Help Desk Representative Salary

Median pay for Help Desk Representatives in the United States is around $14.83 per hour. Most people who answered the questionnaire are men; 67 percent of Help Desk Representatives are male. Although somewhere between a fifth and a fourth lack health benefits of any kind, a strong majority do enjoy medical insurance, and a fair number get dental coverage, too. For the most part, Help Desk Representatives enjoy their work and report high levels of job satisfaction. This snapshot results from replies to PayScale's salary survey.

$28,467 - $46,353
(Median)
$28K
$36K
$46K
MEDIAN: $35,857
10%
50%
90%

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$9.96 - $20.66
(Median)
$10
$15
$21
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$28,467 - $46,353  
   
Bonus
$0.00 - $3,452  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,674 - $46,636  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 88
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.96 - $20.66  
   
Overtime
$6.90 - $31.68  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,452  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,674 - $46,636  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 110
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Job Description for Help Desk Representative

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Representative


Survey results imply that Help Desk Representatives put a diverse skill set to use. Most notably, skills in A+, Windows Operating System General Use, Help Desk / Desktop Support, and Help Desk / Desktop Support (Tier 1) are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Word. Those proficient in Help Desk / Desktop Support are, more often than not, also skilled in Help Desk / Desktop Support and Microsoft Excel. The majority of those who know Microsoft Office also know Microsoft Excel and Help Desk / Desktop Support.

Related Job Salaries

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Experience Affects Help Desk Representative Salaries

Experienced
up arrow 30%


National Average
$34,000


Skills That Affect Help Desk Representative Salaries

Windows Operating System General Use
up arrow 5%

A+
up arrow 5%

Help Desk / Desktop Support (Tier 2)
up arrow 2%

Help Desk / Desktop Support (Tier 1)
up arrow 1%

Help Desk / Desktop Support
up arrow 1%

Microsoft Excel
up arrow 1%

National Average
$34,000

Microsoft Office
up arrow 1%

Microsoft Word
up arrow 5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 27 votes.

Gender

Female
33 %
Male
67 %

Years of Experience

Less than 1 year
10%
1-4 years
61%
5-9 years
17%
10-19 years
11%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 72%
vision benefits Vision: 61% employee benefits None: 22%
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