Median pay for Guest Services Representatives in the United States lies in the neighborhood of $10.12 per hour. Geographic location is the biggest factor affecting pay for this group, followed by the specific employer and experience level. The majority of workers are highly satisfied with their job. Female Guest Services Representatives make up most of the survey respondents at 75 percent. Although a majority lack health benefits of any kind, over a third do enjoy medical insurance, and just under a third get dental coverage, too. The numbers in this rundown were provided by PayScale's salary survey participants.

$17,193 - $53,513
(Median)
$17K
$30K
$54K
MEDIAN: $30,410
10%
50%
90%

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$8.41 - $13.53
(Median)
$8
$10
$14
MEDIAN: $10
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$17,193 - $53,513  
   
Bonus
$200.00  
Profit Sharing
$16.00  
Commission
$751  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,680 - $31,052  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 29
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$7$14$21
Hourly Rate
$8.41 - $13.53  
   
Hourly Tips
$0.08 - $7.45  
Overtime
$11.47 - $19.79  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Bonus
$200.00  
   
Commission
$751  
Profit Sharing
$16.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,680 - $31,052  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 358
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Job Description for Guest Services Representative

A guest services representative is responsible for making sure guests are satisfied and potential repeat customers. Generally, this is an entry-level position that includes a wide variety of service-related tasks across the establishment, such as performing guest check-ins and check-outs, tending to guests' needs and concerns, delivering wake-up calls, and performing other service duties as required. In addition, the guest service representative may be required to perform basic clerical duties such as operating a cash till and using computers to enter and retrieve guest data.

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Guest Services Representative Tasks

  • Handle questions, complaints, issues, and problems.
  • Check and confirm paperwork and billing are accurate and timely.
  • Develop and maintain guest relationships, acting as main point of contact.
  • Basic accounting and billing, including cash, deposit recording, and credit transactions.

Common Career Paths for Guest Services Representative


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Many Guest Services Representatives move into a Hotel General Manager role, and folks who currently hold that position report a much higher median income of $52K per year. Typical career progression for a Guest Services Representative involves becoming an Assistant Hotel General Manager or an Administrative Assistant, roles that pay $14K more and $10K more on average.

Guest Services Representative Job Listings

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Popular Employer Salaries for Guest Services Representative


Holiday Inn Express, Marriott International, Inc., Courtyard by Marriott, Extended Stay America Hotels, and Holiday Inn are leaders in the field that employ a large number of Guest Services Representatives. Marriott International, Inc. attracts talent by shelling out the biggest paychecks in the area — the median in that office is $24K.

Not only do salaries lack room to grow — pay ranges from $16K to just $25K — but Holiday Inn Express offers the lowest pay in town to boot, with a median paycheck of $19K.

Popular Skills for Guest Services Representative


Survey results suggest that Guest Services Representatives use a fairly large toolkit of professional skills. Most notably, facility with Problem Solving and Oral / Verbal Communication are correlated to pay that is significantly above average, leading to increases of 62 percent and 13 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Sales. Those educated in Customer Relations tend to be well versed in Cash Handling.

Pay by Experience Level for Guest Services Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Respondents with less than five years' experience take home $21K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $24K. Guest Services Representatives bring in $25K after working for 10 to 20 years. Survey participants with more than twenty years of experience only make around $22K on average, though; this group reports a lower median than the one claimed by mid-career individuals.

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Experience Affects Guest Services Representative Salaries




National Average
$21,000


Skills That Affect Guest Services Representative Salaries

Problem Solving
up arrow 62%

Oral / Verbal Communication
up arrow 13%

National Average
$21,000

Customer Service
up arrow 1%

Customer Relations
up arrow 1%

Cash Handling
up arrow 3%

Sales
up arrow 15%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 49 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
11%
1-4 years
60%
5-9 years
15%
10-19 years
11%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 37%
dental benefits
Dental: 31%
medical benefits
Vision: 24%
dental benefits
None: 61%
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