What am I worth?
Get a free salary report »
What should I pay?
Pay the right way »
Browse Categories

Guest Services Manager Salary

A Guest Services Manager earns an average salary of $38,674 per year. For the first five to ten years in this position, salary increases modestly, but any additional experience does not have a big effect on pay. Most people with this job move on to other positions after 20 years in this career. A skill in Customer Relationship Management (CRM) is associated with high pay for this job.
$28,878 - $52,410
(Median)
29K
33K
39K
45K
52K
MEDIAN: $38,674
10%
25%
50%
75%
90%

Add this chart to your site: 640px    300px

$9.42 - $17.99
(Median)
9
13
15
18
MEDIAN: $12.00
10%
50%
75%
90%

Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$28,878 - $52,410  
   
Bonus
$0.00 - $4,952  
Profit Sharing
$490.00 - $2,800  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,223 - $52,396  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 372
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.42 - $17.99  
   
Hourly Tips
$0.39 - $4.33  
Overtime
$14.35 - $23.44  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $4,952  
   
Profit Sharing
$490.00 - $2,800  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,223 - $52,396  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 83
United States (change)

Job Description for Guest Services Manager

Guest services managers are typically responsible for managing all day-to-day operations activities for their business' front or main office. Their main objective is to ensure that all systems in the facility are running efficiently and all procedures are being followed completely. The job duties of this position include scheduling, monitoring, and training other guest services personnel; customer appointment and reservation processing; and resolving complaint. Additionally, the guest services manager is usually responsible for interviewing and hiring of new guest services employees. During a typical day, the guest services manager spends the majority of their time working with customers to ensure their needs are being met. They spend some of their time on procedural and administrative tasks such as scheduling, reporting, and employee training.

Read More...

Guest Services Manager Tasks

  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.

Common Career Paths for Guest Services Manager


Add this chart to your site:   640px 640px    300px 300px

Guest Services Manager, Hotel Job Listings

Search for more jobs:

Popular Skills for Guest Services Manager

Pay by Experience Level for Guest Services Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

Experience Affects Guest Services Manager Salaries


Late-Career
up arrow 10%


National Average
$37,000


Skills That Affect Guest Services Manager Salaries



Problem Solving
up arrow 2%

Oral / Verbal Communication
up arrow 1%

National Average
$37,000

People Management
up arrow 1%

Customer Service
up arrow 2%

Operations Management
up arrow 2%

Budget Management
up arrow 10%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 98 votes.

Gender

Female
52 %
Male
48 %

Years of Experience

Less than 1 year
1%
1-4 years
40%
5-9 years
31%
10-19 years
23%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 63%
vision benefits Vision: 51% employee benefits None: 20%