The average pay for a Help Desk Technician in Chicago, Illinois is $40,753 per year. Skills that are associated with high pay for this job are Troubleshooting, Computer Service, Network Support, Customer Service, and Windows Operating System General Use. Most people move on to other jobs if they have more than 20 years' experience in this field.

$30,911 - $57,443
(Median)
$31K
$41K
$57K
MEDIAN: $40,753
10%
50%
90%

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$12.00 - $26.90
(Median)
$12
$18
$27
MEDIAN: $18.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$30,911 - $57,443  
   
Bonus
$0.00 - $9,696  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,923 - $57,354  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 36
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$12.00 - $26.90  
   
Overtime
$30.50  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $9,696  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,923 - $57,354  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 24

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United States (change)

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About Chicago, Illinois

Cook County, Illinois
2,720,556
Male:
1,320,015 (48.5%)
Female:
1,400,541 (51.5%)
Chicago (/ʃᵻˈkɑːɡoʊ/ or /ʃᵻˈkɔːɡoʊ/), officially the City of Chicago, is the third-most populous city in the United States. With over 2.7 million residents, it is the most populous city in the state of Illinois and the Midwestern United States, and the county seat of Cook County. The Chicago metropolitan area, often referred to as Chicagoland, has nearly 10 million people and is the third-largest in the U.S. Chicago was incorporated as a city in 1837, near a portage between the Great Lakes and the Mississippi River watershed, and grew rapidly in the mid-nineteenth century. The city is an international hub for finance, commerce, industry, technology, telecommunications, and transportation: O'Hare International Airport is the second-busiest airport in the world when measured by aircraft traffic; the region also has the largest number of U.S. highways and rail road freight. In 2012, Chicago was listed as an alpha global city by the Globalization and World Cities Research...
Chicago:
$50,702
Illinois:
$59,588
$985
Chicago:
$238,500
Illinois:
$180,300
6.3%

Computer Help Desk Representative Job Listings

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Years in Fields/Career:
United States (change)

Experience Affects Help Desk Technician Salaries

Experienced
up arrow 26%

Mid-Career
up arrow 5%

National Average
$41,000


Skills That Affect Help Desk Technician Salaries

Troubleshooting
up arrow 24%

Computer Service
up arrow 22%

Network Support
up arrow 21%

Windows Operating System General Use
up arrow 20%

Customer Service
up arrow 20%

Help Desk / Desktop Support (Tier 2)
up arrow 14%

Microsoft Active Directory
up arrow 14%

Phone Support
up arrow 14%

Help Desk / Desktop Support
up arrow 10%

Software Installation & Upgrade
up arrow 8%

Microsoft Office
up arrow 8%

Help Desk / Desktop Support (Tier 1)
up arrow 4%

Information Technology (IT) Support
up arrow 4%

Computer Hardware Technician
up arrow 3%

Systems Troubleshooting
up arrow 3%

National Average
$41,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
11 %
Male
89 %

Years of Experience

Less than 1 year
7%
1-4 years
58%
5-9 years
17%
10-19 years
15%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 63%
medical benefits
Vision: 48%
dental benefits
None: 13%
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