A guest services representative is responsible for making sure guests are satisfied and potential repeat customers. Generally, this is an entry-level position that includes a wide variety of service-related tasks across the establishment, such as performing guest check-ins and check-outs, tending to guests' needs and concerns, delivering wake-up calls, and performing other service duties as required. In addition, the guest service representative may be required to perform basic clerical duties such as operating a cash till and using computers to enter and retrieve guest data.
Guest Services Representative Tasks
Handle questions, complaints, issues, and problems.
Check and confirm paperwork and billing are accurate and timely.
Develop and maintain guest relationships, acting as main point of contact.
Basic accounting and billing, including cash, deposit recording, and credit transactions.