The average wage for a Help Desk Associate is $15.71 per hour. Most people move on to other jobs if they have more than 10 years' experience in this career. The skills that increase pay for this job the most are Microsoft Active Directory, Troubleshooting, and Customer Service. Pay for this job rises steadily for more experienced workers, but goes down noticeably for the few employees with more than 20 years' experience.

$30,891 - $55,062
(Median)
$31K
$40K
$55K
MEDIAN: $40,413
10%
50%
90%

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$10.21 - $22.65
(Median)
$10
$16
$23
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$30,891 - $55,062  
   
Bonus
$0.00 - $5,068  
Profit Sharing
$1,474  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,441 - $52,789  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 41
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$600$1.2K$1.8K
Hourly Rate
$10.21 - $22.65  
   
Overtime
$17.80 - $1,517  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$1.2M$2.4M$3.6M
Bonus
$0.00 - $5,068  
   
Profit Sharing
$1,474  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,441 - $52,789  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 62
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Job Description for Help Desk Associate

Help desk associates provide customer support, help problem solve, and keep the company's network and computer systems running. Help desk associates typically work indoors in a casual business environment. They make work in call centers, universities, government offices, or manufacturing centers. Regardless of the location, help desk associates that support internal clients primarily work in front of a computer, answering, logging, and troubleshooting calls at their desk. Help desk associates that assist external clients will respond and fix problems on site. This may include using tools to take desktops or printers apart to analyze problems. This work is often mentally intense with occasional physical labor required.

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Help Desk Associate Tasks

  • Provide training materials and guidance about training courses.
  • Track all problems, customer contact and solutions in online database.
  • Resolve problems through troubleshooting, user training, escalation or updates.
  • Answer phones, talk to callers and diagnose technical problems.
  • Assist with audits, backups and enforcing IT policy.

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Pay by Experience Level for Help Desk Associate

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

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Experience Affects Help Desk Associate Salaries

Experienced
up arrow 39%

Late-Career
up arrow 28%

Mid-Career
up arrow 16%

National Average
$36,000


Skills That Affect Help Desk Associate Salaries

Microsoft Active Directory
up arrow 17%

Troubleshooting
up arrow 14%

Customer Service
up arrow 12%

Information Technology (IT) Support
up arrow 8%

Help Desk / Desktop Support (Tier 1)
up arrow 4%

National Average
$36,000

Microsoft Office
up arrow 5%

Computer Hardware Technician
up arrow 7%

Windows Support
up arrow 9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
27 %
Male
73 %

Years of Experience

Less than 1 year
11%
1-4 years
55%
5-9 years
25%
10-19 years
6%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 81%
medical benefits
Vision: 67%
dental benefits
None: 14%
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