Help Desk Manager, IT Salary

A Help Desk Manager, IT earns an average salary of $63,447 per year. A skill in Information Technology Infrastructure Library (ITIL) is associated with high pay for this job. Most people with this job move on to other positions after 20 years in this field.

$42,456 - $92,913
$42K
$64K
$93K
MEDIAN: $63,859
10%
50%
90%

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$12.70 - $29.48
$13
$19
$29
MEDIAN: $19.38
10%
50%
90%

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$0$93K
Salary $42,456 - $92,913
Bonus $492.25 - $9,955
Profit Sharing $-0.50 - $10,850
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,014 - $93,706
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 315
Hourly Data $0$41
Hourly Rate $12.70 - $29.48
Overtime $8.28 - $41.79
Annual Data $0$93K
Bonus $492.25 - $9,955
Profit Sharing $-0.50 - $10,850
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,014 - $93,706
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 54

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Help Desk Manager, IT

A help desk manager working in information technology (IT) must have a broad understanding of the technological needs of their company and/or its customers, including the specific technologies accessed by users contacting their organization's help desk. The help desk may focus on the internal network needs of an organization or company; it may also focus on helping external users utilize a technical manual or helping external users understand a website, app, program, social media site, or other service.

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Help Desk Manager, IT Tasks

  • Hire, review, and fire non-management employees.
  • Plan, direct, and coordinate of the internal information technology help desk.
  • Perform extensive customer communication.
  • Oversee servicing of a range of equipment from workstations to servers to networks.
  • Plan, direct and coordinate daily activities of a department/group/team.

Common Career Paths for Help Desk Manager, IT


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Help Desk Manager, IT Job Listings

Popular Skills for Help Desk Manager, IT

Pay by Experience Level for Help Desk Manager, IT

Pay by Experience for a Help Desk Manager, IT has a positive trend. An entry-level Help Desk Manager, IT with less than 5 years of experience can expect to earn an average total compensation of $52,000 based on 132 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Manager, IT with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $64,000 based on 170 salaries. An experienced Help Desk Manager, IT which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $71,000 based on 142 salaries. A Help Desk Manager, IT with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $77,000 based on 35 salaries.

Pay Difference by Location

National Average: $62,441

Larger city markers indicate a job is popular in that location.

Help Desk Manager, IT Reviews

Q: What is it like working as a Help Desk Manager, IT?

Help Desk Manager, IT in Eugene:
"IT."
Pros: I get my own office with A/C. We have a break room with some free food. I get to work with computers.
Cons: The expectations continue to grow without any increase in pay.

Help Desk Manager, IT in Lansing:
Pros: Helping people and gain knowledge in my career field.
Cons: Process to get rid of bad employees.

Related Job Salaries

Key Stats for Help Desk Manager, IT

Gender

Female
21 %
Male
79 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 63 votes.
Less than 1 year
2%
1-4 years
23%
5-9 years
32%
10-19 years
34%
20 years or more
9%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Manager, IT Salaries

▲24%

▲14%

▲2%

National Average
$62,000

▼17%

Skills That Affect Help Desk Manager, IT Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 63 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
2%
1-4 years
23%
5-9 years
32%
10-19 years
34%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 78%
vision benefits
Vision: 68%
no benefits
None: 13%
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