Help Desk Administrator Salary

A Help Desk Administrator earns an average salary of $42,344 per year. Skills that are associated with high pay for this job are Windows Support and System Administration. Most people with this job move on to other positions after 20 years in this field.
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$29,973 - $56,410
$30K
$42K
$56K
MEDIAN: $42,344
10%
50%
90%

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$14.11 - $24.75
$14
$18
$25
MEDIAN: $17.54
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$29,973 - $56,410  
   
Bonus
$98.63 - $3,906  
Profit Sharing
$1,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,991 - $55,401  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 126
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$14.11 - $24.75  
   
Overtime
$21.55 - $34.39  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$98.63 - $3,906  
   
Profit Sharing
$1,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,991 - $55,401  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 126

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United States (change)

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Job Description for Help Desk Administrator

Help desk administrators are in charge of handling system support activities for their company or organization. They are responsible for providing excellent client experiences and working to resolve support issues in a prompt and professional manner. One of their main tasks includes providing password and login resets for end users. In addition, they perform advanced system and network repairs, as well as provide computer information responses over email, phone, and in person as needed. Help desk administrators also complete equipment set-up, handle account renewal or termination, revise support procedures, and suggest changes as needed.

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Help Desk Administrator Tasks

  • Read or listen to client problems and collect necessary information to identify and solve technical issues.
  • Remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems.
  • Monitor and follow policies on backups, network, and storage capacity, and change management.
  • Use ticket tracking to document problems and their solutions, and analyze that data to improve performance and training.

Common Career Paths for Help Desk Administrator


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Help Desk Administrator Job Listings

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Popular Skills for Help Desk Administrator

Pay by Experience Level for Help Desk Administrator

Pay by Experience for a Help Desk Administrator has a positive trend. An entry-level Help Desk Administrator with less than 5 years of experience can expect to earn an average total compensation of $39,000 based on 176 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Administrator with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $45,000 based on 67 salaries. An experienced Help Desk Administrator which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $49,000 based on 34 salaries. A Help Desk Administrator with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $55,000 based on 7 salaries.

Pay Difference by Location

National Average: $40,929

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Help Desk Administrator

Gender

Female
12 %
Male
88 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 44 votes.
Less than 1 year
6%
1-4 years
57%
5-9 years
23%
10-19 years
12%
20 years or more
3%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Administrator Salaries

Late-Career
▲34%

▲21%

▲11%

National Average
$41,000

▼5%

Skills That Affect Help Desk Administrator Salaries

Windows Support
▲37%

System Administration
▲12%

Windows 2003 Server
▲7%





Network Support
▼0%

National Average
$41,000


Microsoft Office
▼5%

Windows Operating System General Use
▼6%

Help Desk / Desktop Support (Tier 1)
▼11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 44 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
6%
1-4 years
57%
5-9 years
23%
10-19 years
12%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 70%
vision benefits
Vision: 63%
no benefits
None: 16%