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Help Desk Supervisor Salary (United States)

The average pay for a Help Desk Supervisor is $53,488 per year. A skill in Project Management is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this field. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.
Help Desk Supervisor Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$39,738 - $69,300
(Median)
40K
47K
53K
63K
69K
MEDIAN: $53,488
10%
25%
50%
75%
90%
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Help Desk Supervisor Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.16 - $27.42
(Median)
12
17
20
24
27
MEDIAN: $20
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Salary
$39,738 - $69,300  
   
Bonus
$0.00 - $6,953  
Profit Sharing
$1,526 - $4,915  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,685 - $70,177  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 382
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.16 - $27.42  
   
Overtime
$19.38 - $41.70  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $6,953  
   
Profit Sharing
$1,526 - $4,915  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,685 - $70,177  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 82
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Job Description for Help Desk Supervisor

Help desk supervisors manage and oversee the help desk staff of the company they're working for. They provide technical help, supervise and coordinate group projects, and install any computer hardware and antivirus software. They also perform day-to-day help desk tasks, including answering questions and providing customer service. Help desk supervisors typically hire and train new employees in addition to managing the existing staff.
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Help Desk Supervisor Tasks
  • Oversee servicing of a range of equipment from workstations to servers to networks.
  • Plan, direct and coordinate daily activities of a department/group/team.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.
  • Plan, direct, and coordinate of the internal information technology help desk.

Common Career Paths for Help Desk Supervisor

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Help Desk Supervisor Job Listings

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Popular Skills for Help Desk Supervisor

Pay by Experience Level for Help Desk Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Chicago
up arrow 7%
San Diego
up arrow 6%
National Average
$53,000
Los Angeles
up arrow 2%
Atlanta
up arrow 3%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

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Experience Affects Help Desk Supervisor Salaries

Late-Career
up arrow 15%
National Average
$53,000

Skills That Affect Help Desk Supervisor Salaries

Project Management
up arrow 13%
Customer Service
up arrow 4%
Information Technology (IT) Support
up arrow 3%
Help Desk / Desktop Support (Tier 2)
up arrow 3%
National Average
$53,000

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 105 votes.

Gender

Female
25%
female alumni
 
Male
75%
male alumni

Years of Experience

Less than 1 year
0%
1-4 years
28%
5-9 years
37%
10-19 years
32%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 92% dental benefits Dental: 82%
vision benefits Vision: 69% employee benefits None: 6%