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Help Desk Supervisor Salary

The average pay for a Help Desk Supervisor is $53,442 per year. A skill in Project Management is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this field. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.
$39,037 - $69,252
(Median)
39K
46K
53K
63K
69K
MEDIAN: $53,442
10%
25%
50%
75%
90%

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$11.87 - $27.17
(Median)
12
15
20
24
27
MEDIAN: $20
10%
25%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Salary
$39,037 - $69,252  
   
Bonus
$0.00 - $6,650  
Profit Sharing
$2,100 - $5,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,595 - $70,128  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 372
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$11.87 - $27.17  
   
Overtime
$19.25 - $41.91  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $6,650  
   
Profit Sharing
$2,100 - $5,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,595 - $70,128  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 79
United States (change)

Job Description for Help Desk Supervisor

Help desk supervisors manage and oversee the help desk staff of the company they're working for. They provide technical help, supervise and coordinate group projects, and install any computer hardware and antivirus software. They also perform day-to-day help desk tasks, including answering questions and providing customer service. Help desk supervisors typically hire and train new employees in addition to managing the existing staff.

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Help Desk Supervisor Tasks

  • Oversee servicing of a range of equipment from workstations to servers to networks.
  • Plan, direct and coordinate daily activities of a department/group/team.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.
  • Plan, direct, and coordinate of the internal information technology help desk.

Common Career Paths for Help Desk Supervisor


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Help Desk Supervisor Job Listings

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Popular Skills for Help Desk Supervisor

Pay by Experience Level for Help Desk Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

Experience Affects Help Desk Supervisor Salaries

Late-Career
up arrow 15%



National Average
$52,000


Skills That Affect Help Desk Supervisor Salaries

Project Management
up arrow 13%


Information Technology (IT) Support
up arrow 3%

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Customer Service
up arrow 3%

National Average
$52,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 97 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
0%
1-4 years
29%
5-9 years
36%
10-19 years
31%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 91% dental benefits Dental: 81%
vision benefits Vision: 69% employee benefits None: 7%