Hospice nurse case managers manage patient care, ensuring that proper nursing and hospice procedures are followed at all times. They are responsible for assessing patients' needs, creating a care plan, helping implement this plan, recording case-related information, and answering patient and family questions as needed. Additionally, they handle hospice care complaints and follow up with a solution in a timely manner. One of the hospice nurse case manager's main tools includes a personal computers to record patient information and case details for future reference; they also must be proficient with basic office software and telephones to communicate with families, prospective patients, and colleagues. In all tasks, hospice nurse case managers must follow all safety and privacy protocols.
Hospice Nurse Case Manager Tasks
Recommend process and policies to improve quality of patient services and increase revenue.
Analyze information gathered by investigation; report findings and recommendations.
Interview or correspond with physicians to correct errors or omissions and to investigate questionable claims.
Compile, audit and analyze patient records to document condition and treatment and to provide data for cost control and care improvement efforts.