Help Desk Engineer Salary

Men make up the majority of Help Desk Engineers in the United States, and the nationwide average salary in this area lies in the neighborhood of $44K annually. Geography is the biggest factor affecting pay for this group, followed by career duration. Most workers in this position report high levels of job satisfaction. Health benefits are not claimed by all — nearly one-fourth lack any form of coverage — but the greater part have medical insurance, and the larger part have dental, too. The data in this summary comes from the PayScale salary survey.
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$34,123 - $58,724
$34K
$44K
$59K
MEDIAN: $44,296
10%
50%
90%

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$13.12 - $26.59
$13
$20
$27
MEDIAN: $20.26
10%
50%
90%

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$0$58K
Salary $34,123 - $58,724
Bonus $0.00 - $4,913
Profit Sharing $1,024
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,268 - $58,275
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 76
Hourly Data $0$43
Hourly Rate $13.12 - $26.59
Overtime $22.96 - $43.63
Annual Data $0$58K
Bonus $0.00 - $4,913
Profit Sharing $1,024
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,268 - $58,275
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 53

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United States (change)

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Job Description for Help Desk Engineer

Help desk engineers provide technical support and assistance to customers experiencing a wide range of computer problems. Many companies, especially larger ones, have help desk engineers on staff to troubleshoot technical issues and help employees and customers resolve them. Because help desk engineers interact directly with customers on a daily basis, it is important that they have excellent customer service and communication skills. Help desk engineers often help individuals who have little to no knowledge of computers or technology. Phone etiquette is especially important, as many issues are handled by phone.

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Help Desk Engineer Tasks

  • Analyze and resolve computer related issues for individuals.
  • Maintain current technical knowledge and trouble shooting tools.
  • Document issues and resolutions for trouble tickets.
  • Set up computer hardware and software for users and events.

Help Desk Engineer Job Listings

Popular Skills for Help Desk Engineer


Survey results imply that Help Desk Engineers put a diverse skill set to use. Most notably, skills in Windows NT / 2000 / XP Networking, Windows Server 2012 R2, Microsoft Active Directory, and Help Desk / Desktop Support are correlated to pay that is above average, with boosts in pay of 11 percent. Skills that seem to negatively impact pay include Network Management / Administration, Help Desk / Desktop Support, and Windows Operating System General Use. Most people who know Help Desk / Desktop Support also know Windows NT / 2000 / XP Networking.

Pay by Experience Level for Help Desk Engineer

Pay by Experience for a Help Desk Engineer has a positive trend. An entry-level Help Desk Engineer with less than 5 years of experience can expect to earn an average total compensation of $42,000 based on 86 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Engineer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $50,000 based on 46 salaries. An experienced Help Desk Engineer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $53,000 based on 24 salaries. A Help Desk Engineer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $51,000 based on 6 salaries.

Pay Difference by Location

National Average: $44,189

Larger city markers indicate a job is popular in that location.

For those looking to make money, Help Desk Engineers in New York enjoy an exceptional pay rate, 36 percent above the national average. Help Desk Engineers will also find cushy salaries in Washington (+8 percent). The lowest-paying market is Atlanta, which sits 14 percent below the national average.

Related Job Salaries

Key Stats for Help Desk Engineer

Gender

Female
8 %
Male
92 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 18 votes.
Less than 1 year
6%
1-4 years
41%
5-9 years
32%
10-19 years
16%
20 years or more
5%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Engineer Salaries

▲20%

▲16%

▲13%

National Average
$44,000

▼5%

Skills That Affect Help Desk Engineer Salaries



Windows Server 2012 R2
▲10%


Microsoft Exchange Server
▲4%

National Average
$44,000

Windows Operating System General Use
▼13%

Help Desk / Desktop Support (Tier 1)
▼16%

Network Management / Administration
▼20%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 18 votes.

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
6%
1-4 years
41%
5-9 years
32%
10-19 years
16%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 65%
dental benefits
Dental: 63%
vision benefits
Vision: 50%
no benefits
None: 26%
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