Guest Services Representative Salary

The average Guest Services Representative in the United States earns approximately $10.34 per hour. While the specific employer and years of experience impact pay for this group, geographic location is the most influential factor. Although over a third have medical coverage and slightly less than a third have dental coverage, the greater part claim no health benefits at all. Most Guest Services Representatives survey respondents are women (71 percent). Job satisfaction is reported as high by the vast majority of workers. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$18,121 - $54,557
$18K
$31K
$55K
MEDIAN: $30,834
10%
50%
90%

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$8.55 - $14.09
$8
$10
$14
MEDIAN: $10.34
10%
50%
90%

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$0$54K
Salary $18,121 - $54,557
Bonus $250.00
Profit Sharing $108.00
Commission $1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,955 - $32,819
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 26
Hourly Data $0$21
Hourly Rate $8.55 - $14.09
Hourly Tips $0.08 - $1.86
Overtime $12.96 - $21.87
Annual Data $0$32K
Bonus $250.00
Commission $1,000
Profit Sharing $108.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,955 - $32,819
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 346

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United States (change)

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Job Description for Guest Services Representative

A guest services representative is responsible for making sure guests are satisfied and potential repeat customers. Generally, this is an entry-level position that includes a wide variety of service-related tasks across the establishment, such as performing guest check-ins and check-outs, tending to guests' needs and concerns, delivering wake-up calls, and performing other service duties as required. In addition, the guest service representative may be required to perform basic clerical duties such as operating a cash till and using computers to enter and retrieve guest data.

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Guest Services Representative Tasks

  • Develop and maintain guest relationships, acting as main point of contact.
  • Basic accounting and billing, including cash, deposit recording, and credit transactions.
  • Handle questions, complaints, issues, and problems.
  • Check and confirm paperwork and billing are accurate and timely.

Common Career Paths for Guest Services Representative


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Advancing into a Hotel General Manager role seems to be a popular career move for Guest Services Representatives, and folks who currently work in the latter position report a notably larger median income of $52K per year. It is quite typical for Guest Services Representatives to transition into roles as Assistant Hotel General Managers or Administrative Assistants, where reported median earnings are $13K and $9K higher per year.

Guest Services Representative Job Listings

Popular Employer Salaries for Guest Services Representative


Dominating the field, Holiday Inn Express, Marriott International, Inc., Extended Stay America Hotels, Courtyard by Marriott, and Holiday Inn are top firms with a reputation for hiring a great number of Guest Services Representatives. Guest Services Representatives flock to Marriott International, Inc. for generous paychecks, where average earnings of $24K lead the pack in compensation; however, Marriott International, Inc. also provides employees with a wide spectrum of compensation ranging from $19K at one end to $35K at the other end. Also paying near the top of the field are Courtyard by Marriott at $22K, Holiday Inn at $22K, and Motel 6, where Guest Services Representatives annually earn $22K.

The lowest salaries can be found at Holiday Inn Express — median pay is $19K — and there is little variation in compensation, with paychecks starting at $16K and only reaching $25K. Employees at Target Corporation, Extended Stay America Hotels, and Hampton Inn can also expect below-average earnings of $20K, $21K, and $22K.

Popular Skills for Guest Services Representative


Guest Services Representatives report using a pretty varied skill set on the job. Most notably, facility with Problem Solving and Oral / Verbal Communication are correlated to pay that is significantly above average, leading to increases of 55 percent and 9 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Sales, Cash Handling, and Customer Relations. Those familiar with Customer Relations also tend to know Cash Handling.

Pay by Experience Level for Guest Services Representative

Pay by Experience for a Guest Services Representative has a positive trend. An entry-level Guest Services Representative with less than 5 years of experience can expect to earn an average total compensation of $21,000 based on 293 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Guest Services Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $24,000 based on 75 salaries. An experienced Guest Services Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $25,000 based on 51 salaries. A Guest Services Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $24,000 based on 11 salaries.

Related Job Salaries

Key Stats for Guest Services Representative

Gender

Female
71 %
Male
29 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 66 votes.
Less than 1 year
10%
1-4 years
62%
5-9 years
12%
10-19 years
13%
20 years or more
3%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Guest Services Representative Salaries

▲11%

▲9%

▲8%

National Average
$22,000

▼4%

Skills That Affect Guest Services Representative Salaries

Problem Solving
▲55%

Oral / Verbal Communication
▲9%

National Average
$22,000




Sales
▼18%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 66 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
10%
1-4 years
62%
5-9 years
12%
10-19 years
13%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 38%
dental benefits
Dental: 31%
vision benefits
Vision: 27%
no benefits
None: 60%
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