Guest Services Manager, Hotel Salary

Guest Services Hotel Managers in the United States may have to scrimp and save; the median compensation is $39K per year. Geographic location and tenure each impact pay for this group, with the former having the largest influence. Although a majority have medical coverage and the larger part have dental coverage, just under a third claim no health benefits at all. Job satisfaction is reported as high by the vast majority of workers. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 55 percent. Participants in PayScale's salary questionnaire provided the particulars of this report.
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$27,469 - $52,020
$27K
$39K
$52K
MEDIAN: $38,628
10%
50%
90%

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$9.90 - $18.56
$9
$12
$19
MEDIAN: $11.89
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$27,469 - $52,020  
   
Bonus
$0.00 - $4,872  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,807 - $51,072  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 142
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.90 - $18.56  
   
Hourly Tips
$24.39  
Overtime
$0.00 - $31.20  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,872  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,807 - $51,072  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 45

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Job Description for Guest Services Manager, Hotel

A guest services manager at a hotel is responsible for ensuring that all aspects of a customer's stay at their hotel is not only satisfactory, but exceeds their expectations. The guest services manager oversees booking processes and handles the reservation and scheduling of offered amenities (like spa treatments), and is also responsible for ensuring efficient handling of room service orders. They generally work with other managers in departments such as housekeeping to ensure that all hotel guests have enjoyable and memorable experiences.

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Guest Services Manager, Hotel Tasks

  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.
  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.

Common Career Paths for Guest Services Manager, Hotel


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While Guest Services Hotel Managers do not often become Operations Managers, the job pays $59K per year on average. However, it's more common for Guest Services Hotel Managers to move into roles as Hotel General Managers or Assistant General Manager, Hotels.

Guest Services Manager, Hotel Job Listings

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Popular Skills for Guest Services Manager, Hotel


Survey results show that Guest Services Hotel Managers typically report just a few professional skills. Most notably, skills in Administration, Customer Relationship Management, Customer Service, and Customer Relations are correlated to pay that is above average. Skills that pay less than market rate include Customer Relations, Customer Service, and Customer Relationship Management. Those proficient in Customer Relations are, more often than not, also skilled in Administration and Customer Relationship Management (CRM). Most people who know Customer Service also know Customer Relationship Management (CRM) and Administration.

Pay by Experience Level for Guest Services Manager, Hotel

Pay by Experience for a Guest Services Manager, Hotel has a positive trend. An entry-level Guest Services Manager, Hotel with less than 5 years of experience can expect to earn an average total compensation of $34,000 based on 105 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Guest Services Manager, Hotel with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $39,000 based on 72 salaries. An experienced Guest Services Manager, Hotel which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $39,000 based on 43 salaries. A Guest Services Manager, Hotel with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $41,000 based on 9 salaries.

Pay Difference by Location

National Average: $36,204

Larger city markers indicate a job is popular in that location.

With a pay rate for Guest Services Hotel Managers that is 38 percent greater than the national average, New York offers a comfortable salary for those in this profession. In Orlando, salaries are 7 percent below the national average and represent the lowest-paying market.

Related Job Salaries

Key Stats for Guest Services Manager, Hotel

Gender

Female
55 %
Male
45 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 30 votes.
Less than 1 year
3%
1-4 years
41%
5-9 years
28%
10-19 years
23%
20 years or more
5%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Guest Services Manager, Hotel Salaries

Late-Career
▲14%

▲8%

▲8%

National Average
$36,000

▼6%

Skills That Affect Guest Services Manager, Hotel Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 30 votes.

Gender

Female
55 %
Male
45 %

Years of Experience

Less than 1 year
3%
1-4 years
41%
5-9 years
28%
10-19 years
23%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 60%
vision benefits
Vision: 54%
no benefits
None: 28%
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