Hotel sales managers are in charge of developing and sustaining business relationships for their organization. They are responsible for implementing effective sales strategies to increase company profitability and meeting organizational revenue goals. These managers must research current market trends, determine inventory requirements, analyze inventory levels, and ensure hotel services meet customer needs. They provide meaningful performance analysis and help develop action plans to build hotel sales. Hotel sales managers
Additionally, hotel sales managers should relay important information to existing and prospect clients, as well as use their sales experience to close deals with other companies or clients. They participate in marketing tasks to open new accounts, lead the execution of market business plans, and ensure long-term business strategies are followed. Hotel sales managers coordinate with other teams to educate partners in functional areas and services, as well as create a network of industry contacts to leverage market influence and actively promote product offerings and key initiatives to clients. Generally, these managers report to the hotel sales leader in their department.
A bachelor's degree in business or a related field is necessary for this position. Previous experience in an account management capacity may be preferred. Hotel sales managers must possess strong organizational abilities, be results oriented, and have excellent interpersonal skills to interact with external partners and increase customer satisfaction. Additionally they must work well in a team environment with other managers, but also perform effectively on their own with minimal supervision. They must multitask, work efficiently under deadlines, and pay strong attention to detail as well.
Hotel Sales Manager Tasks
- Assist with sales operational requirements by scheduling and assigning employees.
- Maintain sales volume and selling price by keeping current with supply and demand.
- Identify current and future customer service requirements by establishing rapport with potential and actual customers.
- Establish and adjust selling prices by monitoring costs, competition and supply and demand.
- Attend educational workshops and review professional publications.