Head Teller Salary
Head Tellers in the United States take home approximately $14.36 per hour on average. Compensation for this group is mainly affected by residence, but the specific employer and tenure are influential factors as well. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the greater part. Head Tellers who responded to the questionnaire are largely women, dominating at 83 percent. Work is reasonably fulfilling for most Head Tellers — the majority report average levels of job satisfaction. The data in this summary comes from the PayScale salary survey.
Job Description for Head Teller
Head teller directly serve customers at the counter at banks, while also performing a variety of other duties. Head tellers daily responsibilities include training new hires, managing workflow of subordinates, monitoring cash levels, creating daily reports, organizing incoming and outgoing cash shipments, filling and balancing onsite ATMs, performing teller audits, and handling customer needs. Additional head teller duties may include monitoring the vault, handling the drive-up window, assisting with safe deposit boxes, accounting for the night depository, operating a coin counting machine, and encoding checks. These individuals must rigorously follow their bank’s policies and procedures.Read More...
When interacting with customers, head tellers are responsible for explaining the various available banking products, such as checking, savings, certificate of deposits, money market accounts, types of lending products, and, if necessary, referrals to an appropriate departments. Routine customer-oriented tasks include opening and closing accounts, making deposits, cashing checks, providing account information, issuing traveler's checks, drafting cashier checks, performing wire transfers, and accepting payments.
Strict state and federal security regulations require head tellers to report directly to the bank manager. Most head tellers work regular business hours in a bank, but they may stay later or work on weekends to fulfill the demands of the position.
Head tellers generally must have a high school diploma education or equivalent, as well as previous banking experience. They must have excellent communication and multitasking skills, as well as proficiency with basic computer software.
Head Teller Tasks
- Supervise, train, evaluate, and mentor bank teller staff.
- Track key bank and staffing metrics and produce reports.
- Handle communication and behavior problems with customers and tellers.
- Open and close the bank, reconcile accounts, and train staff about security.
Common Career Paths for Head Teller
Though not the most common occurrence, Head Tellers sometimes become Banking Branch Managers, where the average income is $52K per year. Assistant Branch Managers of Banking or Personal Bankers are common next-step roles for Head Tellers moving up in their careers; annual pay for Assistant Branch Managers of Banking is $8K higher on average, and it's $4K higher for Personal Bankers.
Head Teller Job Listings
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Popular Employer Salaries for Head Teller
Many Head Tellers can be found at TD Bank, N.A., Wells Fargo Bank, TD Banknorth, Regions Bank, and Citibank, firms that are at the top of the field. Employees at TD Banknorth enjoy the biggest paychecks, and $35K is the median salary. Range in pay, on the other hand, is narrow, with lower figures hovering around $29K and higher ones not far away at only $41K. Other employers shelling out big bucks include TD Bank, N.A., Citibank, and J.P. Morgan Chase & Co. (JPMCC), where Head Tellers typically earn around $34K, $32K, or $30K, respectively.
Also approaching the lower end are Regions Bank at $29K, Wells Fargo Bank at $29K, and J.P. Morgan Chase & Co. (JPMCC) at $30K.
Popular Skills for Head Teller
Head Tellers generally report applying a varied skill set to their work. Most notably, skills in Operations Management, Office Management, Banking, and Sales are correlated to pay that is above average. Those educated in Cash Handling tend to be well versed in Banking and Sales.
Pay by Experience Level for Head Teller
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For many Head Tellers, extensive experience does not lead to significantly more money. Although individuals who have less than five years' experience earn $29K on average, people with five to 10 years benefit from a notably larger average of $31K. For Head Tellers, 10 to 20 years of experience on the job amounts to an average salary of $33K. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $34K.
Pay Difference by Location
Home to some of the best pay for Head Tellers, Tampa offers exceptional salaries, 14 percent above the national average. Head Tellers will also find cushy salaries in Philadelphia (+6 percent) and Houston (+2 percent). Dallas is the lowest-paying area, 9 percent south of the national average. Employers in Huntsville and Cincinnati also lean toward paying below-median salaries (8 percent lower and 7 percent lower, respectively).
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