Help Desk Representative Salary
Help Desk Representatives in the United States pull down an average of $15.17 per hour. Male Help Desk Representatives are more prevalent than women among those who took the survey — 63 percent of professionals. The majority of individuals in this role claim moderate levels of job satisfaction. Approximately one-fifth of professionals in this line of work do not receive benefits; however, a strong majority report medical coverage and the larger part claim dental coverage as well. This snapshot results from replies to PayScale's salary survey.
Job Description for Help Desk Representative
Help desk representatives are responsible for maintaining customer relationships for a company by answering all of their questions and concerns and providing technical support when necessary.Read More...
These representatives may have a wide range of duties, and computer skills are essential in order to use particular software programs and type quickly. A polite and professional manner of speaking is also important to work well with customers who may occasionally be angry or upset. Help desk representatives must be able to sit for long periods of time and answer multi-line phones, and it is always important to maintain a positive demeanor, as keeping customers satisfied and thriving in a team environment will keep the business running smoothly.
Those in this position must be highly dependable, and should be able to lift up to 25 pounds for the occasional need to move small- and medium-sized boxes and equipment. Some employers may require a bachelor's degree for this position, while others require only a high school diploma or GED. Above all, help desk representatives must maintain the highest-possible customer satisfaction at all times and provide necessary support to an exceptional degree.
Help Desk Representative Tasks
- Troubleshoot all information technology issues, including software, hardware, and networking.
- Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
Computer Help Desk Representative Job Listings
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Popular Skills for Help Desk Representative
Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Help Desk / Desktop Support, Help Desk / Desktop Support, A+, and Microsoft Office are correlated to pay that is above average, with boosts between 4 percent and 16 percent. Skills that pay less than market rate include Microsoft Word, Windows Operating System General Use, and Microsoft Excel. Those familiar with Help Desk / Desktop Support also tend to know Microsoft Excel.
Pay by Experience Level for Help Desk Representative
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Help Desk Representatives with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. The median compensation for relatively untried workers is $34K; in the five-to-10 year group, it's higher at around $37K. Help Desk Representatives claiming one to two decades of experience make an estimated median of $38K. Veterans who have worked for more than two decades do tend to make the most in the end; the median pay for this group is $50K.