Help Desk Team Leader Salary

Help Desk Team Leaders in the United States take home an average $50K per year. In the world of Help Desk Team Leaders, overall cash allowance can occasionally include more than $5K from bonuses and, in some exceptional cases, $25K from profit sharing, causing incomes to vary widely between $34K and $67K. Residence and experience level each impact pay for this group, with the former having the largest influence. A large number report receiving medical and dental coverage from their employers and a fair number collect vision insurance. Job satisfaction for Help Desk Team Leaders is high. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
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$35,427 - $69,573
(Median)
$35K
$50K
$70K
MEDIAN: $50,016
10%
50%
90%

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$14.54 - $27.84
(Median)
$15
$20
$28
MEDIAN: $20
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$35,427 - $69,573  
   
Bonus
$0.00 - $4,877  
Profit Sharing
$302.01 - $24,832  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,012 - $67,411  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 318
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$14.54 - $27.84  
   
Overtime
$21.77 - $43.08  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $4,877  
   
Profit Sharing
$302.01 - $24,832  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,012 - $67,411  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 143
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Job Description for Help Desk Team Leader

Help desk team leader positions are found in a variety of industries, but they are most common in information technology. Requirements for this job are mostly related to work experience, although some positions prefer a bachelor’s degree; additionally, most require a minimum of a high school diploma or equivalent. Work experience requirements depend on the company and pay level, but it usually includes at least two years in a help desk or customer service environment. Some positions may require specialized skills or credentials, such as security clearance and/or knowledge of specific technologies and applications.

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Help Desk Team Leader Tasks

  • Build and maintain knowledge bases for users and help desk team.
  • Interact with organization management to report metrics and to determine priorities and desired response times.
  • Lead help desk staff, setting schedules, evaluating performance, and creating standard protocols.
  • Control work flow for tickets and long-term projects, and escalate issues as they arise.

Common Career Paths for Help Desk Team Leader


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Help Desk Team Leaders who go on to become Information Technology Managers may see their salaries climb quite a bit. Median pay for Information Technology Managers is $77K annually.

Help Desk Team Leader Job Listings

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Popular Skills for Help Desk Team Leader


Help Desk Team Leaders report using a wide range of professional skills. Most notably, skills in Microsoft Office, Customer Service, Systems Troubleshooting, and Team Leadership are correlated to pay that is above average. At the other end of the pay range are skills like Windows Operating System General Use and Information Technology Support. Most people experienced in Help Desk / Desktop Support also know Customer Service and Information Technology (IT) Support.

Pay by Experience Level for Help Desk Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Help Desk Team Leaders — those with more experience do not necessarily bring in higher earnings. Respondents with less than five years' experience take home $44K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $50K. Help Desk Team Leaders who work for 10 to 20 years in their occupation tend to earn about $54K. More than 20 years of experience mean a somewhat bigger median paycheck of $55K, but it's not much more than what less experienced people make.

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Experience Affects Help Desk Team Leader Salaries

Late-Career
up arrow 13%

Experienced
up arrow 10%


National Average
$49,000

Entry-Level
up arrow 11%

Skills That Affect Help Desk Team Leader Salaries

Microsoft Office
up arrow 10%

Customer Service
up arrow 3%

Systems Troubleshooting
up arrow 1%

Help Desk / Desktop Support (Tier 2)
0%

Team Leadership
0%

National Average
$49,000

Network Management / Administration
up arrow 3%

Information Technology (IT) Support
up arrow 12%

Windows Operating System General Use
up arrow 13%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 65 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
0%
1-4 years
36%
5-9 years
33%
10-19 years
26%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 83%
medical benefits
Vision: 71%
dental benefits
None: 11%
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