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Help Desk Team Leader Salary (United States)

A typical Help Desk Team Leader in the United States can expect to take home roughly $49K per year. Including potential for bonuses and profit sharing — peaking near $4K and $25K, respectively — total cash payment to Help Desk Team Leaders can bottom out near $33K or peak near $67K depending on individual performance. Career length and the particular city each impact pay for this group, with the former having the largest influence. Medical and dental benefits are awarded to a solid majority, and more than half earn vision coverage. Help Desk Team Leaders are largely men, dominating the profession at 82 percent. The majority of workers are highly satisfied with their job. This outline is based on answers to PayScale's salary survey.
Help Desk Team Leader Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$34,957 - $67,341
(Median)
35K
41K
49K
57K
67K
MEDIAN: $48,875
10%
25%
50%
75%
90%
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Help Desk Team Leader Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$13.92 - $27.94
(Median)
14
16
20
23
28
MEDIAN: $19.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$34,957 - $67,341  
   
Bonus
$0.00 - $3,966  
Profit Sharing
$80.54 - $24,832  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,371 - $66,601  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 285
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$13.92 - $27.94  
   
Overtime
$21.53 - $40.50  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $3,966  
   
Profit Sharing
$80.54 - $24,832  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,371 - $66,601  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 131
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Job Description for Help Desk Team Leader

Help desk team leader positions are found in a variety of industries, but they are most common in information technology. Requirements for this job are mostly related to work experience, although some positions prefer a bachelor’s degree; additionally, most require a minimum of a high school diploma or equivalent. Work experience requirements depend on the company and pay level, but it usually includes at least two years in a help desk or customer service environment. Some positions may require specialized skills or credentials, such as security clearance and/or knowledge of specific technologies and applications.
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Help Desk Team Leader Tasks
  • Build and maintain knowledge bases for users and help desk team.
  • Interact with organization management to report metrics and to determine priorities and desired response times.
  • Lead help desk staff, setting schedules, evaluating performance, and creating standard protocols.
  • Control work flow for tickets and long-term projects, and escalate issues as they arise.

Help Desk Team Leader Job Listings

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Help Desk Team Leaders note just a narrow range of job skills. Systems Troubleshooting and Help Desk / Desktop Support are considered valuable skills and can increase employee pay. Employees educated in Help Desk / Desktop Support are typically practiced in Systems Troubleshooting, too.

Pay by Experience Level for Help Desk Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Help Desk Team Leaders, experience does not seem to be a major factor in determining pay. Folks with fewer than five years of experience take home $42K on average, and those who have worked for five to 10 years see a bigger median salary of $48K. People with 10 to 20 years of experience make an average of about $52K in this role. In the end, more experience does seem to mean larger paychecks; seasoned Help Desk Team Leaders with more than 20 years of experience earn a predictably higher median of $62K. In this field, workers tend to have anywhere from one to nine years of experience — of those surveyed, a majority land within this range. Experienced employees who have 10-20 years of experience make up nearly one in four of the workforce; inexperienced individuals who have been working for less than one year comprise 0 percent, and senior people with more than 20 years under their belt fill out the remaining fewer than one in twenty.

Pay Difference By Location

Washington
up arrow 26%
Houston
up arrow 8%
National Average
$47,000
Chicago
up arrow 6%
Larger circles over a city indicate a job is popular in that location.
For Help Desk Team Leaders, busy Washington offers a higher-than-average pay rate, 26 percent above the national average. Help Desk Team Leaders will also find cushy salaries in Houston (+8 percent). Trailing the national average by 6 percent, Chicago is the market with the smallest paychecks.

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Experience Affects Help Desk Team Leader Salaries

Late-Career
up arrow 31%
Experienced
up arrow 11%
Mid-Career
up arrow 2%
National Average
$47,000
Entry-Level
up arrow 11%

Skills That Affect Help Desk Team Leader Salaries

Systems Troubleshooting
up arrow 2%
Help Desk / Desktop Support (Tier 2)
up arrow 1%
National Average
$47,000

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 77 votes.

Gender

Female
18%
female alumni
 
Male
82%
male alumni

Years of Experience

Less than 1 year
0%
1-4 years
35%
5-9 years
34%
10-19 years
26%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 83%
vision benefits Vision: 68% employee benefits None: 10%