Group general managers are tasked with oversight of a particular group within a company. Examples include managers of business development and managers of business operations. In this respect, group general managers are similar to team leaders, but with a higher level of authority and more employees reporting directly to them. Due to the many different industries that employ group general managers and the many types of groups within each industry, the tasks and duties of group general managers are variable.
Group general managers provide oversight and direction for the group. For the most part, this means that the managers are tasked with guiding the group toward defined goals by using leadership skills. Effective group general managers act as facilitators and coordinators, allowing subordinates to do specific business tasks. In this respect, the primary tasks of group general managers are fostering communication, building trust among group members, inspiring creativity, and getting the group to act as a cohesive team. Group general managers are also the first line of quality assurance for the work that their direct reports do. These managers evaluate the consistency and quality of their teams’ efforts, ensuring that benchmarks are met along the way toward goal completion.
Group general managers typically work full time in office environments, and overtime work is not uncommon. They typically report to divisional managing directors; for example, managers of business development might report to managing directors of group support services.
Experience is a critical consideration when employers hire group general managers. Previous experience related to the products or services the group provides is needed, as is managerial or supervisory experience. Most often, hiring preference is extended to candidates with at least a bachelor’s degree in business or management.