Help Desk Representatives in the United States pull down an average of $15.17 per hour. Male Help Desk Representatives are more prevalent than women among those who took the survey — 63 percent of professionals. The majority of individuals in this role claim moderate levels of job satisfaction. Approximately one-fifth of professionals in this line of work do not receive benefits; however, a strong majority report medical coverage and the larger part claim dental coverage as well. This snapshot results from replies to PayScale's salary survey.

$28,429 - $49,316
(Median)
$28K
$37K
$49K
MEDIAN: $37,157
10%
50%
90%

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$11.64 - $21.59
(Median)
$12
$15
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$28,429 - $49,316  
   
Bonus
$0.00 - $3,523  
Profit Sharing
$900  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,349 - $47,795  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 51
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$11.64 - $21.59  
   
Overtime
$14.68 - $33.46  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $3,523  
   
Profit Sharing
$900  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,349 - $47,795  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 67
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Job Description for Help Desk Representative

Help desk representatives are responsible for maintaining customer relationships for a company by answering all of their questions and concerns and providing technical support when necessary.

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Help Desk Representative Tasks

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

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Popular Skills for Help Desk Representative


Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Help Desk / Desktop Support, Help Desk / Desktop Support, A+, and Microsoft Office are correlated to pay that is above average, with boosts between 4 percent and 16 percent. Skills that pay less than market rate include Microsoft Word, Windows Operating System General Use, and Microsoft Excel. Those familiar with Help Desk / Desktop Support also tend to know Microsoft Excel.

Pay by Experience Level for Help Desk Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Help Desk Representatives with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. The median compensation for relatively untried workers is $34K; in the five-to-10 year group, it's higher at around $37K. Help Desk Representatives claiming one to two decades of experience make an estimated median of $38K. Veterans who have worked for more than two decades do tend to make the most in the end; the median pay for this group is $50K.

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Experience Affects Help Desk Representative Salaries

Late-Career
up arrow 46%

Experienced
up arrow 11%


National Average
$34,000


Skills That Affect Help Desk Representative Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 16%

Help Desk / Desktop Support
up arrow 5%

A+
up arrow 4%

Microsoft Office
0%

National Average
$34,000

Help Desk / Desktop Support (Tier 1)
up arrow 2%

Microsoft Excel
up arrow 3%

Windows Operating System General Use
up arrow 4%

Microsoft Word
up arrow 10%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 17 votes.

Gender

Female
38 %
Male
63 %

Years of Experience

Less than 1 year
10%
1-4 years
64%
5-9 years
12%
10-19 years
10%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 70%
medical benefits
Vision: 62%
dental benefits
None: 21%
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