Hotel housekeeping aides/attendants/assistants are responsible for helping with all aspects of upkeep and preparation for their company's accommodations. They assist guests with any needs, such as cleaning issues or broken hotel equipment or furniture, as well as coordinate repairs by contacting the appropriate hotel department and ensuring the issue is resolved in a timely fashion. If needed, hotel housekeeping aids deliver and set up replacement furniture or equipment to the guest’s room. These aides may also assist housekeepers by maintaining housekeeper carts and equipment, as well as restock linens in appropriate storage areas to make them readily available for housekeepers. As housekeeping aides work, they actively seek out any cleaning or maintenance tasks that may be required, such as placing caution signs or cleaning trash in public areas. They are also responsible for notifying other staff about hazards such as chemical spills and other accidents that occur.
Hotel housekeeping aides work in a public service area with direct customer contact. They may work part- or full-time schedules, with nights, early mornings, and weekends typically required. The majority of the aide's time is spent cleaning and maintaining the hotel and housekeeping materials, but this may be interrupted at any time by a guest request (which is prioritized). Housekeeping aides are required to lift and carry heavy supplies.
Hotel housekeeping aides are typically required to hold a high school diploma or equivalent. They must be able to work independently and solve guest issues with little supervision. Some positions may require experience in customer service or a cleaning position.
Hotel Housekeeping Aide/Attendant/Assistant Tasks
- Disinfect and wash beds and trash cans as scheduled.
- Perform deep cleaning of rooms as assigned.
- Fill cart with supplies and transport cart to assigned area.
- Clean rooms on a daily basis.
- Clean accidental spills and carries out cleaning tasks other than daily routine.