Incident Manager Salary (United States)

The average pay for an Incident Manager is $70,605 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.
Incident Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$50,093 - $99,667
(Median)
50K
71K
82K
100K
MEDIAN: $70,604
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$50,093 - $99,667  
   
Bonus
$0.00 - $12,080  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$49,345 - $104,371  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 82
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Job Description for Incident Manager
Incident managers are responsible for identifying emerging incidents and ensuring their prompt resolution. Their primary responsibility is to address and solve service failures as quickly and effectively as possible. These managers work with the team directly associated with the malfunctioning process (as well as other relevant personnel) to identify the inciting incident and develop potential solutions. Once the issue has been resolved, the incident manager works with the team to establish procedures to prevent similar incidents from occurring in the future. In addition to responding to these situations, incident managers work proactively to test and identify possible issues through walk-throughs, simulations, and other testing methods; they are then responsible for suggesting preventative process changes. Incident managers must report issues, progress, and proposals for process changes to their supervisors and other managers.
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Incident Manager Tasks
  • Set up support IT systems so consumers and employees of the organization can utilize systems with minimal issues.
  • Monitor the effectiveness of the incident management process and make recommendations for improvement.
  • Develop and implement the incident management process.
  • Analyze incident trends and recommend corrective actions as necessary.

Incident Manager Job Listings

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Pay by Experience Level for Incident Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Related Job Salaries

Experience Affects Incident Manager Salaries

Late-Career
up arrow 34%
Experienced
up arrow 11%
Mid-Career
up arrow 5%
National Average
$74,000
Entry-Level
up arrow 22%
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 9 votes.
Gender
Female
33%
female alumni
 
Male
67%
male alumni
Years of Experience
Less than 1 year
1%
1-4 years
32%
5-9 years
26%
10-19 years
32%
20 years or more
10%
Common Health Benefits
medical benefits Medical: 85% dental benefits Dental: 77%
vision benefits Vision: 64% employee benefits None: 14%
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