Guest Services Representative Salary (United States)

A Guest Services Representative earns an average wage of $9.72 per hour. A skill in Oral / Verbal Communication is associated with high pay for this job. Most people with this job move on to other positions after 10 years in this career.
Guest Services Representative Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$18,873 - $50,335
(Median)
19K
23K
28K
39K
50K
MEDIAN: $28,200
10%
25%
50%
75%
90%
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Guest Services Representative Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.05 - $13.69
(Median)
8
11
14
MEDIAN: $9.00
10%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$18,873 - $50,335  
   
Bonus
$0.00 - $618  
Commission
$850 - $2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$16,887 - $31,516  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 641
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$7$14$21
Hourly Rate
$8.05 - $13.69  
   
Hourly Tips
$0.11 - $2.82  
Overtime
$10.63 - $19.70  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14K$28K$42K
Bonus
$0.00 - $618  
   
Commission
$850 - $2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$16,887 - $31,516  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 641
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Location:
United States (change)
Years in Field/Career:
Job Description for Guest Services Representative
A guest services representative is responsible for making sure guests are satisfied and potential repeat customers. Generally, this is an entry-level position that includes a wide variety of service-related tasks across the establishment, such as performing guest check-ins and check-outs, tending to guests' needs and concerns, delivering wake-up calls, and performing other service duties as required. In addition, the guest service representative may be required to perform basic clerical duties such as operating a cash till and using computers to enter and retrieve guest data.
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Guest Services Representative Tasks
  • Handle questions, complaints, issues, and problems.
  • Check and confirm paperwork and billing are accurate and timely.
  • Develop and maintain guest relationships, acting as main point of contact.
  • Basic accounting and billing, including cash, deposit recording, and credit transactions.
Common Career Paths for Guest Services Representative

Guest Services Representative Job Listings

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Popular Employer Salaries for Guest Services Representative
Popular Skills for Guest Services Representative
Pay by Experience Level for Guest Services Representative
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Las Vegas
up arrow 68%
New York
up arrow 58%
Chicago
up arrow 44%
Orlando
up arrow 3%
National Average
$21,000
Charlotte
up arrow 2%
Houston
up arrow 4%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Guest Services Representative Salaries

Late-Career
up arrow 21%
National Average
$21,000

Skills That Affect Guest Services Representative Salaries

Oral / Verbal Communication
up arrow 18%
Organizing
up arrow 4%
Customer Relations
up arrow 1%
Customer Service
0%
Cash Handling
0%
National Average
$21,000
Microsoft Office
up arrow 5%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 126 votes.
Gender
Female
68%
female alumni
 
Male
32%
male alumni
Years of Experience
Less than 1 year
7%
1-4 years
61%
5-9 years
18%
10-19 years
9%
20 years or more
5%
Common Health Benefits
medical benefits Medical: 43% dental benefits Dental: 38%
vision benefits Vision: 29% employee benefits None: 54%
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