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Guest Services Representative Salary

Earnings for Guest Services Representatives in the United States come in at around $9.82 per hour on average. Earnings generally vary between $8.17 per hour and $13.58. Compensation for this group is mainly affected by geographic location, but the specific employer and tenure are influential factors as well. Health benefits are not claimed by all — slightly more than half lack any form of coverage — but roughly two in five have medical insurance, and over a third have dental, too. Most Guest Services Representatives survey respondents are women (71 percent). Among folks in this role, job satisfaction levels approximately match the national average. Participants in PayScale's salary questionnaire provided the particulars of this report.

$17,622 - $46,015
(Median)
$18K
$29K
$46K
MEDIAN: $28,782
10%
50%
90%

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$8.17 - $13.58
(Median)
$8
$9
$14
MEDIAN: $9.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$17,622 - $46,015  
   
Bonus
$0.00 - $811  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,138 - $31,142  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 40
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$7$14$21
Hourly Rate
$8.17 - $13.58  
   
Hourly Tips
$0.11 - $2.87  
Overtime
$9.86 - $19.67  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14K$28K$42K
Bonus
$0.00 - $811  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,138 - $31,142  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 538

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Job Description for Guest Services Representative

A guest services representative is responsible for making sure guests are satisfied and potential repeat customers. Generally, this is an entry-level position that includes a wide variety of service-related tasks across the establishment, such as performing guest check-ins and check-outs, tending to guests' needs and concerns, delivering wake-up calls, and performing other service duties as required. In addition, the guest service representative may be required to perform basic clerical duties such as operating a cash till and using computers to enter and retrieve guest data.

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Guest Services Representative Tasks

  • Handle questions, complaints, issues, and problems.
  • Check and confirm paperwork and billing are accurate and timely.
  • Develop and maintain guest relationships, acting as main point of contact.
  • Basic accounting and billing, including cash, deposit recording, and credit transactions.

Common Career Paths for Guest Services Representative


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Many Guest Services Representatives move into a Hotel General Manager role, and folks who currently hold that position report a much higher median income of $52K per year. When Guest Services Representatives are ready for the next step in their careers, they often become Assistant Hotel General Managers or Guest Services Hotel Managers. Those roles pay an additional $14K and $14K, respectively.

Guest Services Representative Job Listings

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Popular Employer Salaries for Guest Services Representative


Courtyard by Marriott, Marriott International, Inc., Holiday Inn, Holiday Inn Express, and Extended Stay America Hotels are some prominent firms with considerable interest in employing a large team of Guest Services Representatives. Employees of Marriott International, Inc. can expect to make the most, with the company offering a median salary of $24K; however, pay is widely dispersed from bottom to top, ranging from $19K to $34K.

Offering a median of only $19K, Holiday Inn pays the least. Moreover, the compensation range seems pretty narrow; employees make $15K on the lower end and $28K on the higher end.

Popular Skills for Guest Services Representative


Guest Services Representatives only report a few specific skills. Most notably, skills in Oral / Verbal Communication, Customer Relations, Cash Handling, and Customer Service are correlated to pay that is above average. Most people skilled in Customer Relations are similarly competent in Cash Handling.

Pay by Experience Level for Guest Services Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Guest Services Representatives, extensive experience does not lead to significantly more money. Salaries for inexperienced workers average out to $22K, and those with five to 10 years' experience earn a higher median of $20K. Guest Services Representatives who work for 10 to 20 years in their occupation tend to earn about $22K. Old hands boasting more than twenty years of relevant experience report pay that is more or less commensurate with that extensive experience; average earnings for this group come out to approximately $24K.

Related Job Salaries

United States (change)

Experience Affects Guest Services Representative Salaries

Late-Career
up arrow 17%



National Average
$21,000


Skills That Affect Guest Services Representative Salaries

Oral / Verbal Communication
up arrow 17%

Customer Relations
0%

National Average
$21,000

Customer Service
up arrow 1%

Cash Handling
up arrow 1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 104 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
8%
1-4 years
57%
5-9 years
19%
10-19 years
11%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 40% dental benefits Dental: 36%
vision benefits Vision: 28% employee benefits None: 55%