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Help Desk Representative Salary

Help Desk Representatives in the United States pull down an average of $14.83 per hour. Health benefits are not enjoyed by everyone in this line of work, and about a fifth lack any coverage at all. Medical benefits are reported by a fair number and dental coverage is claimed by a strong majority. Job satisfaction for Help Desk Representatives is high. Male Help Desk Representatives are more prevalent than women among those who took the survey — 68 percent of professionals. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$28,933 - $46,191
(Median)
$29K
$36K
$46K
MEDIAN: $35,643
10%
50%
90%

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$9.92 - $20.76
(Median)
$9
$15
$21
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$28,933 - $46,191  
   
Bonus
$0.00 - $3,435  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,202 - $46,271  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 90
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.92 - $20.76  
   
Overtime
$6.85 - $31.92  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,435  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,202 - $46,271  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 114

Find Out Exactly What You Should Be Paid

United States (change)


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Job Description for Help Desk Representative

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Representative


Help Desk Representatives report using a diverse set of skills on the job. Most notably, skills in A+, Windows Operating System General Use, Help Desk / Desktop Support, and Help Desk / Desktop Support (Tier 1) are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Microsoft Word. Skill sets containing Microsoft Office also tend to include Microsoft Excel and Help Desk / Desktop Support. Most people familiar with Help Desk / Desktop Support also know Help Desk / Desktop Support and Microsoft Excel.

Related Job Salaries

United States (change)

Experience Affects Help Desk Representative Salaries

Experienced
up arrow 24%


National Average
$34,000


Skills That Affect Help Desk Representative Salaries

Windows Operating System General Use
up arrow 4%

A+
up arrow 4%

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Help Desk / Desktop Support (Tier 1)
up arrow 2%

Help Desk / Desktop Support
up arrow 2%

Microsoft Excel
0%

National Average
$34,000

Microsoft Office
up arrow 2%

Microsoft Word
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 28 votes.

Gender

Female
32 %
Male
68 %

Years of Experience

Less than 1 year
9%
1-4 years
59%
5-9 years
18%
10-19 years
12%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 72%
vision benefits Vision: 61% employee benefits None: 21%
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