The average salary for a Guest Services Manager is $39,642 per year. Pay for this job rises steadily for more experienced workers, but goes down noticeably for the few employees with more than 20 years' experience. Most people move on to other jobs if they have more than 20 years' experience in this career.

$28,827 - $57,100
(Median)
$29K
$40K
$57K
MEDIAN: $39,641
10%
50%
90%

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$9.45 - $18.17
(Median)
$9
$12
$18
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$28,827 - $57,100  
   
Bonus
$25.25 - $5,572  
Profit Sharing
$1,250  
Commission
$5,400  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,467 - $54,300  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 216
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.45 - $18.17  
   
Hourly Tips
$1.37  
Overtime
$13.62 - $26.37  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$25.25 - $5,572  
   
Commission
$5,400  
Profit Sharing
$1,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,467 - $54,300  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 87
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Job Description for Guest Services Manager

Guest services managers are typically responsible for managing all day-to-day operations activities for their business' front or main office. Their main objective is to ensure that all systems in the facility are running efficiently and all procedures are being followed completely. The job duties of this position include scheduling, monitoring, and training other guest services personnel; customer appointment and reservation processing; and resolving complaint. Additionally, the guest services manager is usually responsible for interviewing and hiring of new guest services employees. During a typical day, the guest services manager spends the majority of their time working with customers to ensure their needs are being met. They spend some of their time on procedural and administrative tasks such as scheduling, reporting, and employee training.

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Guest Services Manager Tasks

  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.

Common Career Paths for Guest Services Manager


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Guest Services Manager, Hotel Job Listings

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Popular Employer Salaries for Guest Services Manager

Popular Skills for Guest Services Manager

Pay by Experience Level for Guest Services Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $37,213

Larger city markers indicate a job is popular in that location.

Guest Services Manager Reviews

What is it like working as a Guest Services Manager?

Guest Services Manager in Santa Ana:
"Guest Service Manager."
Pros: That I get to mentor people. It is different everyday. I don't just sit at a cubicle because I also run the floor. The people are amazing and talented.
Cons: The strict budget and not enough people working.

Related Job Salaries

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Experience Affects Guest Services Manager Salaries




National Average
$37,000


Skills That Affect Guest Services Manager Salaries

Oral / Verbal Communication
0%

National Average
$37,000

Problem Solving
up arrow 1%

Microsoft Office
up arrow 1%

Operations Management
up arrow 2%

People Management
up arrow 3%

Customer Service
up arrow 4%

Customer Relationship Management (CRM)
up arrow 4%

Budget Management
up arrow 10%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 55 votes.

Gender

Female
55 %
Male
45 %

Years of Experience

Less than 1 year
1%
1-4 years
45%
5-9 years
31%
10-19 years
20%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 60%
medical benefits
Vision: 51%
dental benefits
None: 29%
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