Hotel Manager Salary
Pay for Hotel Managers in the United States sits in the ballpark of $45K per year. With some bonuses approaching $18K and certain profit sharing proceeds approaching $13K, overall incomes of Hotel Managers spread between $23K and $87K depending on individual performance. Location is the biggest factor affecting pay for this group, followed by the company and experience level. While some workers in this profession — approximately half — do not have any health coverage, approximately one-half do receive medical benefits and two in five have dental insurance. Women Hotel Managers who took the survey just slightly outnumber men. Most Hotel Managers like their work and job satisfaction is high. The information for this snapshot was generated by responses to the PayScale salary survey.
Job Description for Hotel Manager
A hotel manager has a range of supervisory and oversight duties at a hotel. They help to hire, train, and manage staff at the facility and maintain standards for the hotel itself, including maintenance and arranging repairs as necessary. They are also likely to spend time ensuring that bookkeeping is properly maintained, including processing payments and keeping room invoices up-to-date.Read More...
Hotel managers help set and maintain a variety of standards and procedures, especially involving staffing the hotel with trained personnel. These managers ensure that new employees receive the necessary training for their jobs and provide ongoing instruction and reviews to existing employees. They are also typically required to achieve monthly or quarterly budgeting goals for hotel operations, including labor costs; as such, properly scheduling and staffing is one of the manager's most important roles.
Hotel managers also help ensure that hotel upkeep is maintained, both in general areas as well as each guest room. Managers are required to inspect maintenance performed by maids and custodial services to ensure that standards are maintained, and also hire plumbers, electricians, and general service contractors to perform repairs as needed. They also serve a key customer service function by working to resolve any guests' complaints in a positive and proactive manner. Finally, hotel managers carefully monitor bookkeeping aspects of the business, including billing and reconciliation of payments, to ensure prompt payments and cash-flow maintenance.
Because there are so many functions assigned to a typical hotel manager, many upscale facilities prefer candidates who have both practical experience as an employee and education dedicated to hospitality management. Most hotel managers work mornings, days, or evenings, but some hotels require overnight managers, as well. These managers typically work in an office attached to the hotel or desk and reception area.
Hotel Manager Tasks
- Prepare for and troubleshoot operational and customer service problems.
- Inspect grounds, food, and rooms to ensure quality of service.
- Oversee all staff and day-to-day operations, including supervision and the budget.
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Popular Employer Salaries for Hotel Manager
The biggest paychecks can be found at Extended Stay America Hotels — the median salary there is $43K; however, employees are subject to a wide range in pay, with the lowest salaries sitting near $36K and highest ones in the neighborhood of $65K.
Pay by Experience Level for Hotel Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For many Hotel Managers, experience and pay levels seem to be correlated; more years in the business generally lead to more money. Those in the early stages of their career can expect to make around $36K; however, individuals with five to 10 years of experience bring in $43K on average — a distinctly larger sum. Hotel Managers claiming one to two decades of experience make an estimated median of $50K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $56K.
Pay Difference by Location
For Hotel Managers, busy New York offers a higher-than-average pay rate, 91 percent above the national average. Hotel Managers will also find cushy salaries in Miami (+72 percent), Los Angeles (+59 percent), Philadelphia (+58 percent), and Boston (+46 percent). Falling short of the national average by 3 percent, the area with the worst salaries is Seattle.