Incident Manager Salary

The average Incident Manager in the United States can expect to rake in roughly $74K per year. Experience level and the particular city each impact pay for this group, with the former having the largest influence. Most Incident Managers report high levels of job satisfaction. Medical benefits are awarded to a large number, and a fair number earn dental coverage.

$49,645 - $109,868
(Median)
$50K
$74K
$110K
MEDIAN: $73,626
10%
50%
90%

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$15.24 - $45.96
(Median)
$15
$27
$46
MEDIAN: $27.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$49,645 - $109,868  
   
Bonus
$964 - $12,365  
Profit Sharing
$2,397  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,521 - $114,640  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 226
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50$100$150
Hourly Rate
$15.24 - $45.96  
   
Overtime
$0.30 - $101.81  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$100K$200K$300K
Bonus
$964 - $12,365  
   
Profit Sharing
$2,397  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,521 - $114,640  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 28
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Job Description for Incident Manager

Incident managers are responsible for identifying emerging incidents and ensuring their prompt resolution. Their primary responsibility is to address and solve service failures as quickly and effectively as possible. These managers work with the team directly associated with the malfunctioning process (as well as other relevant personnel) to identify the inciting incident and develop potential solutions. Once the issue has been resolved, the incident manager works with the team to establish procedures to prevent similar incidents from occurring in the future. In addition to responding to these situations, incident managers work proactively to test and identify possible issues through walk-throughs, simulations, and other testing methods; they are then responsible for suggesting preventative process changes. Incident managers must report issues, progress, and proposals for process changes to their supervisors and other managers.

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Incident Manager Tasks

  • Set up support IT systems so consumers and employees of the organization can utilize systems with minimal issues.
  • Monitor the effectiveness of the incident management process and make recommendations for improvement.
  • Develop and implement the incident management process.
  • Analyze incident trends and recommend corrective actions as necessary.

Incident Manager Job Listings

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Survey takers who work as Incident Managers typically report just a few professional skills. Technical Analysis and Information Technology Infrastructure Library are considered valuable skills and can increase employee pay.

Pay by Experience Level for Incident Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience seems to be a major factor in determining the incomes of Incident Managers. The average worker who claims fewer than five years of experience earns around $60K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $78K. People with 10 to 20 years of experience make an average of about $84K in this role. Average wages for folks with more than 20 years of experience come out to around $96K.

Incident Manager Advice

What do you wish you knew about your job when you first started out?

Incident Manager in Raleigh:
"Understand People, Processes, and Technology."
Have a good understanding of the people, processes, and technology you will be managing.

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Experience Affects Incident Manager Salaries

Late-Career
up arrow 28%

Experienced
up arrow 12%

Mid-Career
up arrow 5%

National Average
$75,000

Entry-Level
up arrow 19%

Skills That Affect Incident Manager Salaries

Technical Analysis
up arrow 9%

Information Technology Infrastructure Library (ITIL)
up arrow 2%

National Average
$75,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 23 votes.

Gender

Female
30 %
Male
70 %

Years of Experience

Less than 1 year
1%
1-4 years
33%
5-9 years
21%
10-19 years
34%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 77%
medical benefits
Vision: 67%
dental benefits
None: 13%
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