Help Desk Engineer Salary
|Salary||$35,317 - $62,475|
|Bonus||$0.00 - $5,011|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$32,734 - $61,473|
|Hourly Rate||$12.86 - $26.59|
|Overtime||$19.92 - $38.10|
|Bonus||$0.00 - $5,011|
|Total Pay (||$32,734 - $61,473|
Job Description for Help Desk Engineer
Help desk engineers provide technical support and assistance to customers experiencing a wide range of computer problems. Many companies, especially larger ones, have help desk engineers on staff to troubleshoot technical issues and help employees and customers resolve them. Because help desk engineers interact directly with customers on a daily basis, it is important that they have excellent customer service and communication skills. Help desk engineers often help individuals who have little to no knowledge of computers or technology. Phone etiquette is especially important, as many issues are handled by phone.Read More...
Larger companies often have several types of help desk engineers to provide phone, VOIP and computer support to the entire organization. Help desk engineers may also manage an organization’s online security, including password generation and assignment. They enable and disable passwords, keep logs of each employee’s individual passwords, and help resolve any apparent security breaches. Many companies provide 24/7 customer support to employees and customers, requiring help desk engineers to work a variety of shifts, including weekends and holidays.
Help desk engineers may have at least a bachelor's degree in computer engineering, but often formal educational is not needed if the appropriate technical skills and knowledge are demonstrated. Help desk engineer jobs are usually entry-level positions. Many companies have their technical staff to start at the service desk to better gauge their level of expertise and customer service skills before moving them into more technical areas of the organization.
Help Desk Engineer Tasks
- Analyze and resolve computer related issues for individuals.
- Maintain current technical knowledge and trouble shooting tools.
- Document issues and resolutions for trouble tickets.
- Set up computer hardware and software for users and events.
Popular Skills for Help Desk Engineer
Help Desk Engineers report using a pretty varied skill set on the job. Most notably, skills in Windows NT / 2000 / XP Networking, Windows Server 2012 R2, Microsoft Active Directory, and Help Desk / Desktop Support are correlated to pay that is above average, with boosts in pay of 8 percent. Those listing Network Management / Administration as a skill should be prepared for drastically lower pay. Help Desk / Desktop Support and Windows Operating System General Use also typically command lower compensation. It is often found that people who know Help Desk / Desktop Support are also skilled in Windows NT / 2000 / XP Networking.
Pay by Experience Level for Help Desk Engineer
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Salaries of relatively inexperienced workers fall in the neighborhood of $42K, but folks who have racked up five to 10 years see a notably higher median of $50K. For Help Desk Engineers, 10 to 20 years of experience on the job amounts to an average salary of $53K. Survey participants with more than twenty years of experience only make around $51K on average, though; this group reports a lower median than the one claimed by mid-career individuals.
Pay Difference by Location
New York is home to an above-average pay rate for Help Desk Engineers, 32 percent higher than the national average. Help Desk Engineers will also find cushy salaries in Washington (+6 percent). With compensation 16 percent below the national average, Atlanta is not known for hefty paychecks and actually represents the lowest-paying market.
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Key Stats for Help Desk Engineer
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