Help Desk Team Leader Salary

Help Desk Team Leaders in the United States take home approximately $52K annually on average. Geographic location is the biggest factor affecting pay for this group, followed by tenure. Medical benefits are awarded to most, and a large number earn dental coverage. There are far more male Help Desk Team Leaders survey respondents than women, making up 81 percent. Job satisfaction is reported as high by the vast majority of workers. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
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$36,823 - $71,629
$37K
$52K
$72K
MEDIAN: $51,996
10%
50%
90%

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$15.45 - $29.95
$15
$22
$30
MEDIAN: $22.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$36,823 - $71,629  
   
Bonus
$0.00 - $5,028  
Profit Sharing
$8,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,996 - $71,506  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 199
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$15.45 - $29.95  
   
Hourly Tips
$1.25  
Overtime
$21.11 - $45.74  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $5,028  
   
Profit Sharing
$8,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,996 - $71,506  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 92

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United States (change)

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Job Description for Help Desk Team Leader

Help desk team leader positions are found in a variety of industries, but they are most common in information technology. Requirements for this job are mostly related to work experience, although some positions prefer a bachelor’s degree; additionally, most require a minimum of a high school diploma or equivalent. Work experience requirements depend on the company and pay level, but it usually includes at least two years in a help desk or customer service environment. Some positions may require specialized skills or credentials, such as security clearance and/or knowledge of specific technologies and applications.

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Help Desk Team Leader Tasks

  • Lead help desk staff, setting schedules, evaluating performance, and creating standard protocols.
  • Control work flow for tickets and long-term projects, and escalate issues as they arise.
  • Build and maintain knowledge bases for users and help desk team.
  • Interact with organization management to report metrics and to determine priorities and desired response times.

Common Career Paths for Help Desk Team Leader


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Help Desk Team Leaders may progress into high-paying roles like Information Technology Manager, where median compensation is $77K annually. Becoming an IT Help Desk Manager or a Help Desk Supervisor is often the next step for a Help Desk Team Leader.

Help Desk Team Leader Job Listings

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Popular Skills for Help Desk Team Leader


Survey results suggest that Help Desk Team Leaders use a fairly large toolkit of professional skills. Most notably, skills in Network Management / Administration, Microsoft Office, Team Leadership, and Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that pay less than market rate include Customer Service, Troubleshooting, and Windows Operating System General Use. Most people experienced in Help Desk / Desktop Support also know Customer Service and Information Technology (IT) Support.

Pay by Experience Level for Help Desk Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average beginner in this position makes around $48K, but folks who have been around for five to 10 years see a markedly higher median salary of $55K. On average, Help Desk Team Leaders make $56K following one to two decades on the job. Survey participants with more than two decades under their belts actually report earning less than people with less experience; the former take home only $51K on average.

Related Job Salaries

Key Stats for Help Desk Team Leader

Gender

Female
19 %
Male
81 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 42 votes.
1-4 years
37%
5-9 years
36%
10-19 years
22%
20 years or more
5%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Team Leader Salaries

▲10%

▲8%

▲1%

National Average
$51,000

▼6%

Skills That Affect Help Desk Team Leader Salaries

Network Management / Administration
▲17%

Microsoft Office
▲6%

Help Desk / Desktop Support (Tier 2)
▼0%

Team Leadership
▼0%

National Average
$51,000



Help Desk / Desktop Support
▼6%

Windows Operating System General Use
▼9%

Customer Service
▼17%

Troubleshooting
▼17%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 42 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

1-4 years
37%
5-9 years
36%
10-19 years
22%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 80%
vision benefits
Vision: 69%
dental benefits
None: 13%
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