Guest Services Representative Salary

Guest Services Representatives in the United States take home approximately $9.85 per hour on average. Pay ranges from $8.17 per hour on the low end to $13.66 on the high end. This group's pay is mainly influenced by geography, followed by the specific employer and tenure. Most Guest Services Representatives report high levels of job satisfaction. Health benefits are not claimed by all — more than half lack any form of coverage — but nearly two in five have medical insurance, and over a third have dental, too. Most Guest Services Representatives survey respondents are women (71 percent).

$17,200 - $44,385
(Median)
$17K
$28K
$44K
MEDIAN: $27,558
10%
50%
90%

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$8.17 - $13.66
(Median)
$8
$9
$14
MEDIAN: $9.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$17,200 - $44,385  
   
Bonus
$0.00 - $613  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,126 - $31,190  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 41
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$7$14$21
Hourly Rate
$8.17 - $13.66  
   
Hourly Tips
$0.11 - $7.23  
Overtime
$9.83 - $19.41  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14K$28K$42K
Bonus
$0.00 - $613  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,126 - $31,190  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 549
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Job Description for Guest Services Representative

A guest services representative is responsible for making sure guests are satisfied and potential repeat customers. Generally, this is an entry-level position that includes a wide variety of service-related tasks across the establishment, such as performing guest check-ins and check-outs, tending to guests' needs and concerns, delivering wake-up calls, and performing other service duties as required. In addition, the guest service representative may be required to perform basic clerical duties such as operating a cash till and using computers to enter and retrieve guest data.

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Guest Services Representative Tasks

  • Handle questions, complaints, issues, and problems.
  • Check and confirm paperwork and billing are accurate and timely.
  • Develop and maintain guest relationships, acting as main point of contact.
  • Basic accounting and billing, including cash, deposit recording, and credit transactions.

Common Career Paths for Guest Services Representative


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Guest Services Representatives often transition into Hotel General Manager positions, for which compensation tends to be much higher. On average, Hotel General Managers earn $52K per year. Assistant Hotel General Managers or Guest Services Hotel Managers are common next-step roles for Guest Services Representatives moving up in their careers; annual pay for Assistant Hotel General Managers is $14K higher on average, and it's $13K higher for Guest Services Hotel Managers.

Guest Services Representative Job Listings

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Popular Employer Salaries for Guest Services Representative


Known for taking on a considerable number of Guest Services Representatives, Courtyard by Marriott, Marriott International, Inc., Holiday Inn, Holiday Inn Express, and Extended Stay America Hotels are leading firms in the industry. Marriott International, Inc. pays the most with a median salary of $23K, though with a large amount of variation, going from a low of $19K to a high of $34K.

Offering a median of only $19K, Holiday Inn pays the least. Moreover, the compensation range seems pretty narrow; employees make $15K on the lower end and $28K on the higher end.

Popular Skills for Guest Services Representative


Just a handful of professional skills are reported by Guest Services Representatives who took the survey. Most notably, skills in Oral / Verbal Communication, Customer Relations, Customer Service, and Cash Handling are correlated to pay that is above average. Those familiar with Customer Relations also tend to know Cash Handling.

Pay by Experience Level for Guest Services Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Folks with fewer than five years of experience take home $20K on average, and those who have worked for five to 10 years see a bigger median salary of $22K. Guest Services Representatives with one to two decades of relevant experience report an average salary of approximately $22K. More than 20 years of experience seem related to solid financial gains; veterans in this group report earning a median of $24K.

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Experience Affects Guest Services Representative Salaries

Late-Career
up arrow 17%



National Average
$21,000


Skills That Affect Guest Services Representative Salaries

Oral / Verbal Communication
up arrow 17%

Customer Relations
0%

National Average
$21,000

Customer Service
up arrow 1%

Cash Handling
up arrow 1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 97 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
9%
1-4 years
56%
5-9 years
17%
10-19 years
12%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 39% dental benefits Dental: 35%
vision benefits Vision: 26% employee benefits None: 56%
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