Information Technology (IT) Assistant Salary

Average Information Technology Assistants in the United States make around $14.70 per hour. Location and experience level each impact pay for this group, with the former having the largest influence. Job satisfaction for Information Technology Assistants is high. Generally, women make up less than a third of all Information Technology Assistants who answered the questionnnaire. Although roughly one in four lack health benefits of any kind, a fair number do enjoy medical insurance, and the larger part get dental coverage, too. This report is based on answers to PayScale's salary questionnaire.

$27,528 - $57,267

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$9.88 - $20.16

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$27,528 - $57,267  
   
Bonus
$0.00 - $2,327  
Profit Sharing
$1,444 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,275 - $50,936  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 427
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.88 - $20.16  
   
Overtime
$12.83 - $31.76  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $2,327  
   
Profit Sharing
$1,444 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,275 - $50,936  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 513
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Job Description for Information Technology (IT) Assistant

Information technology (IT) assistants are in charge of helping with the day-to-day tasks in the systems department of their organization. They are responsible for monitoring different support ticket systems and following up to ensure prompt resolution of issues. In addition, they must maintain and update current and new software across networks and operating systems.

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Information Technology (IT) Assistant Tasks

  • Coordinate calls with information technology (IT) vendors and providers.
  • Configure and maintain equipment like PCs, printers, scanners, phones, and network equipment.
  • Assist with installation, troubleshooting and support for hardware, software, and networks.
  • Troubleshoot, document, and resolve technical issues with local and remote equipment.

Common Career Paths for Information Technology (IT) Assistant


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Information Technology Assistants may experience a large salary bump if they progress into a role such as Information Technology Director. The latter position pays an average of $101K annually. It is quite typical for Information Technology Assistants to transition into roles as Information Technology Managers or Information Technology Support Technicians, where reported median earnings are $42K and $4K higher per year.

Information Technology (IT) Manager Job Listings

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Popular Skills for Information Technology (IT) Assistant


Information Technology Assistants seem to wield many skills on the job. Most notably, facility with Web Development and Windows 2003 Server are correlated to pay that is significantly above average, leading to increases of 21 percent and 6 percent, respectively. Those listing Customer Service as a skill should be prepared for drastically lower pay. Network Support and Microsoft Excel also typically command lower compensation. It is often found that people who know Computer Hardware Technician are also skilled in Help Desk / Desktop Support and Microsoft Office.

Pay by Experience Level for Information Technology (IT) Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Information Technology Assistants with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Respondents with less than five years' experience take home $33K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $37K. Information Technology Assistants who work for 10 to 20 years in their occupation tend to earn about $40K. In the end, the overall pattern seems to be that more experience generally corresponds to higher pay; an Information Technology Assistant with more than 20 years of experience can earn $44K on average.

Pay Difference by Location


Home to some of the best pay for Information Technology Assistants, Washington offers exceptional salaries, 28 percent above the national average. Information Technology Assistants will also find cushy salaries in New York (+22 percent), Burlington (+20 percent), Boston (+17 percent), and Los Angeles (+8 percent). Madison is the lowest-paying area, 11 percent south of the national average. Below-median salaries also turn up in Houston and Pittsburgh (5 percent lower and 4 percent lower, respectively).

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Experience Affects Information Technology (IT) Assistant Salaries

Late-Career
up arrow 29%



National Average
$34,000


Skills That Affect Information Technology (IT) Assistant Salaries

Web Development
up arrow 21%


Network Management / Administration
up arrow 1%

Information Technology (IT) Support
0%

Windows Operating System General Use
0%

National Average
$34,000

Computer Hardware Technician
up arrow 1%

Help Desk / Desktop Support
up arrow 1%

Help Desk / Desktop Support (Tier 2)
up arrow 4%


Microsoft Excel
up arrow 5%

Network Support
up arrow 10%

Customer Service
up arrow 34%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 173 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
10%
1-4 years
60%
5-9 years
18%
10-19 years
9%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 72% dental benefits Dental: 57%
vision benefits Vision: 43% employee benefits None: 25%
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