Help Desk Representative Salary (United States)

A Help Desk Representative earns an average wage of $14.77 per hour. People in this job generally don't have more than 10 years' experience.
Help Desk Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$28,059 - $45,800
(Median)
28K
35K
39K
46K
MEDIAN: $35,012
10%
50%
75%
90%
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Help Desk Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.04 - $20.46
(Median)
10
12
15
17
20
MEDIAN: $14.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$28,059 - $45,800  
   
Bonus
$0.00 - $3,020  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,366 - $45,496  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 103
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.04 - $20.46  
   
Overtime
$5.96 - $31.46  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,020  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,366 - $45,496  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 126
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Job Description for Help Desk Representative

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Help Desk Representative Job Listings

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Popular Skills for Help Desk Representative

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Experience Affects Help Desk Representative Salaries

Experienced
up arrow 19%
National Average
$33,000

Skills That Affect Help Desk Representative Salaries

Help Desk / Desktop Support (Tier 1)
up arrow 5%
Windows Operating System General Use
up arrow 5%
A+
up arrow 4%
Help Desk / Desktop Support (Tier 2)
up arrow 3%
Microsoft Excel
up arrow 2%
Microsoft Office
0%
Help Desk / Desktop Support
0%
National Average
$33,000
Microsoft Word
up arrow 3%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 35 votes.

Gender

Female
30%
female alumni
 
Male
70%
male alumni

Years of Experience

Less than 1 year
10%
1-4 years
60%
5-9 years
19%
10-19 years
10%
20 years or more
0%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 71%
vision benefits Vision: 59% employee benefits None: 19%