Help Desk Representative Salary

Median pay for Help Desk Representatives in the United States is around $15.05 per hour. Not all workers are lucky enough to have benefits; in fact, around one in four are without coverage. Medical insurance is claimed by a strong majority and dental insurance is reported by the greater part. Making up 70 percent of those who took the survey, male Help Desk Representatives greatly outnumber their female counterparts. Most people in this profession are content with their work, and moderate levels of job satisfaction are reported. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$29,520 - $60,218
$30K
$40K
$60K
MEDIAN: $40,269
10%
50%
90%

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$11.70 - $21.20
$12
$15
$21
MEDIAN: $15.05
10%
50%
90%

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$0$60K
Salary $29,520 - $60,218
Bonus $0.00 - $4,894
Profit Sharing $900
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,428 - $51,321
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 47
Hourly Data $0$39
Hourly Rate $11.70 - $21.20
Overtime $14.54 - $39.67
Annual Data $0$51K
Bonus $0.00 - $4,894
Profit Sharing $900
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,428 - $51,321
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 58

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Help Desk Representative

Help desk representatives are responsible for maintaining customer relationships for a company by answering all of their questions and concerns and providing technical support when necessary.

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Help Desk Representative Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Help Desk Representative Job Listings

Popular Skills for Help Desk Representative


Survey results suggest that Help Desk Representatives put a wide range of professional skills to use. Most notably, skills in Help Desk / Desktop Support, Help Desk / Desktop Support, Microsoft Office, and A+ are correlated to pay that is above average, with boosts between 4 percent and 17 percent. Skills that seem to negatively impact pay include Microsoft Word, Microsoft Excel, and Help Desk / Desktop Support. Most people skilled in Help Desk / Desktop Support are similarly competent in Microsoft Excel.

Pay by Experience Level for Help Desk Representative

Pay by Experience for a Help Desk Representative has a positive trend. An entry-level Help Desk Representative with less than 5 years of experience can expect to earn an average total compensation of $34,000 based on 89 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $38,000 based on 22 salaries. An experienced Help Desk Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $35,000 based on 12 salaries. A Help Desk Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $50,000 based on 5 salaries.

Related Job Salaries

Key Stats for Help Desk Representative

Gender

Female
30 %
Male
70 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 15 votes.
Less than 1 year
11%
1-4 years
62%
5-9 years
15%
10-19 years
10%
20 years or more
1%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Representative Salaries

Late-Career
▲46%

▲11%

Experienced
▲2%

National Average
$34,000

▼2%

Skills That Affect Help Desk Representative Salaries




A+
▲3%


National Average
$34,000


Microsoft Excel
▼4%

Microsoft Word
▼8%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 15 votes.

Gender

Female
30 %
Male
70 %

Years of Experience

Less than 1 year
11%
1-4 years
62%
5-9 years
15%
10-19 years
10%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 67%
vision benefits
Vision: 60%
no benefits
None: 24%
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