Help Desk Administrator Salary

Help Desk Administrators in the United States take home approximately $42K per year on average. Career length and the particular city each impact pay for this group, with the former having the largest influence. A fair number enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the larger part. The vast majority of Help Desk Administrators (88 percent) survey respondents are men. The majority of Help Desk Administrators claim high levels of job satisfaction. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
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$30,210 - $56,747
$30K
$42K
$57K
MEDIAN: $41,596
10%
50%
90%

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$14.41 - $24.63
$14
$18
$25
MEDIAN: $17.61
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$30,210 - $56,747  
   
Bonus
$99.67 - $3,879  
Profit Sharing
$1,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,262 - $55,392  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 137
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$14.41 - $24.63  
   
Overtime
$21.87 - $34.70  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$99.67 - $3,879  
   
Profit Sharing
$1,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,262 - $55,392  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 124

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United States (change)

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Job Description for Help Desk Administrator

Help desk administrators are in charge of handling system support activities for their company or organization. They are responsible for providing excellent client experiences and working to resolve support issues in a prompt and professional manner. One of their main tasks includes providing password and login resets for end users. In addition, they perform advanced system and network repairs, as well as provide computer information responses over email, phone, and in person as needed. Help desk administrators also complete equipment set-up, handle account renewal or termination, revise support procedures, and suggest changes as needed.

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Help Desk Administrator Tasks

  • Read or listen to client problems and collect necessary information to identify and solve technical issues.
  • Remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems.
  • Monitor and follow policies on backups, network, and storage capacity, and change management.
  • Use ticket tracking to document problems and their solutions, and analyze that data to improve performance and training.

Common Career Paths for Help Desk Administrator


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Advancing into a Systems Administrator role seems to be a popular career move for Help Desk Administrators, and folks who currently work in the latter position report a notably larger median income of $56K per year.

Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Administrator


Help Desk Administrators seem to require a rather large skill set. Most notably, facility with Windows Support, System Administration, and Windows 2003 Server are correlated to pay that is significantly above average, leading to increases of 38 percent, 15 percent, and 8 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Windows Operating System General Use, Microsoft Office, and Customer Service. Most people who know Help Desk / Desktop Support also know Network Management / Administration.

Pay by Experience Level for Help Desk Administrator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Salaries of relatively inexperienced workers fall in the neighborhood of $39K, but folks who have racked up five to 10 years see a notably higher median of $45K. After working for 10 to 20 years, Help Desk Administrators make a median salary of $49K. As Help Desk Administrators reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $55K.

Related Job Salaries

Key Stats for Help Desk Administrator

Gender

Female
12 %
Male
88 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 49 votes.
Less than 1 year
5%
1-4 years
56%
5-9 years
24%
10-19 years
11%
20 years or more
3%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Administrator Salaries

Late-Career
▲35%

▲22%

▲10%

National Average
$41,000

▼4%

Skills That Affect Help Desk Administrator Salaries

Windows Support
▲38%

System Administration
▲15%

Windows 2003 Server
▲8%





Network Support
▼0%

National Average
$41,000


Microsoft Office
▼5%

Windows Operating System General Use
▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 49 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
5%
1-4 years
56%
5-9 years
24%
10-19 years
11%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 72%
vision benefits
Vision: 63%
dental benefits
None: 15%
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