The average salary for a Help Desk Supervisor is $55,309 per year. A skill in Project Management is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this field.

$40,191 - $72,972
(Median)
$40K
$55K
$73K
MEDIAN: $55,308
10%
50%
90%

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$14.50 - $27.32
(Median)
$14
$20
$27
MEDIAN: $20
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25K$50K$75K
Salary
$40,191 - $72,972  
   
Bonus
$304.10 - $6,904  
Profit Sharing
$1,221  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,352 - $73,740  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 205
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$14.50 - $27.32  
   
Overtime
$17.87 - $40.31  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$304.10 - $6,904  
   
Profit Sharing
$1,221  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,352 - $73,740  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 46
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Job Description for Help Desk Supervisor

Help desk supervisors manage and oversee the help desk staff of the company they're working for. They provide technical help, supervise and coordinate group projects, and install any computer hardware and antivirus software. They also perform day-to-day help desk tasks, including answering questions and providing customer service. Help desk supervisors typically hire and train new employees in addition to managing the existing staff.

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Help Desk Supervisor Tasks

  • Oversee servicing of a range of equipment from workstations to servers to networks.
  • Plan, direct and coordinate daily activities of a department/group/team.
  • Perform extensive customer communication.
  • Hire, review, and fire non-management employees.
  • Plan, direct, and coordinate of the internal information technology help desk.

Common Career Paths for Help Desk Supervisor


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Help Desk Supervisor Job Listings

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Popular Skills for Help Desk Supervisor

Pay by Experience Level for Help Desk Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

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Experience Affects Help Desk Supervisor Salaries



National Average
$55,000



Skills That Affect Help Desk Supervisor Salaries

Project Management
up arrow 13%

Information Technology (IT) Support
up arrow 1%

People Management
0%

National Average
$55,000

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Customer Service
up arrow 4%

Customer Service Metrics
up arrow 16%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 33 votes.

Gender

Female
28 %
Male
72 %

Years of Experience

Less than 1 year
1%
1-4 years
32%
5-9 years
29%
10-19 years
27%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 83%
medical benefits
Vision: 73%
dental benefits
None: 9%
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