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Guest Services Representative Salary

An average Guest Services Representative in the United States can expect to take home roughly $9.81 per hour. Earnings sit near $8.17 per hour on the lower side but can approach $13.63 on the higher side. Compensation for this group is mainly affected by geography, but the company and experience level are influential factors as well. Female Guest Services Representatives make up most of the survey respondents at 71 percent. The majority of individuals in this role claim moderate levels of job satisfaction. Health benefits are not claimed by all — the larger part lack any form of coverage — but close to two-fifths have medical insurance, and more than a third have dental, too. The data in this summary comes from the PayScale salary survey.

$17,509 - $44,736
(Median)
$18K
$27K
$45K
MEDIAN: $27,374
10%
50%
90%

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$8.17 - $13.63
(Median)
$8
$9
$14
MEDIAN: $9.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$17,509 - $44,736  
   
Bonus
$0.00 - $805  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,142 - $31,022  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 38
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$7$14$21
Hourly Rate
$8.17 - $13.63  
   
Hourly Tips
$0.11 - $2.87  
Overtime
$9.24 - $19.44  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14K$28K$42K
Bonus
$0.00 - $805  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,142 - $31,022  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 538

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United States (change)


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Job Description for Guest Services Representative

A guest services representative is responsible for making sure guests are satisfied and potential repeat customers. Generally, this is an entry-level position that includes a wide variety of service-related tasks across the establishment, such as performing guest check-ins and check-outs, tending to guests' needs and concerns, delivering wake-up calls, and performing other service duties as required. In addition, the guest service representative may be required to perform basic clerical duties such as operating a cash till and using computers to enter and retrieve guest data.

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Guest Services Representative Tasks

  • Handle questions, complaints, issues, and problems.
  • Check and confirm paperwork and billing are accurate and timely.
  • Develop and maintain guest relationships, acting as main point of contact.
  • Basic accounting and billing, including cash, deposit recording, and credit transactions.

Common Career Paths for Guest Services Representative


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Guest Services Representatives might see a strong upturn in salary after transitioning into upper-level roles such as Hotel General Manager, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $52K per year. A common career progression for a Guest Services Representative is to become an Assistant Hotel General Manager or a Guest Services Hotel Manager. Compared to Guest Services Representatives, the first group earns $15K more on average, and the second group earns $14K more.

Guest Services Representative Job Listings

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Popular Employer Salaries for Guest Services Representative


Leading companies who hire large numbers of Guest Services Representatives include Courtyard by Marriott, Marriott International, Inc., Holiday Inn, Holiday Inn Express, and Extended Stay America Hotels. Although Marriott International, Inc. boasts the highest average salary in town at $23K, employee compensation still varies greatly — workers can make as little as $19K or as much as $34K.

Holiday Inn offers the lowest pay, with a median salary of just $19K. The pay scale doesn't vary widely, either; compensation ranges from $15K to $28K.

Popular Skills for Guest Services Representative


Guest Services Representatives note just a narrow range of job skills. Most notably, skills in Oral / Verbal Communication, Customer Relations, Customer Service, and Cash Handling are correlated to pay that is above average. The majority of those who know Customer Relations also know Cash Handling.

Pay by Experience Level for Guest Services Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Guest Services Representatives with a lot of experience do not necessarily enjoy more money. The median compensation for relatively untried workers is $20K; in the five-to-10 year group, it's higher at around $22K. Guest Services Representatives bring in $22K after working for 10 to 20 years. Veterans who have acquired more than 20 years report a median income of $25K, which is generally higher than the pay reported by other tenure groups.

Related Job Salaries

United States (change)

Experience Affects Guest Services Representative Salaries

Late-Career
up arrow 19%



National Average
$21,000


Skills That Affect Guest Services Representative Salaries

Oral / Verbal Communication
up arrow 17%

Customer Relations
0%

National Average
$21,000

Customer Service
up arrow 1%

Cash Handling
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 99 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
8%
1-4 years
57%
5-9 years
18%
10-19 years
11%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 39% dental benefits Dental: 35%
vision benefits Vision: 26% employee benefits None: 57%
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