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Help Desk Associate Salary

A Help Desk Associate earns an average wage of $14.93 per hour. People in this job generally don't have more than 10 years' experience. This job's pay does not change very much with experience.
$31,626 - $49,974
(Median)
32K
39K
45K
50K
MEDIAN: $38,823
10%
50%
75%
90%

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$10.10 - $21.48
(Median)
10
12
15
18
21
MEDIAN: $14.00
10%
25%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$31,626 - $49,974  
   
Bonus
$0.00 - $3,250  
Profit Sharing
$350.00 - $1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,640 - $48,597  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 70
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$10.10 - $21.48  
   
Overtime
$15.00 - $33.02  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $3,250  
   
Profit Sharing
$350.00 - $1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,640 - $48,597  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 90
United States (change)

Job Description for Help Desk Associate

  • Provide training materials and guidance about training courses.
  • Track all problems, customer contact and solutions in online database.
  • Resolve problems through troubleshooting, user training, escalation or updates.
  • Answer phones, talk to callers and diagnose technical problems.
  • Assist with audits, backups and enforcing IT policy.

Help Desk Associate Job Listings

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Related Job Salaries

Experience Affects Help Desk Associate Salaries

Mid-Career
up arrow 4%

Experienced
up arrow 3%

National Average
$35,000

Entry-Level
up arrow 1%

Skills That Affect Help Desk Associate Salaries

Customer Service
up arrow 9%

National Average
$35,000

Microsoft Office
up arrow 2%

Windows Support
up arrow 5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 25 votes.

Gender

Female
27 %
Male
73 %

Years of Experience

Less than 1 year
14%
1-4 years
55%
5-9 years
20%
10-19 years
9%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 73%
vision benefits Vision: 58% employee benefits None: 18%