Help Desk Engineer Salary
Job Description for Help Desk Engineer
Help desk engineers provide technical support and assistance to customers experiencing a wide range of computer problems. Many companies, especially larger ones, have help desk engineers on staff to troubleshoot technical issues and help employees and customers resolve them. Because help desk engineers interact directly with customers on a daily basis, it is important that they have excellent customer service and communication skills. Help desk engineers often help individuals who have little to no knowledge of computers or technology. Phone etiquette is especially important, as many issues are handled by phone.Read More...
Larger companies often have several types of help desk engineers to provide phone, VOIP and computer support to the entire organization. Help desk engineers may also manage an organization’s online security, including password generation and assignment. They enable and disable passwords, keep logs of each employee’s individual passwords, and help resolve any apparent security breaches. Many companies provide 24/7 customer support to employees and customers, requiring help desk engineers to work a variety of shifts, including weekends and holidays.
Help desk engineers may have at least a bachelor's degree in computer engineering, but often formal educational is not needed if the appropriate technical skills and knowledge are demonstrated. Help desk engineer jobs are usually entry-level positions. Many companies have their technical staff to start at the service desk to better gauge their level of expertise and customer service skills before moving them into more technical areas of the organization.
Help Desk Engineer Tasks
- Document issues and resolutions for trouble tickets.
- Set up computer hardware and software for users and events.
- Analyze and resolve computer related issues for individuals.
- Maintain current technical knowledge and trouble shooting tools.
Help Desk Engineer Job Listings
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Popular Skills for Help Desk Engineer
Help Desk Engineers report using a diverse set of skills on the job. Most notably, skills in Windows NT / 2000 / XP Networking, Microsoft Active Directory, Help Desk / Desktop Support, and Microsoft Exchange Server are correlated to pay that is above average, with boosts between 5 percent and 10 percent. Those listing Network Management / Administration as a skill should be prepared for drastically lower pay. Help Desk / Desktop Support and Windows Operating System General Use also typically command lower compensation. Most people skilled in Help Desk / Desktop Support are similarly competent in Windows NT / 2000 / XP Networking.
Pay by Experience Level for Help Desk Engineer
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Respondents with less than five years' experience take home $42K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $50K. Help Desk Engineers bring in $53K after working for 10 to 20 years. Respondents who boast more than two decades on the job don't boast commensurate pay, unfortunately; these veterans see average earnings of only $51K.