A Help Desk Specialist earns an average wage of $17.98 per hour. People in this job generally don't have more than 20 years' experience.

$32,537 - $58,224
(Median)
$33K
$43K
$58K
MEDIAN: $42,793
10%
50%
90%

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$12.78 - $24.78
(Median)
$13
$18
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$32,537 - $58,224  
   
Bonus
$0.00 - $3,013  
Profit Sharing
$20.13 - $8,015  
Commission
$750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,842 - $55,382  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 445
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$12.78 - $24.78  
   
Overtime
$19.55 - $36.95  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,013  
   
Commission
$750  
Profit Sharing
$20.13 - $8,015  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,842 - $55,382  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 448
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Job Description for Help Desk Specialist

A help desk specialist is responsible for maintaining customers' relationships with the company, providing answers to customers' questions and other needs related to technical support. These specialists are responsible for a variety of duties in the company, depending on the products or services for which they provide assistance. But the help desk specialist's main objective is to maintain a high level of customer satisfaction and provide them with any necessary support.

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Help Desk Specialist Tasks

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Help Desk Specialist


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Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Specialist

Pay by Experience Level for Help Desk Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $40,705

Larger city markers indicate a job is popular in that location.

Help Desk Specialist Reviews

What is it like working as a Help Desk Specialist?

Help Desk Specialist in Lakeland:
"Help people with computer problems and escalate if necessary."
Pros: Flexible schedule. The people and location.
Cons: The politics and red tape along with unplanned ordering.

Help Desk Specialist in Plano:
"Small company but small opportunities?"
Pros: Good atmosphere, friendly co-workers. Not a huge amount of middle-management.
Cons: IT is most frequently the most under appreciated department. As such, the company is reluctant to spend money on this department.

Related Job Salaries

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Experience Affects Help Desk Specialist Salaries




National Average
$41,000


Skills That Affect Help Desk Specialist Salaries







Microsoft Word
up arrow 3%

Windows Operating System General Use
up arrow 2%

A+
up arrow 2%

Microsoft Excel
up arrow 2%

Microsoft Office
up arrow 1%

National Average
$41,000

Help Desk / Desktop Support
up arrow 1%

Computer Hardware Technician
up arrow 1%

Customer Service
up arrow 2%

Help Desk / Desktop Support (Tier 1)
up arrow 2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 102 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
6%
1-4 years
51%
5-9 years
21%
10-19 years
18%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 73%
medical benefits
Vision: 60%
dental benefits
None: 17%
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