Help Desk Representative Salary

The average Help Desk Representative in the United States can expect to rake in roughly $15.12 per hour. Most people in this profession are content with their work, and moderate levels of job satisfaction are reported. Health benefits are not claimed by all — between a fifth and a fourth lack any form of coverage — but a strong majority have medical insurance, and a majority have dental, too. Male Help Desk Representatives who responded to the survey are more common than women; more than half (67 percent) are men. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$29,258 - $58,062
$29K
$39K
$58K
MEDIAN: $38,984
10%
50%
90%

Add this chart to your site: 640px    300px

$11.62 - $21.27
$12
$15
$21
MEDIAN: $15.12
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$29,258 - $58,062  
   
Bonus
$0.00 - $3,575  
Profit Sharing
$900  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,485 - $48,887  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 50
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$11.62 - $21.27  
   
Overtime
$14.79 - $34.97  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $3,575  
   
Profit Sharing
$900  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,485 - $48,887  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 66

Find Out Exactly What You Should Be Paid

United States (change)

Employers: Start Here »

Job Description for Help Desk Representative

Help desk representatives are responsible for maintaining customer relationships for a company by answering all of their questions and concerns and providing technical support when necessary.

Read More...

Help Desk Representative Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Computer Help Desk Representative Job Listings

Search for more jobs:

Popular Skills for Help Desk Representative


Help Desk Representatives seem to require a number of specific skills. Most notably, skills in Help Desk / Desktop Support, Help Desk / Desktop Support, A+, and Microsoft Office are correlated to pay that is above average. At the other end of the pay range are skills like Microsoft Word. Most people familiar with Help Desk / Desktop Support also know Microsoft Excel.

Pay by Experience Level for Help Desk Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Help Desk Representatives — those with more experience do not necessarily bring in higher earnings. Workers with less than five years' experience earn around $34K on average, and those who have five to 10 years under their belts see a higher median salary of $38K. People with 10 to 20 years of experience make an average of about $42K in this role. As Help Desk Representatives reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $50K.

Related Job Salaries

Key Stats for Help Desk Representative

Gender

Female
33 %
Male
67 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 17 votes.
Less than 1 year
10%
1-4 years
62%
5-9 years
15%
10-19 years
10%
20 years or more
3%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Representative Salaries

Late-Career
▲45%

Experienced
▲21%

▲11%

National Average
$35,000

▼1%

Skills That Affect Help Desk Representative Salaries

Help Desk / Desktop Support (Tier 2)
▲17%

Help Desk / Desktop Support
▲5%

A+
▲3%

Microsoft Office
▲2%

National Average
$35,000

Windows Operating System General Use
▼1%

Microsoft Excel
▼2%

Help Desk / Desktop Support (Tier 1)
▼3%

Microsoft Word
▼8%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 17 votes.

Gender

Female
33 %
Male
67 %

Years of Experience

Less than 1 year
10%
1-4 years
62%
5-9 years
15%
10-19 years
10%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 68%
vision benefits
Vision: 62%
dental benefits
None: 22%
ADVERTISEMENT