The hospitality industry generally refers to businesses related to hotels, restaurants, and resorts. Typically, a hospitality manager oversees and supports customer-facing employees and departments in those businesses. He or she may be involved in training as well. Many hospitality managers also have purchasing and bookkeeping responsibilities as well.
Much of a hospitality manager's duties will center on ensuring efficient, friendly, professional service to guests and customers. Hospitality managers involved in the hiring process will normally look for employees who possess both customer service experience and outgoing personalities. Most hotels and restaurants have standards and guidelines for desk clerks, porters, waiters, and bartenders to follow. The hospitality manager helps instill these skills and establish these standard. He or she enforces it by offering guidance to employees, assisting them, and offering support in difficult customer circumstances.
To work as a hospitality manager, a person will usually be required to demonstrate aptitude, education, and practical experience. While many job candidates can get a hiring advantage from earning a community college or university degree in hospitality management, many companies also heavily value experience. In fact, many hospitality companies choose to hire from within. Hospitality managers typically work long weeks and are expected to work weekends and holidays. They are expected to be active, hands-on, and on their feet for long hours.
Hospitality Manager Tasks
Prepare for and troubleshoot operational and customer service problems.
Inspect grounds, food, and rooms to ensure quality of service.
Oversee all staff and day-to-day operations, including supervision and the budget.