Men make up the majority of Help Desk Engineers in the United States, and the nationwide average salary in this area lies in the neighborhood of $45K annually. Geography is the biggest factor affecting pay for this group, followed by tenure. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Job satisfaction is high and work is enjoyable for most Help Desk Engineers. The data in this summary comes from the PayScale salary survey.
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$34,700 - $62,568
(Median)
$35K
$45K
$63K
MEDIAN: $45,081
10%
50%
90%

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$12.93 - $27.57
(Median)
$13
$20
$28
MEDIAN: $20
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$34,700 - $62,568  
   
Bonus
$100.00 - $5,042  
Profit Sharing
$2,550  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,481 - $62,084  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 103
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$12.93 - $27.57  
   
Overtime
$19.63 - $38.30  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$100.00 - $5,042  
   
Profit Sharing
$2,550  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,481 - $62,084  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 46
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Job Description for Help Desk Engineer

Help desk engineers provide technical support and assistance to customers experiencing a wide range of computer problems. Many companies, especially larger ones, have help desk engineers on staff to troubleshoot technical issues and help employees and customers resolve them. Because help desk engineers interact directly with customers on a daily basis, it is important that they have excellent customer service and communication skills. Help desk engineers often help individuals who have little to no knowledge of computers or technology. Phone etiquette is especially important, as many issues are handled by phone.

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Help Desk Engineer Tasks

  • Document issues and resolutions for trouble tickets.
  • Set up computer hardware and software for users and events.
  • Analyze and resolve computer related issues for individuals.
  • Maintain current technical knowledge and trouble shooting tools.

Help Desk Engineer Job Listings

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Popular Skills for Help Desk Engineer


Help Desk Engineers report using a diverse set of skills on the job. Most notably, skills in Windows NT / 2000 / XP Networking, Microsoft Active Directory, Help Desk / Desktop Support, and Microsoft Exchange Server are correlated to pay that is above average, with boosts between 5 percent and 10 percent. Those listing Network Management / Administration as a skill should be prepared for drastically lower pay. Help Desk / Desktop Support and Windows Operating System General Use also typically command lower compensation. Most people skilled in Help Desk / Desktop Support are similarly competent in Windows NT / 2000 / XP Networking.

Pay by Experience Level for Help Desk Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Respondents with less than five years' experience take home $42K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $50K. Help Desk Engineers bring in $53K after working for 10 to 20 years. Respondents who boast more than two decades on the job don't boast commensurate pay, unfortunately; these veterans see average earnings of only $51K.

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Experience Affects Help Desk Engineer Salaries


Late-Career
up arrow 11%


National Average
$46,000


Skills That Affect Help Desk Engineer Salaries




Microsoft Exchange Server
up arrow 1%

National Average
$46,000

Windows Operating System General Use
up arrow 16%

Help Desk / Desktop Support (Tier 1)
up arrow 19%

Network Management / Administration
up arrow 22%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 15 votes.

Gender

Female
5 %
Male
95 %

Years of Experience

Less than 1 year
5%
1-4 years
46%
5-9 years
29%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 71%
medical benefits
Vision: 60%
dental benefits
None: 15%
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