Incident Manager Salary

The average Incident Manager in the United States can expect to rake in roughly $76K per year. With some bonuses approaching $20K and certain profit sharing proceeds approaching $10K, overall incomes of Incident Managers spread between $46K and $125K depending on individual performance. Residence and career duration each impact pay for this group, with the former having the largest influence. Job satisfaction is high and work is enjoyable for most Incident Managers. Generally, women make up less than a third of all Incident Managers who answered the questionnnaire. Medical benefits are awarded to a large number, and a fair number earn dental coverage. This report is based on responses to the PayScale salary survey.

$47,692 - $119,074
$48K
$76K
$120K
MEDIAN: $75,622
10%
50%
90%

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$16.41 - $60.20
$16
$26
$60
MEDIAN: $26.35
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$47,692 - $119,074  
   
Bonus
$509 - $19,518  
Profit Sharing
$0.00 - $9,961  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,182 - $125,045  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 254
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$33$66$99
Hourly Rate
$16.41 - $60.20  
   
Overtime
$14.95 - $96.96  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$70K$140K$210K
Bonus
$509 - $19,518  
   
Profit Sharing
$0.00 - $9,961  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,182 - $125,045  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 33

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United States (change)

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Job Description for Incident Manager

Incident managers are responsible for identifying emerging incidents and ensuring their prompt resolution. Their primary responsibility is to address and solve service failures as quickly and effectively as possible. These managers work with the team directly associated with the malfunctioning process (as well as other relevant personnel) to identify the inciting incident and develop potential solutions. Once the issue has been resolved, the incident manager works with the team to establish procedures to prevent similar incidents from occurring in the future. In addition to responding to these situations, incident managers work proactively to test and identify possible issues through walk-throughs, simulations, and other testing methods; they are then responsible for suggesting preventative process changes. Incident managers must report issues, progress, and proposals for process changes to their supervisors and other managers.

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Incident Manager Tasks

  • Develop and implement the incident management process.
  • Analyze incident trends and recommend corrective actions as necessary.
  • Set up support IT systems so consumers and employees of the organization can utilize systems with minimal issues.
  • Monitor the effectiveness of the incident management process and make recommendations for improvement.

Incident Manager Job Listings

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Popular Skills for Incident Manager


Incident Managers only report a few specific skills. Most notably, skills in Project Management, Technical Analysis, Information Technology Infrastructure Library, and Oral / Verbal Communication are correlated to pay that is above average. Skills that pay less than market rate include Oral / Verbal Communication. Most people skilled in Information Technology Infrastructure Library are similarly competent in Project Management.

Pay by Experience Level for Incident Manager

Pay by Experience for an Incident Manager has a positive trend. An entry-level Incident Manager with less than 5 years of experience can expect to earn an average total compensation of $62,000 based on 108 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. An Incident Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $77,000 based on 111 salaries. An experienced Incident Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $87,000 based on 102 salaries. An Incident Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $94,000 based on 20 salaries.

Incident Manager Advice

Q: What is it like working as an Incident Manager?

Incident Manager in Raleigh:
"Understand People, Processes, and Technology."
Have a good understanding of the people, processes, and technology you will be managing.

Related Job Salaries

Key Stats for Incident Manager

Gender

Female
28 %
Male
72 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 32 votes.
Less than 1 year
1%
1-4 years
29%
5-9 years
27%
10-19 years
36%
20 years or more
7%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Incident Manager Salaries

Late-Career
▲22%

Experienced
▲13%

▲1%

National Average
$77,000

Entry-Level
▼19%

Skills That Affect Incident Manager Salaries

Project Management
▲17%

Technical Analysis
▲6%


National Average
$77,000

Oral / Verbal Communication
▼15%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 32 votes.

Gender

Female
28 %
Male
72 %

Years of Experience

Less than 1 year
1%
1-4 years
29%
5-9 years
27%
10-19 years
36%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 77%
vision benefits
Vision: 71%
no benefits
None: 11%
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