Import coordinators are employed primarily by logistics companies, such as shipping and freight companies. Although many companies require a Bachelor's or Associate's degree, some do not require any formal education and instead hire based on other criteria. Most companies prefer applicants who have prior experience in data entry and knowledge of the company's respective industry.
Import coordinators must have good computer skills and a solid understanding of the Microsoft Office suite of products. The job takes place primarily in an office setting at a desk with a computer, as those in this position are responsible for keeping track of shipments and ensuring that correct documentation is available so items are not returned by customs. They will be required to ensure that all invoices are noted correctly and packing lists are printed entirely without errors. They also take care to monitor shipments and their progress through customs and take necessary measures to retrieve the cargo if any issues arise.
These coordinators must have excellent communication skills to interact directly with customers, vendors, and other workers. They will also be answering questions, making inquiries about cargo, and processing billing and sending invoices on occasion. They may also be asked to respond to e-mails from customers or clients and offer consultation when necessary.
Import Coordinator Tasks
Manage flow of goods to customers, from suppliers and through customs.
Resolve discrepancies, reduce delays and expedite delivery.
Verify and audit computer records and analyze data to understand trends.
Track purchase orders, changes, delivery times and follow up with customers.
Track and forecast goods delivery timing, condition and other metrics.