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Information Technology (IT) Assistant Salary

For Information Technology Assistants, hourly average wages total $14.54 per hour. Total cash compensation to Information Technology Assistants bottoms out near $22K and approaches $51K on the high end; the biggest paychecks include approximately $3K from bonuses and almost $12K from profit sharing. Residence is the biggest factor affecting pay for this group, followed by career duration. Male Information Technology Assistants are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. Most Information Technology Assistants report high levels of job satisfaction. Although a strong majority have medical coverage and a majority have dental coverage, close to one-fourth claim no health benefits at all. This report is based on answers to PayScale's salary questionnaire.

$27,272 - $56,159
(Median)
$27K
$38K
$56K
MEDIAN: $38,445
10%
50%
90%

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$9.85 - $19.89
(Median)
$9
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$27,272 - $56,159  
   
Bonus
$0.00 - $2,880  
Profit Sharing
$705 - $11,920  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,392 - $50,754  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 421
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.85 - $19.89  
   
Overtime
$12.48 - $31.87  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $2,880  
   
Profit Sharing
$705 - $11,920  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,392 - $50,754  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 508

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Job Description for Information Technology (IT) Assistant

Information technology (IT) assistants are in charge of helping with the day-to-day tasks in the systems department of their organization. They are responsible for monitoring different support ticket systems and following up to ensure prompt resolution of issues. In addition, they must maintain and update current and new software across networks and operating systems.

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Information Technology (IT) Assistant Tasks

  • Coordinate calls with information technology (IT) vendors and providers.
  • Configure and maintain equipment like PCs, printers, scanners, phones, and network equipment.
  • Assist with installation, troubleshooting and support for hardware, software, and networks.
  • Troubleshoot, document, and resolve technical issues with local and remote equipment.

Common Career Paths for Information Technology (IT) Assistant


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Information Technology Assistants may experience a large salary bump if they progress into a role such as Information Technology Director. The latter position pays an average of $101K annually. Career advancement for the typical Information Technology Assistant often leads to becoming an Information Technology Manager or an Information Technology Support Technician; median salaries in these positions are $42K higher and $4K higher, respectively.

Information Technology (IT) Manager Job Listings

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Popular Skills for Information Technology (IT) Assistant


Information Technology Assistants seem to wield many skills on the job. Lucky workers who know Web Development can expect a significant pay bump, scoring salaries 22 percent above average. Network Management / Administration and Windows 2003 Server are also correlated to pay that is above average, with increases between 3 percent and 22 percent. Those listing Customer Service as a skill should be prepared for drastically lower pay. Network Support and Microsoft Office also typically command lower compensation. Most people familiar with Computer Hardware Technician also know Help Desk / Desktop Support and Microsoft Office.

Pay by Experience Level for Information Technology (IT) Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Salaries for the relatively untried average out to around $32K, but survey participants with five to 10 years of experience earn a significantly higher median of $36K. Information Technology Assistants bring in $40K after working for 10 to 20 years. Information Technology Assistants who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $44K.

Pay Difference by Location


Washington is home to an above-average pay rate for Information Technology Assistants, 29 percent higher than the national average. Information Technology Assistants can also look forward to large paychecks in cities like New York (+22 percent), Los Angeles (+15 percent), Chicago (+11 percent), and Boston (+11 percent). Madison is the lowest-paying area, 10 percent south of the national average.

Related Job Salaries

United States (change)

Experience Affects Information Technology (IT) Assistant Salaries

Late-Career
up arrow 31%



National Average
$34,000


Skills That Affect Information Technology (IT) Assistant Salaries

Web Development
up arrow 22%

Network Management / Administration
up arrow 3%

Windows 2003 Server
up arrow 3%

Information Technology (IT) Support
up arrow 2%

Help Desk / Desktop Support
0%

Windows Operating System General Use
0%

National Average
$34,000

Computer Hardware Technician
up arrow 1%

Help Desk / Desktop Support (Tier 2)
up arrow 3%


Microsoft Excel
up arrow 5%

Network Support
up arrow 8%

Customer Service
up arrow 33%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 186 votes.

Gender

Female
26 %
Male
74 %

Years of Experience

Less than 1 year
10%
1-4 years
60%
5-9 years
19%
10-19 years
9%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 73% dental benefits Dental: 58%
vision benefits Vision: 43% employee benefits None: 24%