The hospital clerk performs a variety of tasks and is often the first person an arriving patient sees. The main tasks for clerks include creating and filing patient information into their profiles, performing maintenance tasks on files to ensure they are up-to-date and accurate, creating schedules, answering phones, and faxing and copying documents. In addition to those tasks, some hospital clerks are needed to coordinate diagnostic tests for quick transfers of the patients to other areas. Hospital clerks may also be needed to arrange for ambulances or taxis for the patients.
Due to the nature of this job, a small mistake could have serious problems, so being accurate is important. Other skills needed are being timely, performing excellent customer service, being able to take direction, working in teams, and having strong critical thinking skills. In addition, this type of job is often high-stress. Written and oral communications skills are a must. Being an advanced user of accounting software and programs like Microsoft Office will be beneficial.
Hospital clerks are often an entry-level job, so past experience is often not required. As always, having some past experience as a clerk will help. In most cases, educational requirements are a high school diploma or equivalent. However, there are programs and courses that can be completed to obtain a certificate or a degree in this healthcare related field. Some hospital clerks are former nurses.
Hospital Clerk Tasks
Maintain medical records, technical library and correspondence files.
Prepare new patient medical records files prior to exam.
Transfers patient's data from nurse's notes and physician's orders onto medical records and charts.
Answer telephones and direct calls to appropriate staff.
Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.