Help Desk Team Leader Salary (United States)

Salaries for Help Desk Team Leaders in the United States lie in the neighborhood of $47,259 annually. Compensation ranges from $33,371 on the low end to $66,601 per year on the high end. Cash earnings—including $3,966 in bonuses and $25K profit sharing proceeds near the top of the pay scale—generally stretch from $34,957 to $67,341 depending on individual performance. Experience level and geography each impact pay for this group, with the former having the largest influence. Most people in this field enjoy health coverage; most receive medical and dental insurance and a majority get vision insurance. In a profession dominated by men, 82 percent of Help Desk Team Leaders are male. The majority of workers are highly satisfied with their job. The figures in this rundown are based on the results of PayScale's salary questionnaire.
Help Desk Team Leader Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$34,957 - $67,341
(Median)
35K
41K
49K
57K
67K
MEDIAN: $48,875
10%
25%
50%
75%
90%
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Help Desk Team Leader Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$13.92 - $27.94
(Median)
14
16
20
23
28
MEDIAN: $19.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$34,957 - $67,341  
   
Bonus
$0.00 - $3,966  
Profit Sharing
$80.54 - $24,832  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,371 - $66,601  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 285
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$13.92 - $27.94  
   
Overtime
$21.53 - $40.50  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $3,966  
   
Profit Sharing
$80.54 - $24,832  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,371 - $66,601  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 131
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Job Description for Help Desk Team Leader

Help desk team leader positions are found in a variety of industries, but they are most common in information technology. Requirements for this job are mostly related to work experience, although some positions prefer a bachelor’s degree; additionally, most require a minimum of a high school diploma or equivalent. Work experience requirements depend on the company and pay level, but it usually includes at least two years in a help desk or customer service environment. Some positions may require specialized skills or credentials, such as security clearance and/or knowledge of specific technologies and applications.
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Help Desk Team Leader Tasks
  • Build and maintain knowledge bases for users and help desk team.
  • Interact with organization management to report metrics and to determine priorities and desired response times.
  • Lead help desk staff, setting schedules, evaluating performance, and creating standard protocols.
  • Control work flow for tickets and long-term projects, and escalate issues as they arise.

Help Desk Team Leader Job Listings

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Pay by Experience Level for Help Desk Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.
In most cases, Help Desk Team Leaders can expect only incremental pay growth as they advance in their careers. Starting at around $42K, salaries see a boost to $48K after five to 10 years. After 10 to 20 years, compensation comes in at $53K. Though salary increases are not as strong, pay continues to grow slightly for Help Desk Team Leaders after two decades on the job, and average earnings come to $62K. Experienced employees who have 10-20 years of experience make up 26 percent of the workforce; inexperienced individuals who have been working for less than one year comprise 0 percent, and senior people with more than 20 years under their belt fill out the remaining less than five. More than half of the workforce has between one and nine years of experience.

Pay Difference By Location

Washington
up arrow 26%
Houston
up arrow 8%
National Average
$47,000
Chicago
up arrow 6%
Larger circles over a city indicate a job is popular in that location.
With a pay rate for Help Desk Team Leaders that is 26 percent greater than the national average, Washington offers a comfortable salary for those in this profession. Help Desk Team Leaders will also find cushy salaries in Houston (+8 percent). Chicago is the lowest-paying area, 6 percent south of the national average.

Related Job Salaries

Experience Affects Help Desk Team Leader Salaries

Late-Career
up arrow 31%
Experienced
up arrow 11%
Mid-Career
up arrow 2%
National Average
$47,000
Entry-Level
up arrow 11%

Skills That Affect Help Desk Team Leader Salaries

Systems Troubleshooting
up arrow 2%
Help Desk / Desktop Support (Tier 2)
up arrow 1%
National Average
$47,000

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 77 votes.

Gender

Female
18%
female alumni
 
Male
82%
male alumni

Years of Experience

Less than 1 year
0%
1-4 years
35%
5-9 years
34%
10-19 years
26%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 83%
vision benefits Vision: 68% employee benefits None: 10%
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