Hearing aid dispensers perform hearing tests on new and current patients and recommend solution to customers depending on their lifestyle and extent of hearing loss. The dispensers also perform hearing aid fittings with the help of a computer and create ear molds so that proper fits are achieved.
Hearing aids which aren't functioning properly may need to be repaired by the dispenser, so followups and after-care with patients are important in this position. They must also teach patients how to correctly use the equipment prior to sending them home, and commission may be offered based on sales or appointments made. Hearing aid dispensers may also be expected to perform marketing tasks to generate new clients, and there may be sales goals to be met. They may also work with patients' physicians in order to determine the right hearing aids for clients.
Strong communication and customer service skills are important in this position to work well with clients, and strong record-keeping skills are also important in order to maintain documents of activities and protect confidentiality. A hearing aid dispenser’s license is generally required for this position, and some positions also offer on-the-job training which can lead to this certification. Some positions may also require a degree in audiology.
Hearing Aid Dispenser Tasks
Sell devices to restore auditory functions in patients.
Adjust and replaces devices.
Manipulate devices to fit in patients' ear canals.
Tests patients' level of hearing impairment and recommend devices.