Guest Services Representative Salary

Average Guest Services Representatives in the United States make around $9.83 per hour. The pay spectrum stretches from $8.18 per hour to $13.61. The most influential factor affecting pay for this group is geographic location, though the specific employer and tenure have a (lesser) impact as well. Most Guest Services Representatives like their work and job satisfaction is high. Men are in the minority of survey respondents, with female Guest Services Representatives making up 71 percent. The larger part of professionals in this line of work do not receive benefits; however, about two-fifths report medical coverage and over a third claim dental coverage as well. This snapshot results from replies to PayScale's salary survey.

$17,159 - $44,698
(Median)
$17K
$28K
$45K
MEDIAN: $28,000
10%
50%
90%

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$8.18 - $13.61
(Median)
$8
$9
$14
MEDIAN: $9.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$17,159 - $44,698  
   
Bonus
$0.00 - $613  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,136 - $31,179  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 40
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$7$14$21
Hourly Rate
$8.18 - $13.61  
   
Hourly Tips
$0.11 - $7.23  
Overtime
$9.83 - $19.41  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14K$28K$42K
Bonus
$0.00 - $613  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,136 - $31,179  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 546
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Job Description for Guest Services Representative

A guest services representative is responsible for making sure guests are satisfied and potential repeat customers. Generally, this is an entry-level position that includes a wide variety of service-related tasks across the establishment, such as performing guest check-ins and check-outs, tending to guests' needs and concerns, delivering wake-up calls, and performing other service duties as required. In addition, the guest service representative may be required to perform basic clerical duties such as operating a cash till and using computers to enter and retrieve guest data.

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Guest Services Representative Tasks

  • Handle questions, complaints, issues, and problems.
  • Check and confirm paperwork and billing are accurate and timely.
  • Develop and maintain guest relationships, acting as main point of contact.
  • Basic accounting and billing, including cash, deposit recording, and credit transactions.

Common Career Paths for Guest Services Representative


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Advancing into a Hotel General Manager role seems to be a popular career move for Guest Services Representatives, and folks who currently work in the latter position report a notably larger median income of $52K per year. Guest Services Representatives typically move into roles as Assistant Hotel General Managers or Guest Services Hotel Managers, and those positions pay $14K more and $13K more, respectively.

Guest Services Representative Job Listings

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Popular Employer Salaries for Guest Services Representative


Guest Services Representatives flock to Courtyard by Marriott, Marriott International, Inc., Holiday Inn, Holiday Inn Express, and Extended Stay America Hotels, highly regarded companies that employ a generous number of people in this profession. Marriott International, Inc. pays the most with a median salary of $23K, though with a large amount of variation, going from a low of $19K to a high of $34K.

Holiday Inn reports the lowest median salary in the area (it's only $19K) but some workers make up to $28K, indicating a rather large gap in employee earnings.

Popular Skills for Guest Services Representative


Guest Services Representatives only report a few specific skills. Most notably, skills in Oral / Verbal Communication, Customer Relations, Customer Service, and Cash Handling are correlated to pay that is above average. Most people skilled in Customer Relations are similarly competent in Cash Handling.

Pay by Experience Level for Guest Services Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Those who have worked for fewer than five years take home a median salary of $20K, and workers with five to 10 years of experience earn a higher $22K on average. The average pay reported by folks with 10 to 20 years of experience is around $22K. Seasoned veterans with 20 years under their belts enjoy a median income of $24K.

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Experience Affects Guest Services Representative Salaries

Late-Career
up arrow 17%



National Average
$21,000


Skills That Affect Guest Services Representative Salaries

Oral / Verbal Communication
up arrow 17%

Customer Relations
0%

National Average
$21,000

Customer Service
up arrow 1%

Cash Handling
up arrow 1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 97 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
9%
1-4 years
56%
5-9 years
17%
10-19 years
11%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 40% dental benefits Dental: 35%
vision benefits Vision: 26% employee benefits None: 56%
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