Help Desk Engineer Salary (United States)

A typical Help Desk Engineer in the United States can expect to take home roughly $42,986 per year. The pay spectrum stretches from $30,969 to $60,962 per year. Most workers in this profession enjoy health benefits; medical and dental coverage is claimed by most, and more than half earn vision coverage. In a profession dominated by men, 86 percent of Help Desk Engineers are male. Job satisfaction is reported as high by the vast majority of workers. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
Help Desk Engineer Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$31,112 - $60,837
(Median)
31K
36K
43K
51K
61K
MEDIAN: $43,010
10%
25%
50%
75%
90%
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Help Desk Engineer Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$13.00 - $26.93
(Median)
13
16
19
23
27
MEDIAN: $19.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$31,112 - $60,837  
   
Bonus
$0.00 - $4,921  
Profit Sharing
$205.58 - $1,944  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,969 - $60,962  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 161
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17$34$51
Hourly Rate
$13.00 - $26.93  
   
Overtime
$21.81 - $48.34  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $4,921  
   
Profit Sharing
$205.58 - $1,944  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,969 - $60,962  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 69
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Job Description for Help Desk Engineer

Help desk engineers provide technical support and assistance to customers experiencing a wide range of computer problems. Many companies, especially larger ones, have help desk engineers on staff to troubleshoot technical issues and help employees and customers resolve them. Because help desk engineers interact directly with customers on a daily basis, it is important that they have excellent customer service and communication skills. Help desk engineers often help individuals who have little to no knowledge of computers or technology. Phone etiquette is especially important, as many issues are handled by phone.
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Help Desk Engineer Tasks
  • Document issues and resolutions for trouble tickets.
  • Set up computer hardware and software for users and events.
  • Analyze and resolve computer related issues for individuals.
  • Maintain current technical knowledge and trouble shooting tools.

Help Desk Engineer Job Listings

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Popular Skills for Help Desk Engineer

Survey results show that Help Desk Engineers typically report just a few professional skills. Windows NT / 2000 / XP Networking and Help Desk / Desktop Support (Tier 2) are considered valuable skills and can increase employee pay by 7 percent and 6 percent respectively. Most people familiar with Help Desk / Desktop Support (Tier 2) also know Windows NT / 2000 / XP Networking.

Related Job Salaries

Experience Affects Help Desk Engineer Salaries

National Average
$43,000

Skills That Affect Help Desk Engineer Salaries

Microsoft Active Directory
0%
National Average
$43,000

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 50 votes.

Gender

Female
14%
female alumni
 
Male
86%
male alumni

Years of Experience

Less than 1 year
4%
1-4 years
43%
5-9 years
30%
10-19 years
20%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 67%
vision benefits Vision: 56% employee benefits None: 14%
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