Head Teller Salary
Head Tellers in the United States take home approximately $14.28 per hour on average. The most important factor affecting compensation for this group is geography, followed by the specific employer and experience level. Medical benefits are awarded to most, and a strong majority earn dental coverage. The vast majority of Head Tellers (84 percent) who participated in the survey are women. For the most part, people in this position report moderate levels of job satisfaction. Participants in PayScale's salary questionnaire provided the particulars of this report.
Job Description for Head Teller
Head teller directly serve customers at the counter at banks, while also performing a variety of other duties. Head tellers daily responsibilities include training new hires, managing workflow of subordinates, monitoring cash levels, creating daily reports, organizing incoming and outgoing cash shipments, filling and balancing onsite ATMs, performing teller audits, and handling customer needs. Additional head teller duties may include monitoring the vault, handling the drive-up window, assisting with safe deposit boxes, accounting for the night depository, operating a coin counting machine, and encoding checks. These individuals must rigorously follow their bank’s policies and procedures.Read More...
When interacting with customers, head tellers are responsible for explaining the various available banking products, such as checking, savings, certificate of deposits, money market accounts, types of lending products, and, if necessary, referrals to an appropriate departments. Routine customer-oriented tasks include opening and closing accounts, making deposits, cashing checks, providing account information, issuing traveler's checks, drafting cashier checks, performing wire transfers, and accepting payments.
Strict state and federal security regulations require head tellers to report directly to the bank manager. Most head tellers work regular business hours in a bank, but they may stay later or work on weekends to fulfill the demands of the position.
Head tellers generally must have a high school diploma education or equivalent, as well as previous banking experience. They must have excellent communication and multitasking skills, as well as proficiency with basic computer software.
Head Teller Tasks
- Supervise, train, evaluate, and mentor bank teller staff.
- Track key bank and staffing metrics and produce reports.
- Handle communication and behavior problems with customers and tellers.
- Open and close the bank, reconcile accounts, and train staff about security.
Common Career Paths for Head Teller
It's not very common for Head Tellers to move on to become Banking Branch Managers. Average pay for a Banking Branch Manager is $52K annually. Typical career progression for a Head Teller involves becoming an Assistant Branch Manager of Banking or a Personal Banker, roles that pay $8K more and $4K more on average.
Head Teller Job Listings
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Popular Employer Salaries for Head Teller
Many Head Tellers can be found at TD Bank, N.A., Wells Fargo Bank, Regions Bank, TD Banknorth, and Citibank, firms that are at the top of the field. TD Banknorth offers the highest compensation with a median salary of $35K. TD Bank, N.A., Citibank, and J.P. Morgan Chase & Co. (JPMCC) also offer top salaries for Head Tellers. Workers at these firms can expect to earn about $34K, $32K, and $30K, respectively.
Regions Bank, Wells Fargo Bank and J.P. Morgan Chase & Co. (JPMCC) are three other employers with a reputation for below-average pay, showing salaries around $29K, $29K, and $30K.
Popular Skills for Head Teller
Survey results show that Head Tellers use a fair number of skills. Most notably, skills in Office Management, Sales, Operations Management, and Banking are correlated to pay that is above average. Most people skilled in Cash Handling are similarly competent in Banking and Sales.
Pay by Experience Level for Head Teller
Median of all compensation (including tips, bonus, and overtime) by years of experience.
More years of relevant experience do not necessarily translate to higher paychecks. Survey participants with less than five years' experience pocket $29K on average, but those with five to 10 years of experience enjoy a much bigger median of $31K. Head Tellers bring in $32K after working for 10 to 20 years. As Head Tellers reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $34K.
Pay Difference by Location
For those looking to make money, Head Tellers in Tampa enjoy an exceptional pay rate, 15 percent above the national average. Head Tellers can also look forward to large paychecks in cities like Philadelphia (+4 percent), Houston (+3 percent), New York (+2 percent), and Miami (+1 percent). Falling short of the national average by 9 percent, the area with the worst salaries is Dallas. Below-median salaries also turn up in Huntsville and Cincinnati (7 percent lower).