Larger hotels and resorts are typical employers for head housekeepers, which are normally supervisory positions that are salaried or hourly with many managerial duties. The head housekeeper has oversight on the entire housekeeping crew and likely reports to a manager, providing feedback and input on the members of the staff. A large portion of the head housekeeper's duties involves inspecting work performed by the cleaning staff at the hotel or resort and providing feedback. The head housekeeper is the first supervisor in charge of ensuring that standards of the institution are met.
Other tasks performed by the head housekeeper include helping train new personnel and working with existing personnel to provide guidance and continuing education. Additionally, the head housekeeper often helps create schedules for these workers, using input on expected guest reservations and labor budgeting. This supervisor also regularly inventories cleaning supplies and requisitions new orders as is necessary.
The educational requirements for head housekeepers are generally minimal, with previous experience being highly valued. Due to the labor-intensive nature of the position, the ability to inspect work and perform cleaning duties as required are necessary. Many hotels and institutions tend to promote head housekeepers from within to maintain a continuity of understanding of standards and procedures. A head housekeeper typically works full time, usually from early mornings into the afternoon. Depending on scheduling, a person in this position should routinely expect to work some weekends and holidays as well.