A greeter works in a retail environment, such as a restaurant, a car dealership, a bank, a supermarket, a salon, or a department store. The position is generally done indoors, though some positions will require the greeter to be outside. A greeter must be friendly and well-presented, as the greeter is often the first person that a customer views on the premises. Therefore, the image of the business often depends highly on the greeter, and it is often the deciding factor as to whether or not a service should be used by a customer.
The greeter will greet the customer as the customer enters the store and then ask the customer questions, in order to understand where the customer should be routed or what services should be offered. Some positions will require the greeter to gather basic information about the customer prior to referring the client to another representative. Strong customer service skills and the ability to stay calm under pressure are sometimes needed, as sometimes customers will be frustrated or confused. It is important to keep the area, usually the entrance, clean so that customers will feel comfortable.
Some positions require the greeter to perform clerical and administrative duties in addition to greeting duties. In most jobs, this position involves a large amount of walking or standing. A high school diploma is usually a minimum requirement for this job.
Direct customers to the appropriate area or office.
Complete paperwork, answer phones, and other administrative tasks.
Welcome customers to the organization, providing the first point of contact and answering questions.