Hospital schedulers may perform a wide variety of tasks, with their main focus being scheduling appointments. They generally schedule appointments with incoming patients and medical practitioners over the telephone, but may also do so in person or even over email or an Internet-based scheduling system. They either keep written records of appointments or use a computer application to manage scheduling. If there is any confusion over appointment times, the hospital scheduler works to resolve the issue. Additionally, they distribute daily schedules to hospital staff.
Hospital schedulers are expected to fulfill the duties of a front desk attendant as well. This means that they provide hospital information and policies to patients, gather information from patients when they are admitted and help patients fill out forms as needed. These schedulers are expected to maintain and organize patient and physician data, perform medical transcription and perform bookkeeping tasks such as collecting payments as well. This may also involve billing and dealing with insurance claims and forms. Hospital schedulers are expected to keep inventory of office and some medical supplies, as well as order new supplies when necessary. They attend staff meetings and may be required to take and distribute minutes and agendas.
There is no required education necessary for hospital scheduler positions, although a high school diploma or equivalent is often highly preferred; some positions may require formal training or certification in a medical field, such as an associate's degree in medical office administration or assisting.
Hospital Scheduler Tasks
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
Review, analyze and forecast cancellations, double bookings or changes in schedules.
Explain objectives and procedures to interviewees, or forward questions to appropriate physician or staff member.
Interview patients to complete documents, case histories, and forms such as intake and insurance forms.
Schedule, confirm and maintain patient diagnostic appointments, surgeries and medical consultations for a specific department.