Men represent the vast majority of Help Desk Engineers in the United States. People in this role can earn an average of $45K per year nationwide. Geographic location and career length each impact pay for this group, with the former having the largest influence. The majority of workers are highly satisfied with their job. A fair number report receiving medical coverage from their employers and a majority collect dental insurance. This snapshot results from replies to PayScale's salary survey.
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$34,658 - $61,595
$35K
$45K
$62K
MEDIAN: $45,331
10%
50%
90%

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$12.96 - $27.37
$13
$20
$27
MEDIAN: $20.39
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$34,658 - $61,595  
   
Bonus
$-0.50 - $5,025  
Profit Sharing
$1,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,555 - $61,167  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 94
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$12.96 - $27.37  
   
Overtime
$19.77 - $38.20  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$-0.50 - $5,025  
   
Profit Sharing
$1,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,555 - $61,167  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 47

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Job Description for Help Desk Engineer

Help desk engineers provide technical support and assistance to customers experiencing a wide range of computer problems. Many companies, especially larger ones, have help desk engineers on staff to troubleshoot technical issues and help employees and customers resolve them. Because help desk engineers interact directly with customers on a daily basis, it is important that they have excellent customer service and communication skills. Help desk engineers often help individuals who have little to no knowledge of computers or technology. Phone etiquette is especially important, as many issues are handled by phone.

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Help Desk Engineer Tasks

  • Analyze and resolve computer related issues for individuals.
  • Maintain current technical knowledge and trouble shooting tools.
  • Document issues and resolutions for trouble tickets.
  • Set up computer hardware and software for users and events.

Help Desk Engineer Job Listings

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Popular Skills for Help Desk Engineer


Help Desk Engineers seem to require a number of specific skills. Most notably, skills in Windows NT / 2000 / XP Networking, Microsoft Active Directory, Help Desk / Desktop Support, and Microsoft Exchange Server are correlated to pay that is above average, with boosts between 5 percent and 9 percent. Those listing Network Management / Administration as a skill should be prepared for drastically lower pay. Help Desk / Desktop Support and Windows Operating System General Use also typically command lower compensation. For most people, competency in Help Desk / Desktop Support indicates knowledge of Windows NT / 2000 / XP Networking.

Pay by Experience Level for Help Desk Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average beginner in this position makes around $41K, but folks who have been around for five to 10 years see a markedly higher median salary of $51K. Help Desk Engineers bring in $53K after working for 10 to 20 years. Folks who claim more than 20 years of relevant experience actually report a comparatively lower median income of $51K.

Related Job Salaries

Key Stats for Help Desk Engineer

Gender

Female
4 %
Male
96 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 15 votes.
043
Less than 1 year
6%
1-4 years
44%
5-9 years
29%
10-19 years
16%
20 years or more
5%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Engineer Salaries




National Average
$46,000


Skills That Affect Help Desk Engineer Salaries




Microsoft Exchange Server
0%

National Average
$46,000

Windows Operating System General Use
up arrow 16%

Help Desk / Desktop Support (Tier 1)
up arrow 19%

Network Management / Administration
up arrow 22%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 15 votes.

Gender

Female
4 %
Male
96 %

Years of Experience

Less than 1 year
6%
1-4 years
44%
5-9 years
29%
10-19 years
16%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 68%
vision benefits
Vision: 58%
dental benefits
None: 17%
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