What am I worth?
Get a free salary report »
What should I pay?
Pay the right way »

Help Desk Team Leader Salary

Help Desk Team Leaders in the United States pull down an average of $50K annually. In the world of Help Desk Team Leaders, total cash compensation can vary between $33K and $67K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $5K and $25K, respectively. Career duration is the biggest factor affecting pay for this group, followed by geography. Job satisfaction is reported as high by the vast majority of workers. Most get medical and dental insurance, and a strong majority get vision plans, too. The vast majority of Help Desk Team Leaders (82 percent) survey respondents are men. The data in this summary comes from the PayScale salary survey.
Read More
$34,712 - $68,605
(Median)
$35K
$50K
$69K
MEDIAN: $49,568
10%
50%
90%

Add this chart to your site: 640px    300px

$13.80 - $26.80
(Median)
$14
$20
$27
MEDIAN: $20
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$34,712 - $68,605  
   
Bonus
$0.00 - $4,875  
Profit Sharing
$81.09 - $24,658  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,228 - $66,994  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 294
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$13.80 - $26.80  
   
Overtime
$21.04 - $40.50  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,875  
   
Profit Sharing
$81.09 - $24,658  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,228 - $66,994  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 134

Find Out Exactly What You Should Be Paid

United States (change)

- OR -

Log in with LinkedIn

Comp Managers Click Here »

Job Description for Help Desk Team Leader

Help desk team leader positions are found in a variety of industries, but they are most common in information technology. Requirements for this job are mostly related to work experience, although some positions prefer a bachelor’s degree; additionally, most require a minimum of a high school diploma or equivalent. Work experience requirements depend on the company and pay level, but it usually includes at least two years in a help desk or customer service environment. Some positions may require specialized skills or credentials, such as security clearance and/or knowledge of specific technologies and applications.

Read More...

Help Desk Team Leader Tasks

  • Build and maintain knowledge bases for users and help desk team.
  • Interact with organization management to report metrics and to determine priorities and desired response times.
  • Lead help desk staff, setting schedules, evaluating performance, and creating standard protocols.
  • Control work flow for tickets and long-term projects, and escalate issues as they arise.

Common Career Paths for Help Desk Team Leader


Add this chart to your site:   640px 640px    300px 300px


There are some Help Desk Team Leaders — though it's uncommon — that transition into Information Technology Managers, where earnings are an average $76K annually.

Help Desk Team Leader Job Listings

Search for more jobs:


Survey takers who work as Help Desk Team Leaders usually report a few specific skills. Those who have experience with Systems Troubleshooting, Help Desk / Desktop Support, and Team Leadership can expect to be compensated well for these skills. Skills that pay less than market rate include Team Leadership. It is not unusual for someone who knows Help Desk / Desktop Support to be familiar with Systems Troubleshooting as well.

Pay by Experience Level for Help Desk Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Help Desk Team Leaders, more experience in the field does not usually mean bigger paychecks. People who have worked for fewer than five years bring home $42K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $49K. On average, Help Desk Team Leaders make $53K following one to two decades on the job. Veterans who have acquired more than 20 years report a median income of $63K, which is generally higher than the pay reported by other tenure groups.

Related Job Salaries

United States (change)

Experience Affects Help Desk Team Leader Salaries

Late-Career
up arrow 30%

Experienced
up arrow 10%

Mid-Career
up arrow 3%

National Average
$48,000

Entry-Level
up arrow 12%

Skills That Affect Help Desk Team Leader Salaries

Systems Troubleshooting
up arrow 2%

Help Desk / Desktop Support (Tier 2)
up arrow 1%

National Average
$48,000

Team Leadership
up arrow 15%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 73 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
0%
1-4 years
35%
5-9 years
32%
10-19 years
27%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 85%
vision benefits Vision: 71% employee benefits None: 10%