Incident Managers in the United States take home an average $75K per year. Including potential for bonuses and profit sharing — peaking near $15K and $10K, respectively — total cash payment to Incident Managers can bottom out near $46K or peak near $121K depending on individual performance. Geography and tenure each impact pay for this group, with the former having the largest influence. Making up 72 percent of those who took the survey, male Incident Managers greatly outnumber their female counterparts. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to a majority. Most Incident Managers report high levels of job satisfaction. The data in this summary comes from the PayScale salary survey.

$47,988 - $115,452
(Median)
$48K
$75K
$120K
MEDIAN: $75,054
10%
50%
90%

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$14.27 - $60.40
(Median)
$14
$23
$60
MEDIAN: $23.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$47,988 - $115,452  
   
Bonus
$503 - $15,242  
Profit Sharing
$-0.50 - $9,536  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,598 - $121,250  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 252
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$33$66$99
Hourly Rate
$14.27 - $60.40  
   
Overtime
$0.30 - $96.96  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$70K$140K$210K
Bonus
$503 - $15,242  
   
Profit Sharing
$-0.50 - $9,536  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,598 - $121,250  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 32
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Job Description for Incident Manager

Incident managers are responsible for identifying emerging incidents and ensuring their prompt resolution. Their primary responsibility is to address and solve service failures as quickly and effectively as possible. These managers work with the team directly associated with the malfunctioning process (as well as other relevant personnel) to identify the inciting incident and develop potential solutions. Once the issue has been resolved, the incident manager works with the team to establish procedures to prevent similar incidents from occurring in the future. In addition to responding to these situations, incident managers work proactively to test and identify possible issues through walk-throughs, simulations, and other testing methods; they are then responsible for suggesting preventative process changes. Incident managers must report issues, progress, and proposals for process changes to their supervisors and other managers.

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Incident Manager Tasks

  • Set up support IT systems so consumers and employees of the organization can utilize systems with minimal issues.
  • Monitor the effectiveness of the incident management process and make recommendations for improvement.
  • Develop and implement the incident management process.
  • Analyze incident trends and recommend corrective actions as necessary.

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Popular Skills for Incident Manager


Incident Managers usually report a few specific skills. Most notably, skills in Technical Analysis, Project Management, Information Technology Infrastructure Library, and Oral / Verbal Communication are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Oral / Verbal Communication. Most people skilled in Information Technology Infrastructure Library are similarly competent in Project Management.

Pay by Experience Level for Incident Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Incident Managers, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. The average beginner in this position makes around $63K, but folks who have been around for five to 10 years see a markedly higher median salary of $76K. Incident Managers bring in $87K after working for 10 to 20 years. People who have worked for more than 20 years report a median income of $94K, which is barely higher than the median for folks with 10 to 20 years of experience.

Incident Manager Advice

What do you wish you knew about your job when you first started out?

Incident Manager in Raleigh:
"Understand People, Processes, and Technology."
Have a good understanding of the people, processes, and technology you will be managing.

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Experience Affects Incident Manager Salaries

Late-Career
up arrow 25%

Experienced
up arrow 15%

Mid-Career
0%

National Average
$76,000

Entry-Level
up arrow 17%

Skills That Affect Incident Manager Salaries

Technical Analysis
up arrow 8%

Project Management
up arrow 6%

Information Technology Infrastructure Library (ITIL)
up arrow 3%

National Average
$76,000

Oral / Verbal Communication
up arrow 14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 28 votes.

Gender

Female
28 %
Male
72 %

Years of Experience

Less than 1 year
1%
1-4 years
30%
5-9 years
27%
10-19 years
32%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 77%
medical benefits
Vision: 69%
dental benefits
None: 12%
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