A Guest Services Representative earns an average wage of $9.64 per hour. A skill in Oral / Verbal Communication is associated with high pay for this job. Most people with this job move on to other positions after 10 years in this career.
Guest Services Representative Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$19,174 - $51,064
(Median)
19K
30K
38K
51K
MEDIAN: $29,660
10%
50%
75%
90%
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Guest Services Representative Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.03 - $13.19
(Median)
8
11
13
MEDIAN: $9.00
10%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$19,174 - $51,064  
   
Bonus
$0.00 - $582  
Commission
$850 - $2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$16,849 - $30,474  
PayScale
Country: United States | Currency: USD | Updated: 18 Apr 2014 | Individuals Reporting: 664
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$7$14$21
Hourly Rate
$8.03 - $13.19  
   
Hourly Tips
$0.11 - $2.84  
Overtime
$10.75 - $18.79  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14K$28K$42K
Bonus
$0.00 - $582  
   
Commission
$850 - $2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$16,849 - $30,474  
PayScale
Country: United States | Currency: USD | Updated: 18 Apr 2014 | Individuals Reporting: 664
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Guest Services Representative Job Listings

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Popular Employer Salaries for Guest Services Representative
Job Description for Guest Services Representative
A guest services representative is responsible for making sure guests are satisfied and potential repeat customers. Generally, this is an entry-level position that includes a wide variety of service-related tasks across the establishment, such as performing guest check-ins and check-outs, tending to guests' needs and concerns, delivering wake-up calls, and performing other service duties as required. In addition, the guest service representative may be required to perform basic clerical duties such as operating a cash till and using computers to enter and retrieve guest data.
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Guest Services Representative Tasks
  • Handle questions, complaints, issues, and problems.
  • Check and confirm paperwork and billing are accurate and timely.
  • Develop and maintain guest relationships, acting as main point of contact.
  • Basic accounting and billing, including cash, deposit recording, and credit transactions.
Popular Skills for Guest Services Representative
Pay by Experience Level for Guest Services Representative
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
New York
up arrow 63%
Las Vegas
up arrow 50%
Chicago
up arrow 45%
Orlando
up arrow 3%
National Average
$20,000
Charlotte
up arrow 1%
Houston
up arrow 5%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Guest Services Representative Salaries

Late-Career
up arrow 24%
Experienced
up arrow 6%
National Average
$20,000

Skills That Affect Guest Services Representative Salaries

Oral / Verbal Communication
up arrow 14%
Organizing
up arrow 4%
Cash Handling
up arrow 1%
Customer Relations
up arrow 1%
Customer Service
0%
National Average
$20,000
Microsoft Office
up arrow 5%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 124 votes.
Gender
Female
67%
female alumni
 
Male
33%
male alumni
Years of Experience
Less than 1 year
6%
1-4 years
64%
5-9 years
18%
10-19 years
8%
20 years or more
4%
Common Health Benefits
medical benefits Medical: 43% dental benefits Dental: 38%
vision benefits Vision: 28% employee benefits None: 54%
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