Information Technology (IT) Assistant Salary

Earnings for Information Technology Assistants in the United States come in at around $14.63 per hour on average. In the world of Information Technology Assistants, overall income ranges from $23K near the bottom to $52K at the top; this can include more than $3K from bonuses and more than $12K from profit sharing in exceptional cases. Location and career duration each impact pay for this group, with the former having the largest influence. While some workers in this profession — approximately one-fourth — do not have any health coverage, a fair number do receive medical benefits and a majority have dental insurance. Most workers in this position report high levels of job satisfaction. Generally, women make up less than a third of all Information Technology Assistants who answered the questionnnaire. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$27,945 - $57,913
(Median)
$28K
$39K
$58K
MEDIAN: $38,737
10%
50%
90%

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$9.97 - $20.26
(Median)
$10
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$27,945 - $57,913  
   
Bonus
$0.00 - $2,925  
Profit Sharing
$0.00 - $11,635  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,516 - $51,699  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 448
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.97 - $20.26  
   
Hourly Tips
$1.25  
Overtime
$12.66 - $32.68  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $2,925  
   
Profit Sharing
$0.00 - $11,635  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,516 - $51,699  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 529
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Job Description for Information Technology (IT) Assistant

Information technology (IT) assistants are in charge of helping with the day-to-day tasks in the systems department of their organization. They are responsible for monitoring different support ticket systems and following up to ensure prompt resolution of issues. In addition, they must maintain and update current and new software across networks and operating systems.

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Information Technology (IT) Assistant Tasks

  • Coordinate calls with information technology (IT) vendors and providers.
  • Configure and maintain equipment like PCs, printers, scanners, phones, and network equipment.
  • Assist with installation, troubleshooting and support for hardware, software, and networks.
  • Troubleshoot, document, and resolve technical issues with local and remote equipment.

Common Career Paths for Information Technology (IT) Assistant


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Information Technology Assistants' salaries may rise greatly for those who assume a higher-end position such as an Information Technology Director. The average Information Technology Director brings home $102K per year. Typical career progression for an Information Technology Assistant involves becoming an Information Technology Manager or an Information Technology Support Technician, roles that pay $43K more and $4K more on average.

Information Technology (IT) Assistant Job Listings

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Popular Skills for Information Technology (IT) Assistant


Information Technology Assistants seem to exploit a large range of skills on the job. Most notably, facility with Web Development and Windows 2003 Server are correlated to pay that is significantly above average, leading to increases of 22 percent and 15 percent, respectively. Those listing Customer Service as a skill should be prepared for drastically lower pay. Network Support and Microsoft Excel also typically command lower compensation. It is often found that people who know Computer Hardware Technician are also skilled in Help Desk / Desktop Support and Microsoft Office.

Pay by Experience Level for Information Technology (IT) Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. The average worker who claims fewer than five years of experience earns around $32K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $37K. People with 10 to 20 years of experience make an average of about $41K in this role. Information Technology Assistants who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $44K on average.

Pay Difference by Location

National Average: $34,013

Larger city markers indicate a job is popular in that location.

For Information Technology Assistants, top-notch salaries can be found in eastern parts of the United States: Washington, Boston, and New York offer exceptional salaries — better than the national average for those in this field. With compensation 11 percent below the national average, Madison is not known for hefty paychecks and actually represents the lowest-paying market. Two other places where employers salaries are below the median are Houston and Pittsburgh (4 percent lower).

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Experience Affects Information Technology (IT) Assistant Salaries

Late-Career
up arrow 30%



National Average
$34,000


Skills That Affect Information Technology (IT) Assistant Salaries

Web Development
up arrow 22%


Network Management / Administration
up arrow 1%

National Average
$34,000

Information Technology (IT) Support
up arrow 1%

Windows Operating System General Use
up arrow 1%

Computer Hardware Technician
up arrow 2%

Help Desk / Desktop Support
up arrow 2%

Help Desk / Desktop Support (Tier 2)
up arrow 3%



Network Support
up arrow 11%

Customer Service
up arrow 34%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 172 votes.

Gender

Female
26 %
Male
74 %

Years of Experience

Less than 1 year
9%
1-4 years
60%
5-9 years
18%
10-19 years
10%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 58%
medical benefits
Vision: 43%
dental benefits
None: 24%
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