Guest Services Manager, Hotel Salary

It's impossible to make it big as a Guest Services Hotel Managers in the United States; the average employee scrapes together only around $39K annually. Geographic location is the biggest factor affecting pay for this group, followed by career duration. Women Guest Services Hotel Managers who took the survey just slightly outnumber men. Job satisfaction is reported as high by the vast majority of workers. Some workers in this field — close to one-fourth — are not awarded benefits. Medical coverage is reported by a strong majority and dental plans are enjoyed by more than half. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
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$27,417 - $52,228
$27K
$39K
$52K
MEDIAN: $38,892
10%
50%
90%

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$10.25 - $18.87
$10
$12
$19
MEDIAN: $12.26
10%
50%
90%

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$0$52K
Salary $27,417 - $52,228
Bonus $0.00 - $4,983
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,241 - $51,348
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 131
Hourly Data $0$31
Hourly Rate $10.25 - $18.87
Hourly Tips $24.39
Overtime $0.00 - $31.20
Annual Data $0$51K
Bonus $0.00 - $4,983
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,241 - $51,348
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 40

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Guest Services Manager, Hotel

A guest services manager at a hotel is responsible for ensuring that all aspects of a customer's stay at their hotel is not only satisfactory, but exceeds their expectations. The guest services manager oversees booking processes and handles the reservation and scheduling of offered amenities (like spa treatments), and is also responsible for ensuring efficient handling of room service orders. They generally work with other managers in departments such as housekeeping to ensure that all hotel guests have enjoyable and memorable experiences.

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Guest Services Manager, Hotel Tasks

  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.
  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.

Common Career Paths for Guest Services Manager, Hotel


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Though it's uncommon, some Guest Services Hotel Managers move into roles as Operations Managers, where pay is an average $59K per year. The most common promotion for Guest Services Hotel Managers is Hotel General Manager, a position that typically pays $52K annually. Another standard transition for Guest Services Hotel Managers seeking advancement is to assume an Assistant Hotel General Manager role, where pay is often $36K.

Guest Services Manager, Hotel Job Listings

Popular Skills for Guest Services Manager, Hotel


Typical Guest Services Hotel Managers report a focused set of job skills. Most notably, skills in Administration, Customer Relationship Management, Customer Service, and Customer Relations are correlated to pay that is above average. At the other end of the pay range are skills like Customer Relations, Customer Service, and Customer Relationship Management. Those proficient in Customer Relations are, more often than not, also skilled in Administration and Customer Relationship Management (CRM). Skill sets containing Customer Service also tend to include Customer Relationship Management (CRM) and Administration.

Pay by Experience Level for Guest Services Manager, Hotel

Pay by Experience for a Guest Services Manager, Hotel has a positive trend. An entry-level Guest Services Manager, Hotel with less than 5 years of experience can expect to earn an average total compensation of $34,000 based on 105 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Guest Services Manager, Hotel with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $39,000 based on 72 salaries. An experienced Guest Services Manager, Hotel which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $39,000 based on 43 salaries. A Guest Services Manager, Hotel with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $41,000 based on 9 salaries.

Pay Difference by Location

National Average: $36,910

Larger city markers indicate a job is popular in that location.

With a pay rate for Guest Services Hotel Managers that is 35 percent greater than the national average, New York offers a comfortable salary for those in this profession. Falling short of the national average by 9 percent, the area with the worst salaries is Orlando.

Related Job Salaries

Key Stats for Guest Services Manager, Hotel

Gender

Female
54 %
Male
46 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 30 votes.
Less than 1 year
2%
1-4 years
41%
5-9 years
29%
10-19 years
23%
20 years or more
5%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Guest Services Manager, Hotel Salaries

Late-Career
▲12%

▲6%

▲6%

National Average
$37,000

▼8%

Skills That Affect Guest Services Manager, Hotel Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 30 votes.

Gender

Female
54 %
Male
46 %

Years of Experience

Less than 1 year
2%
1-4 years
41%
5-9 years
29%
10-19 years
23%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 60%
vision benefits
Vision: 55%
no benefits
None: 27%
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