Browse Categories

Incident Manager Salary

Median pay for Incident Managers in the United States lies in the neighborhood of $71K per year. Geography and career length each impact pay for this group, with the former having the largest influence. There are more male Incident Managers than female among those who completed the questionnaire, making up 68 percent. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the larger part. Most Incident Managers report high levels of job satisfaction.
$49,146 - $99,583
(Median)
$49K
$71K
$100K
MEDIAN: $71,455
10%
50%
90%

Add this chart to your site: 640px    300px

$15.55 - $68.06
(Median)
$16
$39
$68
MEDIAN: $39.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$49,146 - $99,583  
   
Bonus
$0.00 - $11,648  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$49,210 - $103,659  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 105
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30$60$90
Hourly Rate
$15.55 - $68.06  
   
Overtime
$36.69 - $88.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$60K$120K$180K
Bonus
$0.00 - $11,648  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$49,210 - $103,659  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 11
United States (change)

Job Description for Incident Manager

Incident managers are responsible for identifying emerging incidents and ensuring their prompt resolution. Their primary responsibility is to address and solve service failures as quickly and effectively as possible. These managers work with the team directly associated with the malfunctioning process (as well as other relevant personnel) to identify the inciting incident and develop potential solutions. Once the issue has been resolved, the incident manager works with the team to establish procedures to prevent similar incidents from occurring in the future. In addition to responding to these situations, incident managers work proactively to test and identify possible issues through walk-throughs, simulations, and other testing methods; they are then responsible for suggesting preventative process changes. Incident managers must report issues, progress, and proposals for process changes to their supervisors and other managers.

Read More...

Incident Manager Tasks

  • Set up support IT systems so consumers and employees of the organization can utilize systems with minimal issues.
  • Monitor the effectiveness of the incident management process and make recommendations for improvement.
  • Develop and implement the incident management process.
  • Analyze incident trends and recommend corrective actions as necessary.

Incident Manager Job Listings

Search for more jobs:


Incident Managers report a focused set of job skills. Technical Analysis and Information Technology Infrastructure Library are considered valuable skills and can increase employee pay.

Pay by Experience Level for Incident Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. The average beginner in this position makes around $58K, but folks who have been around for five to 10 years see a markedly higher median salary of $79K. Incident Managers with one to two decades of relevant experience report an average salary of approximately $84K. Average wages for folks with more than 20 years of experience come out to around $95K.

Related Job Salaries

Experience Affects Incident Manager Salaries

Late-Career
up arrow 29%

Experienced
up arrow 14%

Mid-Career
up arrow 7%

National Average
$74,000

Entry-Level
up arrow 22%

Skills That Affect Incident Manager Salaries

Technical Analysis
up arrow 10%

Information Technology Infrastructure Library (ITIL)
up arrow 2%

National Average
$74,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 12 votes.

Gender

Female
32 %
Male
68 %

Years of Experience

Less than 1 year
1%
1-4 years
31%
5-9 years
24%
10-19 years
33%
20 years or more
11%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 72%
vision benefits Vision: 63% employee benefits None: 15%