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Incident Manager Salary

Pay for Incident Managers in the United States sits in the ballpark of $72K per year. Experience level and the particular city each impact pay for this group, with the former having the largest influence. The majority of Incident Managers claim high levels of job satisfaction. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Generally, women make up less than a third of all Incident Managers who answered the questionnnaire.

$49,337 - $109,694
(Median)
$49K
$72K
$110K
MEDIAN: $72,381
10%
50%
90%

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$14.09 - $58.60
(Median)
$14
$29
$59
MEDIAN: $28.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$49,337 - $109,694  
   
Bonus
$-0.49 - $11,291  
Profit Sharing
$1,250 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,531 - $114,446  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 151
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50$100$150
Hourly Rate
$14.09 - $58.60  
   
Overtime
$-0.50 - $104.30  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$100K$200K$300K
Bonus
$-0.49 - $11,291  
   
Profit Sharing
$1,250 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,531 - $114,446  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 20

Find Out Exactly What You Should Be Paid

United States (change)


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Job Description for Incident Manager

Incident managers are responsible for identifying emerging incidents and ensuring their prompt resolution. Their primary responsibility is to address and solve service failures as quickly and effectively as possible. These managers work with the team directly associated with the malfunctioning process (as well as other relevant personnel) to identify the inciting incident and develop potential solutions. Once the issue has been resolved, the incident manager works with the team to establish procedures to prevent similar incidents from occurring in the future. In addition to responding to these situations, incident managers work proactively to test and identify possible issues through walk-throughs, simulations, and other testing methods; they are then responsible for suggesting preventative process changes. Incident managers must report issues, progress, and proposals for process changes to their supervisors and other managers.

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Incident Manager Tasks

  • Set up support IT systems so consumers and employees of the organization can utilize systems with minimal issues.
  • Monitor the effectiveness of the incident management process and make recommendations for improvement.
  • Develop and implement the incident management process.
  • Analyze incident trends and recommend corrective actions as necessary.

Incident Manager Job Listings

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Incident Managers report a narrow range of specific skills. Technical Analysis and Information Technology Infrastructure Library are considered valuable skills and can increase employee pay.

Pay by Experience Level for Incident Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Incident Managers generally obtain higher compensation for more plentiful past experience. The average beginner in this position makes around $61K, but folks who have been around for five to 10 years see a markedly higher median salary of $78K. The average pay reported by folks with 10 to 20 years of experience is around $85K. Seasoned workers who boast more than two decades of relevant experience enjoy a median salary of $95K, which is substantially larger than the medians reported by folks with fewer years on their resumes.

Related Job Salaries

United States (change)

Experience Affects Incident Manager Salaries

Late-Career
up arrow 30%

Experienced
up arrow 15%

Mid-Career
up arrow 6%

National Average
$73,000

Entry-Level
up arrow 18%

Skills That Affect Incident Manager Salaries

Technical Analysis
up arrow 11%

National Average
$73,000

Information Technology Infrastructure Library (ITIL)
up arrow 1%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 17 votes.

Gender

Female
27 %
Male
73 %

Years of Experience

Less than 1 year
1%
1-4 years
34%
5-9 years
24%
10-19 years
30%
20 years or more
12%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 74%
vision benefits Vision: 63% employee benefits None: 14%
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