Help Desk Administrator Salary

The average Help Desk Administrator in the United States can expect to rake in roughly $17.45 per hour. Career length and the particular city each impact pay for this group, with the former having the largest influence. A fair number enjoy medical while the greater part get dental coverage. Vision coverage is also available to more than half. Job satisfaction is high and work is enjoyable for most Help Desk Administrators. Men make up the vast majority of Help Desk Administrators (84 percent) who took the survey. The figures in this rundown are based on the results of PayScale's salary questionnaire.
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$31,168 - $59,161
$31K
$42K
$59K
MEDIAN: $41,858
10%
50%
90%

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$14.34 - $24.58
$14
$17
$25
MEDIAN: $17.45
10%
50%
90%

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$0$59K
Salary $31,168 - $59,161
Bonus $100.67 - $4,964
Profit Sharing $770
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,588 - $55,634
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 117
Hourly Data $0$34
Hourly Rate $14.34 - $24.58
Overtime $21.81 - $34.50
Annual Data $0$55K
Bonus $100.67 - $4,964
Profit Sharing $770
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,588 - $55,634
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 118

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Help Desk Administrator

Help desk administrators are in charge of handling system support activities for their company or organization. They are responsible for providing excellent client experiences and working to resolve support issues in a prompt and professional manner. One of their main tasks includes providing password and login resets for end users. In addition, they perform advanced system and network repairs, as well as provide computer information responses over email, phone, and in person as needed. Help desk administrators also complete equipment set-up, handle account renewal or termination, revise support procedures, and suggest changes as needed.

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Help Desk Administrator Tasks

  • Read or listen to client problems and collect necessary information to identify and solve technical issues.
  • Remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems.
  • Monitor and follow policies on backups, network, and storage capacity, and change management.
  • Use ticket tracking to document problems and their solutions, and analyze that data to improve performance and training.

Common Career Paths for Help Desk Administrator


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Many Help Desk Administrators move into a Systems Administrator role, and folks who currently hold that position report a much higher median income of $56K per year.

Help Desk Administrator Job Listings

Popular Skills for Help Desk Administrator


Help Desk Administrators seem to exploit a large range of skills on the job. Most notably, facility with Windows Support, System Administration, and Windows 2003 Server are correlated to pay that is significantly above average, leading to increases of 38 percent, 13 percent, and 8 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Help Desk / Desktop Support, Windows Operating System General Use, and Microsoft Office. For most people, competency in Help Desk / Desktop Support indicates knowledge of Network Management / Administration.

Pay by Experience Level for Help Desk Administrator

Pay by Experience for a Help Desk Administrator has a positive trend. An entry-level Help Desk Administrator with less than 5 years of experience can expect to earn an average total compensation of $39,000 based on 176 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Administrator with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $45,000 based on 67 salaries. An experienced Help Desk Administrator which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $49,000 based on 34 salaries. A Help Desk Administrator with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $55,000 based on 7 salaries.

Pay Difference by Location

National Average: $40,710

Larger city markers indicate a job is popular in that location.

With a pay rate for Help Desk Administrators that is 15 percent greater than the national average, Seattle offers a comfortable salary for those in this profession. Help Desk Administrators will also find cushy salaries in Redmond (+9 percent), Portland (+9 percent), Philadelphia (+9 percent), and New York (+8 percent). Pittsburgh is home to the smallest salaries in the field, lagging the national average by 16 percent. Two other places where employers offer below-median salaries are Houston (11 percent less) and Dallas (3 percent less).

Related Job Salaries

Key Stats for Help Desk Administrator

Gender

Female
16 %
Male
84 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 53 votes.
Less than 1 year
4%
1-4 years
56%
5-9 years
23%
10-19 years
14%
20 years or more
4%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Administrator Salaries

Late-Career
▲35%

▲22%

▲11%

National Average
$41,000

▼4%

Skills That Affect Help Desk Administrator Salaries

Windows Support
▲38%

System Administration
▲13%

Windows 2003 Server
▲8%





Network Support
▲1%

National Average
$41,000


Microsoft Office
▼5%

Windows Operating System General Use
▼6%

Help Desk / Desktop Support (Tier 1)
▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 53 votes.

Gender

Female
16 %
Male
84 %

Years of Experience

Less than 1 year
4%
1-4 years
56%
5-9 years
23%
10-19 years
14%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 69%
vision benefits
Vision: 64%
no benefits
None: 18%
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