Head teller directly serve customers at the counter at banks, while also performing a variety of other duties. Head tellers daily responsibilities include training new hires, managing workflow of subordinates, monitoring cash levels, creating daily reports, organizing incoming and outgoing cash shipments, filling and balancing onsite ATMs, performing teller audits, and handling customer needs. Additional head teller duties may include monitoring the vault, handling the drive-up window, assisting with safe deposit boxes, accounting for the night depository, operating a coin counting machine, and encoding checks. These individuals must rigorously follow their bank’s policies and procedures.
Head Teller Tasks
Handle communication and behavior problems with customers and tellers.
Open and close the bank, reconcile accounts, and train staff about security.
Supervise, train, evaluate, and mentor bank teller staff.
Track key bank and staffing metrics and produce reports.