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Help Desk Manager, IT Salary (United States)

The average salary for a Help Desk Manager, IT is $62,402 per year. People in this job generally don't have more than 20 years' experience. A skill in Information Technology Infrastructure Library (ITIL) is associated with high pay for this job. Experience has a moderate effect on income for this job.
Help Desk Manager, IT Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$39,749 - $89,941
(Median)
40K
50K
62K
76K
90K
MEDIAN: $62,402
10%
25%
50%
75%
90%
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Help Desk Manager, IT Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.53 - $30.20
(Median)
13
16
19
25
30
MEDIAN: $19.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$39,749 - $89,941  
   
Bonus
$0.00 - $10,460  
Profit Sharing
$1,021 - $14,795  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,212 - $92,330  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 755
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$12.53 - $30.20  
   
Overtime
$6.07 - $45.60  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $10,460  
   
Profit Sharing
$1,021 - $14,795  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,212 - $92,330  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 94
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Job Description for Help Desk Manager, IT

A help desk manager working in information technology (IT) must have a broad understanding of the technological needs of their company and/or its customers, including the specific technologies accessed by users contacting their organization's help desk. The help desk may focus on the internal network needs of an organization or company; it may also focus on helping external users utilize a technical manual or helping external users understand a website, app, program, social media site, or other service.
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Help Desk Manager, IT Tasks
  • Oversee servicing of a range of equipment from workstations to servers to networks.
  • Plan, direct and coordinate daily activities of a department/group/team.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.
  • Plan, direct, and coordinate of the internal information technology help desk.

Common Career Paths for Help Desk Manager, IT

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Technical Support Manager Job Listings

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Popular Skills for Help Desk Manager, IT

Pay by Experience Level for Help Desk Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

New York
up arrow 35%
Seattle
up arrow 29%
Chicago
up arrow 21%
Philadelphia
up arrow 21%
Boston
up arrow 16%
Los Angeles
up arrow 8%
Houston
up arrow 5%
Denver
up arrow 4%
National Average
$62,000
Austin
up arrow 17%
Larger circles over a city indicate a job is popular in that location.

Help Desk Manager, IT Reviews

What is it like working as a Help Desk Manager, IT?
Help Desk Manager, IT in Eugene:
"IT."
Pros: I get my own office with A/C. We have a break room with some free food. I get to work with computers.
Cons: The expectations continue to grow without any increase in pay.

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Experience Affects Help Desk Manager, IT Salaries

National Average
$62,000

Skills That Affect Help Desk Manager, IT Salaries

Customer Relationship Management (CRM)
up arrow 4%
National Average
$62,000
Network Management / Administration
up arrow 2%
Microsoft Active Directory
up arrow 2%
Windows NT / 2000 / XP Networking
up arrow 10%
Windows Operating System General Use
up arrow 12%
Windows Support
up arrow 17%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 180 votes.

Gender

Female
22%
female alumni
 
Male
78%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
22%
5-9 years
31%
10-19 years
38%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 76%
vision benefits Vision: 62% employee benefits None: 12%