Help Desk Team Leader Salary
|Salary||$37,498 - $72,084|
|Bonus||$0.00 - $5,009|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$36,286 - $71,247|
|Hourly Rate||$15.26 - $29.74|
|Overtime||$21.25 - $44.32|
|Bonus||$0.00 - $5,009|
|Total Pay (||$36,286 - $71,247|
Job Description for Help Desk Team Leader
Help desk team leader positions are found in a variety of industries, but they are most common in information technology. Requirements for this job are mostly related to work experience, although some positions prefer a bachelor’s degree; additionally, most require a minimum of a high school diploma or equivalent. Work experience requirements depend on the company and pay level, but it usually includes at least two years in a help desk or customer service environment. Some positions may require specialized skills or credentials, such as security clearance and/or knowledge of specific technologies and applications.Read More...
Typical duties performed by help desk team leaders include working with customers and clients remotely to effectively solve problems and perform requested tasks. Skills to accomplish these tasks include analytic abilities, knowledge of relevant technology, and excellent communication skills. Other duties performed by these professionals include generating reports of incidents and work performed, as well as cooperating with other workers to effectively troubleshoot and analyze situations. Participation in regular meetings is also necessary, in addition to independently following all company protocol and policies.
The equipment regularly used by help desk team leaders typically includes computers and various software applications. Software varies by company, but suites such as VMWare and various operating systems are common. Work hours for these team leaders vary depending on the help desk's operating hours, overnight shifts and work during typical business hours are common. Physical requirements are generally limited to long hours at the computer in an indoor environment.
Help Desk Team Leader Tasks
- Lead help desk staff, setting schedules, evaluating performance, and creating standard protocols.
- Control work flow for tickets and long-term projects, and escalate issues as they arise.
- Build and maintain knowledge bases for users and help desk team.
- Interact with organization management to report metrics and to determine priorities and desired response times.
Common Career Paths for Help Desk Team Leader
At the upper end, Help Desk Team Leaders who move into an Information Technology Manager role can end up with a hefty increase in pay. The average income for Information Technology Managers is a much higher $78K per year. A Help Desk Team Leader often moves on to become an IT Help Desk Manager or a Help Desk Supervisor.
Help Desk Team Leader Job Listings
Popular Skills for Help Desk Team Leader
Survey results show that Help Desk Team Leaders use a fair number of skills. Most notably, skills in Network Management / Administration, Microsoft Office, Team Leadership, and Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that seem to negatively impact pay include Customer Service, Troubleshooting, and Windows Operating System General Use. Those familiar with Help Desk / Desktop Support also tend to know Customer Service and Information Technology (IT) Support.
Pay by Experience Level for Help Desk Team Leader
Pay by Experience for a Help Desk Team Leader has a positive trend. An entry-level Help Desk Team Leader with less than 5 years of experience can expect to earn an average total compensation of $48,000 based on 139 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Team Leader with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $56,000 based on 122 salaries. An experienced Help Desk Team Leader which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $56,000 based on 65 salaries. A Help Desk Team Leader with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $51,000 based on 13 salaries.
Pay Difference by Location
Washington is home to an above-average pay rate for Help Desk Team Leaders, 32 percent higher than the national average. Help Desk Team Leaders will also find cushy salaries in Los Angeles (+25 percent), Minneapolis (+21 percent), New York (+19 percent), and Seattle (+18 percent). The smallest paychecks in the market, 19 percent south of the national average, can be found in Chicago.
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Key Stats for Help Desk Team Leader
Rated 4 out of 5
based on 59 votes.