Help desk engineers provide technical support and assistance to customers experiencing a wide range of computer problems. Many companies, especially larger ones, have help desk engineers on staff to troubleshoot technical issues and help employees and customers resolve them. Because help desk engineers interact directly with customers on a daily basis, it is important that they have excellent customer service and communication skills. Help desk engineers often help individuals who have little to no knowledge of computers or technology. Phone etiquette is especially important, as many issues are handled by phone.
Help Desk Engineer Tasks
Document issues and resolutions for trouble tickets.
Set up computer hardware and software for users and events.
Analyze and resolve computer related issues for individuals.
Maintain current technical knowledge and trouble shooting tools.