Help Desk Engineer Salary

Help Desk Engineers in the United States are largely men, earning an average of $46K annually. Geographic location is the biggest factor affecting pay for this group, followed by tenure. A strong majority enjoy medical while a majority get dental coverage. Vision coverage is also available to more than half. For the most part, Help Desk Engineers enjoy their work and report high levels of job satisfaction. Participants in PayScale's salary questionnaire provided the particulars of this report.
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$35,317 - $62,475
$35K
$46K
$62K
MEDIAN: $46,162
10%
50%
90%

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$12.86 - $26.59
$13
$20
$27
MEDIAN: $20.07
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$35,317 - $62,475  
   
Bonus
$0.00 - $5,011  
Profit Sharing
$1,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,734 - $61,473  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 84
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$12.86 - $26.59  
   
Overtime
$19.92 - $38.10  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $5,011  
   
Profit Sharing
$1,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,734 - $61,473  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 43

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United States (change)

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Job Description for Help Desk Engineer

Help desk engineers provide technical support and assistance to customers experiencing a wide range of computer problems. Many companies, especially larger ones, have help desk engineers on staff to troubleshoot technical issues and help employees and customers resolve them. Because help desk engineers interact directly with customers on a daily basis, it is important that they have excellent customer service and communication skills. Help desk engineers often help individuals who have little to no knowledge of computers or technology. Phone etiquette is especially important, as many issues are handled by phone.

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Help Desk Engineer Tasks

  • Analyze and resolve computer related issues for individuals.
  • Maintain current technical knowledge and trouble shooting tools.
  • Document issues and resolutions for trouble tickets.
  • Set up computer hardware and software for users and events.

Help Desk Engineer Job Listings

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Popular Skills for Help Desk Engineer


Help Desk Engineers report using a pretty varied skill set on the job. Most notably, skills in Windows NT / 2000 / XP Networking, Windows Server 2012 R2, Microsoft Active Directory, and Help Desk / Desktop Support are correlated to pay that is above average, with boosts in pay of 8 percent. Those listing Network Management / Administration as a skill should be prepared for drastically lower pay. Help Desk / Desktop Support and Windows Operating System General Use also typically command lower compensation. It is often found that people who know Help Desk / Desktop Support are also skilled in Windows NT / 2000 / XP Networking.

Pay by Experience Level for Help Desk Engineer

Pay by Experience for a Help Desk Engineer has a positive trend. An entry-level Help Desk Engineer with less than 5 years of experience can expect to earn an average total compensation of $42,000 based on 86 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Engineer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $50,000 based on 46 salaries. An experienced Help Desk Engineer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $53,000 based on 24 salaries. A Help Desk Engineer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $51,000 based on 6 salaries.

Pay Difference by Location

National Average: $45,337

Larger city markers indicate a job is popular in that location.

New York is home to an above-average pay rate for Help Desk Engineers, 32 percent higher than the national average. Help Desk Engineers will also find cushy salaries in Washington (+6 percent). With compensation 16 percent below the national average, Atlanta is not known for hefty paychecks and actually represents the lowest-paying market.

Related Job Salaries

Key Stats for Help Desk Engineer

Gender

Female
2 %
Male
98 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 13 votes.
Less than 1 year
6%
1-4 years
45%
5-9 years
28%
10-19 years
17%
20 years or more
5%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Engineer Salaries

▲17%

▲14%

▲11%

National Average
$45,000

▼7%

Skills That Affect Help Desk Engineer Salaries



Windows Server 2012 R2
▲7%


Microsoft Exchange Server
▲1%

National Average
$45,000

Windows Operating System General Use
▼15%

Help Desk / Desktop Support (Tier 1)
▼18%

Network Management / Administration
▼22%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 13 votes.

Gender

Female
2 %
Male
98 %

Years of Experience

Less than 1 year
6%
1-4 years
45%
5-9 years
28%
10-19 years
17%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 68%
vision benefits
Vision: 57%
no benefits
None: 19%