Help Desk Team Leader Salary (United States)

Help Desk Team Leaders in the United States can expect to earn an average of $47,259 per year. The pay spectrum stretches from $33,371 to $66,601 per year. Career duration and geography each impact pay for this group, with the former having the largest influence. A strong majority receive medical and dental insurance and a majority get vision plans. There are far more male Help Desk Team Leaders than women, making up 82 percent of those in this profession. Work is enjoyable for Help Desk Team Leaders, who typically claim high levels of job satisfaction. This report is based on answers to PayScale's salary questionnaire.
Help Desk Team Leader Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$34,957 - $67,341
(Median)
35K
41K
49K
57K
67K
MEDIAN: $48,875
10%
25%
50%
75%
90%
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Help Desk Team Leader Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$13.92 - $27.94
(Median)
14
16
20
23
28
MEDIAN: $19.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$34,957 - $67,341  
   
Bonus
$0.00 - $3,966  
Profit Sharing
$80.54 - $24,832  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,371 - $66,601  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 285
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$13.92 - $27.94  
   
Overtime
$21.53 - $40.50  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $3,966  
   
Profit Sharing
$80.54 - $24,832  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,371 - $66,601  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 131
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Job Description for Help Desk Team Leader

Help desk team leader positions are found in a variety of industries, but they are most common in information technology. Requirements for this job are mostly related to work experience, although some positions prefer a bachelor’s degree; additionally, most require a minimum of a high school diploma or equivalent. Work experience requirements depend on the company and pay level, but it usually includes at least two years in a help desk or customer service environment. Some positions may require specialized skills or credentials, such as security clearance and/or knowledge of specific technologies and applications.
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Help Desk Team Leader Tasks
  • Build and maintain knowledge bases for users and help desk team.
  • Interact with organization management to report metrics and to determine priorities and desired response times.
  • Lead help desk staff, setting schedules, evaluating performance, and creating standard protocols.
  • Control work flow for tickets and long-term projects, and escalate issues as they arise.

Help Desk Team Leader Job Listings

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Help Desk Team Leaders typically list a handful of skills they use on the job. Help Desk / Desktop Support (Tier 2) and Systems Troubleshooting are correlating skills—those who know the former usually know the latter.

Pay by Experience Level for Help Desk Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Though Help Desk Team Leaders can expect regular salary growth as they advance in their careers, experience does not seem to be a strong driver of pay increase. At career start, salaries are typically $42K, which grow to $48K after five to 10 years. Between 10 and 20 years, pay reaches $53K. As Help Desk Team Leaders approach two decades on the job, pay accelerates at a slower pace, and typical earnings come to $62K. Experienced employees who have 10-20 years of experience make up about one-fourth of the workforce; inexperienced individuals who have been working for less than one year comprise 0 percent, and senior people with more than 20 years under their belt fill out the remaining less than five percent. Age distribution in this workforce is concentrated between one and nine years of experience; more than half of respondents fall in this range.

Pay Difference By Location

Washington
up arrow 26%
Houston
up arrow 8%
National Average
$47,000
Chicago
up arrow 6%
Larger circles over a city indicate a job is popular in that location.
For Help Desk Team Leaders, working in the bustling city of Washington has its advantages, including an above-average pay rate. Help Desk Team Leaders will also find cushy salaries in Houston (+8 percent). The lowest-paying market is Chicago, which sits 6 percent below the national average.

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Experience Affects Help Desk Team Leader Salaries

Late-Career
up arrow 31%
Experienced
up arrow 11%
Mid-Career
up arrow 2%
National Average
$47,000
Entry-Level
up arrow 11%

Skills That Affect Help Desk Team Leader Salaries

Systems Troubleshooting
up arrow 2%
Help Desk / Desktop Support (Tier 2)
up arrow 1%
National Average
$47,000

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 77 votes.

Gender

Female
18%
female alumni
 
Male
82%
male alumni

Years of Experience

Less than 1 year
0%
1-4 years
35%
5-9 years
34%
10-19 years
26%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 83%
vision benefits Vision: 68% employee benefits None: 10%