Information technology (IT) assistants are in charge of helping with the day-to-day tasks in the systems department of their organization. They are responsible for monitoring different support ticket systems and following up to ensure prompt resolution of issues. In addition, they must maintain and update current and new software across networks and operating systems.
Information Technology (IT) Assistant Tasks
Coordinate calls with information technology (IT) vendors and providers.
Configure and maintain equipment like PCs, printers, scanners, phones, and network equipment.
Assist with installation, troubleshooting and support for hardware, software, and networks.
Troubleshoot, document, and resolve technical issues with local and remote equipment.