The average Help Desk Team Leader in the United States earns approximately $52K per year. Geography and career duration each impact pay for this group, with the former having the largest influence. Among survey respondents, men are more common than women; 80 percent of Help Desk Team Leaders are male. A large number enjoy medical and dental coverage in this occupation, and a fair number get vision benefits. The majority of Help Desk Team Leaders claim high levels of job satisfaction. Respondents to the PayScale salary survey provided the data for this report.
Read More
$36,419 - $71,906
(Median)
$36K
$52K
$72K
MEDIAN: $51,586
10%
50%
90%

Add this chart to your site: 640px    300px

$15.27 - $29.58
(Median)
$15
$21
$30
MEDIAN: $21.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$36,419 - $71,906  
   
Bonus
$-0.49 - $5,043  
Profit Sharing
$5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,315 - $71,598  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 197
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$15.27 - $29.58  
   
Hourly Tips
$1.25  
Overtime
$21.57 - $45.31  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$-0.49 - $5,043  
   
Profit Sharing
$5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,315 - $71,598  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 93
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Employers: Start Here »

Job Description for Help Desk Team Leader

Help desk team leader positions are found in a variety of industries, but they are most common in information technology. Requirements for this job are mostly related to work experience, although some positions prefer a bachelor’s degree; additionally, most require a minimum of a high school diploma or equivalent. Work experience requirements depend on the company and pay level, but it usually includes at least two years in a help desk or customer service environment. Some positions may require specialized skills or credentials, such as security clearance and/or knowledge of specific technologies and applications.

Read More...

Help Desk Team Leader Tasks

  • Build and maintain knowledge bases for users and help desk team.
  • Interact with organization management to report metrics and to determine priorities and desired response times.
  • Lead help desk staff, setting schedules, evaluating performance, and creating standard protocols.
  • Control work flow for tickets and long-term projects, and escalate issues as they arise.

Common Career Paths for Help Desk Team Leader


Add this chart to your site:   640px 640px    300px 300px


Help Desk Team Leaders' salaries may rise greatly for those who assume a higher-end position such as an Information Technology Manager. The average Information Technology Manager brings home $77K per year. A Help Desk Team Leader may also move into a role as an IT Help Desk Manager or a Help Desk Supervisor.

Help Desk Team Leader Job Listings

Search for more jobs:

Popular Skills for Help Desk Team Leader


Help Desk Team Leaders generally report applying a varied skill set to their work. Most notably, skills in Network Management / Administration, Microsoft Office, Help Desk / Desktop Support, and Team Leadership are correlated to pay that is above average. Skills that pay less than market rate include Customer Service, Troubleshooting, and Windows Operating System General Use. For most people, competency in Help Desk / Desktop Support indicates knowledge of Customer Service and Information Technology (IT) Support.

Pay by Experience Level for Help Desk Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Help Desk Team Leaders, extensive experience does not lead to significantly more money. Workers in their first five years can expect to earn $46K, but people who have been around for five to 10 years earn a noticeably bigger sum of $54K. After working for 10 to 20 years, Help Desk Team Leaders make a median salary of $56K. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $60K.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Employers: Start Here »

Experience Affects Help Desk Team Leader Salaries

Late-Career
up arrow 19%



National Average
$50,000


Skills That Affect Help Desk Team Leader Salaries

Network Management / Administration
up arrow 9%

Microsoft Office
up arrow 7%

Help Desk / Desktop Support (Tier 2)
0%

Team Leadership
0%

National Average
$50,000

Systems Troubleshooting
up arrow 1%

Information Technology (IT) Support
up arrow 2%

Help Desk / Desktop Support
up arrow 5%

Windows Operating System General Use
up arrow 9%

Customer Service
up arrow 17%

Troubleshooting
up arrow 17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 37 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

1-4 years
36%
5-9 years
36%
10-19 years
24%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 82%
medical benefits
Vision: 71%
dental benefits
None: 12%
ADVERTISEMENT