Information technology (IT) implementation specialists are hired in a wide variety of IT companies, ranging from smaller-sized businesses to large corporations. Although some positions do not have specific educational requirements, many prefer or require a bachelor’s degree in fields such as computer science and information technology. Work experience requirements vary with pay levels and company size, but many require a minimum of five years of experience in a related position. In many positions, security clearances and experience working with government organizations is highly preferred or mandatory.
The basic duties for IT implementation specialists revolve around providing support for their company's technology infrastructure. This includes tasks such as worker training, documentation, quality-assurance testing, performance monitoring, and the production of project management reports. In many cases, implementation specialists are act as a liaison between management and the IT department to ensure workflow is smooth and system requirements are being met. In many companies, the specialists work independently aside from reporting to management, but some implementation specialists may also work closely with a team of IT colleagues.
IT implementation specialists work in an indoor environment such as an office, with minimal risk or exposure to any hazardous materials or dangerous situations. Minimal physical requirements are needed for the position, but walking, standing, and bending may be involved in some tasks. Work hours are typically during business operating hours, but other shifts or overtime may be necessary for some openings.
Implementation Specialist, IT Tasks
Help clients install new software and teach employees how to use it.
Provide technical support throughout the duration of the implementation.
Create handbooks and online help section to accompany software.