Guest Services Manager Salary

A Guest Services Manager earns an average salary of $39,577 per year. Most people move on to other jobs if they have more than 20 years' experience in this field.

$29,288 - $54,168
(Median)
$29K
$40K
$54K
MEDIAN: $39,576
10%
50%
90%

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$9.24 - $18.13
(Median)
$9
$13
$18
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$29,288 - $54,168  
   
Bonus
$0.00 - $5,019  
Profit Sharing
$2,600  
Commission
$3,650  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,516 - $54,051  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 438
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.24 - $18.13  
   
Hourly Tips
$1.37  
Overtime
$13.25 - $24.08  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$0.00 - $5,019  
   
Commission
$3,650  
Profit Sharing
$2,600  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,516 - $54,051  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 118
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Job Description for Guest Services Manager

Guest services managers are typically responsible for managing all day-to-day operations activities for their business' front or main office. Their main objective is to ensure that all systems in the facility are running efficiently and all procedures are being followed completely. The job duties of this position include scheduling, monitoring, and training other guest services personnel; customer appointment and reservation processing; and resolving complaint. Additionally, the guest services manager is usually responsible for interviewing and hiring of new guest services employees. During a typical day, the guest services manager spends the majority of their time working with customers to ensure their needs are being met. They spend some of their time on procedural and administrative tasks such as scheduling, reporting, and employee training.

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Guest Services Manager Tasks

  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.
  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.

Common Career Paths for Guest Services Manager


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Guest Services Manager, Hotel Job Listings

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Popular Skills for Guest Services Manager

Pay by Experience Level for Guest Services Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $37,996

Larger city markers indicate a job is popular in that location.

Guest Services Manager Reviews

What is it like working as a Guest Services Manager?

Guest Services Manager in Santa Ana:
"Guest Service Manager."
Pros: That I get to mentor people. It is different everyday. I don't just sit at a cubicle because I also run the floor. The people are amazing and talented.
Cons: The strict budget and not enough people working.

Related Job Salaries

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Experience Affects Guest Services Manager Salaries




National Average
$38,000


Skills That Affect Guest Services Manager Salaries


Customer Relationship Management (CRM)
up arrow 1%

National Average
$38,000

Problem Solving
up arrow 1%

Oral / Verbal Communication
up arrow 1%

Customer Service
up arrow 4%

Operations Management
up arrow 4%


Budget Management
up arrow 12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 95 votes.

Gender

Female
53 %
Male
47 %

Years of Experience

Less than 1 year
1%
1-4 years
40%
5-9 years
33%
10-19 years
21%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 64%
medical benefits
Vision: 53%
dental benefits
None: 21%
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