Help Desk Team Leader Salary

The average Help Desk Team Leader in the United States earns approximately $52K per year. Geographic location and years of experience each impact pay for this group, with the former having the largest influence. The majority of workers are highly satisfied with their job. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. The vast majority (84 percent) of Help Desk Team Leaders who answered the questionnaire are male. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$37,498 - $72,084
$37K
$52K
$72K
MEDIAN: $51,928
10%
50%
90%

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$15.26 - $29.74
$15
$22
$30
MEDIAN: $21.94
10%
50%
90%

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$0$72K
Salary $37,498 - $72,084
Bonus $0.00 - $5,009
Profit Sharing $3,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,286 - $71,247
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 210
Hourly Data $0$44
Hourly Rate $15.26 - $29.74
Hourly Tips $1.25
Overtime $21.25 - $44.32
Annual Data $0$71K
Bonus $0.00 - $5,009
Profit Sharing $3,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,286 - $71,247
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 89

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United States (change)

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Job Description for Help Desk Team Leader

Help desk team leader positions are found in a variety of industries, but they are most common in information technology. Requirements for this job are mostly related to work experience, although some positions prefer a bachelor’s degree; additionally, most require a minimum of a high school diploma or equivalent. Work experience requirements depend on the company and pay level, but it usually includes at least two years in a help desk or customer service environment. Some positions may require specialized skills or credentials, such as security clearance and/or knowledge of specific technologies and applications.

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Help Desk Team Leader Tasks

  • Lead help desk staff, setting schedules, evaluating performance, and creating standard protocols.
  • Control work flow for tickets and long-term projects, and escalate issues as they arise.
  • Build and maintain knowledge bases for users and help desk team.
  • Interact with organization management to report metrics and to determine priorities and desired response times.

Common Career Paths for Help Desk Team Leader


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At the upper end, Help Desk Team Leaders who move into an Information Technology Manager role can end up with a hefty increase in pay. The average income for Information Technology Managers is a much higher $78K per year. A Help Desk Team Leader often moves on to become an IT Help Desk Manager or a Help Desk Supervisor.

Help Desk Team Leader Job Listings

Popular Skills for Help Desk Team Leader


Survey results show that Help Desk Team Leaders use a fair number of skills. Most notably, skills in Network Management / Administration, Microsoft Office, Team Leadership, and Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that seem to negatively impact pay include Customer Service, Troubleshooting, and Windows Operating System General Use. Those familiar with Help Desk / Desktop Support also tend to know Customer Service and Information Technology (IT) Support.

Pay by Experience Level for Help Desk Team Leader

Pay by Experience for a Help Desk Team Leader has a positive trend. An entry-level Help Desk Team Leader with less than 5 years of experience can expect to earn an average total compensation of $48,000 based on 139 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Team Leader with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $56,000 based on 122 salaries. An experienced Help Desk Team Leader which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $56,000 based on 65 salaries. A Help Desk Team Leader with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $51,000 based on 13 salaries.

Pay Difference by Location

National Average: $50,903

Larger city markers indicate a job is popular in that location.

Washington is home to an above-average pay rate for Help Desk Team Leaders, 32 percent higher than the national average. Help Desk Team Leaders will also find cushy salaries in Los Angeles (+25 percent), Minneapolis (+21 percent), New York (+19 percent), and Seattle (+18 percent). The smallest paychecks in the market, 19 percent south of the national average, can be found in Chicago.

Related Job Salaries

Key Stats for Help Desk Team Leader

Gender

Female
16 %
Male
84 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 59 votes.
Less than 1 year
1%
1-4 years
39%
5-9 years
35%
10-19 years
21%
20 years or more
4%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Team Leader Salaries

▲10%

▲10%

▼0%

National Average
$51,000

▼5%

Skills That Affect Help Desk Team Leader Salaries

Network Management / Administration
▲17%

Microsoft Office
▲6%


National Average
$51,000




Help Desk / Desktop Support
▼6%

Windows Operating System General Use
▼10%

Troubleshooting
▼17%

Customer Service
▼18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 59 votes.

Gender

Female
16 %
Male
84 %

Years of Experience

Less than 1 year
1%
1-4 years
39%
5-9 years
35%
10-19 years
21%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 79%
vision benefits
Vision: 70%
no benefits
None: 14%
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