Guest Services Manager Salary

The average salary for a Guest Services Manager is $39,494 per year. Pay for this job rises steadily for more experienced workers, but goes down noticeably for the few employees with more than 20 years' experience. Most people move on to other jobs if they have more than 20 years' experience in this career.

$28,659 - $57,033
$29K
$40K
$57K
MEDIAN: $39,791
10%
50%
90%

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$9.75 - $17.53
$9
$13
$18
MEDIAN: $12.75
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$28,659 - $57,033  
   
Bonus
$0.00 - $5,741  
Profit Sharing
$2,000  
Commission
$5,400  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,510 - $54,911  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 181
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.75 - $17.53  
   
Hourly Tips
$0.36  
Overtime
$14.08 - $26.99  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$0.00 - $5,741  
   
Commission
$5,400  
Profit Sharing
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,510 - $54,911  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 81

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Guest Services Manager

Guest services managers are typically responsible for managing all day-to-day operations activities for their business' front or main office. Their main objective is to ensure that all systems in the facility are running efficiently and all procedures are being followed completely. The job duties of this position include scheduling, monitoring, and training other guest services personnel; customer appointment and reservation processing; and resolving complaint. Additionally, the guest services manager is usually responsible for interviewing and hiring of new guest services employees. During a typical day, the guest services manager spends the majority of their time working with customers to ensure their needs are being met. They spend some of their time on procedural and administrative tasks such as scheduling, reporting, and employee training.

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Guest Services Manager Tasks

  • Directly handle customer service problems, working for satisfactory resolution.
  • Monitor inventory, rates, schedules, and complete payroll and expenses.
  • Collect, analyze, and report on metrics like number served, popularity of services and common unmet needs.
  • Direct and manage staff who interact with customers to ensure high quality guest experiences.

Common Career Paths for Guest Services Manager


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Guest Services Manager, Hotel Job Listings

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Popular Employer Salaries for Guest Services Manager

Popular Skills for Guest Services Manager

Pay by Experience Level for Guest Services Manager

Pay by Experience for a Guest Services Manager has a positive trend. An entry-level Guest Services Manager with less than 5 years of experience can expect to earn an average total compensation of $34,000 based on 168 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Guest Services Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 104 salaries. An experienced Guest Services Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $42,000 based on 61 salaries. A Guest Services Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $36,000 based on 12 salaries.

Pay Difference by Location

National Average: $37,086

Larger city markers indicate a job is popular in that location.

Guest Services Manager Reviews

Q: What is it like working as a Guest Services Manager?

Guest Services Manager in Santa Ana:
"Guest Service Manager."
Pros: That I get to mentor people. It is different everyday. I don't just sit at a cubicle because I also run the floor. The people are amazing and talented.
Cons: The strict budget and not enough people working.

Related Job Salaries

Key Stats for Guest Services Manager

Gender

Female
58 %
Male
42 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 47 votes.
Less than 1 year
1%
1-4 years
45%
5-9 years
27%
10-19 years
23%
20 years or more
4%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Guest Services Manager Salaries

▲14%

▲8%

National Average
$37,000

▼3%

▼7%

Skills That Affect Guest Services Manager Salaries

National Average
$37,000

Oral / Verbal Communication
▼1%

Microsoft Office
▼1%

Problem Solving
▼2%

Operations Management
▼2%




Budget Management
▼9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 47 votes.

Gender

Female
58 %
Male
42 %

Years of Experience

Less than 1 year
1%
1-4 years
45%
5-9 years
27%
10-19 years
23%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 56%
vision benefits
Vision: 48%
no benefits
None: 30%
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