Help Desk Administrator Salary (United States)

Earnings for Help Desk Administrators in the United States typically come in at around $41,504 per year. The top of the range reaches $60,219 per year, and the bottom approaches $29,565. Career duration and the particular city each impact pay for this group, with the former having the largest influence. The greater part report receiving medical coverage from their employers and most collect dental insurance. Male Help Desk Administrators are far more common in the field than their female counterparts, who typically comprise less than one-third of the field. For the most part, Help Desk Administrators enjoy their work and report high levels of job satisfaction. The numbers for this synopsis were furnished by individuals who completed PayScale's salary questionnaire.
Help Desk Administrator Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$32,557 - $63,043
(Median)
33K
44K
54K
63K
MEDIAN: $43,701
10%
50%
75%
90%
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Help Desk Administrator Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.25 - $24.89
(Median)
12
15
18
21
25
MEDIAN: $18.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$32,557 - $63,043  
   
Bonus
$0.00 - $3,961  
Profit Sharing
$2,358 - $3,815  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,565 - $60,219  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 229
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$12.25 - $24.89  
   
Overtime
$17.76 - $37.32  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,961  
   
Profit Sharing
$2,358 - $3,815  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,565 - $60,219  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 173
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Job Description for Help Desk Administrator

Help desk administrators are in charge of handling system support activities for their company or organization. They are responsible for providing excellent client experiences and working to resolve support issues in a prompt and professional manner. One of their main tasks includes providing password and login resets for end users. In addition, they perform advanced system and network repairs, as well as provide computer information responses over email, phone, and in person as needed. Help desk administrators also complete equipment set-up, handle account renewal or termination, revise support procedures, and suggest changes as needed.
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Help Desk Administrator Tasks
  • Monitor and follow policies on backups, network, and storage capacity, and change management.
  • Use ticket tracking to document problems and their solutions, and analyze that data to improve performance and training.
  • Read or listen to client problems and collect necessary information to identify and solve technical issues.
  • Remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems.

Common Career Paths for Help Desk Administrator

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More often than not, Help Desk Administrators can expect a sizeable increase in earnings as they climb the career ladder. For example, top-notch roles like Systems Administrator can offer an extra $12,741 annually than lower-level jobs in the same field.

Help Desk Administrator Job Listings

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Popular Skills for Help Desk Administrator

Survey results suggest that Help Desk Administrators use a fairly large toolkit of professional skills. Most notably, facility with Windows Support, Network Management / Administration, and Help Desk / Desktop Support (Tier 2) are correlated to pay that is significantly above average, leading to increases of 35 percent, 7 percent, and 6 percent, respectively. Skills that seem to negatively impact pay include Microsoft Office. Those educated in Help Desk / Desktop Support (Tier 2) tend to be well-versed in Network Management / Administration.

Pay by Experience Level for Help Desk Administrator

Median of all compensation (including tips, bonus, and overtime) by years of experience.
For many Help Desk Administrators, experience and pay seem to be weakly connected; experience does not necessarily lead to more money. After five to 10 years, starting salaries jump from $39,760 to $44K. Those with one to two decades of experience under their belt tend to see salaries around $48K. A 20-year tenure heralds decreased salary growth, and Help Desk Administrators who have made it this far report earning around $53K per year. Experienced employees who have 10-20 years of experience make up about one-fifth of the workforce; inexperienced individuals who have been working for less than one year comprise 2 percent, and senior people with more than 20 years under their belt fill out the remaining less than five percent. Workers in this area tend to have one to nine years of experience.

Pay Difference By Location

New York
up arrow 13%
Redmond
up arrow 7%
Portland
up arrow 7%
Houston
up arrow 4%
National Average
$42,000
Larger circles over a city indicate a job is popular in that location.
With a pay rate for Help Desk Administrators that is 13 percent greater than the national average, New York offers a comfortable salary for those in this profession. Help Desk Administrators will also find cushy salaries in Redmond (+7 percent) and Portland (+7 percent).

Related Job Salaries

Experience Affects Help Desk Administrator Salaries

Late-Career
up arrow 26%
National Average
$42,000

Skills That Affect Help Desk Administrator Salaries

Windows Support
up arrow 35%
Windows 2003 Server
up arrow 6%
Microsoft Active Directory
up arrow 4%
Customer Service
up arrow 1%
Network Support
0%
National Average
$42,000
Windows NT / 2000 / XP Networking
up arrow 1%
Microsoft Office
up arrow 13%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 89 votes.

Gender

Female
22%
female alumni
 
Male
78%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
42%
5-9 years
34%
10-19 years
20%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 73%
vision benefits Vision: 56% employee benefits None: 13%
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