Help Desk Manager, IT Salary (United States)

The average salary for a Help Desk Manager, IT is $62,402 per year. People in this job generally don't have more than 20 years' experience. A skill in Information Technology Infrastructure Library (ITIL) is associated with high pay for this job. Experience has a moderate effect on income for this job.
Help Desk Manager, IT Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$39,739 - $89,816
(Median)
40K
50K
62K
76K
90K
MEDIAN: $62,402
10%
25%
50%
75%
90%
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Help Desk Manager, IT Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.53 - $30.89
(Median)
13
16
19
25
31
MEDIAN: $19.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$39,739 - $89,816  
   
Bonus
$0.00 - $11,281  
Profit Sharing
$1,027 - $14,681  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,395 - $92,601  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 908
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$12.53 - $30.89  
   
Overtime
$14.79 - $46.12  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $11,281  
   
Profit Sharing
$1,027 - $14,681  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,395 - $92,601  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 908
Is Help Desk Manager, IT your job title? Get a personalized salary report!
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United States (change)
Years in Field/Career:
Job Description for Help Desk Manager, IT
A help desk manager working in information technology (IT) must have a broad understanding of the technological needs of their company and/or its customers, including the specific technologies accessed by users contacting their organization's help desk. The help desk may focus on the internal network needs of an organization or company; it may also focus on helping external users utilize a technical manual or helping external users understand a website, app, program, social media site, or other service.
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Help Desk Manager, IT Tasks
  • Oversee servicing of a range of equipment from workstations to servers to networks.
  • Plan, direct and coordinate daily activities of a department/group/team.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.
  • Plan, direct, and coordinate of the internal information technology help desk.
Read more about: Help Desk Managers
Common Career Paths for Help Desk Manager, IT

Help Desk Manager, IT Job Listings

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Popular Skills for Help Desk Manager, IT
Pay by Experience Level for Help Desk Manager, IT
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
up arrow 34%
Seattle
up arrow 29%
Chicago
up arrow 23%
Philadelphia
up arrow 21%
Boston
up arrow 17%
Los Angeles
up arrow 9%
Denver
up arrow 6%
Houston
up arrow 4%
National Average
$62,000
Dallas
up arrow 9%
Austin
up arrow 16%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Help Desk Manager, IT Salaries

National Average
$62,000

Skills That Affect Help Desk Manager, IT Salaries

Project Management
up arrow 4%
Customer Relationship Management (CRM)
up arrow 4%
Systems Help Desk Management
up arrow 1%
National Average
$62,000
Network Management / Administration
up arrow 3%
Windows Operating System General Use
up arrow 12%
Windows NT / 2000 / XP Networking
up arrow 12%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 199 votes.
Gender
Female
22%
female alumni
 
Male
78%
male alumni
Years of Experience
Less than 1 year
2%
1-4 years
22%
5-9 years
30%
10-19 years
39%
20 years or more
8%
Common Health Benefits
medical benefits Medical: 86% dental benefits Dental: 76%
vision benefits Vision: 62% employee benefits None: 12%
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