Help Desk Associate Salary

The average wage for a Help Desk Associate is $15.11 per hour. Most people move on to other jobs if they have more than 10 years' experience in this career. The skills that increase pay for this job the most are Troubleshooting, Information Technology (IT) Support, Microsoft Active Directory, and Customer Service. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

$31,547 - $50,204

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$9.95 - $21.47

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$31,547 - $50,204  
   
Bonus
$0.00 - $3,871  
Profit Sharing
$491.32 - $1,508  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,067 - $48,356  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 88
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.95 - $21.47  
   
Overtime
$16.95 - $32.99  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,871  
   
Profit Sharing
$491.32 - $1,508  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,067 - $48,356  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 105
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Job Description for Help Desk Associate

Help desk associates provide customer support, help problem solve, and keep the company's network and computer systems running. Help desk associates typically work indoors in a casual business environment. They make work in call centers, universities, government offices, or manufacturing centers. Regardless of the location, help desk associates that support internal clients primarily work in front of a computer, answering, logging, and troubleshooting calls at their desk. Help desk associates that assist external clients will respond and fix problems on site. This may include using tools to take desktops or printers apart to analyze problems. This work is often mentally intense with occasional physical labor required.

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Help Desk Associate Tasks

  • Provide training materials and guidance about training courses.
  • Track all problems, customer contact and solutions in online database.
  • Resolve problems through troubleshooting, user training, escalation or updates.
  • Answer phones, talk to callers and diagnose technical problems.
  • Assist with audits, backups and enforcing IT policy.

Help Desk Associate Job Listings

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Pay by Experience Level for Help Desk Associate

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

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Experience Affects Help Desk Associate Salaries

Late-Career
up arrow 24%

Experienced
up arrow 15%

Mid-Career
up arrow 7%

National Average
$35,000

Entry-Level
up arrow 1%

Skills That Affect Help Desk Associate Salaries

Troubleshooting
up arrow 20%

Information Technology (IT) Support
up arrow 18%

Microsoft Active Directory
up arrow 18%

Customer Service
up arrow 13%

Microsoft Office
up arrow 8%

Help Desk / Desktop Support (Tier 1)
up arrow 7%

National Average
$35,000

Computer Hardware Technician
up arrow 4%

Windows Support
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 25 votes.

Gender

Female
30 %
Male
70 %

Years of Experience

Less than 1 year
12%
1-4 years
54%
5-9 years
22%
10-19 years
8%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 73%
vision benefits Vision: 58% employee benefits None: 19%
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