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Guest Services Representative Salary

Pay for Guest Services Representatives in the United States sits in the ballpark of $9.80 per hour. The bottom of the pay range sits near $8.14 per hour, and the top verges on $13.44. While the specific employer and tenure impact pay for this group, location is the most influential factor. While some workers in this profession — a little more than half — do not have any health coverage, about two-fifths do receive medical benefits and over a third have dental insurance. Most workers in this position report moderate levels of job satisfaction. Female Guest Services Representatives make up most of the survey respondents at 71 percent. The data in this summary comes from the PayScale salary survey.
$19,161 - $48,722
(Median)
19K
24K
29K
37K
49K
MEDIAN: $29,479
10%
25%
50%
75%
90%

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$8.14 - $13.44
(Median)
8
11
13
MEDIAN: $9.00
10%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$19,161 - $48,722  
   
Bonus
$0.00 - $873  
Commission
$196.53 - $1,221  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,063 - $31,064  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 41
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$7$14$21
Hourly Rate
$8.14 - $13.44  
   
Hourly Tips
$0.11 - $2.86  
Overtime
$11.02 - $19.80  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14K$28K$42K
Bonus
$0.00 - $873  
   
Commission
$196.53 - $1,221  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,063 - $31,064  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 563
United States (change)

Job Description for Guest Services Representative

A guest services representative is responsible for making sure guests are satisfied and potential repeat customers. Generally, this is an entry-level position that includes a wide variety of service-related tasks across the establishment, such as performing guest check-ins and check-outs, tending to guests' needs and concerns, delivering wake-up calls, and performing other service duties as required. In addition, the guest service representative may be required to perform basic clerical duties such as operating a cash till and using computers to enter and retrieve guest data.

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Guest Services Representative Tasks

  • Handle questions, complaints, issues, and problems.
  • Check and confirm paperwork and billing are accurate and timely.
  • Develop and maintain guest relationships, acting as main point of contact.
  • Basic accounting and billing, including cash, deposit recording, and credit transactions.

Common Career Paths for Guest Services Representative


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Guest Services Representatives usually experience a big boost in pay as they move up the career ladder to upper-level roles like Hotel General Manager. The average pay for a Hotel General Manager is $52K annually. Guest Services Representatives most often move into positions as Assistant Hotel General Managers or Guest Services Hotel Managers; those groups report median salaries that are $15K higher and $14K higher, respectively.

Guest Services Representative Job Listings

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Popular Employer Salaries for Guest Services Representative


Many Guest Services Representatives can be found at Courtyard by Marriott, Marriott International, Inc., Holiday Inn, Holiday Inn Express, and Extended Stay America Hotels, firms that are at the top of the field. Guest Services Representatives flock to Marriott International, Inc. for generous paychecks, where average earnings of $23K lead the pack in compensation; however, Marriott International, Inc. also provides employees with a wide spectrum of compensation ranging from $19K at one end to $37K at the other end.

Holiday Inn is infamous for dishing out the smallest paychecks in the area (the median in that office is $19K), but the company pay scale is greatly mixed, meaning that workers on the low end may earn only $15K while workers on the upper end may rake in $28K.

Popular Skills for Guest Services Representative


Survey takers who work as Guest Services Representatives report a focused set of job skills. Most notably, skills in Oral / Verbal Communication, Customer Relations, Cash Handling, and Customer Service are correlated to pay that is above average. The majority of those who know Customer Relations also know Cash Handling.

Pay by Experience Level for Guest Services Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Folks with fewer than five years of experience take home $20K on average, and those who have worked for five to 10 years see a bigger median salary of $22K. Guest Services Representatives with one to two decades of relevant experience report an average salary of approximately $21K. Big financial gains seem to result from working for more than two decades; veterans in this group report earning $24K on average.

Related Job Salaries

Experience Affects Guest Services Representative Salaries

Late-Career
up arrow 18%



National Average
$21,000


Skills That Affect Guest Services Representative Salaries

Oral / Verbal Communication
up arrow 17%

Customer Relations
up arrow 1%

National Average
$21,000

Customer Service
up arrow 1%

Cash Handling
up arrow 1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 113 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
8%
1-4 years
58%
5-9 years
18%
10-19 years
10%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 41% dental benefits Dental: 36%
vision benefits Vision: 28% employee benefits None: 55%