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Help Desk Administrator Salary

Earnings for Help Desk Administrators in the United States come in at around $44K annually on average. Career length is the biggest factor affecting pay for this group, followed by geography. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Generally, women make up less than a third of all Help Desk Administrators who answered the questionnnaire. The majority of Help Desk Administrators claim high levels of job satisfaction. This report is based on answers to PayScale's salary questionnaire.
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$33,270 - $62,908
(Median)
$33K
$44K
$63K
MEDIAN: $44,252
10%
50%
90%

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$12.60 - $24.57
(Median)
$13
$18
$25
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$33,270 - $62,908  
   
Bonus
$0.00 - $3,955  
Profit Sharing
$2,358 - $3,815  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,881 - $60,454  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 237
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$12.60 - $24.57  
   
Overtime
$18.08 - $37.26  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,955  
   
Profit Sharing
$2,358 - $3,815  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,881 - $60,454  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 184
United States (change)

Job Description for Help Desk Administrator

Help desk administrators are in charge of handling system support activities for their company or organization. They are responsible for providing excellent client experiences and working to resolve support issues in a prompt and professional manner. One of their main tasks includes providing password and login resets for end users. In addition, they perform advanced system and network repairs, as well as provide computer information responses over email, phone, and in person as needed. Help desk administrators also complete equipment set-up, handle account renewal or termination, revise support procedures, and suggest changes as needed.

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Help Desk Administrator Tasks

  • Monitor and follow policies on backups, network, and storage capacity, and change management.
  • Use ticket tracking to document problems and their solutions, and analyze that data to improve performance and training.
  • Read or listen to client problems and collect necessary information to identify and solve technical issues.
  • Remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems.

Common Career Paths for Help Desk Administrator


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Help Desk Administrators usually experience a big boost in pay as they move up the career ladder to upper-level roles like Systems Administrator. The average pay for a Systems Administrator is $54K annually.

Help Desk Administrator Job Listings

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Popular Skills for Help Desk Administrator


Survey results imply that Help Desk Administrators put a diverse skill set to use. Most notably, facility with Windows Support, Network Management / Administration, and Windows 2003 Server are correlated to pay that is significantly above average, leading to increases of 35 percent, 6 percent, and 5 percent, respectively. Skills that pay less than market rate include Microsoft Office and Customer Service. Those proficient in Help Desk / Desktop Support are, more often than not, also skilled in Network Management / Administration.

Pay by Experience Level for Help Desk Administrator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Help Desk Administrators, more experience in the field does not usually mean bigger paychecks. Workers in their first five years can expect to earn $40K, but people who have been around for five to 10 years earn a noticeably bigger sum of $44K. On average, Help Desk Administrators make $49K following one to two decades on the job. More than 20 years of experience mean a somewhat bigger median paycheck of $51K, but it's not much more than what less experienced people make.

Related Job Salaries

Experience Affects Help Desk Administrator Salaries

Late-Career
up arrow 22%



National Average
$42,000


Skills That Affect Help Desk Administrator Salaries

Windows Support
up arrow 35%



Windows 2003 Server
up arrow 5%

Microsoft Active Directory
up arrow 2%

Network Support
0%

National Average
$42,000

Windows NT / 2000 / XP Networking
up arrow 1%

Customer Service
up arrow 5%

Microsoft Office
up arrow 10%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 92 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
2%
1-4 years
41%
5-9 years
33%
10-19 years
22%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 74%
vision benefits Vision: 57% employee benefits None: 14%