Point-of-sale (POS) implementation specialists use their technical expertise to implement hardware and devices for checking out items in a business, as well as connect this hardware with the internet and payment-processor parties. They also facilitate point-of-sale equipment, install it with all necessary tools, and verify that everything works correctly.
These specialists follow strict safety guidelines to prevent on-the-job accidents and use protective gear such as goggles, vests, and gloves while using specialized tools to install hardware. They should have strong interpersonal skills to explain these processes and how POS equipment works to clients, and they also assist with training and troubleshooting options and use a personal computer to facilitate implementation processes, communicate with superiors, and write reports based on their findings. They should work well with other implementation specialists to share information about locations, possible solutions, and achieving goals, but also have strong multitasking and problem-solving skills. They are also responsible for providing technical support to clients and solving system issues, as well as configuring applications for users' preferences and providing operational answers based on extensive training.
A high school diploma is a minimum requirement for this position, and prior experience in an implementation capacity is highly beneficial. Industry certifications are also helpful.
Implementation Specialist, POS Tasks
Create handbooks and online help section to accompany software.
Provide technical support throughout the duration of the implementation.
Help clients install new software and teach employees how to use it.