Help Desk Team Leader Salary

The average pay for a Help Desk Team Leader is $52,735 per year. Pay for this job rises steadily for more experienced workers, but goes down noticeably for the few employees with more than 20 years' experience. Most people move on to other jobs if they have more than 20 years' experience in this career. A skill in Network Management / Administration is associated with high pay for this job.
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$37,078 - $71,911
$37K
$53K
$72K
MEDIAN: $52,735
10%
50%
90%

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$15.88 - $29.91
$16
$22
$30
MEDIAN: $22.08
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$37,078 - $71,911  
   
Bonus
$0.00 - $4,926  
Profit Sharing
$8,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,349 - $71,303  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 184
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$15.88 - $29.91  
   
Hourly Tips
$1.25  
Overtime
$21.72 - $45.21  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $4,926  
   
Profit Sharing
$8,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,349 - $71,303  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 84

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Job Description for Help Desk Team Leader

Help desk team leader positions are found in a variety of industries, but they are most common in information technology. Requirements for this job are mostly related to work experience, although some positions prefer a bachelor’s degree; additionally, most require a minimum of a high school diploma or equivalent. Work experience requirements depend on the company and pay level, but it usually includes at least two years in a help desk or customer service environment. Some positions may require specialized skills or credentials, such as security clearance and/or knowledge of specific technologies and applications.

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Help Desk Team Leader Tasks

  • Lead help desk staff, setting schedules, evaluating performance, and creating standard protocols.
  • Control work flow for tickets and long-term projects, and escalate issues as they arise.
  • Build and maintain knowledge bases for users and help desk team.
  • Interact with organization management to report metrics and to determine priorities and desired response times.

Common Career Paths for Help Desk Team Leader


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Help Desk Team Leader Job Listings

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Popular Skills for Help Desk Team Leader

Pay by Experience Level for Help Desk Team Leader

Pay by Experience for a Help Desk Team Leader has a positive trend. An entry-level Help Desk Team Leader with less than 5 years of experience can expect to earn an average total compensation of $48,000 based on 139 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Team Leader with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $56,000 based on 122 salaries. An experienced Help Desk Team Leader which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $56,000 based on 65 salaries. A Help Desk Team Leader with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $51,000 based on 13 salaries.

Pay Difference by Location

National Average: $51,113

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Help Desk Team Leader

Gender

Female
19 %
Male
81 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 41 votes.
1-4 years
38%
5-9 years
36%
10-19 years
21%
20 years or more
5%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Team Leader Salaries

▲10%

▲9%

▼0%

National Average
$51,000

▼6%

Skills That Affect Help Desk Team Leader Salaries

Network Management / Administration
▲16%

Microsoft Office
▲5%

National Average
$51,000





Help Desk / Desktop Support
▼6%

Windows Operating System General Use
▼10%

Customer Service
▼18%

Troubleshooting
▼18%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 41 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

1-4 years
38%
5-9 years
36%
10-19 years
21%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 80%
vision benefits
Vision: 69%
no benefits
None: 14%