A Help Desk Team Leader earns an average salary of $48,804 per year. Most people with this job move on to other positions after 20 years in this field.
Help Desk Team Leader Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$34,417 - $67,326
(Median)
34K
41K
49K
56K
67K
MEDIAN: $48,804
10%
25%
50%
75%
90%
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Help Desk Team Leader Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$13.44 - $26.62
(Median)
13
16
20
22
27
MEDIAN: $19.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$34,417 - $67,326  
   
Bonus
$0.00 - $3,598  
Profit Sharing
$240.00 - $17,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,640 - $66,731  
PayScale
Country: United States | Currency: USD | Updated: 18 Apr 2014 | Individuals Reporting: 431
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$13.44 - $26.62  
   
Overtime
$19.40 - $39.65  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $3,598  
   
Profit Sharing
$240.00 - $17,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,640 - $66,731  
PayScale
Country: United States | Currency: USD | Updated: 18 Apr 2014 | Individuals Reporting: 431
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Job Description for Help Desk Team Leader
Help desk team leader positions are found in a variety of industries, but they are most common in information technology. Requirements for this job are mostly related to work experience, although some positions prefer a bachelor’s degree; additionally, most require a minimum of a high school diploma or equivalent. Work experience requirements depend on the company and pay level, but it usually includes at least two years in a help desk or customer service environment. Some positions may require specialized skills or credentials, such as security clearance and/or knowledge of specific technologies and applications.
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Help Desk Team Leader Tasks
  • Build and maintain knowledge bases for users and help desk team.
  • Interact with organization management to report metrics and to determine priorities and desired response times.
  • Lead help desk staff, setting schedules, evaluating performance, and creating standard protocols.
  • Control work flow for tickets and long-term projects, and escalate issues as they arise.
Pay by Experience Level for Help Desk Team Leader
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Washington
up arrow 20%
National Average
$47,000
Chicago
up arrow 9%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Help Desk Team Leader Salaries

Late-Career
up arrow 30%
Experienced
up arrow 11%
Mid-Career
up arrow 3%
National Average
$47,000
Entry-Level
up arrow 11%

Skills That Affect Help Desk Team Leader Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 4%
Systems Troubleshooting
up arrow 4%
National Average
$47,000
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 76 votes.
Gender
Female
20%
female alumni
 
Male
80%
male alumni
Years of Experience
Less than 1 year
0%
1-4 years
35%
5-9 years
34%
10-19 years
26%
20 years or more
5%
Common Health Benefits
medical benefits Medical: 87% dental benefits Dental: 82%
vision benefits Vision: 68% employee benefits None: 11%
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