Guest service team leaders are most often seen in department stores, but they can also be found in a variety of other business. Specific job responsibilities may be different in each company, but the main job of a guest service team leader in any business is to ensure that customers receive the best service possible.
A guest service team leader will need to respond to the needs of customers by answering questions or helping them with any other issues they may have. Another frequent responsibility is to make sure that areas of the store are clean and organized. These areas may include check lanes, customer service areas, office spaces, parking lots, food service areas, and restrooms. Other responsibilities may include hiring, training, and supervising other team members. Computer skills are often needed as this person will enter reports.
Some guest service team leaders assist management with the development, analyses, and implementation of staffing, training, telemarketing, scheduling, and reward and recognition programs.
To be a guest service team leader, you need at least a high school diploma or equivalent, but a bachelor’s degree and relevant experience might be required. You also need to prove that you can manage, lead and motivate a team. Other important skills or attributes to have are good communication, multitasking, creativity, and a friendly and upbeat personality.