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Information Technology (IT) Assistant Salary

An average Information Technology Assistant in the United States can expect to take home roughly $14.51 per hour. In the world of Information Technology Assistants, overall cash allowance can occasionally include more than $3K from bonuses and, in some exceptional cases, $12K from profit sharing, causing incomes to vary widely between $22K and $51K. Geographic location is the biggest factor affecting pay for this group, followed by career length. The majority of workers are highly satisfied with their job. While nearly one-fourth report receiving no health benefits, a strong majority do receive medical coverage, and a majority have dental, as well. Most Information Technology Assistants survey respondents are men (74 percent). Participants in PayScale's salary questionnaire provided the particulars of this report.
$27,684 - $58,864
(Median)
28K
38K
46K
59K
MEDIAN: $37,963
10%
50%
75%
90%

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$9.81 - $20.07
(Median)
9
12
15
17
20
MEDIAN: $14.00
10%
25%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$27,684 - $58,864  
   
Bonus
$0.00 - $2,534  
Profit Sharing
$511 - $11,745  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,357 - $51,371  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 421
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$9.81 - $20.07  
   
Overtime
$12.96 - $34.02  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $2,534  
   
Profit Sharing
$511 - $11,745  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,357 - $51,371  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 521
United States (change)

Job Description for Information Technology (IT) Assistant

Information technology (IT) assistants are in charge of helping with the day-to-day tasks in the systems department of their organization. They are responsible for monitoring different support ticket systems and following up to ensure prompt resolution of issues. In addition, they must maintain and update current and new software across networks and operating systems.

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Information Technology (IT) Assistant Tasks

  • Coordinate calls with information technology (IT) vendors and providers.
  • Configure and maintain equipment like PCs, printers, scanners, phones, and network equipment.
  • Assist with installation, troubleshooting and support for hardware, software, and networks.
  • Troubleshoot, document, and resolve technical issues with local and remote equipment.

Common Career Paths for Information Technology (IT) Assistant


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Compensation usually increases greatly for Information Technology Assistants who advance to upper-end positions like Information Technology Manager. Information Technology Managers make $76K per year on average. Information Technology Assistants moving up in their careers tend to step into positions as Information Technology Support Technicians or Systems Administrators. The median paychecks in those roles are $4K higher and $21K higher, respectively.

Information Technology (IT) Manager Job Listings

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Popular Skills for Information Technology (IT) Assistant


Information Technology Assistants report using a large range of skills on the job. Most notably, facility with Web Development, Windows 2003 Server, and Network Management / Administration are correlated to pay that is significantly above average, leading to increases of 23 percent, 8 percent, and 5 percent, respectively. Those listing Customer Service as a skill should be prepared for drastically lower pay. Microsoft Office and Help Desk / Desktop Support also typically command lower compensation. It is often found that people who know Computer Hardware Technician are also skilled in Microsoft Office and Help Desk / Desktop Support.

Pay by Experience Level for Information Technology (IT) Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Information Technology Assistants with a lot of experience do not necessarily enjoy more money. Respondents with less than five years' experience take home $32K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $36K. Information Technology Assistants claiming one to two decades of experience make an estimated median of $39K. Information Technology Assistants with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $43K.

Pay Difference by Location


For those looking to make money, Information Technology Assistants in Washington enjoy an exceptional pay rate, 28 percent above the national average. Information Technology Assistants can also look forward to large paychecks in cities like New York (+27 percent), Chicago (+19 percent), Los Angeles (+7 percent), and Boston (+6 percent). The smallest paychecks in the market, 10 percent south of the national average, can be found in Madison.

Related Job Salaries

Experience Affects Information Technology (IT) Assistant Salaries

Late-Career
up arrow 29%



National Average
$34,000


Skills That Affect Information Technology (IT) Assistant Salaries

Web Development
up arrow 23%


Network Management / Administration
up arrow 5%

Information Technology (IT) Support
up arrow 3%

Windows Operating System General Use
up arrow 1%

Computer Hardware Technician
0%

Help Desk / Desktop Support
0%

National Average
$34,000

Microsoft Excel
up arrow 2%

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Microsoft Office
up arrow 4%

Customer Service
up arrow 33%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 201 votes.

Gender

Female
26 %
Male
74 %

Years of Experience

Less than 1 year
9%
1-4 years
60%
5-9 years
19%
10-19 years
9%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 73% dental benefits Dental: 59%
vision benefits Vision: 43% employee benefits None: 24%