Help Desk Manager, IT Salary

A Help Desk Manager, IT earns an average salary of $63,211 per year. Skills that are associated with high pay for this job are Information Technology Infrastructure Library (ITIL), Customer Service Metrics, and Project Management. People in this job generally don't have more than 20 years' experience.

$39,456 - $90,278
(Median)
$39K
$63K
$90K
MEDIAN: $63,210
10%
50%
90%

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$12.84 - $30.05
(Median)
$13
$19
$30
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$39,456 - $90,278  
   
Bonus
$0.00 - $10,164  
Profit Sharing
$983 - $15,260  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,418 - $92,177  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 610
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$12.84 - $30.05  
   
Overtime
$5.90 - $45.09  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $10,164  
   
Profit Sharing
$983 - $15,260  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,418 - $92,177  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 89
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Job Description for Help Desk Manager, IT

A help desk manager working in information technology (IT) must have a broad understanding of the technological needs of their company and/or its customers, including the specific technologies accessed by users contacting their organization's help desk. The help desk may focus on the internal network needs of an organization or company; it may also focus on helping external users utilize a technical manual or helping external users understand a website, app, program, social media site, or other service.

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Help Desk Manager, IT Tasks

  • Oversee servicing of a range of equipment from workstations to servers to networks.
  • Plan, direct and coordinate daily activities of a department/group/team.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.
  • Plan, direct, and coordinate of the internal information technology help desk.

Common Career Paths for Help Desk Manager, IT


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Popular Skills for Help Desk Manager, IT

Pay by Experience Level for Help Desk Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Help Desk Manager, IT Reviews

What is it like working as a Help Desk Manager, IT?

Help Desk Manager, IT in Eugene:
"IT."
Pros: I get my own office with A/C. We have a break room with some free food. I get to work with computers.
Cons: The expectations continue to grow without any increase in pay.

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Experience Affects Help Desk Manager, IT Salaries




National Average
$62,000


Skills That Affect Help Desk Manager, IT Salaries






Systems Help Desk Management
0%

National Average
$62,000

Microsoft Active Directory
up arrow 2%

Windows Operating System General Use
up arrow 3%







Windows NT / 2000 / XP Networking
up arrow 18%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 127 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
1%
1-4 years
23%
5-9 years
31%
10-19 years
37%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 76%
vision benefits Vision: 65% employee benefits None: 13%
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