Incident Manager Salary
Incident Managers in the United States take home an average $75K per year. Including potential for bonuses and profit sharing — peaking near $15K and $10K, respectively — total cash payment to Incident Managers can bottom out near $46K or peak near $121K depending on individual performance. Geography and tenure each impact pay for this group, with the former having the largest influence. Making up 72 percent of those who took the survey, male Incident Managers greatly outnumber their female counterparts. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to a majority. Most Incident Managers report high levels of job satisfaction. The data in this summary comes from the PayScale salary survey.
Job Description for Incident Manager
Incident managers are responsible for identifying emerging incidents and ensuring their prompt resolution. Their primary responsibility is to address and solve service failures as quickly and effectively as possible. These managers work with the team directly associated with the malfunctioning process (as well as other relevant personnel) to identify the inciting incident and develop potential solutions. Once the issue has been resolved, the incident manager works with the team to establish procedures to prevent similar incidents from occurring in the future. In addition to responding to these situations, incident managers work proactively to test and identify possible issues through walk-throughs, simulations, and other testing methods; they are then responsible for suggesting preventative process changes. Incident managers must report issues, progress, and proposals for process changes to their supervisors and other managers.Read More...
Incident managers generally work full time with a high likelihood of overtime and/or travel. They must be on call to deal quickly with urgent issues. Incident managers work in a variety of industries, such as in manufacturing and information technology. These managers' work environment vary, depending on the industry and company for which they work.
Incident managers are generally required to hold a bachelor’s degree in a field related to their industry. They may need to hold a certification in incident management as well. Incident managers are typically required to have several years’ experience in the field, and they must possess a strong knowledge of the areas in which potential problems may arise for their company.
Incident Manager Tasks
- Set up support IT systems so consumers and employees of the organization can utilize systems with minimal issues.
- Monitor the effectiveness of the incident management process and make recommendations for improvement.
- Develop and implement the incident management process.
- Analyze incident trends and recommend corrective actions as necessary.
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Popular Skills for Incident Manager
Incident Managers usually report a few specific skills. Most notably, skills in Technical Analysis, Project Management, Information Technology Infrastructure Library, and Oral / Verbal Communication are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Oral / Verbal Communication. Most people skilled in Information Technology Infrastructure Library are similarly competent in Project Management.
Pay by Experience Level for Incident Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Incident Managers, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. The average beginner in this position makes around $63K, but folks who have been around for five to 10 years see a markedly higher median salary of $76K. Incident Managers bring in $87K after working for 10 to 20 years. People who have worked for more than 20 years report a median income of $94K, which is barely higher than the median for folks with 10 to 20 years of experience.