Help Desk Team Leader Salary

The average Help Desk Team Leader in the United States can expect to rake in roughly $50K annually. Geographic location is the biggest factor affecting pay for this group, followed by career duration. Help Desk Team Leaders who took the survey are largely men, dominating at 82 percent. Most receive medical and dental insurance and a strong majority get vision insurance. Most Help Desk Team Leaders report high levels of job satisfaction. The data in this summary comes from the PayScale salary survey.
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$34,837 - $68,238
(Median)
$35K
$50K
$68K
MEDIAN: $49,593
10%
50%
90%

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$14.48 - $26.78
(Median)
$14
$20
$27
MEDIAN: $20
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$34,837 - $68,238  
   
Bonus
$0.00 - $4,923  
Profit Sharing
$650 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,755 - $66,826  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 293
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$14.48 - $26.78  
   
Overtime
$21.68 - $40.78  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,923  
   
Profit Sharing
$650 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,755 - $66,826  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 128
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Job Description for Help Desk Team Leader

Help desk team leader positions are found in a variety of industries, but they are most common in information technology. Requirements for this job are mostly related to work experience, although some positions prefer a bachelor’s degree; additionally, most require a minimum of a high school diploma or equivalent. Work experience requirements depend on the company and pay level, but it usually includes at least two years in a help desk or customer service environment. Some positions may require specialized skills or credentials, such as security clearance and/or knowledge of specific technologies and applications.

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Help Desk Team Leader Tasks

  • Build and maintain knowledge bases for users and help desk team.
  • Interact with organization management to report metrics and to determine priorities and desired response times.
  • Lead help desk staff, setting schedules, evaluating performance, and creating standard protocols.
  • Control work flow for tickets and long-term projects, and escalate issues as they arise.

Common Career Paths for Help Desk Team Leader


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Help Desk Team Leaders who advance into the role of an Information Technology Manager are fairly uncommon. Information Technology Managers on average earn $76K per year.

Help Desk Team Leader Job Listings

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Typical Help Desk Team Leaders report a focused set of job skills. Most notably, skills in Systems Troubleshooting, Help Desk / Desktop Support, Information Technology Support, and Team Leadership are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Team Leadership and Information Technology Support. Systems Troubleshooting is a skill commonly found among those who know Help Desk / Desktop Support.

Pay by Experience Level for Help Desk Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Help Desk Team Leaders, more experience in the field does not usually mean bigger paychecks. Relatively untried employees who have less than five years' experience make $43K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $50K. After working for 10 to 20 years, Help Desk Team Leaders make a median salary of $53K. Survey participants who have spent more than 20 years on the job report a predictably higher median income of $56K, demonstrating that compensation is roughly commensurate with experience in the end.

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Experience Affects Help Desk Team Leader Salaries

Late-Career
up arrow 16%

Experienced
up arrow 9%

Mid-Career
up arrow 2%

National Average
$49,000

Entry-Level
up arrow 11%

Skills That Affect Help Desk Team Leader Salaries

Systems Troubleshooting
up arrow 1%

Help Desk / Desktop Support (Tier 2)
0%

National Average
$49,000

Information Technology (IT) Support
up arrow 11%

Team Leadership
up arrow 14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 69 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
0%
1-4 years
34%
5-9 years
33%
10-19 years
27%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 85%
vision benefits Vision: 72% employee benefits None: 10%
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