Help Desk Administrator Salary

Median pay for Help Desk Administrators in the United States is around $43K annually. Experience level is the biggest factor affecting pay for this group, followed by geography. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Work is enjoyable for Help Desk Administrators, who typically claim high levels of job satisfaction. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
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$31,812 - $61,632
(Median)
$32K
$43K
$62K
MEDIAN: $42,882
10%
50%
90%

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$13.25 - $25.21
(Median)
$13
$19
$25
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$31,812 - $61,632  
   
Bonus
$0.00 - $3,914  
Profit Sharing
$1,500 - $4,875  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,249 - $59,756  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 250
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$13.25 - $25.21  
   
Overtime
$19.01 - $36.90  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,914  
   
Profit Sharing
$1,500 - $4,875  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,249 - $59,756  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 188
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Job Description for Help Desk Administrator

Help desk administrators are in charge of handling system support activities for their company or organization. They are responsible for providing excellent client experiences and working to resolve support issues in a prompt and professional manner. One of their main tasks includes providing password and login resets for end users. In addition, they perform advanced system and network repairs, as well as provide computer information responses over email, phone, and in person as needed. Help desk administrators also complete equipment set-up, handle account renewal or termination, revise support procedures, and suggest changes as needed.

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Help Desk Administrator Tasks

  • Monitor and follow policies on backups, network, and storage capacity, and change management.
  • Use ticket tracking to document problems and their solutions, and analyze that data to improve performance and training.
  • Read or listen to client problems and collect necessary information to identify and solve technical issues.
  • Remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems.

Common Career Paths for Help Desk Administrator


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Many Help Desk Administrators move into a Systems Administrator role, and folks who currently hold that position report a much higher median income of $55K per year.

Help Desk Administrator Job Listings

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Popular Skills for Help Desk Administrator


Survey results suggest that Help Desk Administrators use a fairly large toolkit of professional skills. Lucky workers who know Windows Support can expect a significant pay bump, scoring salaries 35 percent above average. Network Management / Administration and Windows 2003 Server are also correlated to pay that is above average, with increases between 6 percent and 35 percent. Skills that seem to negatively impact pay include Microsoft Office and Customer Service. Those proficient in Help Desk / Desktop Support are, more often than not, also skilled in Network Management / Administration.

Pay by Experience Level for Help Desk Administrator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Help Desk Administrators, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. The median compensation for relatively untried workers is $40K; in the five-to-10 year group, it's higher at around $44K. The average pay reported by folks with 10 to 20 years of experience is around $49K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $53K.

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Experience Affects Help Desk Administrator Salaries

Late-Career
up arrow 27%



National Average
$42,000


Skills That Affect Help Desk Administrator Salaries

Windows Support
up arrow 35%


Windows 2003 Server
up arrow 6%

Help Desk / Desktop Support (Tier 2)
up arrow 4%

Microsoft Active Directory
up arrow 2%

Network Support
up arrow 1%

Windows NT / 2000 / XP Networking
up arrow 1%

National Average
$42,000

Customer Service
up arrow 7%

Microsoft Office
up arrow 8%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 98 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
2%
1-4 years
43%
5-9 years
32%
10-19 years
20%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 73%
vision benefits Vision: 57% employee benefits None: 13%
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