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Help Desk Team Leader Salary

Help Desk Team Leaders in the United States take home approximately $50K per year on average. Cash earnings for Help Desk Team Leaders — including $4K in bonuses and $24K in profit sharing proceeds near the top of the pay scale — generally stretch from $33K to $68K depending on individual performance. Career duration and the particular city each impact pay for this group, with the former having the largest influence. The vast majority of Help Desk Team Leaders (81 percent) survey respondents are men. Job satisfaction for Help Desk Team Leaders is high. A large number claim medical and dental insurance and a majority get vision coverage. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
$34,911 - $68,985
(Median)
35K
41K
50K
58K
69K
MEDIAN: $49,614
10%
25%
50%
75%
90%

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$13.95 - $28.15
(Median)
14
20
23
28
MEDIAN: $20
10%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$34,911 - $68,985  
   
Bonus
$0.00 - $4,000  
Profit Sharing
$81.70 - $24,468  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,405 - $67,625  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 291
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$13.95 - $28.15  
   
Overtime
$21.40 - $40.62  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,000  
   
Profit Sharing
$81.70 - $24,468  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,405 - $67,625  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 133
United States (change)

Job Description for Help Desk Team Leader

Help desk team leader positions are found in a variety of industries, but they are most common in information technology. Requirements for this job are mostly related to work experience, although some positions prefer a bachelor’s degree; additionally, most require a minimum of a high school diploma or equivalent. Work experience requirements depend on the company and pay level, but it usually includes at least two years in a help desk or customer service environment. Some positions may require specialized skills or credentials, such as security clearance and/or knowledge of specific technologies and applications.

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Help Desk Team Leader Tasks

  • Build and maintain knowledge bases for users and help desk team.
  • Interact with organization management to report metrics and to determine priorities and desired response times.
  • Lead help desk staff, setting schedules, evaluating performance, and creating standard protocols.
  • Control work flow for tickets and long-term projects, and escalate issues as they arise.

Common Career Paths for Help Desk Team Leader


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Help Desk Team Leaders usually experience a big boost in pay as they move up the career ladder to upper-level roles like IT Help Desk Manager. The average pay for a IT Help Desk Manager is $61K annually.

Help Desk Team Leader Job Listings

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Survey takers who work as Help Desk Team Leaders usually report a few specific skills. Those who have experience with Systems Troubleshooting, Help Desk / Desktop Support, and Team Leadership can expect to be compensated well for these skills. Skills that pay less than market rate include Team Leadership. Experience with Help Desk / Desktop Support is often linked with knowledge of Systems Troubleshooting.

Pay by Experience Level for Help Desk Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Help Desk Team Leaders, more experience in the field does not usually mean bigger paychecks. Relatively untried employees who have less than five years' experience make $42K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $49K. Help Desk Team Leaders claiming one to two decades of experience make an estimated median of $54K. As Help Desk Team Leaders reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $62K.

Related Job Salaries

Experience Affects Help Desk Team Leader Salaries

Late-Career
up arrow 29%

Experienced
up arrow 12%

Mid-Career
up arrow 2%

National Average
$48,000

Entry-Level
up arrow 12%

Skills That Affect Help Desk Team Leader Salaries

Systems Troubleshooting
up arrow 2%

Help Desk / Desktop Support (Tier 2)
up arrow 1%

National Average
$48,000

Team Leadership
up arrow 15%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 75 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
0%
1-4 years
36%
5-9 years
32%
10-19 years
27%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 83%
vision benefits Vision: 69% employee benefits None: 10%