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Help Desk Representative Salary

The average Help Desk Representative in the United States can expect to rake in roughly $14.87 per hour. Most people on this career path report moderate levels of job satisfaction. Men account for the majority of Help Desk Representatives who responded to the questionnaire — 67 percent to be exact. Health benefits are not claimed by all — one in five lack any form of coverage — but a fair number have medical insurance, and a strong majority have dental, too. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$28,975 - $46,115
(Median)
$29K
$36K
$46K
MEDIAN: $35,619
10%
50%
90%

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$9.88 - $20.58
(Median)
$9
$15
$21
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$28,975 - $46,115  
   
Bonus
$0.00 - $3,383  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,162 - $45,811  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 91
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.88 - $20.58  
   
Overtime
$5.50 - $32.45  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,383  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,162 - $45,811  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 110

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Job Description for Help Desk Representative

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Representative


Help Desk Representatives generally report applying a varied skill set to their work. Most notably, skills in Windows Operating System General Use, A+, Help Desk / Desktop Support, and Help Desk / Desktop Support are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Word. Those familiar with Help Desk / Desktop Support also tend to know Help Desk / Desktop Support and Microsoft Excel. Those proficient in Microsoft Office are, more often than not, also skilled in Microsoft Excel and Help Desk / Desktop Support.

Related Job Salaries

United States (change)

Experience Affects Help Desk Representative Salaries

Experienced
up arrow 22%


National Average
$34,000


Skills That Affect Help Desk Representative Salaries

Windows Operating System General Use
up arrow 5%

Help Desk / Desktop Support (Tier 1)
up arrow 3%

A+
up arrow 3%

Help Desk / Desktop Support
up arrow 2%

Help Desk / Desktop Support (Tier 2)
up arrow 2%

Microsoft Excel
0%

National Average
$34,000

Microsoft Office
up arrow 1%

Microsoft Word
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 30 votes.

Gender

Female
33 %
Male
67 %

Years of Experience

Less than 1 year
9%
1-4 years
61%
5-9 years
17%
10-19 years
11%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 73%
vision benefits Vision: 61% employee benefits None: 20%