Head Teller Salary
Median pay for Head Tellers in the United States is around $14.32 per hour. Compensation for this group is mainly affected by location, but the specific employer and years of experience are influential factors as well. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Head Tellers who responded to the questionnaire are largely women, dominating at 83 percent. Most people on this career path report moderate levels of job satisfaction. This report is based on answers to PayScale's salary questionnaire.
|Salary||$25,056 - $39,945|
|Bonus||$302.01 - $2,966|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$24,288 - $38,571|
|Hourly Rate||$11.27 - $17.59|
|Overtime||$15.39 - $26.06|
|Bonus||$302.01 - $2,966|
|Total Pay (||$24,288 - $38,571|
Job Description for Head Teller
Head teller directly serve customers at the counter at banks, while also performing a variety of other duties. Head tellers daily responsibilities include training new hires, managing workflow of subordinates, monitoring cash levels, creating daily reports, organizing incoming and outgoing cash shipments, filling and balancing onsite ATMs, performing teller audits, and handling customer needs. Additional head teller duties may include monitoring the vault, handling the drive-up window, assisting with safe deposit boxes, accounting for the night depository, operating a coin counting machine, and encoding checks. These individuals must rigorously follow their bank’s policies and procedures.Read More...
When interacting with customers, head tellers are responsible for explaining the various available banking products, such as checking, savings, certificate of deposits, money market accounts, types of lending products, and, if necessary, referrals to an appropriate departments. Routine customer-oriented tasks include opening and closing accounts, making deposits, cashing checks, providing account information, issuing traveler's checks, drafting cashier checks, performing wire transfers, and accepting payments.
Strict state and federal security regulations require head tellers to report directly to the bank manager. Most head tellers work regular business hours in a bank, but they may stay later or work on weekends to fulfill the demands of the position.
Head tellers generally must have a high school diploma education or equivalent, as well as previous banking experience. They must have excellent communication and multitasking skills, as well as proficiency with basic computer software.
Head Teller Tasks
- Supervise, train, evaluate, and mentor bank teller staff.
- Track key bank and staffing metrics and produce reports.
- Handle communication and behavior problems with customers and tellers.
- Open and close the bank, reconcile accounts, and train staff about security.
Common Career Paths for Head Teller
Though not the most common occurrence, Head Tellers sometimes become Banking Branch Managers, where the average income is $52K per year. Head Tellers most often move into positions as Assistant Branch Managers of Banking or Personal Bankers; those groups report median salaries that are $8K higher and $4K higher, respectively.
Popular Employer Salaries for Head Teller
Many Head Tellers can be found at TD Bank, N.A., Wells Fargo Bank, TD Banknorth, Regions Bank, and Citibank, firms that are at the top of the field. Head Tellers in search of the best pay head to TD Banknorth, where the median salary rolls in at $35K. Although pay is top-notch overall, it does seem to be curbed at $41K, which isn't dramatically higher than the lower-end figure of $29K. Other big spenders include TD Bank, N.A., Citibank, and KeyBank, top-paying firms where Head Tellers see paychecks nearing $34K, $32K, or $31K.
Others at the bottom of the scale for this job include Regions Bank at $29K, Wells Fargo Bank at $29K, and J.P. Morgan Chase & Co. (JPMCC), where $30K is the norm.
Popular Skills for Head Teller
Head Tellers report using a diverse set of skills on the job. Most notably, skills in Operations Management, Office Management, Banking, and Sales are correlated to pay that is above average. Those proficient in Cash Handling are, more often than not, also skilled in Banking and Sales.
Pay by Experience Level for Head Teller
Pay by Experience for a Head Teller has a positive trend. An entry-level Head Teller with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 253 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Head Teller with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $31,000 based on 181 salaries. An experienced Head Teller which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $33,000 based on 134 salaries. A Head Teller with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $34,000 based on 42 salaries.
Pay Difference by Location
Tampa is home to an above-average pay rate for Head Tellers, 15 percent higher than the national average. Head Tellers will also find cushy salaries in Philadelphia (+7 percent) and New York (+4 percent). The lowest-paying market is Dallas, which sits 9 percent below the national average. Huntsville and Cincinnati are a couple other places where companies are known to pay below the median — salaries are 8 percent lower and 7 percent lower, respectively.
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