Help Desk Administrator Salary

Help Desk Administrators in the United States take home approximately $43K annually on average. Experience level is the biggest factor affecting pay for this group, followed by geography. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Most workers in this position report high levels of job satisfaction. The vast majority of Help Desk Administrators (81 percent) survey respondents are men. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
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$31,483 - $61,078
(Median)
$31K
$43K
$61K
MEDIAN: $43,326
10%
50%
90%

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$13.54 - $25.53
(Median)
$14
$18
$26
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$31,483 - $61,078  
   
Bonus
$0.00 - $4,001  
Profit Sharing
$1,679  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,376 - $59,628  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 269
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$13.54 - $25.53  
   
Overtime
$19.70 - $36.75  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $4,001  
   
Profit Sharing
$1,679  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,376 - $59,628  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 223
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Job Description for Help Desk Administrator

Help desk administrators are in charge of handling system support activities for their company or organization. They are responsible for providing excellent client experiences and working to resolve support issues in a prompt and professional manner. One of their main tasks includes providing password and login resets for end users. In addition, they perform advanced system and network repairs, as well as provide computer information responses over email, phone, and in person as needed. Help desk administrators also complete equipment set-up, handle account renewal or termination, revise support procedures, and suggest changes as needed.

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Help Desk Administrator Tasks

  • Monitor and follow policies on backups, network, and storage capacity, and change management.
  • Use ticket tracking to document problems and their solutions, and analyze that data to improve performance and training.
  • Read or listen to client problems and collect necessary information to identify and solve technical issues.
  • Remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems.

Common Career Paths for Help Desk Administrator


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Help Desk Administrators might see a strong upturn in salary after transitioning into upper-level roles such as Systems Administrator, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $55K per year.

Help Desk Administrator Job Listings

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Popular Skills for Help Desk Administrator


Survey respondents exploit a significant toolbox of skills in their work. Lucky workers who know Windows Support can expect a significant pay bump, scoring salaries 34 percent above average. Network Management / Administration and System Administration are also correlated to pay that is above average, with increases between 6 percent and 34 percent. At the other end of the pay range are skills like Windows Operating System General Use, Microsoft Office, and Customer Service. It is often found that people who know Help Desk / Desktop Support are also skilled in Network Management / Administration.

Pay by Experience Level for Help Desk Administrator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Although individuals who have less than five years' experience earn $40K on average, people with five to 10 years benefit from a notably larger average of $45K. People with 10 to 20 years of experience make an average of about $49K in this role. Help Desk Administrators who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $53K on average.

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Experience Affects Help Desk Administrator Salaries

Late-Career
up arrow 26%



National Average
$42,000


Skills That Affect Help Desk Administrator Salaries

Windows Support
up arrow 34%


System Administration
up arrow 6%

Windows 2003 Server
up arrow 5%

Help Desk / Desktop Support (Tier 2)
up arrow 4%

Microsoft Active Directory
up arrow 2%

Windows NT / 2000 / XP Networking
up arrow 1%

National Average
$42,000

Network Support
up arrow 1%

Customer Service
up arrow 3%

Microsoft Office
up arrow 7%

Windows Operating System General Use
up arrow 8%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 106 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
3%
1-4 years
45%
5-9 years
30%
10-19 years
20%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 72%
medical benefits
Vision: 59%
dental benefits
None: 14%
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