Hosts and hostesses generally work at a restaurant and greet all of the customers who want to sit down and eat. The host or hostess has the job of finding the correct table for their customers. Often, they also provide menus and inform customers of any specials the restaurant may have that day. Aside from seating customers, they may take their payment when they leave. Additionally, when the restaurant is busy or conflicts arise, the host or hostess must be able to effectively resolve issues in an effective, efficient manner.
Hosts and hostesses work at all hours of the day, and no formal education is needed for the job. If a person chooses to be a host or hostess, they must be friendly and enjoy interacting with people. Because this person is representing the restaurant, it is important for them to always have a smile and appear to be in a happy mood. They must also be willing to work both indoors and outdoors and stand for extended periods of time.
Greet customers in person and over the phone, determine needs, and set expectations.
Open and close the restaurant and participate in cleaning and maintenance tasks.
Lead customers to their tables, seat them, and manage dining flow.
Utilize and input information into an electronic reservation system.