Hospice nurse case managers manage patient care, ensuring that proper nursing and hospice procedures are followed at all times. They are responsible for assessing patients' needs, creating a care plan, helping implement this plan, recording case-related information, and answering patient and family questions as needed. Additionally, they handle hospice care complaints and follow up with a solution in a timely manner. One of the hospice nurse case manager's main tools includes a personal computers to record patient information and case details for future reference; they also must be proficient with basic office software and telephones to communicate with families, prospective patients, and colleagues. In all tasks, hospice nurse case managers must follow all safety and privacy protocols.
Status as a registered nurse is needed for this position, which requires relevant postsecondary nursing education. In addition, previous experience as a case manager may be required or preferred. Hospice nurse case managers must have extensive knowledge of physical, psychological, social, and spiritual needs of terminally ill patients and their caregivers. They need to possess excellent communication and interpersonal skills to effectively communicate with staff, as well as with hospice patients and their families. In addition, hospice nurse case managers must be organized individuals that pay close attention to detail. They need to work well in a team environment, as well as on their own with minimal supervision.
Hospice Nurse Case Manager Tasks
Interview or correspond with physicians to correct errors or omissions and to investigate questionable claims.
Compile, audit and analyze patient records to document condition and treatment and to provide data for cost control and care improvement efforts.
Recommend process and policies to improve quality of patient services and increase revenue.
Analyze information gathered by investigation; report findings and recommendations.