Help Desk Associate Salary

The average wage for a Help Desk Associate is $15.81 per hour. Most people move on to other jobs if they have more than 10 years' experience in this career. The skills that increase pay for this job the most are Microsoft Active Directory, Troubleshooting, and Customer Service. Pay for this job rises steadily for more experienced workers, but goes down noticeably for the few employees with more than 20 years' experience.

$31,986 - $54,882
$32K
$41K
$55K
MEDIAN: $40,683
10%
50%
90%

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$9.69 - $22.28
$9
$16
$22
MEDIAN: $15.81
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$31,986 - $54,882  
   
Bonus
$0.00 - $7,272  
Profit Sharing
$1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,291 - $53,141  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 33
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$1K$2K$3K
Hourly Rate
$9.69 - $22.28  
   
Overtime
$16.22 - $2,959  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$2M$4M$6M
Bonus
$0.00 - $7,272  
   
Profit Sharing
$1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,291 - $53,141  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 49

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Job Description for Help Desk Associate

Help desk associates provide customer support, help problem solve, and keep the company's network and computer systems running. Help desk associates typically work indoors in a casual business environment. They make work in call centers, universities, government offices, or manufacturing centers. Regardless of the location, help desk associates that support internal clients primarily work in front of a computer, answering, logging, and troubleshooting calls at their desk. Help desk associates that assist external clients will respond and fix problems on site. This may include using tools to take desktops or printers apart to analyze problems. This work is often mentally intense with occasional physical labor required.

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Help Desk Associate Tasks

  • Answer phones, talk to callers and diagnose technical problems.
  • Assist with audits, backups and enforcing IT policy.
  • Install software, configure accounts and train new users.
  • Provide training materials and guidance about training courses.
  • Track all problems, customer contact and solutions in online database.

Help Desk Associate Job Listings

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Pay by Experience Level for Help Desk Associate

Pay by Experience for a Help Desk Associate has a positive trend. An entry-level Help Desk Associate with less than 5 years of experience can expect to earn an average total compensation of $34,000 based on 65 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Associate with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $42,000 based on 20 salaries. An experienced Help Desk Associate which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $50,000 based on 9 salaries. A Help Desk Associate with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $46,000 based on 7 salaries.

Related Job Salaries

Key Stats for Help Desk Associate

Gender

Female
30 %
Male
70 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
Less than 1 year
10%
1-4 years
60%
5-9 years
20%
10-19 years
9%
20 years or more
2%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Associate Salaries

Experienced
▲37%

Late-Career
▲27%

Mid-Career
▲16%

National Average
$36,000

▼5%

Skills That Affect Help Desk Associate Salaries

Microsoft Active Directory
▲16%

Troubleshooting
▲13%


Information Technology (IT) Support
▲5%

Help Desk / Desktop Support (Tier 1)
▲4%

National Average
$36,000

Microsoft Office
▼5%

Computer Hardware Technician
▼7%

Windows Support
▼9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
30 %
Male
70 %

Years of Experience

Less than 1 year
10%
1-4 years
60%
5-9 years
20%
10-19 years
9%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 78%
vision benefits
Vision: 63%
no benefits
None: 16%