Guest Services Representative Salary
Median pay for Guest Services Representatives in the United States lies in the neighborhood of $10.12 per hour. Geographic location is the biggest factor affecting pay for this group, followed by the specific employer and experience level. The majority of workers are highly satisfied with their job. Female Guest Services Representatives make up most of the survey respondents at 75 percent. Although a majority lack health benefits of any kind, over a third do enjoy medical insurance, and just under a third get dental coverage, too.
Job Description for Guest Services Representative
A guest services representative is responsible for making sure guests are satisfied and potential repeat customers. Generally, this is an entry-level position that includes a wide variety of service-related tasks across the establishment, such as performing guest check-ins and check-outs, tending to guests' needs and concerns, delivering wake-up calls, and performing other service duties as required. In addition, the guest service representative may be required to perform basic clerical duties such as operating a cash till and using computers to enter and retrieve guest data.Read More...
A guest service representative is often on the move for much of a workday, and they may spend much of their time standing. They must have good interpersonal skills, as well as effective verbal and oral communication skills and a positive, guest-oriented attitude. Proficiency with basic computer software may also be required. Guest service representatives may be scheduled to work a variety of shifts depending on their facility's hours of operation; this may include nights, weekends, and holidays.
Most employers do not have educational requirements beyond a high school diploma or equivalent, though having an associate's degree in hospitality may enhance job prospects and the ability to advance within the organization. Employers may require applicants to have several years' experience in a hospitality or other customer-service position as well.
Guest Services Representative Tasks
- Handle questions, complaints, issues, and problems.
- Check and confirm paperwork and billing are accurate and timely.
- Develop and maintain guest relationships, acting as main point of contact.
- Basic accounting and billing, including cash, deposit recording, and credit transactions.
Common Career Paths for Guest Services Representative
Many Guest Services Representatives move into a Hotel General Manager role, and folks who currently hold that position report a much higher median income of $52K per year. Typical career progression for a Guest Services Representative involves becoming an Assistant Hotel General Manager or an Administrative Assistant, roles that pay $14K more and $10K more on average.
Guest Services Representative Job Listings
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Popular Employer Salaries for Guest Services Representative
Holiday Inn Express, Marriott International, Inc., Courtyard by Marriott, Extended Stay America Hotels, and Holiday Inn are leaders in the field that employ a large number of Guest Services Representatives. Marriott International, Inc. attracts talent by shelling out the biggest paychecks in the area — the median in that office is $24K.
Not only do salaries lack room to grow — pay ranges from $16K to just $25K — but Holiday Inn Express offers the lowest pay in town to boot, with a median paycheck of $19K.
Popular Skills for Guest Services Representative
Survey results suggest that Guest Services Representatives use a fairly large toolkit of professional skills. Most notably, facility with Problem Solving and Oral / Verbal Communication are correlated to pay that is significantly above average, leading to increases of 62 percent and 13 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Sales. Those educated in Customer Relations tend to be well versed in Cash Handling.
Pay by Experience Level for Guest Services Representative
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Respondents with less than five years' experience take home $21K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $24K. Guest Services Representatives bring in $25K after working for 10 to 20 years. Survey participants with more than twenty years of experience only make around $22K on average, though; this group reports a lower median than the one claimed by mid-career individuals.