Help Desk Operator Salary

A Help Desk Operator earns an average wage of $16.24 per hour. Most people with this job move on to other positions after 10 years in this career.

$30,895 - $40,695
$37K
MEDIAN: $36,667
50%

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$10.14 - $25.07
$10
$16
$25
MEDIAN: $16.24
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$36,667  
   
Bonus
$700  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,230 - $50,259  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 6
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$10.14 - $25.07  
   
Overtime
$15.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$700  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,230 - $50,259  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 18

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Job Description for Help Desk Operator

The help desk operator is the first line of support in IT operations troubleshooting. The help desk operator’s primary goal is to ensure customer satisfaction by resolving problems and issues in a timely and efficient manner. It is the help desk operator’s responsibility to accurately document customer interaction, track progress of a resolution, and work with staff and users to find a resolution.

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Help Desk Operator Tasks

  • Monitor system status and alerts, including antivirus and backups.
  • Perform routine backups and data migrations.
  • Assess problem severity and involve appropriate IT staff or provide user training.
  • Configure, troubleshoot, and upgrade computers and software remotely or in person.

Help Desk Operator Job Listings

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Key Stats for Help Desk Operator

Gender

Female
38 %
Male
62 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
13%
1-4 years
46%
5-9 years
21%
10-19 years
17%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Operator Salaries

Mid-Career
▼0%

National Average
$34,000

Entry-Level
▼3%

Skills That Affect Help Desk Operator Salaries

Help Desk / Desktop Support
▼0%

National Average
$34,000

Microsoft Excel
▼2%

Microsoft Office
▼5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
38 %
Male
62 %

Years of Experience

Less than 1 year
13%
1-4 years
46%
5-9 years
21%
10-19 years
17%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 73%
vision benefits
Vision: 53%
no benefits
None: 20%