Help Desk Administrator Salary (United States)

The average salary for a Help Desk Administrator is $43,644 per year. Most people with this job move on to other positions after 20 years in this field. Skills that are associated with high pay for this job are Windows Support and Systems Troubleshooting. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.
Help Desk Administrator Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$32,545 - $62,942
(Median)
33K
44K
53K
63K
MEDIAN: $43,643
10%
50%
75%
90%
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Help Desk Administrator Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.24 - $24.49
(Median)
12
15
18
21
24
MEDIAN: $18.00
10%
25%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$32,545 - $62,942  
   
Bonus
$0.00 - $3,951  
Profit Sharing
$2,358 - $3,815  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,546 - $59,887  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 403
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$12.24 - $24.49  
   
Overtime
$17.56 - $35.93  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $3,951  
   
Profit Sharing
$2,358 - $3,815  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,546 - $59,887  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 403
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Job Description for Help Desk Administrator
Help desk administrators are in charge of handling system support activities for their company or organization. They are responsible for providing excellent client experiences and working to resolve support issues in a prompt and professional manner. One of their main tasks includes providing password and login resets for end users. In addition, they perform advanced system and network repairs, as well as provide computer information responses over email, phone, and in person as needed. Help desk administrators also complete equipment set-up, handle account renewal or termination, revise support procedures, and suggest changes as needed.
Read More...
Help Desk Administrator Tasks
  • Monitor and follow policies on backups, network, and storage capacity, and change management.
  • Use ticket tracking to document problems and their solutions, and analyze that data to improve performance and training.
  • Read or listen to client problems and collect necessary information to identify and solve technical issues.
  • Remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems.
Common Career Paths for Help Desk Administrator

Help Desk Administrator Job Listings

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Popular Skills for Help Desk Administrator
Pay Difference By Location
New York
up arrow 11%
Oklahoma City
up arrow 8%
Portland
up arrow 7%
National Average
$42,000
Houston
up arrow 1%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Help Desk Administrator Salaries

National Average
$42,000

Skills That Affect Help Desk Administrator Salaries

Windows Support
up arrow 35%
Systems Troubleshooting
up arrow 23%
Windows 2003 Server
up arrow 6%
Microsoft Active Directory
up arrow 4%
Network Management / Administration
up arrow 4%
Network Support
0%
National Average
$42,000
Windows NT / 2000 / XP Networking
up arrow 1%
Systems Help Desk Management
up arrow 13%
Microsoft Office
up arrow 14%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 90 votes.
Gender
Female
22%
female alumni
 
Male
78%
male alumni
Years of Experience
Less than 1 year
2%
1-4 years
41%
5-9 years
35%
10-19 years
20%
20 years or more
2%
Common Health Benefits
medical benefits Medical: 82% dental benefits Dental: 74%
vision benefits Vision: 56% employee benefits None: 13%
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