Help Desk Representative Salary

The average Help Desk Representative in the United States can expect to rake in roughly $15.07 per hour. Job satisfaction is considered about average by most people in this profession. A strong majority enjoy medical while a fair number get dental coverage. Vision coverage is also available to the greater part. The data in this summary comes from the PayScale salary survey.

$29,100 - $58,853
$29K
$39K
$59K
MEDIAN: $39,130
10%
50%
90%

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$11.70 - $21.11
$12
$15
$21
MEDIAN: $15.07
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$29,100 - $58,853  
   
Bonus
$0.00 - $3,575  
Profit Sharing
$900  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,514 - $48,824  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 46
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$11.70 - $21.11  
   
Overtime
$14.54 - $34.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $3,575  
   
Profit Sharing
$900  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,514 - $48,824  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 61

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Job Description for Help Desk Representative

Help desk representatives are responsible for maintaining customer relationships for a company by answering all of their questions and concerns and providing technical support when necessary.

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Help Desk Representative Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Representative


Survey results imply that Help Desk Representatives put a diverse skill set to use. Most notably, skills in Help Desk / Desktop Support, Help Desk / Desktop Support, Microsoft Office, and A+ are correlated to pay that is above average, with boosts between 4 percent and 18 percent. Skills that seem to negatively impact pay include Microsoft Word, Microsoft Excel, and Help Desk / Desktop Support. Most people experienced in Help Desk / Desktop Support also know Microsoft Excel.

Pay by Experience Level for Help Desk Representative

Pay by Experience for a Help Desk Representative has a positive trend. An entry-level Help Desk Representative with less than 5 years of experience can expect to earn an average total compensation of $34,000 based on 89 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $38,000 based on 22 salaries. An experienced Help Desk Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $35,000 based on 12 salaries. A Help Desk Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $50,000 based on 5 salaries.

Related Job Salaries

Key Stats for Help Desk Representative

Gender

Female
31 %
Male
69 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 15 votes.
Less than 1 year
11%
1-4 years
61%
5-9 years
16%
10-19 years
11%
20 years or more
1%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Representative Salaries

Late-Career
▲46%

▲12%

Experienced
▲2%

National Average
$34,000

▼1%

Skills That Affect Help Desk Representative Salaries



A+
▲4%



National Average
$34,000


Microsoft Excel
▼4%

Microsoft Word
▼7%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 15 votes.

Gender

Female
31 %
Male
69 %

Years of Experience

Less than 1 year
11%
1-4 years
61%
5-9 years
16%
10-19 years
11%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 71%
vision benefits
Vision: 64%
no benefits
None: 19%