Home health scheduling coordinators assign home health nurses to different households. Customer service skills are important in this position to work well with clients, and marketing skills are also helpful to promote their services and receive referral-bonuses.
These coordinators may oversee day-to-day operations and audit the work of home health care providers to ensure that satisfactory service is provided, and they must ensure that all objectives and goals of the program are met and patients are satisfied with their services. Strong computer skills and experience with Microsoft Office programs are necessary in this position, and they should also be highly organized to keep daily records and reports.
Because this position involves managing others, prior leadership experience may be required, and multitasking skills are important to manage and prioritize the cases of several clients at once. Planning and analytical skills are also important, and home health scheduling coordinators work primarily in an office but may also drive to different houses and locations, so a valid driver's license and reliable transportation may be necessary. It's also important that they can succeed independently as well as in a team environment, and some may work with outside health providers to coordinate certain types of care. A high school diploma is often a minimum requirement for this position, and some employers also require a nursing degree.
Home Health Scheduling Coordinator Tasks
Ensure adherence to departmental policies and procedures.
Ensure services are in compliance with professional standards, state and federal regulatory requirements.
Maintain departmental day-to-day clinical activities, monitor and prioritize staff workflow and schedules of home visits.
Assist in hiring, training and reviewing performance of nursing and clinical aid staff.
Supervise home health aid staff and give clinical direction.