The average salary for a Help Desk Administrator is $41,596 per year. Most people with this job move on to other positions after 20 years in this field. Skills that are associated with high pay for this job are Windows Support and System Administration. Experience has a moderate effect on income for this job.
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$30,210 - $56,747
$30K
$42K
$57K
MEDIAN: $41,596
10%
50%
90%

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$14.41 - $24.63
$14
$18
$25
MEDIAN: $17.61
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$30,210 - $56,747  
   
Bonus
$99.67 - $3,879  
Profit Sharing
$1,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,262 - $55,392  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 137
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$14.41 - $24.63  
   
Overtime
$21.87 - $34.70  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$99.67 - $3,879  
   
Profit Sharing
$1,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,262 - $55,392  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 124

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Job Description for Help Desk Administrator

Help desk administrators are in charge of handling system support activities for their company or organization. They are responsible for providing excellent client experiences and working to resolve support issues in a prompt and professional manner. One of their main tasks includes providing password and login resets for end users. In addition, they perform advanced system and network repairs, as well as provide computer information responses over email, phone, and in person as needed. Help desk administrators also complete equipment set-up, handle account renewal or termination, revise support procedures, and suggest changes as needed.

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Help Desk Administrator Tasks

  • Read or listen to client problems and collect necessary information to identify and solve technical issues.
  • Remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems.
  • Monitor and follow policies on backups, network, and storage capacity, and change management.
  • Use ticket tracking to document problems and their solutions, and analyze that data to improve performance and training.

Common Career Paths for Help Desk Administrator


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Popular Skills for Help Desk Administrator

Pay by Experience Level for Help Desk Administrator

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

Key Stats for Help Desk Administrator

Gender

Female
12 %
Male
88 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 49 votes.
055
Less than 1 year
5%
1-4 years
56%
5-9 years
24%
10-19 years
11%
20 years or more
3%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Administrator Salaries

Late-Career
up arrow 35%



National Average
$41,000


Skills That Affect Help Desk Administrator Salaries

Windows Support
up arrow 38%

System Administration
up arrow 15%

Windows 2003 Server
up arrow 8%





Network Support
0%

National Average
$41,000


Microsoft Office
up arrow 5%

Windows Operating System General Use
up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 49 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
5%
1-4 years
56%
5-9 years
24%
10-19 years
11%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 72%
vision benefits
Vision: 63%
dental benefits
None: 15%
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