Guest Services Hotel Managers in the United States can expect only a modest salary, with average pay of just $37K annually. In the world of Guest Services Hotel Managers, overall income ranges from $24K near the bottom to $51K at the top; this can include more than $6K from bonuses in exceptional cases. Geographic location is the biggest factor affecting pay for this group, followed by years of experience. While just under one in three report receiving no health benefits, the greater part do receive medical coverage, and the larger part have dental, as well. Women make up a slight majority of Guest Services Hotel Managers (54 percent) survey respondents. Most workers in this position report high levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$25,846 - $52,831
$26K
$37K
$53K
MEDIAN: $37,479
10%
50%
90%

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$9.59 - $19.42
$9
$12
$19
MEDIAN: $12.01
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$25,846 - $52,831  
   
Bonus
$-0.49 - $5,664  
Profit Sharing
$0.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,822 - $51,451  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 152
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.59 - $19.42  
   
Hourly Tips
$24.39  
Overtime
$0.00 - $31.20  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$-0.49 - $5,664  
   
Profit Sharing
$0.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,822 - $51,451  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 44

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United States (change)

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Job Description for Guest Services Manager, Hotel

A guest services manager at a hotel is responsible for ensuring that all aspects of a customer's stay at their hotel is not only satisfactory, but exceeds their expectations. The guest services manager oversees booking processes and handles the reservation and scheduling of offered amenities (like spa treatments), and is also responsible for ensuring efficient handling of room service orders. They generally work with other managers in departments such as housekeeping to ensure that all hotel guests have enjoyable and memorable experiences.

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Guest Services Manager, Hotel Tasks

  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.
  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.

Common Career Paths for Guest Services Manager, Hotel


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It's not very common for Guest Services Hotel Managers to move on to become Operations Managers. Average pay for an Operations Manager is $59K annually. However, becoming a Hotel General Manager or Assistant Hotel General Manager is a more frequent transition for Guest Services Hotel Managers.

Guest Services Manager, Hotel Job Listings

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Popular Skills for Guest Services Manager, Hotel


Just a handful of professional skills are reported by Guest Services Hotel Managers who took the survey. Most notably, skills in Administration, Customer Relationship Management, Customer Service, and Customer Relations are correlated to pay that is above average. Skills that seem to negatively impact pay include Customer Relations. People who know Customer Service usually also know Customer Relationship Management (CRM) and Administration. Those educated in Customer Relations tend to be well versed in Administration and Customer Relationship Management (CRM).

Pay by Experience Level for Guest Services Manager, Hotel

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Although individuals who have less than five years' experience earn $34K on average, people with five to 10 years benefit from a notably larger average of $39K. For Guest Services Hotel Managers, 10 to 20 years of experience on the job amounts to an average salary of $39K. Old hands who claim more than two decades on the job enjoy average earnings of $41K.

Related Job Salaries

Key Stats for Guest Services Manager, Hotel

Gender

Female
54 %
Male
46 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 29 votes.
038
Less than 1 year
4%
1-4 years
39%
5-9 years
29%
10-19 years
23%
20 years or more
5%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Guest Services Manager, Hotel Salaries

Late-Career
up arrow 15%



National Average
$36,000


Skills That Affect Guest Services Manager, Hotel Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 29 votes.

Gender

Female
54 %
Male
46 %

Years of Experience

Less than 1 year
4%
1-4 years
39%
5-9 years
29%
10-19 years
23%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 59%
vision benefits
Vision: 54%
dental benefits
None: 30%
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