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Help Desk Representative Salary

For Help Desk Representatives, hourly average wages total $14.80 per hour. Health benefits are not claimed by all — about a fifth lack any form of coverage — but a strong majority have medical insurance, and a fair number have dental, too. More than half of Help Desk Representatives (68 percent) survey respondents are men. Job satisfaction for Help Desk Representatives is high. The numbers in this rundown were provided by PayScale's salary survey participants.

$28,602 - $46,115
(Median)
$29K
$36K
$46K
MEDIAN: $35,536
10%
50%
90%

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$9.94 - $20.67
(Median)
$9
$15
$21
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$28,602 - $46,115  
   
Bonus
$0.00 - $3,444  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,253 - $46,444  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 91
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.94 - $20.67  
   
Overtime
$6.95 - $31.46  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,444  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,253 - $46,444  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 117

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Job Description for Help Desk Representative

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Representative


Survey results suggest that Help Desk Representatives put a wide range of professional skills to use. Most notably, skills in Windows Operating System General Use, A+, Help Desk / Desktop Support, and Help Desk / Desktop Support are correlated to pay that is above average, with boosts in pay of 4 percent. Skills that seem to negatively impact pay include Microsoft Word. Most people experienced in Microsoft Office also know Microsoft Excel and Help Desk / Desktop Support. Most people experienced in Help Desk / Desktop Support also know Help Desk / Desktop Support and Microsoft Excel.

Related Job Salaries

United States (change)

Experience Affects Help Desk Representative Salaries

Experienced
up arrow 24%


National Average
$34,000


Skills That Affect Help Desk Representative Salaries

Windows Operating System General Use
up arrow 4%

Help Desk / Desktop Support (Tier 2)
up arrow 3%

A+
up arrow 3%

Help Desk / Desktop Support (Tier 1)
up arrow 2%

Help Desk / Desktop Support
up arrow 2%

Microsoft Excel
0%

National Average
$34,000

Microsoft Office
up arrow 1%

Microsoft Word
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 27 votes.

Gender

Female
32 %
Male
68 %

Years of Experience

Less than 1 year
10%
1-4 years
59%
5-9 years
17%
10-19 years
12%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 72%
vision benefits Vision: 61% employee benefits None: 21%
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