Incident Manager Salary

Incident Managers in the United States pull down an average of $74K annually. Geographic location is the biggest factor affecting pay for this group, followed by years of experience. Making up 72 percent of those who took the survey, male Incident Managers greatly outnumber their female counterparts. Medical benefits are awarded to most, and a strong majority earn dental coverage. Most workers in this position report high levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$47,197 - $114,485
$47K
$74K
$110K
MEDIAN: $74,107
10%
50%
90%

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$16.18 - $61.04
$16
$27
$61
MEDIAN: $27.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$47,197 - $114,485  
   
Bonus
$900 - $15,505  
Profit Sharing
$5,855  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,648 - $121,865  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 237
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$33$66$99
Hourly Rate
$16.18 - $61.04  
   
Overtime
$14.90 - $97.87  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$70K$140K$210K
Bonus
$900 - $15,505  
   
Profit Sharing
$5,855  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,648 - $121,865  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 29

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United States (change)

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Job Description for Incident Manager

Incident managers are responsible for identifying emerging incidents and ensuring their prompt resolution. Their primary responsibility is to address and solve service failures as quickly and effectively as possible. These managers work with the team directly associated with the malfunctioning process (as well as other relevant personnel) to identify the inciting incident and develop potential solutions. Once the issue has been resolved, the incident manager works with the team to establish procedures to prevent similar incidents from occurring in the future. In addition to responding to these situations, incident managers work proactively to test and identify possible issues through walk-throughs, simulations, and other testing methods; they are then responsible for suggesting preventative process changes. Incident managers must report issues, progress, and proposals for process changes to their supervisors and other managers.

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Incident Manager Tasks

  • Develop and implement the incident management process.
  • Analyze incident trends and recommend corrective actions as necessary.
  • Set up support IT systems so consumers and employees of the organization can utilize systems with minimal issues.
  • Monitor the effectiveness of the incident management process and make recommendations for improvement.

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Popular Skills for Incident Manager


Survey takers who work as Incident Managers report a focused set of job skills. Most notably, skills in Project Management, Technical Analysis, Information Technology Infrastructure Library, and Oral / Verbal Communication are correlated to pay that is above average, with boosts between 3 percent and 19 percent. Skills that are correlated to lower pay, on the other hand, include Oral / Verbal Communication. Most people who know Information Technology Infrastructure Library also know Project Management.

Pay by Experience Level for Incident Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Incident Managers who reported more years of relevant experience also reported higher earnings. Workers in their first five years can expect to earn $62K, but people who have been around for five to 10 years earn a noticeably bigger sum of $77K. The average pay reported by folks with 10 to 20 years of experience is around $87K. Incident Managers with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $94K.

Incident Manager Advice

Q: What is it like working as an Incident Manager?

Incident Manager in Raleigh:
"Understand People, Processes, and Technology."
Have a good understanding of the people, processes, and technology you will be managing.

Related Job Salaries

Key Stats for Incident Manager

Gender

Female
28 %
Male
72 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 30 votes.
Less than 1 year
2%
1-4 years
29%
5-9 years
27%
10-19 years
35%
20 years or more
8%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Incident Manager Salaries

Late-Career
▲24%

Experienced
▲14%

▲2%

National Average
$76,000

Entry-Level
▼18%

Skills That Affect Incident Manager Salaries

Project Management
▲19%

Technical Analysis
▲7%


National Average
$76,000

Oral / Verbal Communication
▼14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 30 votes.

Gender

Female
28 %
Male
72 %

Years of Experience

Less than 1 year
2%
1-4 years
29%
5-9 years
27%
10-19 years
35%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 77%
vision benefits
Vision: 71%
dental benefits
None: 11%
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