Positions as a head teller are commonly available in banks, and they are generally limited to more experienced applicants due to the seniority of the role; this means that most openings require a minimum of one to two years of experience in a similar position, though exact requirements vary depending on the size of the bank and the specific role. In addition, most banks require at least a high school diploma or equivalent, although experience may sometimes be substituted for education. Other skills required for the job include customer service skills, communication abilities, accuracy and attention to detail, and the ability to multitask. The job may also require specific knowledge or training for teller systems and basic software suites such as Microsoft Office.
Typical daily duties of banking head tellers revolve around using these skills to provide customer service while performing basic banking duties and supervising tellers. This includes providing assistance to tellers that encounter complicated customer situations, as well as working with customers to make sure all of their needs are met. It also involve generating reports about daily settlements and completing tasks such as ensuring that currency at the location is meeting demands.
Individuals in this position communicate with customers, tellers, and management on a regular basis to ensure all goals are being met. Work is limited to an indoor environment, though shifts may vary from position to position.
Head Teller, Banking Tasks
Conduct financial transactions for customers, such as deposits and withdrawals.
Provide customers with information regarding personal and business accounts, as well products offered by the bank.
Ensure security of all transactions and of cash supply.