Incident Manager Salary

For Incident Managers, yearly average wages total $72K annually. Experience level is the biggest factor affecting pay for this group, followed by geography. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Work is enjoyable for Incident Managers, who typically claim high levels of job satisfaction. Male Incident Managers are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field.

$49,337 - $109,694
(Median)
$49K
$72K
$110K
MEDIAN: $72,494
10%
50%
90%

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$14.09 - $58.60
(Median)
$14
$29
$59
MEDIAN: $28.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$49,337 - $109,694  
   
Bonus
$789 - $11,101  
Profit Sharing
$1,250 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,531 - $114,446  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 161
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50$100$150
Hourly Rate
$14.09 - $58.60  
   
Overtime
$-0.50 - $104.30  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$100K$200K$300K
Bonus
$789 - $11,101  
   
Profit Sharing
$1,250 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,531 - $114,446  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 20
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Job Description for Incident Manager

Incident managers are responsible for identifying emerging incidents and ensuring their prompt resolution. Their primary responsibility is to address and solve service failures as quickly and effectively as possible. These managers work with the team directly associated with the malfunctioning process (as well as other relevant personnel) to identify the inciting incident and develop potential solutions. Once the issue has been resolved, the incident manager works with the team to establish procedures to prevent similar incidents from occurring in the future. In addition to responding to these situations, incident managers work proactively to test and identify possible issues through walk-throughs, simulations, and other testing methods; they are then responsible for suggesting preventative process changes. Incident managers must report issues, progress, and proposals for process changes to their supervisors and other managers.

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Incident Manager Tasks

  • Set up support IT systems so consumers and employees of the organization can utilize systems with minimal issues.
  • Monitor the effectiveness of the incident management process and make recommendations for improvement.
  • Develop and implement the incident management process.
  • Analyze incident trends and recommend corrective actions as necessary.

Incident Manager Job Listings

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Incident Managers who responded to the survey indicated only a few skills that they use on the job. Technical Analysis and Information Technology Infrastructure Library are considered valuable skills and can increase employee pay.

Pay by Experience Level for Incident Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience is an important factor influencing the compensation of Incident Managers. The average worker who claims fewer than five years of experience earns around $60K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $78K. Incident Managers see a median salary of $84K after reaching one to two decades on the job. Survey participants who have worked for more than two decades report bringing in $94K on average.

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Experience Affects Incident Manager Salaries

Late-Career
up arrow 28%

Experienced
up arrow 14%

Mid-Career
up arrow 6%

National Average
$74,000

Entry-Level
up arrow 18%

Skills That Affect Incident Manager Salaries

Technical Analysis
up arrow 10%

Information Technology Infrastructure Library (ITIL)
up arrow 1%

National Average
$74,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 16 votes.

Gender

Female
27 %
Male
73 %

Years of Experience

Less than 1 year
1%
1-4 years
32%
5-9 years
24%
10-19 years
31%
20 years or more
12%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 74%
vision benefits Vision: 63% employee benefits None: 14%
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