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Help Desk Representative Salary (United States)

Average Help Desk Representatives in the United States make around $14.81 per hour. The majority of Help Desk Representatives (69 percent) survey respondents are male. The majority of workers are highly satisfied with their job. Health benefits are not claimed by all — nearly one in five lack any form of coverage — but a strong majority have medical insurance, and a fair number have dental, too. The information for this snapshot was generated by responses to the PayScale salary survey.
Help Desk Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$29,273 - $46,041
(Median)
29K
39K
46K
MEDIAN: $35,441
10%
75%
90%
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Help Desk Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.05 - $20.58
(Median)
10
12
15
18
21
MEDIAN: $14.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$29,273 - $46,041  
   
Bonus
$0.00 - $3,383  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,976 - $45,786  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 92
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.05 - $20.58  
   
Overtime
$5.87 - $31.92  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,383  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,976 - $45,786  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 120
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Job Description for Help Desk Representative

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Representative

Survey results suggest that Help Desk Representatives put a wide range of professional skills to use. Most notably, skills in Windows Operating System General Use, Help Desk / Desktop Support, Help Desk / Desktop Support, and A+ are correlated to pay that is above average, with boosts of 5 percent, 4 percent, 3 percent, and 3 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Microsoft Word. Those educated in Help Desk / Desktop Support tend to be well versed in Help Desk / Desktop Support.

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Experience Affects Help Desk Representative Salaries

Experienced
up arrow 17%
National Average
$33,000

Skills That Affect Help Desk Representative Salaries

Windows Operating System General Use
up arrow 5%
Help Desk / Desktop Support (Tier 1)
up arrow 4%
Help Desk / Desktop Support (Tier 2)
up arrow 3%
A+
up arrow 3%
Microsoft Excel
up arrow 2%
Help Desk / Desktop Support
0%
National Average
$33,000
Microsoft Office
up arrow 1%
Microsoft Word
up arrow 3%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 31 votes.

Gender

Female
31%
female alumni
 
Male
69%
male alumni

Years of Experience

Less than 1 year
10%
1-4 years
61%
5-9 years
17%
10-19 years
11%
20 years or more
1%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 73%
vision benefits Vision: 62% employee benefits None: 20%