Guest Services Representative Salary (United States)

A Guest Services Representative earns an average wage of $9.76 per hour. A skill in Oral / Verbal Communication is associated with high pay for this job. Most people with this job move on to other positions after 10 years in this career.
Guest Services Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$19,000 - $49,132
(Median)
19K
23K
29K
38K
49K
MEDIAN: $29,087
10%
25%
50%
75%
90%
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Guest Services Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.09 - $13.64
(Median)
8
11
14
MEDIAN: $9.00
10%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$19,000 - $49,132  
   
Bonus
$0.00 - $710  
Commission
$200.00 - $1,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$16,963 - $31,297  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 39
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$7$14$21
Hourly Rate
$8.09 - $13.64  
   
Hourly Tips
$0.11 - $2.85  
Overtime
$11.12 - $20.65  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14K$28K$42K
Bonus
$0.00 - $710  
   
Commission
$200.00 - $1,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$16,963 - $31,297  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 562
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Job Description for Guest Services Representative

A guest services representative is responsible for making sure guests are satisfied and potential repeat customers. Generally, this is an entry-level position that includes a wide variety of service-related tasks across the establishment, such as performing guest check-ins and check-outs, tending to guests' needs and concerns, delivering wake-up calls, and performing other service duties as required. In addition, the guest service representative may be required to perform basic clerical duties such as operating a cash till and using computers to enter and retrieve guest data.
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Guest Services Representative Tasks
  • Handle questions, complaints, issues, and problems.
  • Check and confirm paperwork and billing are accurate and timely.
  • Develop and maintain guest relationships, acting as main point of contact.
  • Basic accounting and billing, including cash, deposit recording, and credit transactions.

Common Career Paths for Guest Services Representative

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Guest Services Representative Job Listings

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Popular Employer Salaries for Guest Services Representative

Popular Skills for Guest Services Representative

Pay by Experience Level for Guest Services Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Las Vegas
up arrow 48%
Chicago
up arrow 45%
Orlando
up arrow 2%
National Average
$21,000
Charlotte
up arrow 2%
Houston
up arrow 5%
Larger circles over a city indicate a job is popular in that location.

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Experience Affects Guest Services Representative Salaries

Late-Career
up arrow 19%
National Average
$21,000

Skills That Affect Guest Services Representative Salaries

Oral / Verbal Communication
up arrow 18%
Customer Relations
up arrow 1%
Cash Handling
0%
National Average
$21,000
Customer Service
up arrow 1%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 120 votes.

Gender

Female
69%
female alumni
 
Male
31%
male alumni

Years of Experience

Less than 1 year
7%
1-4 years
59%
5-9 years
19%
10-19 years
9%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 42% dental benefits Dental: 37%
vision benefits Vision: 29% employee benefits None: 54%