Help Desk Engineer Salary (United States)

The average pay for a Help Desk Engineer is $41,577 per year. Most people with this job move on to other positions after 20 years in this field.
Help Desk Engineer Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,816 - $59,960
(Median)
31K
42K
50K
60K
MEDIAN: $41,577
10%
50%
75%
90%
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Help Desk Engineer Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.94 - $28.38
(Median)
13
16
19
23
28
MEDIAN: $19.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$30,816 - $59,960  
   
Bonus
$0.00 - $4,810  
Profit Sharing
$453.79 - $1,983  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,802 - $60,560  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 223
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17$34$51
Hourly Rate
$12.94 - $28.38  
   
Overtime
$21.66 - $50.13  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $4,810  
   
Profit Sharing
$453.79 - $1,983  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,802 - $60,560  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 223
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Job Description for Help Desk Engineer
Help desk engineers provide technical support and assistance to customers experiencing a wide range of computer problems. Many companies, especially larger ones, have help desk engineers on staff to troubleshoot technical issues and help employees and customers resolve them. Because help desk engineers interact directly with customers on a daily basis, it is important that they have excellent customer service and communication skills. Help desk engineers often help individuals who have little to no knowledge of computers or technology. Phone etiquette is especially important, as many issues are handled by phone.
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Help Desk Engineer Tasks
  • Document issues and resolutions for trouble tickets.
  • Set up computer hardware and software for users and events.
  • Analyze and resolve computer related issues for individuals.
  • Maintain current technical knowledge and trouble shooting tools.

Help Desk Engineer Job Listings

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Popular Skills for Help Desk Engineer
Related Job Salaries

Experience Affects Help Desk Engineer Salaries

National Average
$42,000

Skills That Affect Help Desk Engineer Salaries

National Average
$42,000
Microsoft Active Directory
up arrow 3%
Microsoft Exchange
up arrow 7%
Microsoft Office
up arrow 7%
Network Management / Administration
up arrow 14%
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 51 votes.
Gender
Female
13%
female alumni
 
Male
87%
male alumni
Years of Experience
Less than 1 year
4%
1-4 years
43%
5-9 years
31%
10-19 years
20%
20 years or more
2%
Common Health Benefits
medical benefits Medical: 85% dental benefits Dental: 66%
vision benefits Vision: 53% employee benefits None: 14%
Find Out Exactly What You Should Be Paid
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Location:
United States (change)
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