Median pay for Incident Managers in the United States lies in the neighborhood of $73K per year. Geographic location and career duration each impact pay for this group, with the former having the largest influence. Making up 73 percent of those who took the survey, male Incident Managers greatly outnumber their female counterparts. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Most Incident Managers report high levels of job satisfaction. This snapshot results from replies to PayScale's salary survey.

$47,386 - $115,452
$47K
$73K
$120K
MEDIAN: $73,417
10%
50%
90%

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$14.19 - $60.61
$14
$27
$61
MEDIAN: $26.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$47,386 - $115,452  
   
Bonus
$783 - $15,355  
Profit Sharing
$4,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,300 - $122,079  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 252
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$33$66$99
Hourly Rate
$14.19 - $60.61  
   
Overtime
$14.90 - $97.87  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$70K$140K$210K
Bonus
$783 - $15,355  
   
Profit Sharing
$4,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,300 - $122,079  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 31

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Incident Manager

Incident managers are responsible for identifying emerging incidents and ensuring their prompt resolution. Their primary responsibility is to address and solve service failures as quickly and effectively as possible. These managers work with the team directly associated with the malfunctioning process (as well as other relevant personnel) to identify the inciting incident and develop potential solutions. Once the issue has been resolved, the incident manager works with the team to establish procedures to prevent similar incidents from occurring in the future. In addition to responding to these situations, incident managers work proactively to test and identify possible issues through walk-throughs, simulations, and other testing methods; they are then responsible for suggesting preventative process changes. Incident managers must report issues, progress, and proposals for process changes to their supervisors and other managers.

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Incident Manager Tasks

  • Develop and implement the incident management process.
  • Analyze incident trends and recommend corrective actions as necessary.
  • Set up support IT systems so consumers and employees of the organization can utilize systems with minimal issues.
  • Monitor the effectiveness of the incident management process and make recommendations for improvement.

Incident Manager Job Listings

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Popular Skills for Incident Manager


Survey results show that Incident Managers typically report just a few professional skills. Most notably, skills in Project Management, Technical Analysis, Information Technology Infrastructure Library, and Oral / Verbal Communication are correlated to pay that is above average. Skills that seem to negatively impact pay include Oral / Verbal Communication. Most people experienced in Information Technology Infrastructure Library also know Project Management.

Pay by Experience Level for Incident Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Incident Managers with a rich background of experience are typically rewarded with larger paychecks. Salaries of relatively inexperienced workers fall in the neighborhood of $62K, but folks who have racked up five to 10 years see a notably higher median of $77K. Incident Managers claiming one to two decades of experience make an estimated median of $86K. People who have worked for more than 20 years report a median income of $95K, which is barely higher than the median for folks with 10 to 20 years of experience.

Incident Manager Advice

Q: What do you wish you knew about your job when you first started out?

Incident Manager in Raleigh:
"Understand People, Processes, and Technology."
Have a good understanding of the people, processes, and technology you will be managing.

Related Job Salaries

Key Stats for Incident Manager

Gender

Female
27 %
Male
73 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 29 votes.
Less than 1 year
1%
1-4 years
30%
5-9 years
27%
10-19 years
34%
20 years or more
8%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Incident Manager Salaries

Late-Career
up arrow 26%

Experienced
up arrow 15%

Mid-Career
up arrow 2%

National Average
$75,000

Entry-Level
up arrow 17%

Skills That Affect Incident Manager Salaries

Project Management
up arrow 20%

Technical Analysis
up arrow 8%


National Average
$75,000

Oral / Verbal Communication
up arrow 13%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 29 votes.

Gender

Female
27 %
Male
73 %

Years of Experience

Less than 1 year
1%
1-4 years
30%
5-9 years
27%
10-19 years
34%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 78%
vision benefits
Vision: 72%
dental benefits
None: 10%
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