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Help Desk Team Leader Salary

Help Desk Team Leaders in the United States can expect wages of $50K annually on average. Cash earnings for Help Desk Team Leaders — which occasionally include more than $5K from bonuses and more than $25K from profit sharing — stretch from around $34K to approximately $67K. Location is the biggest factor affecting pay for this group, followed by career duration. Most claim medical and dental insurance and a strong majority get vision coverage. Work is enjoyable for Help Desk Team Leaders, who typically claim high levels of job satisfaction. The vast majority (82 percent) of Help Desk Team Leaders who answered the questionnaire are male. This report is based on answers to PayScale's salary questionnaire.
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$34,896 - $68,884
(Median)
$35K
$50K
$69K
MEDIAN: $49,608
10%
50%
90%

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$14.16 - $26.98
(Median)
$14
$21
$27
MEDIAN: $20
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$34,896 - $68,884  
   
Bonus
$0.00 - $4,882  
Profit Sharing
$80.54 - $24,832  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,702 - $67,390  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 297
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$14.16 - $26.98  
   
Overtime
$21.70 - $41.08  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,882  
   
Profit Sharing
$80.54 - $24,832  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,702 - $67,390  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 129

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United States (change)


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Job Description for Help Desk Team Leader

Help desk team leader positions are found in a variety of industries, but they are most common in information technology. Requirements for this job are mostly related to work experience, although some positions prefer a bachelor’s degree; additionally, most require a minimum of a high school diploma or equivalent. Work experience requirements depend on the company and pay level, but it usually includes at least two years in a help desk or customer service environment. Some positions may require specialized skills or credentials, such as security clearance and/or knowledge of specific technologies and applications.

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Help Desk Team Leader Tasks

  • Build and maintain knowledge bases for users and help desk team.
  • Interact with organization management to report metrics and to determine priorities and desired response times.
  • Lead help desk staff, setting schedules, evaluating performance, and creating standard protocols.
  • Control work flow for tickets and long-term projects, and escalate issues as they arise.

Common Career Paths for Help Desk Team Leader


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While Help Desk Team Leaders do not often become Information Technology Managers, the job pays $76K per year on average.

Help Desk Team Leader Job Listings

Jobs by Simply Hired
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Job skills reported by Help Desk Team Leaders are limited. Those who have experience with Systems Troubleshooting, Help Desk / Desktop Support, and Team Leadership can expect to be compensated well for these skills. At the other end of the pay range are skills like Team Leadership. Many workers who know Help Desk / Desktop Support also know Systems Troubleshooting.

Pay by Experience Level for Help Desk Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Help Desk Team Leaders, extensive experience does not lead to significantly more money. Those in the early stages of their career can expect to make around $43K; however, individuals with five to 10 years of experience bring in $50K on average — a distinctly larger sum. Help Desk Team Leaders claiming one to two decades of experience make an estimated median of $53K. In the end, more experience does seem to mean larger paychecks; seasoned Help Desk Team Leaders with more than 20 years of experience earn a predictably higher median salary of $61K.

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United States (change)

Experience Affects Help Desk Team Leader Salaries

Late-Career
up arrow 26%

Experienced
up arrow 10%

Mid-Career
up arrow 2%

National Average
$49,000

Entry-Level
up arrow 12%

Skills That Affect Help Desk Team Leader Salaries

Systems Troubleshooting
up arrow 2%

Help Desk / Desktop Support (Tier 2)
0%

National Average
$49,000

Team Leadership
up arrow 16%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 73 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
0%
1-4 years
35%
5-9 years
33%
10-19 years
27%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 85%
vision benefits Vision: 72% employee benefits None: 9%
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