Help Desk Representative Salary
The average Help Desk Representative in the United States can expect to rake in roughly $15.12 per hour. Most people in this profession are content with their work, and moderate levels of job satisfaction are reported. Health benefits are not claimed by all — between a fifth and a fourth lack any form of coverage — but a strong majority have medical insurance, and a majority have dental, too. Male Help Desk Representatives who responded to the survey are more common than women; more than half (67 percent) are men. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
Job Description for Help Desk Representative
Help desk representatives are responsible for maintaining customer relationships for a company by answering all of their questions and concerns and providing technical support when necessary.Read More...
These representatives may have a wide range of duties, and computer skills are essential in order to use particular software programs and type quickly. A polite and professional manner of speaking is also important to work well with customers who may occasionally be angry or upset. Help desk representatives must be able to sit for long periods of time and answer multi-line phones, and it is always important to maintain a positive demeanor, as keeping customers satisfied and thriving in a team environment will keep the business running smoothly.
Those in this position must be highly dependable, and should be able to lift up to 25 pounds for the occasional need to move small- and medium-sized boxes and equipment. Some employers may require a bachelor's degree for this position, while others require only a high school diploma or GED. Above all, help desk representatives must maintain the highest-possible customer satisfaction at all times and provide necessary support to an exceptional degree.
Help Desk Representative Tasks
- Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
- Troubleshoot all information technology issues, including software, hardware, and networking.
Computer Help Desk Representative Job Listings
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Popular Skills for Help Desk Representative
Help Desk Representatives seem to require a number of specific skills. Most notably, skills in Help Desk / Desktop Support, Help Desk / Desktop Support, A+, and Microsoft Office are correlated to pay that is above average. At the other end of the pay range are skills like Microsoft Word. Most people familiar with Help Desk / Desktop Support also know Microsoft Excel.
Pay by Experience Level for Help Desk Representative
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience and pay tend to be weakly linked for Help Desk Representatives — those with more experience do not necessarily bring in higher earnings. Workers with less than five years' experience earn around $34K on average, and those who have five to 10 years under their belts see a higher median salary of $38K. People with 10 to 20 years of experience make an average of about $42K in this role. As Help Desk Representatives reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $50K.
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Key Stats for Help Desk Representative
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