Help Desk Team Leader Salary

For Help Desk Team Leaders, annual average wages total $50K per year. Residence and years of experience each impact pay for this group, with the former having the largest influence. Most Help Desk Team Leaders like their work and job satisfaction is high. There are far more male Help Desk Team Leaders survey respondents than women, making up 82 percent. Medical and dental coverage is claimed by a large number, and a fair number earn vision coverage. The data in this summary comes from the PayScale salary survey.
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$34,951 - $68,128

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$14.60 - $26.90

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$34,951 - $68,128  
   
Bonus
$0.00 - $4,878  
Profit Sharing
$650 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,831 - $66,570  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 297
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$14.60 - $26.90  
   
Overtime
$21.68 - $40.86  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,878  
   
Profit Sharing
$650 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,831 - $66,570  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 128
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Job Description for Help Desk Team Leader

Help desk team leader positions are found in a variety of industries, but they are most common in information technology. Requirements for this job are mostly related to work experience, although some positions prefer a bachelor’s degree; additionally, most require a minimum of a high school diploma or equivalent. Work experience requirements depend on the company and pay level, but it usually includes at least two years in a help desk or customer service environment. Some positions may require specialized skills or credentials, such as security clearance and/or knowledge of specific technologies and applications.

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Help Desk Team Leader Tasks

  • Build and maintain knowledge bases for users and help desk team.
  • Interact with organization management to report metrics and to determine priorities and desired response times.
  • Lead help desk staff, setting schedules, evaluating performance, and creating standard protocols.
  • Control work flow for tickets and long-term projects, and escalate issues as they arise.

Common Career Paths for Help Desk Team Leader


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Help Desk Team Leaders often transition into Information Technology Manager positions, for which compensation tends to be much higher. On average, Information Technology Managers earn $76K per year.

Help Desk Team Leader Job Listings

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Survey takers who work as Help Desk Team Leaders report a focused set of job skills. Most notably, skills in Systems Troubleshooting, Help Desk / Desktop Support, Information Technology Support, and Team Leadership are correlated to pay that is above average. Skills that pay less than market rate include Team Leadership and Information Technology Support. Competency in Help Desk / Desktop Support frequently indicates knowledge of Systems Troubleshooting.

Pay by Experience Level for Help Desk Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Help Desk Team Leaders, experience does not seem to be a major factor in determining pay. Workers with less than five years' experience earn around $43K on average, and those who have five to 10 years under their belts see a higher median salary of $50K. The average pay reported by folks with 10 to 20 years of experience is around $53K. Help Desk Team Leaders who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $61K.

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Experience Affects Help Desk Team Leader Salaries

Late-Career
up arrow 26%

Experienced
up arrow 9%

Mid-Career
up arrow 2%

National Average
$49,000

Entry-Level
up arrow 11%

Skills That Affect Help Desk Team Leader Salaries

Systems Troubleshooting
up arrow 1%

Help Desk / Desktop Support (Tier 2)
0%

National Average
$49,000

Information Technology (IT) Support
up arrow 11%

Team Leadership
up arrow 14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 68 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
0%
1-4 years
35%
5-9 years
32%
10-19 years
27%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 85%
vision benefits Vision: 72% employee benefits None: 9%
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