Help Desk Team Leader Salary

Average Help Desk Team Leaders in the United States make around $50K per year. Residence and years of experience each impact pay for this group, with the former having the largest influence. Most workers in this position report high levels of job satisfaction. A large number enjoy medical and dental coverage in this occupation, and a fair number get vision benefits. Help Desk Team Leaders who took the survey are largely men, dominating at 81 percent. This overview is based on answers to PayScale's salary questionnaire.
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$34,951 - $68,128
(Median)
$35K
$50K
$68K
MEDIAN: $49,588
10%
50%
90%

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$14.49 - $26.87
(Median)
$14
$20
$27
MEDIAN: $20
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$34,951 - $68,128  
   
Bonus
$0.00 - $4,927  
Profit Sharing
$650 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,740 - $66,735  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 297
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$14.49 - $26.87  
   
Overtime
$21.68 - $40.86  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,927  
   
Profit Sharing
$650 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,740 - $66,735  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 129
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Job Description for Help Desk Team Leader

Help desk team leader positions are found in a variety of industries, but they are most common in information technology. Requirements for this job are mostly related to work experience, although some positions prefer a bachelor’s degree; additionally, most require a minimum of a high school diploma or equivalent. Work experience requirements depend on the company and pay level, but it usually includes at least two years in a help desk or customer service environment. Some positions may require specialized skills or credentials, such as security clearance and/or knowledge of specific technologies and applications.

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Help Desk Team Leader Tasks

  • Build and maintain knowledge bases for users and help desk team.
  • Interact with organization management to report metrics and to determine priorities and desired response times.
  • Lead help desk staff, setting schedules, evaluating performance, and creating standard protocols.
  • Control work flow for tickets and long-term projects, and escalate issues as they arise.

Common Career Paths for Help Desk Team Leader


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Though not the most common occurrence, Help Desk Team Leaders sometimes become Information Technology Managers, where the average income is $76K per year.

Help Desk Team Leader Job Listings

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Typical Help Desk Team Leaders report a focused set of job skills. Most notably, skills in Systems Troubleshooting, Help Desk / Desktop Support, Information Technology Support, and Team Leadership are correlated to pay that is above average. At the other end of the pay range are skills like Team Leadership and Information Technology Support. Aptitude in Help Desk / Desktop Support tends to also indicate an understanding of Systems Troubleshooting.

Pay by Experience Level for Help Desk Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Relatively untried employees who have less than five years' experience have a median salary of $43K. Those who have been around for five to 10 years can expect to take home more — $50K on average. Help Desk Team Leaders see a median salary of $53K after reaching one to two decades on the job. In the end, the overall pattern seems to be that more experience generally corresponds to higher pay; a Help Desk Team Leader with more than 20 years of experience can earn $61K on average.

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Experience Affects Help Desk Team Leader Salaries

Late-Career
up arrow 26%

Experienced
up arrow 9%

Mid-Career
up arrow 2%

National Average
$49,000

Entry-Level
up arrow 11%

Skills That Affect Help Desk Team Leader Salaries

Systems Troubleshooting
up arrow 1%

National Average
$49,000

Help Desk / Desktop Support (Tier 2)
up arrow 1%

Information Technology (IT) Support
up arrow 11%

Team Leadership
up arrow 14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 69 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
0%
1-4 years
35%
5-9 years
33%
10-19 years
27%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 85%
vision benefits Vision: 72% employee benefits None: 10%
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