Help Desk Representative Salary

An average Help Desk Representative in the United States can expect to take home roughly $14.75 per hour. Health benefits are not enjoyed by everyone in this line of work, and nearly one in five lack any coverage at all. Medical benefits are reported by a strong majority and dental coverage is claimed by a fair number. Job satisfaction is reported as high by the vast majority of workers. Male Help Desk Representatives who responded to the survey are more common than women; more than half (65 percent) are men. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$28,669 - $49,870
(Median)
$29K
$36K
$50K
MEDIAN: $36,464
10%
50%
90%

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$10.38 - $20.62
(Median)
$10
$15
$21
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$28,669 - $49,870  
   
Bonus
$0.00 - $3,394  
Commission
$100.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,958 - $47,125  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 87
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.38 - $20.62  
   
Overtime
$14.72 - $32.58  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,394  
   
Commission
$100.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,958 - $47,125  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 109
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Job Description for Help Desk Representative

Help desk representatives are responsible for maintaining customer relationships for a company by answering all of their questions and concerns and providing technical support when necessary.

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Help Desk Representative Tasks

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Representative


Survey results imply that Help Desk Representatives put a diverse skill set to use. Most notably, skills in Help Desk / Desktop Support, Windows Operating System General Use, A+, and Help Desk / Desktop Support are correlated to pay that is above average, with boosts between 4 percent and 6 percent. Skills that are correlated to lower pay, on the other hand, include Microsoft Word. Most people experienced in Help Desk / Desktop Support also know Microsoft Office.

Pay by Experience Level for Help Desk Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. Salaries for inexperienced workers average out to $35K, and those with five to 10 years' experience earn a higher median of $33K. The average pay reported by folks with 10 to 20 years of experience is around $46K. Help Desk Representatives with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $50K.

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Experience Affects Help Desk Representative Salaries

Late-Career
up arrow 47%

Experienced
up arrow 36%


National Average
$34,000


Skills That Affect Help Desk Representative Salaries

Help Desk / Desktop Support
up arrow 6%

Windows Operating System General Use
up arrow 5%

Help Desk / Desktop Support (Tier 2)
up arrow 4%

A+
up arrow 4%

Help Desk / Desktop Support (Tier 1)
up arrow 1%

Microsoft Office
up arrow 1%

Microsoft Excel
up arrow 1%

National Average
$34,000

Microsoft Word
up arrow 6%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 25 votes.

Gender

Female
35 %
Male
65 %

Years of Experience

Less than 1 year
11%
1-4 years
61%
5-9 years
16%
10-19 years
10%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 73%
medical benefits
Vision: 65%
dental benefits
None: 21%
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