Guest Services Representative Salary

For Guest Services Representatives, hourly average wages total $9.85 per hour. The income range spans the entire spectrum between $8.18 per hour and $13.71. Geography is the biggest factor affecting pay for this group, followed by the specific employer and years of experience. Men are in the minority of survey respondents, with female Guest Services Representatives making up 71 percent. The majority of workers are highly satisfied with their job. The greater part of professionals in this line of work do not receive benefits; however, close to two-fifths report medical coverage and over a third claim dental coverage as well. This overview is based on answers to PayScale's salary questionnaire.

$16,976 - $44,042

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$8.18 - $13.71

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$16,976 - $44,042  
   
Bonus
$0.00 - $613  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,124 - $31,191  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 42
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$7$14$21
Hourly Rate
$8.18 - $13.71  
   
Hourly Tips
$0.11 - $7.23  
Overtime
$9.86 - $19.40  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Bonus
$0.00 - $613  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,124 - $31,191  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 553
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Job Description for Guest Services Representative

A guest services representative is responsible for making sure guests are satisfied and potential repeat customers. Generally, this is an entry-level position that includes a wide variety of service-related tasks across the establishment, such as performing guest check-ins and check-outs, tending to guests' needs and concerns, delivering wake-up calls, and performing other service duties as required. In addition, the guest service representative may be required to perform basic clerical duties such as operating a cash till and using computers to enter and retrieve guest data.

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Guest Services Representative Tasks

  • Handle questions, complaints, issues, and problems.
  • Check and confirm paperwork and billing are accurate and timely.
  • Develop and maintain guest relationships, acting as main point of contact.
  • Basic accounting and billing, including cash, deposit recording, and credit transactions.

Common Career Paths for Guest Services Representative


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Guest Services Representatives often transition into Hotel General Manager positions, for which compensation tends to be much higher. On average, Hotel General Managers earn $52K per year. Guest Services Representatives most often move into positions as Assistant Hotel General Managers or Guest Services Hotel Managers; those groups report median salaries that are $14K higher and $13K higher, respectively.

Guest Services Representative Job Listings

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Popular Employer Salaries for Guest Services Representative


Courtyard by Marriott, Marriott International, Inc., Holiday Inn, Holiday Inn Express, and Extended Stay America Hotels are all popular places to work. Although Marriott International, Inc. heads up the field in terms of compensation, offering the highest median salary at $23K, pay at this particular employer still varies considerably, running the full spectrum from $19K to $34K.

Bringing up the rear, Holiday Inn's median pay of $19K is the lowest in town; however, employee salaries widely range, with some making up to $28K.

Popular Skills for Guest Services Representative


Job skills reported by Guest Services Representatives are limited. Most notably, skills in Oral / Verbal Communication, Customer Relations, Customer Service, and Cash Handling are correlated to pay that is above average. The majority of those who know Customer Relations also know Cash Handling.

Pay by Experience Level for Guest Services Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Workers with less than five years' experience earn around $20K on average, and those who have five to 10 years under their belts see a higher median salary of $22K. People with 10 to 20 years of experience make an average of about $22K in this role. Survey participants who have worked for more than two decades report bringing in $24K on average.

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Experience Affects Guest Services Representative Salaries

Late-Career
up arrow 17%



National Average
$21,000


Skills That Affect Guest Services Representative Salaries

Oral / Verbal Communication
up arrow 17%

Customer Relations
0%

National Average
$21,000

Customer Service
up arrow 1%

Cash Handling
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 97 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
9%
1-4 years
56%
5-9 years
18%
10-19 years
12%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 39% dental benefits Dental: 35%
vision benefits Vision: 26% employee benefits None: 56%
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