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Help Desk Operator Salary (United States)

A Help Desk Operator earns an average wage of $15.29 per hour.
Help Desk Operator Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$29,361 - $54,631
(Median)
29K
38K
48K
55K
MEDIAN: $37,506
10%
50%
75%
90%
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Help Desk Operator Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.23 - $20.94
(Median)
9
13
15
18
21
MEDIAN: $15.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$29,361 - $54,631  
   
Bonus
$0.00 - $3,523  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,911 - $49,833  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 20
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$9.23 - $20.94  
   
Overtime
$4.50 - $29.28  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $3,523  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,911 - $49,833  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 35
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Job Description for Help Desk Operator

The help desk operator is the first line of support in IT operations troubleshooting. The help desk operator’s primary goal is to ensure customer satisfaction by resolving problems and issues in a timely and efficient manner. It is the help desk operator’s responsibility to accurately document customer interaction, track progress of a resolution, and work with staff and users to find a resolution.
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Help Desk Operator Tasks
  • Assess problem severity and involve appropriate IT staff or provide user training.
  • Configure, troubleshoot, and upgrade computers and software remotely or in person.
  • Monitor system status and alerts, including antivirus and backups.
  • Perform routine backups and data migrations.

Help Desk Operator Job Listings

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Job Satisfaction

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Highly satisfied
Rated 4 out of 5 based on 13 votes.

Gender

Female
46%
female alumni
 
Male
54%
male alumni

Years of Experience

Less than 1 year
18%
1-4 years
56%
5-9 years
13%
10-19 years
9%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 65% dental benefits Dental: 60%
vision benefits Vision: 46% employee benefits None: 33%