What am I worth?
Get a free salary report »
What should I pay?
Pay the right way »

Help Desk Team Leader Salary

Pay for Help Desk Team Leaders in the United States sits in the ballpark of $50K annually. Cash earnings for Help Desk Team Leaders — which occasionally include more than $5K from bonuses and more than $25K from profit sharing — stretch from around $34K to approximately $67K. Career length is the biggest factor affecting pay for this group, followed by geography. Most receive medical and dental insurance and a strong majority get vision insurance. Work is enjoyable for Help Desk Team Leaders, who typically claim high levels of job satisfaction. Help Desk Team Leaders who took the survey are largely men, dominating at 82 percent. This overview is based on answers to PayScale's salary questionnaire.
Read More
$34,852 - $68,766
(Median)
$35K
$50K
$69K
MEDIAN: $49,576
10%
50%
90%

Add this chart to your site: 640px    300px

$14.16 - $26.98
(Median)
$14
$21
$27
MEDIAN: $20
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$34,852 - $68,766  
   
Bonus
$0.00 - $4,882  
Profit Sharing
$80.54 - $24,832  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,670 - $67,273  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 294
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$14.16 - $26.98  
   
Overtime
$21.70 - $41.08  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,882  
   
Profit Sharing
$80.54 - $24,832  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,670 - $67,273  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 129
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Help Desk Team Leader

Help desk team leader positions are found in a variety of industries, but they are most common in information technology. Requirements for this job are mostly related to work experience, although some positions prefer a bachelor’s degree; additionally, most require a minimum of a high school diploma or equivalent. Work experience requirements depend on the company and pay level, but it usually includes at least two years in a help desk or customer service environment. Some positions may require specialized skills or credentials, such as security clearance and/or knowledge of specific technologies and applications.

Read More...

Help Desk Team Leader Tasks

  • Build and maintain knowledge bases for users and help desk team.
  • Interact with organization management to report metrics and to determine priorities and desired response times.
  • Lead help desk staff, setting schedules, evaluating performance, and creating standard protocols.
  • Control work flow for tickets and long-term projects, and escalate issues as they arise.

Common Career Paths for Help Desk Team Leader


Add this chart to your site:   640px 640px    300px 300px


Help Desk Team Leaders do not often transition into Information Technology Manager roles. The role averages $76K per year.

Help Desk Team Leader Job Listings

Search for more jobs:


Job skills reported by Help Desk Team Leaders are limited. Those who have experience with Systems Troubleshooting, Help Desk / Desktop Support, and Team Leadership can expect to be compensated well for these skills. Skills that pay less than market rate include Team Leadership. Aptitude in Help Desk / Desktop Support tends to also indicate an understanding of Systems Troubleshooting.

Pay by Experience Level for Help Desk Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Help Desk Team Leaders, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Workers in their first five years can expect to earn $43K, but people who have been around for five to 10 years earn a noticeably bigger sum of $50K. Help Desk Team Leaders see a median salary of $53K after reaching one to two decades on the job. As Help Desk Team Leaders reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $61K.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Help Desk Team Leader Salaries

Late-Career
up arrow 26%

Experienced
up arrow 10%

Mid-Career
up arrow 2%

National Average
$49,000

Entry-Level
up arrow 12%

Skills That Affect Help Desk Team Leader Salaries

Systems Troubleshooting
up arrow 2%

Help Desk / Desktop Support (Tier 2)
0%

National Average
$49,000

Team Leadership
up arrow 16%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 73 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
0%
1-4 years
35%
5-9 years
33%
10-19 years
27%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 85%
vision benefits Vision: 72% employee benefits None: 9%
ADVERTISEMENT