A Help Desk Manager, IT earns an average salary of $63,980 per year. A skill in Information Technology Infrastructure Library (ITIL) is associated with high pay for this job. Most people with this job move on to other positions after 20 years in this field.

$41,168 - $93,921
$41K
$64K
$94K
MEDIAN: $63,980
10%
50%
90%

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$13.25 - $35.11
$13
$20
$35
MEDIAN: $19.80
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Salary
$41,168 - $93,921  
   
Bonus
$490.94 - $9,696  
Profit Sharing
$288.90 - $10,850  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,945 - $94,933  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 349
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$13.25 - $35.11  
   
Overtime
$8.21 - $40.34  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$490.94 - $9,696  
   
Profit Sharing
$288.90 - $10,850  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,945 - $94,933  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 54

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Job Description for Help Desk Manager, IT

A help desk manager working in information technology (IT) must have a broad understanding of the technological needs of their company and/or its customers, including the specific technologies accessed by users contacting their organization's help desk. The help desk may focus on the internal network needs of an organization or company; it may also focus on helping external users utilize a technical manual or helping external users understand a website, app, program, social media site, or other service.

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Help Desk Manager, IT Tasks

  • Hire, review, and fire non-management employees.
  • Plan, direct, and coordinate of the internal information technology help desk.
  • Perform extensive customer communication.
  • Oversee servicing of a range of equipment from workstations to servers to networks.
  • Plan, direct and coordinate daily activities of a department/group/team.

Common Career Paths for Help Desk Manager, IT


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Popular Skills for Help Desk Manager, IT

Pay by Experience Level for Help Desk Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Help Desk Manager, IT Reviews

Q: What is it like working as a Help Desk Manager, IT?

Help Desk Manager, IT in Eugene:
"IT."
Pros: I get my own office with A/C. We have a break room with some free food. I get to work with computers.
Cons: The expectations continue to grow without any increase in pay.

Related Job Salaries

Key Stats for Help Desk Manager, IT

Gender

Female
19 %
Male
81 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 64 votes.
034
Less than 1 year
1%
1-4 years
21%
5-9 years
34%
10-19 years
34%
20 years or more
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Manager, IT Salaries




National Average
$63,000


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 64 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
1%
1-4 years
21%
5-9 years
34%
10-19 years
34%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 77%
vision benefits
Vision: 69%
dental benefits
None: 13%
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