It's impossible to make it big as a Guest Services Hotel Managers in the United States; the average employee scrapes together only around $37K per year. Cash earnings for Guest Services Hotel Managers — which sometimes include more than $6K from bonuses — stretch from around $23K to approximately $50K. Geographic location and experience level each impact pay for this group, with the former having the largest influence. Job satisfaction is reported as high by the vast majority of workers. Slightly less than a third of professionals in this line of work do not receive benefits; however, more than half report medical coverage and the larger part claim dental coverage as well. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 54 percent. Respondents to the PayScale salary survey provided the data for this report.
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$25,771 - $51,608
(Median)
$26K
$37K
$52K
MEDIAN: $37,141
10%
50%
90%

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$8.75 - $19.80
(Median)
$8
$12
$20
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$25,771 - $51,608  
   
Bonus
$0.00 - $5,739  
Profit Sharing
$0.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,351 - $50,137  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 150
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$8.75 - $19.80  
   
Hourly Tips
$24.39  
Overtime
$0.00 - $31.01  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,739  
   
Profit Sharing
$0.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,351 - $50,137  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 44
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Job Description for Guest Services Manager, Hotel

A guest services manager at a hotel is responsible for ensuring that all aspects of a customer's stay at their hotel is not only satisfactory, but exceeds their expectations. The guest services manager oversees booking processes and handles the reservation and scheduling of offered amenities (like spa treatments), and is also responsible for ensuring efficient handling of room service orders. They generally work with other managers in departments such as housekeeping to ensure that all hotel guests have enjoyable and memorable experiences.

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Guest Services Manager, Hotel Tasks

  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.

Common Career Paths for Guest Services Manager, Hotel


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While Guest Services Hotel Managers do not often become Operations Managers, the job pays $59K per year on average. Becoming a Hotel General Manager or an Assistant Hotel General Manager is, however, a more typical career progression for Guest Services Hotel Managers.

Guest Services Manager, Hotel Job Listings

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Popular Skills for Guest Services Manager, Hotel


Guest Services Hotel Managers who responded to the survey report just a handful of professional skills. Most notably, skills in Customer Relationship Management, Administration, Customer Service, and Customer Relations are correlated to pay that is above average. At the other end of the pay range are skills like Customer Relations. Those who learned Customer Service also tend to know Customer Relationship Management (CRM) and Administration. Most people skilled in Customer Relations are similarly competent in Administration and Customer Relationship Management (CRM).

Pay by Experience Level for Guest Services Manager, Hotel

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Although individuals who have less than five years' experience earn $34K on average, people with five to 10 years benefit from a notably larger average of $39K. Guest Services Hotel Managers claiming one to two decades of experience make an estimated median of $38K. Guest Services Hotel Managers who have spent more than 20 years on the job report earning a significantly higher median of $41K.

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Experience Affects Guest Services Manager, Hotel Salaries

Late-Career
up arrow 16%



National Average
$35,000


Skills That Affect Guest Services Manager, Hotel Salaries

Customer Relationship Management (CRM)
up arrow 1%

Administration
0%

National Average
$35,000

Customer Service
up arrow 2%

Customer Relations
up arrow 4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.

Gender

Female
54 %
Male
46 %

Years of Experience

Less than 1 year
4%
1-4 years
36%
5-9 years
30%
10-19 years
24%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 66%
dental benefits
Dental: 57%
medical benefits
Vision: 50%
dental benefits
None: 31%
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