Help Desk Representative Salary

Help Desk Representatives in the United States can expect wages of $14.75 per hour on average. Most Help Desk Representatives report high levels of job satisfaction. The majority of Help Desk Representatives (65 percent) who took the survey are men. While roughly a fifth report receiving no health benefits, a strong majority do receive medical coverage, and a fair number have dental, as well. The data in this summary comes from the PayScale salary survey.

$28,669 - $49,870
(Median)
$29K
$36K
$50K
MEDIAN: $36,464
10%
50%
90%

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$10.38 - $20.62
(Median)
$10
$15
$21
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$28,669 - $49,870  
   
Bonus
$0.00 - $3,394  
Commission
$100.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,958 - $47,125  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 87
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.38 - $20.62  
   
Overtime
$14.72 - $32.58  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,394  
   
Commission
$100.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,958 - $47,125  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 109
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Job Description for Help Desk Representative

Help desk representatives are responsible for maintaining customer relationships for a company by answering all of their questions and concerns and providing technical support when necessary.

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Help Desk Representative Tasks

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Representative


Help Desk Representatives report using a diverse set of skills on the job. Most notably, skills in Help Desk / Desktop Support, Windows Operating System General Use, A+, and Help Desk / Desktop Support are correlated to pay that is above average, with boosts between 4 percent and 6 percent. Skills that seem to negatively impact pay include Microsoft Word. Those familiar with Help Desk / Desktop Support also tend to know Microsoft Office.

Pay by Experience Level for Help Desk Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience seems to be a major factor in determining the incomes of Help Desk Representatives. People who have worked for fewer than five years bring home $33K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $35K. Help Desk Representatives with one to two decades of relevant experience report an average salary of approximately $46K. Help Desk Representatives who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $50K.

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Experience Affects Help Desk Representative Salaries

Late-Career
up arrow 47%

Experienced
up arrow 36%


National Average
$34,000


Skills That Affect Help Desk Representative Salaries

Help Desk / Desktop Support
up arrow 6%

Windows Operating System General Use
up arrow 5%

Help Desk / Desktop Support (Tier 2)
up arrow 4%

A+
up arrow 4%

Help Desk / Desktop Support (Tier 1)
up arrow 1%

Microsoft Office
up arrow 1%

Microsoft Excel
up arrow 1%

National Average
$34,000

Microsoft Word
up arrow 6%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 25 votes.

Gender

Female
35 %
Male
65 %

Years of Experience

Less than 1 year
11%
1-4 years
61%
5-9 years
16%
10-19 years
10%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 73%
medical benefits
Vision: 65%
dental benefits
None: 21%
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