Help Desk Supervisor Salary

The average salary for a Help Desk Supervisor is $55,189 per year. A skill in Project Management is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this field.

$40,855 - $73,631
$41K
$55K
$74K
MEDIAN: $55,333
10%
50%
90%

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$15.05 - $27.49
$15
$21
$27
MEDIAN: $20.72
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25K$50K$75K
Salary
$40,855 - $73,631  
   
Bonus
$302.01 - $6,953  
Profit Sharing
$1,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,901 - $73,774  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 224
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$15.05 - $27.49  
   
Overtime
$17.99 - $40.54  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$302.01 - $6,953  
   
Profit Sharing
$1,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,901 - $73,774  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 57

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United States (change)

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Job Description for Help Desk Supervisor

Help desk supervisors manage and oversee the help desk staff of the company they're working for. They provide technical help, supervise and coordinate group projects, and install any computer hardware and antivirus software. They also perform day-to-day help desk tasks, including answering questions and providing customer service. Help desk supervisors typically hire and train new employees in addition to managing the existing staff.

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Help Desk Supervisor Tasks

  • Hire, review, and fire non-management employees.
  • Plan, direct, and coordinate of the internal information technology help desk.
  • Perform extensive customer communication.
  • Oversee servicing of a range of equipment from workstations to servers to networks.
  • Plan, direct and coordinate daily activities of a department/group/team.

Common Career Paths for Help Desk Supervisor


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Help Desk Supervisor Job Listings

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Popular Skills for Help Desk Supervisor

Pay by Experience Level for Help Desk Supervisor

Pay by Experience for a Help Desk Supervisor has a positive trend. An entry-level Help Desk Supervisor with less than 5 years of experience can expect to earn an average total compensation of $49,000 based on 123 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Supervisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $55,000 based on 105 salaries. An experienced Help Desk Supervisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $60,000 based on 80 salaries. A Help Desk Supervisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $63,000 based on 24 salaries.

Pay Difference by Location

National Average: $54,568

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Help Desk Supervisor

Gender

Female
27 %
Male
73 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 48 votes.
Less than 1 year
1%
1-4 years
32%
5-9 years
31%
10-19 years
26%
20 years or more
9%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Supervisor Salaries

▲16%

▲10%

▲2%

National Average
$55,000

▼10%

Skills That Affect Help Desk Supervisor Salaries

Project Management
▲13%

Information Technology (IT) Support
▲1%

National Average
$55,000




Customer Service Metrics
▼16%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 48 votes.

Gender

Female
27 %
Male
73 %

Years of Experience

Less than 1 year
1%
1-4 years
32%
5-9 years
31%
10-19 years
26%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 80%
vision benefits
Vision: 69%
no benefits
None: 11%
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