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Information Technology (IT) Assistant Salary

Information Technology Assistants in the United States can expect to earn an average of $14.60 per hour. Including potential for bonuses and profit sharing — peaking near $2K and $12K, respectively — total cash payment to Information Technology Assistants can bottom out near $22K or peak near $51K depending on individual performance. Location is the biggest factor affecting pay for this group, followed by career length. Most workers in this position report high levels of job satisfaction. Some workers in this field — nearly one-fourth — are not awarded benefits. Medical coverage is reported by a strong majority and dental plans are enjoyed by a majority. Generally, women make up less than a third of all Information Technology Assistants who answered the questionnnaire. This report is based on responses to the PayScale salary survey.

$27,461 - $57,777
(Median)
$27K
$39K
$58K
MEDIAN: $38,783
10%
50%
90%

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$9.79 - $20.04
(Median)
$9
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$27,461 - $57,777  
   
Bonus
$0.00 - $2,250  
Profit Sharing
$705 - $11,920  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,241 - $51,256  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 421
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.79 - $20.04  
   
Overtime
$12.30 - $32.71  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $2,250  
   
Profit Sharing
$705 - $11,920  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,241 - $51,256  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 500

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United States (change)


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Job Description for Information Technology (IT) Assistant

Information technology (IT) assistants are in charge of helping with the day-to-day tasks in the systems department of their organization. They are responsible for monitoring different support ticket systems and following up to ensure prompt resolution of issues. In addition, they must maintain and update current and new software across networks and operating systems.

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Information Technology (IT) Assistant Tasks

  • Coordinate calls with information technology (IT) vendors and providers.
  • Configure and maintain equipment like PCs, printers, scanners, phones, and network equipment.
  • Assist with installation, troubleshooting and support for hardware, software, and networks.
  • Troubleshoot, document, and resolve technical issues with local and remote equipment.

Common Career Paths for Information Technology (IT) Assistant


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Information Technology Assistants may progress into high-paying roles like Information Technology Director, where median compensation is $101K annually. A common career progression for an Information Technology Assistant is to become an Information Technology Manager or an Information Technology Support Technician. Compared to Information Technology Assistants, the first group earns $42K more on average, and the second group earns $4K more.

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Popular Skills for Information Technology (IT) Assistant


Survey participants wield an impressively varied skill set on the job. Most notably, facility with Web Development and Windows 2003 Server are correlated to pay that is significantly above average, leading to increases of 22 percent and 4 percent, respectively. Those listing Customer Service as a skill should be prepared for drastically lower pay. Network Support and Microsoft Excel also typically command lower compensation. Most people familiar with Computer Hardware Technician also know Help Desk / Desktop Support and Microsoft Office.

Pay by Experience Level for Information Technology (IT) Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Information Technology Assistants with a lot of experience do not necessarily enjoy more money. Relatively untried employees who have less than five years' experience make $32K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $37K. After working for 10 to 20 years, Information Technology Assistants make a median salary of $41K. Information Technology Assistants with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $44K.

Pay Difference by Location


Washington is home to an above-average pay rate for Information Technology Assistants, 28 percent higher than the national average. Information Technology Assistants can also look forward to large paychecks in cities like New York (+23 percent), Burlington (+21 percent), Boston (+14 percent), and Los Angeles (+11 percent). Trailing the national average by 11 percent, Madison is the market with the smallest paychecks.

Related Job Salaries

United States (change)

Experience Affects Information Technology (IT) Assistant Salaries

Late-Career
up arrow 30%



National Average
$34,000


Skills That Affect Information Technology (IT) Assistant Salaries

Web Development
up arrow 22%

Windows 2003 Server
up arrow 4%

Network Management / Administration
up arrow 2%

Information Technology (IT) Support
up arrow 1%

Windows Operating System General Use
0%

National Average
$34,000

Computer Hardware Technician
up arrow 1%

Help Desk / Desktop Support
up arrow 1%

Help Desk / Desktop Support (Tier 2)
up arrow 3%


Microsoft Excel
up arrow 6%

Network Support
up arrow 9%

Customer Service
up arrow 34%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 182 votes.

Gender

Female
26 %
Male
74 %

Years of Experience

Less than 1 year
10%
1-4 years
60%
5-9 years
19%
10-19 years
9%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 72% dental benefits Dental: 57%
vision benefits Vision: 42% employee benefits None: 24%
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