Help Desk Specialist Salary

A Help Desk Specialist earns an average wage of $17.83 per hour. People in this job generally don't have more than 20 years' experience.

$32,131 - $58,899
$32K
$43K
$59K
MEDIAN: $42,963
10%
50%
90%

Add this chart to your site: 640px    300px

$13.07 - $25.20
$13
$18
$25
MEDIAN: $17.94
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$32,131 - $58,899  
   
Bonus
$0.00 - $3,955  
Profit Sharing
$0.00 - $3,091  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,022 - $56,640  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 430
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$13.07 - $25.20  
   
Overtime
$19.77 - $35.97  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $3,955  
   
Profit Sharing
$0.00 - $3,091  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,022 - $56,640  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 433

Find Out Exactly What You Should Be Paid

United States (change)

Employers: Start Here »

Job Description for Help Desk Specialist

A help desk specialist is responsible for maintaining customers' relationships with the company, providing answers to customers' questions and other needs related to technical support. These specialists are responsible for a variety of duties in the company, depending on the products or services for which they provide assistance. But the help desk specialist's main objective is to maintain a high level of customer satisfaction and provide them with any necessary support.

Read More...

Help Desk Specialist Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Common Career Paths for Help Desk Specialist


Add this chart to your site:   640px 640px    300px 300px

Computer Help Desk Representative Job Listings

Search for more jobs:

Popular Skills for Help Desk Specialist

Pay by Experience Level for Help Desk Specialist

Pay by Experience for a Help Desk Specialist has a positive trend. An entry-level Help Desk Specialist with less than 5 years of experience can expect to earn an average total compensation of $38,000 based on 574 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $44,000 based on 239 salaries. An experienced Help Desk Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $47,000 based on 163 salaries. A Help Desk Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $52,000 based on 28 salaries.

Pay Difference by Location

National Average: $40,837

Larger city markers indicate a job is popular in that location.

Help Desk Specialist Reviews

Q: What is it like working as a Help Desk Specialist?

Help Desk Specialist in Lakeland:
"Help people with computer problems and escalate if necessary."
Pros: Flexible schedule. The people and location.
Cons: The politics and red tape along with unplanned ordering.

Help Desk Specialist in Plano:
"Small company but small opportunities?"
Pros: Good atmosphere, friendly co-workers. Not a huge amount of middle-management.
Cons: IT is most frequently the most under appreciated department. As such, the company is reluctant to spend money on this department.

Related Job Salaries

Key Stats for Help Desk Specialist

Gender

Female
19 %
Male
81 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 98 votes.
Less than 1 year
6%
1-4 years
53%
5-9 years
20%
10-19 years
18%
20 years or more
3%
ADVERTISEMENT
Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Specialist Salaries

▲26%

▲15%

▲7%

National Average
$41,000

▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 98 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
6%
1-4 years
53%
5-9 years
20%
10-19 years
18%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 72%
vision benefits
Vision: 61%
no benefits
None: 18%
ADVERTISEMENT