Incident Manager Salary
Incident Managers in the United States pull down an average of $74K annually. Geographic location is the biggest factor affecting pay for this group, followed by years of experience. Making up 72 percent of those who took the survey, male Incident Managers greatly outnumber their female counterparts. Medical benefits are awarded to most, and a strong majority earn dental coverage. Most workers in this position report high levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.
|Salary||$47,197 - $114,485|
|Bonus||$900 - $15,505|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$45,648 - $121,865|
|Hourly Rate||$16.18 - $61.04|
|Overtime||$14.90 - $97.87|
|Bonus||$900 - $15,505|
|Total Pay (||$45,648 - $121,865|
Job Description for Incident Manager
Incident managers are responsible for identifying emerging incidents and ensuring their prompt resolution. Their primary responsibility is to address and solve service failures as quickly and effectively as possible. These managers work with the team directly associated with the malfunctioning process (as well as other relevant personnel) to identify the inciting incident and develop potential solutions. Once the issue has been resolved, the incident manager works with the team to establish procedures to prevent similar incidents from occurring in the future. In addition to responding to these situations, incident managers work proactively to test and identify possible issues through walk-throughs, simulations, and other testing methods; they are then responsible for suggesting preventative process changes. Incident managers must report issues, progress, and proposals for process changes to their supervisors and other managers.Read More...
Incident managers generally work full time with a high likelihood of overtime and/or travel. They must be on call to deal quickly with urgent issues. Incident managers work in a variety of industries, such as in manufacturing and information technology. These managers' work environment vary, depending on the industry and company for which they work.
Incident managers are generally required to hold a bachelor’s degree in a field related to their industry. They may need to hold a certification in incident management as well. Incident managers are typically required to have several years’ experience in the field, and they must possess a strong knowledge of the areas in which potential problems may arise for their company.
Incident Manager Tasks
- Develop and implement the incident management process.
- Analyze incident trends and recommend corrective actions as necessary.
- Set up support IT systems so consumers and employees of the organization can utilize systems with minimal issues.
- Monitor the effectiveness of the incident management process and make recommendations for improvement.
Popular Skills for Incident Manager
Survey takers who work as Incident Managers report a focused set of job skills. Most notably, skills in Project Management, Technical Analysis, Information Technology Infrastructure Library, and Oral / Verbal Communication are correlated to pay that is above average, with boosts between 3 percent and 19 percent. Skills that are correlated to lower pay, on the other hand, include Oral / Verbal Communication. Most people who know Information Technology Infrastructure Library also know Project Management.
Pay by Experience Level for Incident Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Incident Managers who reported more years of relevant experience also reported higher earnings. Workers in their first five years can expect to earn $62K, but people who have been around for five to 10 years earn a noticeably bigger sum of $77K. The average pay reported by folks with 10 to 20 years of experience is around $87K. Incident Managers with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $94K.
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