A housekeeping supervisor is normally employed by hotels and hotel chains to oversee the upkeep and maintenance of guest rooms. As a supervisor, they generally oversee staff to ensure that standards are met and work is accomplished in a timely manner. This may be a salaried position or a supervisory position filled by an hourly employee.
The housekeeping supervisor usually handles the scheduling of staff, which they must perform in a way that remains within budget but also ensures adequate cleaning and turnover of rooms. The supervisor are expected to schedule the rooms or sections of the hotel that each subordinate will clean. He or she usually consults with the front desk and management to determine which guests are checking out and how many new arrivals are expected, and they work to help the desk get new residents to their rooms in an expedient manner. The housekeeping supervisor is also be expected to enforce standards of cleanliness and room readiness. They participate in room cleaning, as well as inspect and review the work performed by housekeepers and laundry workers under their supervision.
To be a housekeeping supervisor, experience is generally weighed more heavily by employers than formal education. Most institutions look to fill this position from within, or they hire outside individuals with extensive institutional housekeeping experience. Persons in this job normally work early in the morning, with the work shift finished by the late afternoon. Because of the around-the-clock nature of hotels, a supervisor normally is present or on call seven days per week, so someone in this field should expect that weekend and holiday work may be required.
Housekeeping Supervisor Tasks
- Respond to requests and complaints about rooms, services and equipment.
- Maintain room, supply and linen inventory and computer records.
- Lead, inspect, and direct all housekeeping activities to ensure cleanliness and regular schedules.
- Keep all documentation, work records, budgets, and payroll for the housekeeping staff.