Guest Services Manager Salary (United States)

A Guest Services Manager earns an average salary of $38,021 per year. For the first five to ten years in this position, salary increases modestly, but any additional experience does not have a big effect on pay. Most people with this job move on to other positions after 20 years in this career. The skills that increase pay for this job the most are Customer Relationship Management (CRM) and Microsoft Office.
Guest Services Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$28,545 - $51,451
(Median)
29K
38K
44K
51K
MEDIAN: $38,021
10%
50%
75%
90%
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Guest Services Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.26 - $16.66
(Median)
9
13
15
17
MEDIAN: $12.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$28,545 - $51,451  
   
Bonus
$0.00 - $5,059  
Profit Sharing
$490.00 - $2,800  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,431 - $51,313  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 436
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.26 - $16.66  
   
Overtime
$14.35 - $23.44  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $5,059  
   
Profit Sharing
$490.00 - $2,800  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,431 - $51,313  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 436
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Job Description for Guest Services Manager

Guest services managers are typically responsible for managing all day-to-day operations activities for their business' front or main office. Their main objective is to ensure that all systems in the facility are running efficiently and all procedures are being followed completely. The job duties of this position include scheduling, monitoring, and training other guest services personnel; customer appointment and reservation processing; and resolving complaint. Additionally, the guest services manager is usually responsible for interviewing and hiring of new guest services employees. During a typical day, the guest services manager spends the majority of their time working with customers to ensure their needs are being met. They spend some of their time on procedural and administrative tasks such as scheduling, reporting, and employee training.
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Guest Services Manager Tasks
  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.

Guest Services Manager Job Listings

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Popular Skills for Guest Services Manager

Pay by Experience Level for Guest Services Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

New York
up arrow 20%
Houston
up arrow 15%
Orlando
up arrow 12%
National Average
$37,000
Dallas
up arrow 5%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Guest Services Manager Salaries

Late-Career
up arrow 11%
National Average
$37,000

Skills That Affect Guest Services Manager Salaries

Sales
up arrow 2%
National Average
$37,000
People Management
up arrow 1%
Problem Solving
up arrow 2%
Customer Service
up arrow 3%
Oral / Verbal Communication
up arrow 4%
Operations Management
up arrow 5%
Budget Management
up arrow 9%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 100 votes.

Gender

Female
52%
female alumni
 
Male
48%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
41%
5-9 years
32%
10-19 years
21%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 64%
vision benefits Vision: 51% employee benefits None: 19%
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