Information Technology (IT) Assistant Salary

Median pay for Information Technology Assistants in the United States is around $14.69 per hour. Geography and career length each impact pay for this group, with the former having the largest influence. Most Information Technology Assistants survey respondents are men (75 percent). Unfortunately, some people in this line of work are without benefits — close to one-fourth lack coverage. On the flip side, a fair number have medical insurance and a majority receive dental plans. Job satisfaction is reported as high by the vast majority of workers. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$27,484 - $57,431
(Median)
$27K
$39K
$57K
MEDIAN: $38,723
10%
50%
90%

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$9.87 - $20.13
(Median)
$9
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$27,484 - $57,431  
   
Bonus
$0.00 - $2,088  
Profit Sharing
$1,444 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,231 - $51,110  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 423
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.87 - $20.13  
   
Overtime
$12.77 - $31.99  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $2,088  
   
Profit Sharing
$1,444 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,231 - $51,110  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 507
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Job Description for Information Technology (IT) Assistant

Information technology (IT) assistants are in charge of helping with the day-to-day tasks in the systems department of their organization. They are responsible for monitoring different support ticket systems and following up to ensure prompt resolution of issues. In addition, they must maintain and update current and new software across networks and operating systems.

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Information Technology (IT) Assistant Tasks

  • Coordinate calls with information technology (IT) vendors and providers.
  • Configure and maintain equipment like PCs, printers, scanners, phones, and network equipment.
  • Assist with installation, troubleshooting and support for hardware, software, and networks.
  • Troubleshoot, document, and resolve technical issues with local and remote equipment.

Common Career Paths for Information Technology (IT) Assistant


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Information Technology Assistants sometimes assume positions such as Information Technology Directors. That role pays $101K per year on average. Information Technology Assistants most often move into positions as Information Technology Managers or Information Technology Support Technicians; those groups report median salaries that are $42K higher and $4K higher, respectively.

Information Technology (IT) Manager Job Listings

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Popular Skills for Information Technology (IT) Assistant


Survey results imply that Information Technology Assistants deploy a deep pool of skills on the job. Most notably, facility with Web Development and Windows 2003 Server are correlated to pay that is significantly above average, leading to increases of 21 percent and 7 percent, respectively. Those listing Customer Service as a skill should be prepared for drastically lower pay. Network Support and Microsoft Excel also typically command lower compensation. It is often found that people who know Computer Hardware Technician are also skilled in Help Desk / Desktop Support and Microsoft Office.

Pay by Experience Level for Information Technology (IT) Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Information Technology Assistants with a lot of experience do not necessarily enjoy more money. The average worker who claims fewer than five years of experience earns around $33K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $37K. People with 10 to 20 years of experience make an average of about $40K in this role. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $44K.

Pay Difference by Location


Home to some of the best pay for Information Technology Assistants, Washington offers exceptional salaries, 28 percent above the national average. Information Technology Assistants will also find cushy salaries in New York (+22 percent), Burlington (+20 percent), Boston (+17 percent), and Los Angeles (+8 percent). The smallest paychecks in the market, 11 percent south of the national average, can be found in Madison. Workers in Houston and Pittsburgh earn salaries that trail the national average for those in this profession (6 percent less and 4 percent less, respectively).

Related Job Salaries

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Experience Affects Information Technology (IT) Assistant Salaries

Late-Career
up arrow 29%



National Average
$34,000


Skills That Affect Information Technology (IT) Assistant Salaries

Web Development
up arrow 21%


Network Management / Administration
up arrow 2%

Information Technology (IT) Support
0%

Windows Operating System General Use
0%

National Average
$34,000

Computer Hardware Technician
up arrow 1%

Help Desk / Desktop Support
up arrow 1%

Help Desk / Desktop Support (Tier 2)
up arrow 4%


Microsoft Excel
up arrow 6%

Network Support
up arrow 10%

Customer Service
up arrow 34%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 175 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
9%
1-4 years
61%
5-9 years
18%
10-19 years
9%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 73% dental benefits Dental: 57%
vision benefits Vision: 43% employee benefits None: 25%
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