Incident Manager Salary

An average Incident Manager in the United States can expect to take home roughly $77K annually. Total cash compensation to Incident Managers approaches anywhere from $46K on the lower end to $127K on the higher end; in exceptional cases, this can include more than $20K from bonuses and upwards of $10K from profit sharing. Residence is the biggest factor affecting pay for this group, followed by career duration. Most Incident Managers report high levels of job satisfaction. Medical benefits are awarded to most, and a strong majority earn dental coverage. Male Incident Managers are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field.

$47,726 - $120,269
$48K
$77K
$120K
MEDIAN: $76,745
10%
50%
90%

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$16.50 - $59.80
$17
$25
$60
MEDIAN: $25.16
10%
50%
90%

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$0$126K
Salary $47,726 - $120,269
Bonus $254.00 - $19,866
Profit Sharing $0.00 - $9,875
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,122 - $126,874
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 255
Hourly Data $0$96
Hourly Rate $16.50 - $59.80
Overtime $14.95 - $96.96
Annual Data $0$126K
Bonus $254.00 - $19,866
Profit Sharing $0.00 - $9,875
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,122 - $126,874
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 35

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Incident Manager

Incident managers are responsible for identifying emerging incidents and ensuring their prompt resolution. Their primary responsibility is to address and solve service failures as quickly and effectively as possible. These managers work with the team directly associated with the malfunctioning process (as well as other relevant personnel) to identify the inciting incident and develop potential solutions. Once the issue has been resolved, the incident manager works with the team to establish procedures to prevent similar incidents from occurring in the future. In addition to responding to these situations, incident managers work proactively to test and identify possible issues through walk-throughs, simulations, and other testing methods; they are then responsible for suggesting preventative process changes. Incident managers must report issues, progress, and proposals for process changes to their supervisors and other managers.

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Incident Manager Tasks

  • Develop and implement the incident management process.
  • Analyze incident trends and recommend corrective actions as necessary.
  • Set up support IT systems so consumers and employees of the organization can utilize systems with minimal issues.
  • Monitor the effectiveness of the incident management process and make recommendations for improvement.

Incident Manager Job Listings

Popular Skills for Incident Manager


Incident Managers report a narrow range of specific skills. Most notably, skills in Project Management, Technical Analysis, Information Technology Infrastructure Library, and Oral / Verbal Communication are correlated to pay that is above average. At the other end of the pay range are skills like Oral / Verbal Communication. It is often found that people who know Information Technology Infrastructure Library are also skilled in Project Management.

Pay by Experience Level for Incident Manager

Pay by Experience for an Incident Manager has a positive trend. An entry-level Incident Manager with less than 5 years of experience can expect to earn an average total compensation of $62,000 based on 108 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. An Incident Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $77,000 based on 111 salaries. An experienced Incident Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $87,000 based on 102 salaries. An Incident Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $94,000 based on 20 salaries.

Incident Manager Advice

Q: What is it like working as an Incident Manager?

Incident Manager in Salt Lake City:
"When to think inside and outside the box."
We always hear of the neex to think outside the nox to solve problems. I would argue that determining when an inside the box approach vs an out of the box approach is a critical decision many discard. Many times the easiest solution is the one less complicated.

Incident Manager in Raleigh:
"Understand People, Processes, and Technology."
Have a good understanding of the people, processes, and technology you will be managing.

Related Job Salaries

Key Stats for Incident Manager

Gender

Female
26 %
Male
74 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 39 votes.
Less than 1 year
1%
1-4 years
29%
5-9 years
29%
10-19 years
34%
20 years or more
7%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Incident Manager Salaries

Late-Career
▲21%

Experienced
▲12%

▼0%

National Average
$77,000

Entry-Level
▼20%

Skills That Affect Incident Manager Salaries

Project Management
▲17%

Technical Analysis
▲5%


National Average
$77,000

Oral / Verbal Communication
▼16%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 39 votes.

Gender

Female
26 %
Male
74 %

Years of Experience

Less than 1 year
1%
1-4 years
29%
5-9 years
29%
10-19 years
34%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 77%
vision benefits
Vision: 72%
no benefits
None: 11%
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