Guest Services Representative Salary
Guest Services Representatives in the United States take home approximately $10.19 per hour on average. Geographic location is the biggest factor affecting pay for this group, followed by the specific employer and years of experience. Some workers in this field — the greater part — are not awarded benefits. Medical coverage is reported by over a third and dental plans are enjoyed by roughly a third. Men are in the minority of survey respondents, with female Guest Services Representatives making up 74 percent. Job satisfaction for Guest Services Representatives is high.
Job Description for Guest Services Representative
A guest services representative is responsible for making sure guests are satisfied and potential repeat customers. Generally, this is an entry-level position that includes a wide variety of service-related tasks across the establishment, such as performing guest check-ins and check-outs, tending to guests' needs and concerns, delivering wake-up calls, and performing other service duties as required. In addition, the guest service representative may be required to perform basic clerical duties such as operating a cash till and using computers to enter and retrieve guest data.Read More...
A guest service representative is often on the move for much of a workday, and they may spend much of their time standing. They must have good interpersonal skills, as well as effective verbal and oral communication skills and a positive, guest-oriented attitude. Proficiency with basic computer software may also be required. Guest service representatives may be scheduled to work a variety of shifts depending on their facility's hours of operation; this may include nights, weekends, and holidays.
Most employers do not have educational requirements beyond a high school diploma or equivalent, though having an associate's degree in hospitality may enhance job prospects and the ability to advance within the organization. Employers may require applicants to have several years' experience in a hospitality or other customer-service position as well.
Guest Services Representative Tasks
- Develop and maintain guest relationships, acting as main point of contact.
- Basic accounting and billing, including cash, deposit recording, and credit transactions.
- Handle questions, complaints, issues, and problems.
- Check and confirm paperwork and billing are accurate and timely.
Common Career Paths for Guest Services Representative
Many Guest Services Representatives move into a Hotel General Manager role, and folks who currently hold that position report a much higher median income of $52K per year. Typical career progression for a Guest Services Representative involves becoming an Assistant Hotel General Manager or an Administrative Assistant, roles that pay $14K more and $10K more on average.
Guest Services Representative Job Listings
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Popular Employer Salaries for Guest Services Representative
Holiday Inn Express, Marriott International, Inc., Extended Stay America Hotels, Courtyard by Marriott, and Holiday Inn are top-notch employers for Guest Services Representatives in this area. Heading up the field in terms of compensation, Marriott International, Inc. offers the most; Guest Services Representatives earn $24K on average there. Guest Services Representatives will also find cushy salaries at Courtyard by Marriott (+$22K), Motel 6 (+$22K), and Hampton Inn (+$22K).
With a median salary of $19K, Holiday Inn Express provides Guest Services Representatives with the lowest pay in their field; moreover, earnings are capped at only $25K, limiting employee salary growth. Holiday Inn, Extended Stay America Hotels, and Hampton Inn also scrape the bottom of the pay scale, with median earnings hovering around $21K, $21K, and $22K.
Popular Skills for Guest Services Representative
Survey results suggest that Guest Services Representatives put a wide range of professional skills to use. Most notably, facility with Problem Solving and Oral / Verbal Communication are correlated to pay that is significantly above average, leading to increases of 60 percent and 12 percent, respectively. Skills that seem to negatively impact pay include Sales and Cash Handling. For most people, competency in Customer Relations indicates knowledge of Cash Handling.
Pay by Experience Level for Guest Services Representative
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Workers in their first five years can expect to earn $21K, but people who have been around for five to 10 years earn a noticeably bigger sum of $24K. Guest Services Representatives who work for 10 to 20 years in their occupation tend to earn about $25K. For some reason, Guest Services Representatives with more than two decades of experience report lower paychecks overall; the median sum in this group sits near $24K.
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Key Stats for Guest Services Representative
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