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Help Desk Manager, IT Salary

A Help Desk Manager, IT earns an average salary of $62,364 per year. A skill in Information Technology Infrastructure Library (ITIL) is associated with high pay for this job. Most people with this job move on to other positions after 20 years in this field.
$39,948 - $89,675
(Median)
$40K
$62K
$90K
MEDIAN: $62,363
10%
50%
90%

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$13.00 - $29.35
(Median)
$13
$20
$29
MEDIAN: $19.00
10%
50%
90%

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Show Annual Salary Show Hourly Rate
National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$39,948 - $89,675  
   
Bonus
$0.00 - $11,212  
Profit Sharing
$1,100 - $15,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,164 - $92,164  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 694
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$13.00 - $29.35  
   
Overtime
$6.03 - $44.59  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $11,212  
   
Profit Sharing
$1,100 - $15,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,164 - $92,164  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 94
United States (change)

Job Description for Help Desk Manager, IT

A help desk manager working in information technology (IT) must have a broad understanding of the technological needs of their company and/or its customers, including the specific technologies accessed by users contacting their organization's help desk. The help desk may focus on the internal network needs of an organization or company; it may also focus on helping external users utilize a technical manual or helping external users understand a website, app, program, social media site, or other service.

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Help Desk Manager, IT Tasks

  • Oversee servicing of a range of equipment from workstations to servers to networks.
  • Plan, direct and coordinate daily activities of a department/group/team.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.
  • Plan, direct, and coordinate of the internal information technology help desk.

Common Career Paths for Help Desk Manager, IT


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Popular Skills for Help Desk Manager, IT

Pay by Experience Level for Help Desk Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Help Desk Manager, IT Reviews

What is it like working as a Help Desk Manager, IT?

Help Desk Manager, IT in Eugene:
"IT."
Pros: I get my own office with A/C. We have a break room with some free food. I get to work with computers.
Cons: The expectations continue to grow without any increase in pay.

Related Job Salaries

Experience Affects Help Desk Manager, IT Salaries




National Average
$61,000


Skills That Affect Help Desk Manager, IT Salaries






Systems Help Desk Management
up arrow 1%

National Average
$61,000

Microsoft Active Directory
up arrow 3%


Windows Operating System General Use
up arrow 6%

Windows NT / 2000 / XP Networking
up arrow 9%





Windows Support
up arrow 17%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 155 votes.

Gender

Female
23 %
Male
77 %

Years of Experience

Less than 1 year
1%
1-4 years
22%
5-9 years
31%
10-19 years
39%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 76%
vision benefits Vision: 62% employee benefits None: 13%