Help Desk Representative Salary

Help Desk Representatives in the United States take home approximately $14.83 per hour on average. There are more male Help Desk Representatives than female among those who completed the questionnaire, making up 68 percent. Job satisfaction is high and work is enjoyable for most Help Desk Representatives. Unfortunately, some people in this line of work are without benefits — just under a fourth lack coverage. On the flip side, a fair number have medical insurance and a strong majority receive dental plans. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$28,467 - $46,353

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$9.96 - $20.66

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$28,467 - $46,353  
   
Bonus
$0.00 - $3,452  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,674 - $46,636  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 88
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.96 - $20.66  
   
Overtime
$6.90 - $31.68  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,452  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,674 - $46,636  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 110
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Job Description for Help Desk Representative

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Representative


Survey results suggest that Help Desk Representatives put a wide range of professional skills to use. Most notably, skills in A+, Windows Operating System General Use, Help Desk / Desktop Support, and Help Desk / Desktop Support (Tier 1) are correlated to pay that is above average. Skills that seem to negatively impact pay include Microsoft Word. Most people familiar with Microsoft Office also know Microsoft Excel and Help Desk / Desktop Support. Those proficient in Help Desk / Desktop Support are, more often than not, also skilled in Help Desk / Desktop Support and Microsoft Excel.

Related Job Salaries

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Experience Affects Help Desk Representative Salaries

Experienced
up arrow 30%


National Average
$34,000


Skills That Affect Help Desk Representative Salaries

Windows Operating System General Use
up arrow 5%

A+
up arrow 5%

Help Desk / Desktop Support (Tier 2)
up arrow 2%

Help Desk / Desktop Support (Tier 1)
up arrow 1%

Help Desk / Desktop Support
up arrow 1%

Microsoft Excel
up arrow 1%

National Average
$34,000

Microsoft Office
up arrow 1%

Microsoft Word
up arrow 5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 27 votes.

Gender

Female
32 %
Male
68 %

Years of Experience

Less than 1 year
10%
1-4 years
61%
5-9 years
17%
10-19 years
11%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 72%
vision benefits Vision: 61% employee benefits None: 22%
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