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Help Desk Associate Salary

A Help Desk Associate earns an average wage of $15.03 per hour. Skills that are associated with high pay for this job are Microsoft Active Directory, Information Technology (IT) Support, and Customer Service. Most people move on to other jobs if they have more than 10 years' experience in this career.

$31,332 - $49,804
(Median)
$31K
$39K
$50K
MEDIAN: $38,869
10%
50%
90%

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$10.14 - $21.78
(Median)
$10
$15
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$31,332 - $49,804  
   
Bonus
$0.00 - $2,750  
Profit Sharing
$500 - $1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,237 - $48,347  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 81
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$10.14 - $21.78  
   
Overtime
$16.95 - $34.51  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $2,750  
   
Profit Sharing
$500 - $1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,237 - $48,347  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 100

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Job Description for Help Desk Associate

Help desk associates provide customer support, help problem solve, and keep the company's network and computer systems running. Help desk associates typically work indoors in a casual business environment. They make work in call centers, universities, government offices, or manufacturing centers. Regardless of the location, help desk associates that support internal clients primarily work in front of a computer, answering, logging, and troubleshooting calls at their desk. Help desk associates that assist external clients will respond and fix problems on site. This may include using tools to take desktops or printers apart to analyze problems. This work is often mentally intense with occasional physical labor required.

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Help Desk Associate Tasks

  • Provide training materials and guidance about training courses.
  • Track all problems, customer contact and solutions in online database.
  • Resolve problems through troubleshooting, user training, escalation or updates.
  • Answer phones, talk to callers and diagnose technical problems.
  • Assist with audits, backups and enforcing IT policy.

Help Desk Associate Job Listings

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Pay by Experience Level for Help Desk Associate

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

United States (change)

Experience Affects Help Desk Associate Salaries

Late-Career
up arrow 18%

Mid-Career
up arrow 9%

Experienced
up arrow 2%

National Average
$35,000

Entry-Level
up arrow 1%

Skills That Affect Help Desk Associate Salaries

Microsoft Active Directory
up arrow 18%

Information Technology (IT) Support
up arrow 17%

Customer Service
up arrow 14%

Microsoft Office
up arrow 8%

National Average
$35,000

Computer Hardware Technician
up arrow 4%

Windows Support
up arrow 6%

Troubleshooting
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 25 votes.

Gender

Female
29 %
Male
71 %

Years of Experience

Less than 1 year
12%
1-4 years
55%
5-9 years
22%
10-19 years
8%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 74%
vision benefits Vision: 58% employee benefits None: 18%
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