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Help Desk Engineer Salary

The average pay for a Help Desk Engineer is $43,091 per year. Most people with this job move on to other positions after 20 years in this field.
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$31,081 - $62,492
(Median)
$31K
$43K
$62K
MEDIAN: $43,091
10%
50%
90%

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$14.73 - $27.22
(Median)
$15
$19
$27
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$31,081 - $62,492  
   
Bonus
$0.00 - $4,996  
Profit Sharing
$0.00 - $9,696  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,538 - $62,515  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 178
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$14.73 - $27.22  
   
Overtime
$21.98 - $48.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $4,996  
   
Profit Sharing
$0.00 - $9,696  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,538 - $62,515  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 66

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Job Description for Help Desk Engineer

Help desk engineers provide technical support and assistance to customers experiencing a wide range of computer problems. Many companies, especially larger ones, have help desk engineers on staff to troubleshoot technical issues and help employees and customers resolve them. Because help desk engineers interact directly with customers on a daily basis, it is important that they have excellent customer service and communication skills. Help desk engineers often help individuals who have little to no knowledge of computers or technology. Phone etiquette is especially important, as many issues are handled by phone.

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Help Desk Engineer Tasks

  • Document issues and resolutions for trouble tickets.
  • Set up computer hardware and software for users and events.
  • Analyze and resolve computer related issues for individuals.
  • Maintain current technical knowledge and trouble shooting tools.

Help Desk Engineer Job Listings

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Popular Skills for Help Desk Engineer

Pay by Experience Level for Help Desk Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

United States (change)

Experience Affects Help Desk Engineer Salaries

Late-Career
up arrow 37%



National Average
$43,000


Skills That Affect Help Desk Engineer Salaries



Microsoft Exchange Server
up arrow 4%

National Average
$43,000

Microsoft Active Directory
up arrow 1%

Network Management / Administration
up arrow 18%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 54 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
5%
1-4 years
44%
5-9 years
28%
10-19 years
20%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 67%
vision benefits Vision: 56% employee benefits None: 13%
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