Guest Services Manager, Hotel Salary (United States)

A relatively junior crowd, more than half of Hotel Guest Services Managers have fewer than five years of experience under their belt and the average salary for the field is $34,299 per year. Compensation ranges from $22,721 on the low end to $49,075 per year on the high end. Residency and career duration each impact pay for this group, with the former having the largest influence. Around one third of professionals in this line of work do not receive benefits; however, more than half report medical coverage and more than half claim dental coverage as well. Men are barely outnumbered by their female counterparts, who make up a slight majority at 58 percent. Job satisfaction for Hotel Guest Services Managers is high. This overview is based on answers to PayScale's salary questionnaire.
Guest Services Manager, Hotel Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$25,429 - $49,646
(Median)
25K
30K
36K
42K
50K
MEDIAN: $35,644
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px
Guest Services Manager, Hotel Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.68 - $17.38
(Median)
8
11
14
17
MEDIAN: $11.00
10%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$25,429 - $49,646  
   
Bonus
$0.00 - $5,009  
Commission
$-0.50 - $19,866  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,721 - $49,075  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 405
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$8.68 - $17.38  
   
Hourly Tips
$0.48 - $2.18  
Overtime
$8.86 - $26.19  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $5,009  
   
Commission
$-0.50 - $19,866  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,721 - $49,075  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 117
Is Guest Services Manager, Hotel your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:

Job Description for Guest Services Manager, Hotel

  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.

Common Career Paths for Guest Services Manager, Hotel

Add this chart to your site:   640px 640px    300px 300px   Copy and paste this HTML:
While Hotel Guest Services Managers do not often become Operations Managers, the ones that do transition make an extra $24K per year. Becoming a Hotel General Manager or an Assistant Hotel General Manager is, however, a more typical career progression for Hotel Guest Services Managers.

Guest Services Manager, Hotel Job Listings

Search for more jobs:
job title / company
location

Popular Skills for Guest Services Manager, Hotel

Hotel Guest Services Managers typically list a handful of skills they use on the job. Skills that pay less than market rate include Customer Relations and Administration. Most people skilled in Customer Relations are similarly competent in Administration and Customer Relationship Management (CRM).

Pay by Experience Level for Guest Services Manager, Hotel

Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Hotel Guest Services Managers, level of experience is overall a somewhat less important part of the salary calculation—more experience does not yield dramatically higher pay—and pay raises are largely incremental. Those in the early stages of their career can expect to make around $33K; however, pay rises to approximately $37K after five to 10 years. Earnings total $39K after one to two decades. After spending 20 years in the field, salary continues to increase (though at a slower pace) for Hotel Guest Services Managers and pay is expected at $40K. Experienced employees who have 10-20 years of experience make up 15 percent of the workforce; inexperienced individuals who have been working for less than one year comprise less than five, and senior people with more than 20 years under their belt fill out the remaining less than five. Most of the workforce has between one and nine years of experience.

Pay Difference By Location

New York
up arrow 30%
National Average
$34,000
Orlando
up arrow 8%
Larger circles over a city indicate a job is popular in that location.
Home to some of the best pay for Hotel Guest Services Managers, New York offers exceptional salaries, 30 percent above the national average. Orlando is home to the smallest salaries in the field, lagging the national average by 8 percent.

Related Job Salaries

Experience Affects Guest Services Manager, Hotel Salaries

Late-Career
up arrow 18%
National Average
$34,000

Skills That Affect Guest Services Manager, Hotel Salaries

Customer Service
up arrow 2%
National Average
$34,000
Customer Relationship Management (CRM)
up arrow 1%
Administration
up arrow 4%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 95 votes.

Gender

Female
58%
female alumni
 
Male
42%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
50%
5-9 years
29%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 67% dental benefits Dental: 58%
vision benefits Vision: 42% employee benefits None: 31%
Find Out Exactly What You Should Be Paid
Job Title:
Years in Field/Career:
Location:
United States (change)
- OR -