Help desk administrators are in charge of handling system support activities for their company or organization. They are responsible for providing excellent client experiences and working to resolve support issues in a prompt and professional manner. One of their main tasks includes providing password and login resets for end users. In addition, they perform advanced system and network repairs, as well as provide computer information responses over email, phone, and in person as needed. Help desk administrators also complete equipment set-up, handle account renewal or termination, revise support procedures, and suggest changes as needed.
Help Desk Administrator Tasks
Monitor and follow policies on backups, network, and storage capacity, and change management.
Use ticket tracking to document problems and their solutions, and analyze that data to improve performance and training.
Read or listen to client problems and collect necessary information to identify and solve technical issues.
Remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems.