Experienced IT Help Desk Managers can expect to earn an average of $70K annually. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Most workers in this position report high levels of job satisfaction. Respondents to the PayScale salary survey provided the data for this report.

$50,893 - $98,547
(Median)
$51K
$70K
$99K
MEDIAN: $70,244
10%
50%
90%

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$19.32 - $45.62
(Median)
$19
$25
$46
MEDIAN: $24.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$50,893 - $98,547  
   
Bonus
$295.90 - $9,987  
Profit Sharing
$3,749  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$49,492 - $100,453  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 138
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$19.32 - $45.62  
   
Overtime
$28.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$295.90 - $9,987  
   
Profit Sharing
$3,749  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$49,492 - $100,453  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 17
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Skills That Affect Help Desk Manager, IT Salaries

Information Technology Infrastructure Library (ITIL)
up arrow 32%

IT Management
up arrow 14%

Project Management
up arrow 12%

Customer Service Metrics
up arrow 8%

Microsoft Office
up arrow 8%

Customer Relationship Management (CRM)
up arrow 4%

National Average
$70,000

Windows Support
up arrow 2%

Computer Hardware Technician
up arrow 3%

Network Management / Administration
up arrow 3%

Help Desk / Desktop Support
up arrow 4%

Systems Help Desk Management
up arrow 4%

Windows Operating System General Use
up arrow 4%

Windows NT / 2000 / XP Networking
up arrow 5%

Help Desk / Desktop Support (Tier 2)
up arrow 7%

Microsoft Active Directory
up arrow 9%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 19 votes.

Gender

Female
21 %
Male
79 %

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 78%
medical benefits
Vision: 72%
dental benefits
None: 10%
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