Guest Services Manager, Hotel Salary

A Guest Services Manager, Hotel earns an average salary of $37,479 per year. Most people with this job move on to other positions after 20 years in this field. For the first five to ten years in this position, salary increases somewhat, but any additional experience does not have a big effect on pay.
Read More
$25,846 - $52,831
$26K
$37K
$53K
MEDIAN: $37,479
10%
50%
90%

Add this chart to your site: 640px    300px

$9.59 - $19.42
$9
$12
$19
MEDIAN: $12.01
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$25,846 - $52,831  
   
Bonus
$-0.49 - $5,664  
Profit Sharing
$0.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,822 - $51,451  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 152
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.59 - $19.42  
   
Hourly Tips
$24.39  
Overtime
$0.00 - $31.20  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$-0.49 - $5,664  
   
Profit Sharing
$0.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,822 - $51,451  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 44

Find Out Exactly What You Should Be Paid

United States (change)

Employers: Start Here »

Job Description for Guest Services Manager, Hotel

A guest services manager at a hotel is responsible for ensuring that all aspects of a customer's stay at their hotel is not only satisfactory, but exceeds their expectations. The guest services manager oversees booking processes and handles the reservation and scheduling of offered amenities (like spa treatments), and is also responsible for ensuring efficient handling of room service orders. They generally work with other managers in departments such as housekeeping to ensure that all hotel guests have enjoyable and memorable experiences.

Read More...

Guest Services Manager, Hotel Tasks

  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.
  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.

Common Career Paths for Guest Services Manager, Hotel


Add this chart to your site:   640px 640px    300px 300px

Guest Services Manager, Hotel Job Listings

Search for more jobs:

Popular Skills for Guest Services Manager, Hotel

Pay by Experience Level for Guest Services Manager, Hotel

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

Key Stats for Guest Services Manager, Hotel

Gender

Female
54 %
Male
46 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 29 votes.
Less than 1 year
4%
1-4 years
39%
5-9 years
29%
10-19 years
23%
20 years or more
5%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Guest Services Manager, Hotel Salaries

Late-Career
▲15%

▲10%

▲9%

National Average
$36,000

▼4%

Skills That Affect Guest Services Manager, Hotel Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 29 votes.

Gender

Female
54 %
Male
46 %

Years of Experience

Less than 1 year
4%
1-4 years
39%
5-9 years
29%
10-19 years
23%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 59%
vision benefits
Vision: 54%
dental benefits
None: 30%
ADVERTISEMENT