Help Desk Representative Salary

The average Help Desk Representative in the United States earns approximately $14.90 per hour. Job satisfaction is reported as high by the vast majority of workers. While some workers in this profession — just under one in four — do not have any health coverage, a strong majority do receive medical benefits and a fair number have dental insurance. There are more male Help Desk Representatives than female among those who completed the questionnaire, making up 67 percent. The numbers in this rundown were provided by PayScale's salary survey participants.

$28,467 - $46,353
(Median)
$28K
$36K
$46K
MEDIAN: $35,857
10%
50%
90%

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$9.98 - $20.82
(Median)
$10
$15
$21
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$28,467 - $46,353  
   
Bonus
$0.00 - $3,444  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,702 - $46,578  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 88
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.98 - $20.82  
   
Overtime
$6.90 - $31.68  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,444  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,702 - $46,578  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 112
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Job Description for Help Desk Representative

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Representative


Help Desk Representatives seem to require a number of specific skills. Most notably, skills in Windows Operating System General Use, A+, Help Desk / Desktop Support, and Help Desk / Desktop Support are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Word. It is often found that people who know Microsoft Office are also skilled in Microsoft Excel and Help Desk / Desktop Support. For most people, competency in Help Desk / Desktop Support indicates knowledge of Help Desk / Desktop Support and Microsoft Excel.

Related Job Salaries

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Experience Affects Help Desk Representative Salaries

Experienced
up arrow 28%


National Average
$34,000


Skills That Affect Help Desk Representative Salaries

Windows Operating System General Use
up arrow 5%

A+
up arrow 5%

Help Desk / Desktop Support
up arrow 2%

Help Desk / Desktop Support (Tier 2)
up arrow 2%

Help Desk / Desktop Support (Tier 1)
up arrow 1%

Microsoft Excel
up arrow 1%

National Average
$34,000

Microsoft Office
up arrow 1%

Microsoft Word
up arrow 4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 27 votes.

Gender

Female
33 %
Male
67 %

Years of Experience

Less than 1 year
10%
1-4 years
60%
5-9 years
17%
10-19 years
11%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 72%
vision benefits Vision: 60% employee benefits None: 22%
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