Help Desk Engineer Salary

Help Desk Engineers in the United States pull down an average of $44K annually. In the world of Help Desk Engineers, overall income ranges from $32K near the bottom to $64K at the top; this can include more than $5K from bonuses and more than $7K from profit sharing in exceptional cases. Location is the biggest factor affecting pay for this group, followed by years of experience. Medical benefits are awarded to most, and the larger part earn dental coverage. Most Help Desk Engineers report high levels of job satisfaction. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
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$32,631 - $63,315
(Median)
$33K
$44K
$63K
MEDIAN: $44,269
10%
50%
90%

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$13.59 - $29.80
(Median)
$14
$20
$30
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$32,631 - $63,315  
   
Bonus
$0.00 - $5,027  
Profit Sharing
$0.00 - $7,213  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,818 - $64,247  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 199
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$13.59 - $29.80  
   
Hourly Tips
$0.63  
Overtime
$21.21 - $46.56  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $5,027  
   
Profit Sharing
$0.00 - $7,213  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,818 - $64,247  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 76
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Job Description for Help Desk Engineer

Help desk engineers provide technical support and assistance to customers experiencing a wide range of computer problems. Many companies, especially larger ones, have help desk engineers on staff to troubleshoot technical issues and help employees and customers resolve them. Because help desk engineers interact directly with customers on a daily basis, it is important that they have excellent customer service and communication skills. Help desk engineers often help individuals who have little to no knowledge of computers or technology. Phone etiquette is especially important, as many issues are handled by phone.

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Help Desk Engineer Tasks

  • Document issues and resolutions for trouble tickets.
  • Set up computer hardware and software for users and events.
  • Analyze and resolve computer related issues for individuals.
  • Maintain current technical knowledge and trouble shooting tools.

Help Desk Engineer Job Listings

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Popular Skills for Help Desk Engineer


Help Desk Engineers report using a pretty varied skill set on the job. Most notably, skills in Windows NT / 2000 / XP Networking, Help Desk / Desktop Support, Microsoft Exchange Server, and Microsoft Active Directory are correlated to pay that is above average. Those listing Network Management / Administration as a skill should be prepared for drastically lower pay. Help Desk / Desktop Support and Windows Operating System General Use also typically command lower compensation. Those proficient in Help Desk / Desktop Support are, more often than not, also skilled in Windows NT / 2000 / XP Networking.

Pay by Experience Level for Help Desk Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Help Desk Engineers — those with more experience do not necessarily bring in higher earnings. Although individuals who have less than five years' experience earn $41K on average, people with five to 10 years benefit from a notably larger average of $48K. Help Desk Engineers claiming one to two decades of experience make an estimated median of $53K. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $54K.

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Experience Affects Help Desk Engineer Salaries


Late-Career
up arrow 20%


National Average
$45,000


Skills That Affect Help Desk Engineer Salaries


Help Desk / Desktop Support (Tier 2)
up arrow 4%

Microsoft Exchange Server
up arrow 3%

Microsoft Active Directory
up arrow 1%

National Average
$45,000

Windows Operating System General Use
up arrow 14%

Help Desk / Desktop Support (Tier 1)
up arrow 17%

Network Management / Administration
up arrow 20%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 52 votes.

Gender

Female
10 %
Male
90 %

Years of Experience

Less than 1 year
5%
1-4 years
44%
5-9 years
27%
10-19 years
21%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 68%
medical benefits
Vision: 58%
dental benefits
None: 13%
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