Guest Services Manager, Hotel Salary

Guest Services Hotel Managers in the United States may have to scrimp and save; the median compensation is $35K per year. Final cash compensation to Guest Services Hotel Managers varies from around $23K to approximately $50K; choice pay grades include potential for bonuses and profit sharing as high as $5K. Location and years of experience each impact pay for this group, with the former having the largest influence. Women make up a slight majority of Guest Services Hotel Managers (59 percent) survey respondents. Unfortunately, some people in this line of work are without benefits — nearly one in three lack coverage. On the flip side, the greater part have medical insurance and more than half receive dental plans. Job satisfaction for Guest Services Hotel Managers is high. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
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$25,380 - $50,636
(Median)
$25K
$35K
$51K
MEDIAN: $35,339
10%
50%
90%

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$8.45 - $19.24
(Median)
$8
$12
$19
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$25,380 - $50,636  
   
Bonus
$0.00 - $5,017  
Profit Sharing
$0.00  
Commission
$1,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,750 - $49,778  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 280
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$8.45 - $19.24  
   
Hourly Tips
$1.63  
Overtime
$0.00 - $26.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $5,017  
   
Commission
$1,250  
Profit Sharing
$0.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,750 - $49,778  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 83
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Job Description for Guest Services Manager, Hotel

A guest services manager at a hotel is responsible for ensuring that all aspects of a customer's stay at their hotel is not only satisfactory, but exceeds their expectations. The guest services manager oversees booking processes and handles the reservation and scheduling of offered amenities (like spa treatments), and is also responsible for ensuring efficient handling of room service orders. They generally work with other managers in departments such as housekeeping to ensure that all hotel guests have enjoyable and memorable experiences.

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Guest Services Manager, Hotel Tasks

  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.

Common Career Paths for Guest Services Manager, Hotel


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Guest Services Hotel Managers sometimes assume positions such as Operations Managers. That role pays $59K per year on average. Hotel General Managers or Assistant Hotel General Managers are common next-step roles for Guest Services Hotel Managers moving up in their careers; annual pay for Hotel General Managers is $18K higher on average, and it's $1K higher for Assistant Hotel General Managers.

Guest Services Manager, Hotel Job Listings

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Popular Skills for Guest Services Manager, Hotel


Professional skills reported by Guest Services Hotel Managers are few in number. Most notably, skills in Customer Service, Customer Relationship Management, Customer Relations, and Administration are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Administration and Customer Relations. Most people experienced in Customer Relations also know Administration and Customer Relationship Management (CRM). People who know Customer Service usually also know Customer Relationship Management (CRM) and Administration.

Pay by Experience Level for Guest Services Manager, Hotel

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have less than five years' experience make $32K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $36K. For Guest Services Hotel Managers, 10 to 20 years of experience on the job amounts to an average salary of $37K. People who have worked for 20 years or more actually report earning less than people who are in the middle of their careers; the veterans take home a mere $36K by contrast.

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Experience Affects Guest Services Manager, Hotel Salaries



Late-Career
up arrow 7%

National Average
$34,000


Skills That Affect Guest Services Manager, Hotel Salaries

Customer Service
up arrow 2%

National Average
$34,000

Customer Relationship Management (CRM)
up arrow 1%



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 43 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
3%
1-4 years
45%
5-9 years
27%
10-19 years
20%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 63%
dental benefits
Dental: 56%
medical benefits
Vision: 46%
dental benefits
None: 34%
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