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Guest Services Manager Salary

The average salary for a Guest Services Manager is $38,946 per year. For the first five to ten years in this position, pay increases modestly, but any additional experience does not have a big effect on pay. Most people with this job move on to other positions after 20 years in this field.

$28,974 - $52,308
(Median)
$29K
$39K
$52K
MEDIAN: $38,945
10%
50%
90%

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$9.09 - $18.18
(Median)
$9
$13
$18
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$28,974 - $52,308  
   
Bonus
$0.00 - $4,905  
Profit Sharing
$373.40 - $2,645  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,442 - $52,168  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 384
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.09 - $18.18  
   
Overtime
$12.18 - $23.50  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $4,905  
   
Profit Sharing
$373.40 - $2,645  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,442 - $52,168  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 87

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Job Description for Guest Services Manager

Guest services managers are typically responsible for managing all day-to-day operations activities for their business' front or main office. Their main objective is to ensure that all systems in the facility are running efficiently and all procedures are being followed completely. The job duties of this position include scheduling, monitoring, and training other guest services personnel; customer appointment and reservation processing; and resolving complaint. Additionally, the guest services manager is usually responsible for interviewing and hiring of new guest services employees. During a typical day, the guest services manager spends the majority of their time working with customers to ensure their needs are being met. They spend some of their time on procedural and administrative tasks such as scheduling, reporting, and employee training.

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Guest Services Manager Tasks

  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.

Common Career Paths for Guest Services Manager


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Guest Services Manager, Hotel Job Listings

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Popular Skills for Guest Services Manager

Pay by Experience Level for Guest Services Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

United States (change)

Experience Affects Guest Services Manager Salaries

Late-Career
up arrow 10%



National Average
$38,000


Skills That Affect Guest Services Manager Salaries



Oral / Verbal Communication
up arrow 2%

People Management
up arrow 2%

Problem Solving
up arrow 1%

National Average
$38,000

Customer Service
up arrow 2%

Operations Management
up arrow 3%

Budget Management
up arrow 11%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 95 votes.

Gender

Female
52 %
Male
48 %

Years of Experience

Less than 1 year
1%
1-4 years
39%
5-9 years
32%
10-19 years
23%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 64%
vision benefits Vision: 51% employee benefits None: 20%