Pay for Information Technology Assistants in the United States sits in the ballpark of $14.76 per hour. Geographic location and tenure each impact pay for this group, with the former having the largest influence. Most Information Technology Assistants survey respondents are men (77 percent). Job satisfaction is high and work is enjoyable for most Information Technology Assistants. Although close to a fourth lack health benefits of any kind, a fair number do enjoy medical insurance, and slightly more than half get dental coverage, too. This overview is based on answers to PayScale's salary questionnaire.

$27,118 - $55,146
(Median)
$27K
$39K
$55K
MEDIAN: $38,906
10%
50%
90%

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$10.03 - $20.18
(Median)
$10
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$27,118 - $55,146  
   
Bonus
$0.00 - $3,064  
Profit Sharing
$1,400  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,316 - $49,724  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 199
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.03 - $20.18  
   
Hourly Tips
$0.63  
Overtime
$13.24 - $32.22  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,064  
   
Profit Sharing
$1,400  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,316 - $49,724  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 279
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Job Description for Information Technology (IT) Assistant

Information technology (IT) assistants are in charge of helping with the day-to-day tasks in the systems department of their organization. They are responsible for monitoring different support ticket systems and following up to ensure prompt resolution of issues. In addition, they must maintain and update current and new software across networks and operating systems.

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Information Technology (IT) Assistant Tasks

  • Coordinate calls with information technology (IT) vendors and providers.
  • Configure and maintain equipment like PCs, printers, scanners, phones, and network equipment.
  • Assist with installation, troubleshooting and support for hardware, software, and networks.
  • Troubleshoot, document, and resolve technical issues with local and remote equipment.

Common Career Paths for Information Technology (IT) Assistant


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While Information Technology Assistants do not often become Information Technology Directors, the job pays $103K per year on average. A common career progression for an Information Technology Assistant is to become an Information Technology Manager or an Information Technology Support Technician. Compared to Information Technology Assistants, the first group earns $44K more on average, and the second group earns $5K more.

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Popular Skills for Information Technology (IT) Assistant


Survey results imply that Information Technology Assistants deploy a substantial tool kit of skills at work. Most notably, facility with Web Development, Windows 2003 Server, and Network Support are correlated to pay that is significantly above average, leading to increases of 23 percent, 10 percent, and 6 percent, respectively. Those listing Customer Service as a skill should be prepared for drastically lower pay. Microsoft Excel and Information Technology Support also typically command lower compensation. Those educated in Computer Hardware Technician tend to be well versed in Help Desk / Desktop Support.

Pay by Experience Level for Information Technology (IT) Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Information Technology Assistants, more experience in the field does not usually mean bigger paychecks. Workers with less than five years' experience earn around $33K on average, and those who have five to 10 years under their belts see a higher median salary of $37K. After working for 10 to 20 years, Information Technology Assistants make a median salary of $37K. Survey participants who have spent more than 20 years on the job report a predictably higher median income of $44K, demonstrating that compensation is roughly commensurate with experience in the end.

Pay Difference by Location

National Average: $33,672

Larger city markers indicate a job is popular in that location.

For those looking to make money, Information Technology Assistants in Washington enjoy an exceptional pay rate, 32 percent above the national average. Information Technology Assistants will also find cushy salaries in Boston (+25 percent), Burlington (+22 percent), New York (+19 percent), and Los Angeles (+14 percent). Those in the field find the lowest salaries in Miami, 14 percent below the national average. Employers in Madison and Houston also lean toward paying below-median salaries (10 percent lower and 9 percent lower, respectively).

Related Job Salaries

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Experience Affects Information Technology (IT) Assistant Salaries

Late-Career
up arrow 30%



National Average
$34,000


Skills That Affect Information Technology (IT) Assistant Salaries

Web Development
up arrow 23%


Network Support
up arrow 6%

Network Management / Administration
up arrow 2%

Help Desk / Desktop Support (Tier 2)
up arrow 1%

National Average
$34,000

Microsoft Office
up arrow 2%

Information Technology (IT) Support
up arrow 3%

Computer Hardware Technician
up arrow 3%

Help Desk / Desktop Support
up arrow 3%

Windows Operating System General Use
up arrow 3%


Customer Service
up arrow 33%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 68 votes.

Gender

Female
23 %
Male
77 %

Years of Experience

Less than 1 year
12%
1-4 years
62%
5-9 years
15%
10-19 years
9%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 55%
medical benefits
Vision: 41%
dental benefits
None: 26%
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