Job: HVAC Service Technician (United States)

Build good relationships with commercial customers, as they are the largest recurring customer base that ensures that you will have a job and more than likely receive a raise. Besides it never hurts having a customer call in and request you or at least sincerely compliment you for doing your job well. The best way to do this is to connect with the customer in some way (try and remember something they might have told you last time you where there and ask them how that is doing etc.).

you will find that customers begin to relate to you much better and don't mind calling for service and will begin to get you more business by word of mouth. (phone book's are good but nothing beats another persons experience) these types of customers generally stick with the same service company.

not only will this type of practice ensure job security but will more than likely lead to salary increases.

however if you are the type of technician that doesn't have a clue at what you are doing STOP reading this now and return to Burger King!