Help Desk Associate Salary (United States)

A Help Desk Associate earns an average wage of $14.84 per hour. People in this job generally don't have more than 10 years' experience. This job's pay does not change very much with experience.
Help Desk Associate Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,929 - $49,848
(Median)
31K
39K
46K
MEDIAN: $38,863
10%
50%
75%
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Help Desk Associate Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.93 - $21.35
(Median)
9
12
15
18
21
MEDIAN: $14.00
10%
25%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$30,929 - $49,848  
   
Bonus
$0.00 - $3,452  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,062 - $49,077  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 144
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$9.93 - $21.35  
   
Overtime
$16.88 - $34.85  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $3,452  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,062 - $49,077  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 144
Is Help Desk Associate your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:
Job Description for Help Desk Associate
  • Provide training materials and guidance about training courses.
  • Track all problems, customer contact and solutions in online database.
  • Resolve problems through troubleshooting, user training, escalation or updates.
  • Answer phones, talk to callers and diagnose technical problems.
  • Assist with audits, backups and enforcing IT policy.

Help Desk Associate Job Listings

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Related Job Salaries

Experience Affects Help Desk Associate Salaries

Mid-Career
up arrow 4%
Experienced
up arrow 4%
National Average
$35,000
Entry-Level
up arrow 1%

Skills That Affect Help Desk Associate Salaries

Microsoft Office
up arrow 8%
Computer Hardware Technician
up arrow 3%
National Average
$35,000
Windows Support
up arrow 6%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 27 votes.
Gender
Female
28%
female alumni
 
Male
72%
male alumni
Years of Experience
Less than 1 year
15%
1-4 years
55%
5-9 years
20%
10-19 years
10%
20 years or more
1%
Common Health Benefits
medical benefits Medical: 79% dental benefits Dental: 72%
vision benefits Vision: 55% employee benefits None: 19%
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Years in Field/Career:
Location:
United States (change)
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