Browse Categories

Help Desk Engineer Salary

The average Help Desk Engineer in the United States can expect to rake in roughly $43K annually. Location is the biggest factor affecting pay for this group, followed by years of experience. Most Help Desk Engineers like their work and job satisfaction is high. The vast majority (87 percent) of Help Desk Engineers who answered the questionnaire are male. Medical benefits are awarded to most, and the larger part earn dental coverage. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
$31,951 - $62,917
(Median)
32K
43K
53K
63K
MEDIAN: $43,172
10%
50%
75%
90%

Add this chart to your site: 640px    300px

$13.13 - $27.11
(Median)
13
16
19
22
27
MEDIAN: $19.00
10%
25%
50%
75%
90%

Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$31,951 - $62,917  
   
Bonus
$0.00 - $4,979  
Profit Sharing
$200.00 - $1,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,643 - $62,813  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 163
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17$34$51
Hourly Rate
$13.13 - $27.11  
   
Overtime
$21.80 - $49.78  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $4,979  
   
Profit Sharing
$200.00 - $1,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,643 - $62,813  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 67
United States (change)

Job Description for Help Desk Engineer

Help desk engineers provide technical support and assistance to customers experiencing a wide range of computer problems. Many companies, especially larger ones, have help desk engineers on staff to troubleshoot technical issues and help employees and customers resolve them. Because help desk engineers interact directly with customers on a daily basis, it is important that they have excellent customer service and communication skills. Help desk engineers often help individuals who have little to no knowledge of computers or technology. Phone etiquette is especially important, as many issues are handled by phone.

Read More...

Help Desk Engineer Tasks

  • Document issues and resolutions for trouble tickets.
  • Set up computer hardware and software for users and events.
  • Analyze and resolve computer related issues for individuals.
  • Maintain current technical knowledge and trouble shooting tools.

Help Desk Engineer Job Listings

Search for more jobs:

Popular Skills for Help Desk Engineer


Help Desk Engineers report a focused set of job skills. Most notably, skills in Windows NT / 2000 / XP Networking, Help Desk / Desktop Support, Microsoft Exchange Server, and Microsoft Active Directory are correlated to pay that is above average, with boosts between 5 percent and 9 percent. Most people skilled in Help Desk / Desktop Support are similarly competent in Windows NT / 2000 / XP Networking.

Related Job Salaries

Experience Affects Help Desk Engineer Salaries



National Average
$43,000


Skills That Affect Help Desk Engineer Salaries



Microsoft Exchange Server
up arrow 5%

National Average
$43,000

Microsoft Active Directory
up arrow 1%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 48 votes.

Gender

Female
13 %
Male
87 %

Years of Experience

Less than 1 year
5%
1-4 years
43%
5-9 years
29%
10-19 years
21%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 66%
vision benefits Vision: 55% employee benefits None: 14%