A Guest Services Manager, Hotel earns an average salary of $36,126 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.
Guest Services Manager, Hotel Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$25,260 - $50,717
(Median)
25K
30K
36K
43K
51K
MEDIAN: $36,126
10%
25%
50%
75%
90%
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Guest Services Manager, Hotel Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.71 - $17.26
(Median)
8
12
14
17
MEDIAN: $11.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$25,260 - $50,717  
   
Bonus
$0.00 - $5,011  
Commission
$0.00 - $19,392  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,907 - $49,818  
PayScale
Country: United States | Currency: USD | Updated: 23 Apr 2014 | Individuals Reporting: 693
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$8.71 - $17.26  
   
Hourly Tips
$0.54 - $2.30  
Overtime
$11.76 - $26.31  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $5,011  
   
Commission
$0.00 - $19,392  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,907 - $49,818  
PayScale
Country: United States | Currency: USD | Updated: 23 Apr 2014 | Individuals Reporting: 693
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Guest Services Manager, Hotel Job Listings

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Job Description for Guest Services Manager, Hotel
  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.
Read more about: Lodging Managers
Popular Skills for Guest Services Manager, Hotel
Pay by Experience Level for Guest Services Manager, Hotel
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Las Vegas
up arrow 33%
New York
up arrow 31%
Orlando
up arrow 7%
National Average
$35,000
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Guest Services Manager, Hotel Salaries

Late-Career
up arrow 19%
National Average
$35,000

Skills That Affect Guest Services Manager, Hotel Salaries

Customer Service
0%
National Average
$35,000
Customer Relationship Management (CRM)
up arrow 4%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 109 votes.
Gender
Female
52%
female alumni
 
Male
48%
male alumni
Years of Experience
Less than 1 year
3%
1-4 years
49%
5-9 years
28%
10-19 years
16%
20 years or more
4%
Common Health Benefits
medical benefits Medical: 68% dental benefits Dental: 59%
vision benefits Vision: 43% employee benefits None: 30%
Find Out Exactly What You Should Be Paid
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