The average pay for an Incident Manager is $69,458 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.
Incident Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$50,122 - $93,746
(Median)
50K
69K
80K
94K
MEDIAN: $69,458
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$50,122 - $93,746  
   
Bonus
$0.00 - $11,947  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$50,173 - $101,350  
PayScale
Country: United States | Currency: USD | Updated: 24 Apr 2014 | Individuals Reporting: 66
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Job Description for Incident Manager
Incident managers are responsible for identifying emerging incidents and ensuring their prompt resolution. Their primary responsibility is to address and solve service failures as quickly and effectively as possible. These managers work with the team directly associated with the malfunctioning process (as well as other relevant personnel) to identify the inciting incident and develop potential solutions. Once the issue has been resolved, the incident manager works with the team to establish procedures to prevent similar incidents from occurring in the future. In addition to responding to these situations, incident managers work proactively to test and identify possible issues through walk-throughs, simulations, and other testing methods; they are then responsible for suggesting preventative process changes. Incident managers must report issues, progress, and proposals for process changes to their supervisors and other managers.
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Incident Manager Tasks
  • Set up support IT systems so consumers and employees of the organization can utilize systems with minimal issues.
  • Monitor the effectiveness of the incident management process and make recommendations for improvement.
  • Develop and implement the incident management process.
  • Analyze incident trends and recommend corrective actions as necessary.
Pay by Experience Level for Incident Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.

Experience Affects Incident Manager Salaries

Late-Career
up arrow 23%
Experienced
up arrow 12%
Mid-Career
up arrow 5%
National Average
$71,000
Entry-Level
up arrow 18%
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 7 votes.
Gender
Female
35%
female alumni
 
Male
65%
male alumni
Years of Experience
Less than 1 year
2%
1-4 years
29%
5-9 years
29%
10-19 years
32%
20 years or more
9%
Common Health Benefits
medical benefits Medical: 84% dental benefits Dental: 79%
vision benefits Vision: 66% employee benefits None: 15%
Find Out Exactly What You Should Be Paid
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