Help Desk Administrator Salary

Median pay for Help Desk Administrators in the United States is around $43K annually. Career duration is the biggest factor affecting pay for this group, followed by geography. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to a majority. The majority of workers are highly satisfied with their job. The figures in this rundown are based on the results of PayScale's salary questionnaire.
Read More
$32,015 - $61,632

Add this chart to your site: 640px    300px

$13.28 - $25.21

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$32,015 - $61,632  
   
Bonus
$0.00 - $3,906  
Profit Sharing
$1,621 - $3,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,406 - $59,884  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 250
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$13.28 - $25.21  
   
Overtime
$19.01 - $36.90  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,906  
   
Profit Sharing
$1,621 - $3,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,406 - $59,884  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 188
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Help Desk Administrator

Help desk administrators are in charge of handling system support activities for their company or organization. They are responsible for providing excellent client experiences and working to resolve support issues in a prompt and professional manner. One of their main tasks includes providing password and login resets for end users. In addition, they perform advanced system and network repairs, as well as provide computer information responses over email, phone, and in person as needed. Help desk administrators also complete equipment set-up, handle account renewal or termination, revise support procedures, and suggest changes as needed.

Read More...

Help Desk Administrator Tasks

  • Monitor and follow policies on backups, network, and storage capacity, and change management.
  • Use ticket tracking to document problems and their solutions, and analyze that data to improve performance and training.
  • Read or listen to client problems and collect necessary information to identify and solve technical issues.
  • Remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems.

Common Career Paths for Help Desk Administrator


Add this chart to your site:   640px 640px    300px 300px


Help Desk Administrators often transition into Systems Administrator positions, for which compensation tends to be much higher. On average, Systems Administrators earn $55K per year.

Help Desk Administrator Job Listings

Search for more jobs:

Popular Skills for Help Desk Administrator


Help Desk Administrators generally report applying a varied skill set to their work. Most notably, facility with Windows Support, Network Management / Administration, and Windows 2003 Server are correlated to pay that is significantly above average, leading to increases of 34 percent, 6 percent, and 5 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Microsoft Office. Most people experienced in Help Desk / Desktop Support also know Network Management / Administration.

Pay by Experience Level for Help Desk Administrator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Help Desk Administrators with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. The average inexperienced worker's salary is approximately $40K, and people with five to 10 years of experience bring in more at around $44K on average. Help Desk Administrators see a median salary of $49K after reaching one to two decades on the job. More than 20 years of experience mean a somewhat bigger median paycheck of $53K, but it's not much more than what less experienced people make.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Help Desk Administrator Salaries

Late-Career
up arrow 27%



National Average
$42,000


Skills That Affect Help Desk Administrator Salaries

Windows Support
up arrow 34%


Windows 2003 Server
up arrow 5%

Help Desk / Desktop Support (Tier 2)
up arrow 4%

Microsoft Active Directory
up arrow 2%

Network Support
up arrow 1%

Windows NT / 2000 / XP Networking
up arrow 1%

Customer Service
0%

National Average
$42,000

Microsoft Office
up arrow 9%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 97 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
2%
1-4 years
43%
5-9 years
32%
10-19 years
21%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 74%
vision benefits Vision: 57% employee benefits None: 13%
ADVERTISEMENT