A Help Desk Operator earns an average wage of $16.09 per hour. Most people with this job move on to other positions after 10 years in this career.

$31,075 - $40,065
(Median)
$
$35K
$
MEDIAN: $35,000
50%

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$10.17 - $24.96
(Median)
$10
$16
$25
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$35,000  
   
Bonus
$850  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,105 - $49,641  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 7
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$10.17 - $24.96  
   
Overtime
$21.50  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$850  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,105 - $49,641  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 19
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Job Description for Help Desk Operator

The help desk operator is the first line of support in IT operations troubleshooting. The help desk operator’s primary goal is to ensure customer satisfaction by resolving problems and issues in a timely and efficient manner. It is the help desk operator’s responsibility to accurately document customer interaction, track progress of a resolution, and work with staff and users to find a resolution.

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Help Desk Operator Tasks

  • Assess problem severity and involve appropriate IT staff or provide user training.
  • Configure, troubleshoot, and upgrade computers and software remotely or in person.
  • Monitor system status and alerts, including antivirus and backups.
  • Perform routine backups and data migrations.

Computer Help Desk Representative Job Listings

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Related Job Salaries

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Experience Affects Help Desk Operator Salaries

Mid-Career
up arrow 2%

National Average
$34,000

Entry-Level
up arrow 3%

Skills That Affect Help Desk Operator Salaries

National Average
$34,000

Help Desk / Desktop Support
up arrow 1%

Microsoft Excel
up arrow 1%

Microsoft Office
up arrow 3%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 3 votes.

Gender

Female
36 %
Male
64 %

Years of Experience

Less than 1 year
12%
1-4 years
50%
5-9 years
23%
10-19 years
12%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 59%
medical benefits
Vision: 53%
dental benefits
None: 24%
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