Help Desk Engineer Salary

Median pay for Help Desk Engineers in the United States is around $44K per year. Total cash compensation for Help Desk Engineers runs from $32K to $64K depending on bonuses that can occasionally exceed $5K and profit sharing that can reach almost $7K. Geography and tenure each impact pay for this group, with the former having the largest influence. For the most part, Help Desk Engineers enjoy their work and report high levels of job satisfaction. A large number report receiving medical coverage from their employers and the greater part collect dental insurance. The data for this synopsis comes from respondents who took the PayScale salary survey.
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$32,631 - $63,315
(Median)
$33K
$44K
$63K
MEDIAN: $44,269
10%
50%
90%

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$13.59 - $29.80
(Median)
$14
$20
$30
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$32,631 - $63,315  
   
Bonus
$0.00 - $5,027  
Profit Sharing
$0.00 - $7,213  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,818 - $64,247  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 199
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$13.59 - $29.80  
   
Hourly Tips
$0.63  
Overtime
$21.21 - $46.56  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $5,027  
   
Profit Sharing
$0.00 - $7,213  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,818 - $64,247  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 76
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Job Description for Help Desk Engineer

Help desk engineers provide technical support and assistance to customers experiencing a wide range of computer problems. Many companies, especially larger ones, have help desk engineers on staff to troubleshoot technical issues and help employees and customers resolve them. Because help desk engineers interact directly with customers on a daily basis, it is important that they have excellent customer service and communication skills. Help desk engineers often help individuals who have little to no knowledge of computers or technology. Phone etiquette is especially important, as many issues are handled by phone.

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Help Desk Engineer Tasks

  • Document issues and resolutions for trouble tickets.
  • Set up computer hardware and software for users and events.
  • Analyze and resolve computer related issues for individuals.
  • Maintain current technical knowledge and trouble shooting tools.

Help Desk Engineer Job Listings

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Popular Skills for Help Desk Engineer


Help Desk Engineers generally report applying a varied skill set to their work. Most notably, skills in Windows NT / 2000 / XP Networking, Help Desk / Desktop Support, Microsoft Exchange Server, and Microsoft Active Directory are correlated to pay that is above average. Those listing Network Management / Administration as a skill should be prepared for drastically lower pay. Help Desk / Desktop Support and Windows Operating System General Use also typically command lower compensation. It is often found that people who know Help Desk / Desktop Support are also skilled in Windows NT / 2000 / XP Networking.

Pay by Experience Level for Help Desk Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Help Desk Engineers, experience does not seem to be a major factor in determining pay. Although individuals who have less than five years' experience earn $41K on average, people with five to 10 years benefit from a notably larger average of $48K. Help Desk Engineers with one to two decades of relevant experience report an average salary of approximately $53K. Help Desk Engineers who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $54K.

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Experience Affects Help Desk Engineer Salaries


Late-Career
up arrow 20%


National Average
$45,000


Skills That Affect Help Desk Engineer Salaries


Help Desk / Desktop Support (Tier 2)
up arrow 4%

Microsoft Exchange Server
up arrow 3%

Microsoft Active Directory
up arrow 1%

National Average
$45,000

Windows Operating System General Use
up arrow 14%

Help Desk / Desktop Support (Tier 1)
up arrow 17%

Network Management / Administration
up arrow 20%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 52 votes.

Gender

Female
10 %
Male
90 %

Years of Experience

Less than 1 year
5%
1-4 years
44%
5-9 years
27%
10-19 years
21%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 68%
medical benefits
Vision: 58%
dental benefits
None: 13%
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