The role of a houseman at a hotel, conference center, or banquet hall is to maintain the order and cleanliness of the facility or an assigned section thereof. Job responsibilities often include responding to the needs of guests or clients, such as arranging for laundry services, room service, or newspaper delivery. A houseman typically works closely with housekeeping staff, and may be responsible for maintaining the supply of stock items used by housekeeping or other maintenance staff. The houseman might also be responsible for identifying and reporting maintenance issues and perhaps coordinating appropriate responses.
While there are no specific educational requirements, candidates with similar work experience and/or a background in customer service are often preferred. Proficiency in a second language could be advantageous, due to the opportunity to serve an international clientele or work with staff members whose native language is not English. Good organizational skills are valued in order to effectively juggle multiple responsibilities. Good communication skills and manners are essential for the coordination of services between different groups and interacting with guests in a way that reflects well on the company.
Working conditions for housemen are variable, but they are often “on their feet” for much of the day and may be required to lift heavy objects such as furniture or luggage. In a hotel setting, there may be multiple shifts of housemen, so it is possible to find jobs with evening or night-time hours.
Clean individual units when vacated or requested.
Sweep, mop, wash, dust and vacuum designated areas.
Clean sidewalks, including sweeping, raking leaves and shoveling snow.
Seal, wax, and buff floors and hard surfaces.
Assist painters and security engineers when assigned.