Help Desk Engineer Salary

The average Help Desk Engineer in the United States earns approximately $44K annually. Total incomes of Help Desk Engineers incorporate potential for, in a few cases, more than $5K from bonuses and close to $10K from profit sharing; these performance components cause packages to range between $32K and $64K. Experience level is the biggest factor affecting pay for this group, followed by geography. The vast majority of Help Desk Engineers (88 percent) who took the survey are men. Most report receiving medical coverage from their employers and the greater part collect dental insurance. Job satisfaction is reported as high by the vast majority of workers. This report is based on responses to the PayScale salary survey.
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$31,442 - $63,582

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$14.00 - $27.44

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$31,442 - $63,582  
   
Bonus
$0.00 - $5,007  
Profit Sharing
$0.00 - $9,696  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,626 - $63,664  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 195
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$14.00 - $27.44  
   
Overtime
$21.72 - $47.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $5,007  
   
Profit Sharing
$0.00 - $9,696  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,626 - $63,664  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 64
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Job Description for Help Desk Engineer

Help desk engineers provide technical support and assistance to customers experiencing a wide range of computer problems. Many companies, especially larger ones, have help desk engineers on staff to troubleshoot technical issues and help employees and customers resolve them. Because help desk engineers interact directly with customers on a daily basis, it is important that they have excellent customer service and communication skills. Help desk engineers often help individuals who have little to no knowledge of computers or technology. Phone etiquette is especially important, as many issues are handled by phone.

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Help Desk Engineer Tasks

  • Document issues and resolutions for trouble tickets.
  • Set up computer hardware and software for users and events.
  • Analyze and resolve computer related issues for individuals.
  • Maintain current technical knowledge and trouble shooting tools.

Help Desk Engineer Job Listings

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Popular Skills for Help Desk Engineer


Help Desk Engineers seem to require a number of specific skills. Most notably, skills in Windows NT / 2000 / XP Networking, Help Desk / Desktop Support, Microsoft Exchange Server, and Microsoft Active Directory are correlated to pay that is above average. At the other end of the pay range are skills like Network Management / Administration, Help Desk / Desktop Support, and Windows Operating System General Use. Most people skilled in Help Desk / Desktop Support are similarly competent in Windows NT / 2000 / XP Networking.

Pay by Experience Level for Help Desk Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Help Desk Engineers, more experience in the field does not usually mean bigger paychecks. The average beginner in this position makes around $41K, but folks who have been around for five to 10 years see a markedly higher median salary of $47K. Help Desk Engineers with one to two decades of relevant experience report an average salary of approximately $52K. People who have worked for more than 20 years report a median income of $56K, which is barely higher than the median for folks with 10 to 20 years of experience.

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Experience Affects Help Desk Engineer Salaries

Late-Career
up arrow 28%



National Average
$44,000


Skills That Affect Help Desk Engineer Salaries



Microsoft Exchange Server
up arrow 3%

Microsoft Active Directory
up arrow 1%

National Average
$44,000

Windows Operating System General Use
up arrow 15%

Help Desk / Desktop Support (Tier 1)
up arrow 16%

Network Management / Administration
up arrow 19%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 53 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
4%
1-4 years
47%
5-9 years
27%
10-19 years
19%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 68%
vision benefits Vision: 57% employee benefits None: 12%
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