Information Technology (IT) Assistant Salary
Pay for Information Technology Assistants in the United States sits in the ballpark of $14.76 per hour. Geographic location and tenure each impact pay for this group, with the former having the largest influence. Most Information Technology Assistants survey respondents are men (77 percent). Job satisfaction is high and work is enjoyable for most Information Technology Assistants. Although close to a fourth lack health benefits of any kind, a fair number do enjoy medical insurance, and slightly more than half get dental coverage, too. This overview is based on answers to PayScale's salary questionnaire.
Job Description for Information Technology (IT) Assistant
Information technology (IT) assistants are in charge of helping with the day-to-day tasks in the systems department of their organization. They are responsible for monitoring different support ticket systems and following up to ensure prompt resolution of issues. In addition, they must maintain and update current and new software across networks and operating systems.Read More...
IT assistants must provide excellent service to end users and assist with training duties when new applications are incorporated into company use. They also troubleshoot and repair different hardware devices. Most of the time, IT assistants work on keeping company servers and databases functioning and must make frequent backups to prevent data loss.
IT assistants work in an office environment with other IT professionals and should have excellent interpersonal communication skills. Some of their main tools include a personal computer with Internet access to maintain computer software and email correspondence, in addition to a variety of precision screwdrivers for hardware repair. They report their progress to the IT manager in their department and often must report progress of issues within the relevant support-ticket system.
A bachelor's degree in information technology or a related field is necessary for this position; additional industry certifications are a plus. This position often requires the physical ability to lift computer equipment to resolve computer issues. These professionals should also have advanced knowledge of relevant and/or popular software packages.
Information Technology (IT) Assistant Tasks
- Coordinate calls with information technology (IT) vendors and providers.
- Configure and maintain equipment like PCs, printers, scanners, phones, and network equipment.
- Assist with installation, troubleshooting and support for hardware, software, and networks.
- Troubleshoot, document, and resolve technical issues with local and remote equipment.
Common Career Paths for Information Technology (IT) Assistant
While Information Technology Assistants do not often become Information Technology Directors, the job pays $103K per year on average. A common career progression for an Information Technology Assistant is to become an Information Technology Manager or an Information Technology Support Technician. Compared to Information Technology Assistants, the first group earns $44K more on average, and the second group earns $5K more.
Information Technology (IT) Assistant Job Listings
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Popular Skills for Information Technology (IT) Assistant
Survey results imply that Information Technology Assistants deploy a substantial tool kit of skills at work. Most notably, facility with Web Development, Windows 2003 Server, and Network Support are correlated to pay that is significantly above average, leading to increases of 23 percent, 10 percent, and 6 percent, respectively. Those listing Customer Service as a skill should be prepared for drastically lower pay. Microsoft Excel and Information Technology Support also typically command lower compensation. Those educated in Computer Hardware Technician tend to be well versed in Help Desk / Desktop Support.
Pay by Experience Level for Information Technology (IT) Assistant
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Information Technology Assistants, more experience in the field does not usually mean bigger paychecks. Workers with less than five years' experience earn around $33K on average, and those who have five to 10 years under their belts see a higher median salary of $37K. After working for 10 to 20 years, Information Technology Assistants make a median salary of $37K. Survey participants who have spent more than 20 years on the job report a predictably higher median income of $44K, demonstrating that compensation is roughly commensurate with experience in the end.
Pay Difference by Location
For those looking to make money, Information Technology Assistants in Washington enjoy an exceptional pay rate, 32 percent above the national average. Information Technology Assistants will also find cushy salaries in Boston (+25 percent), Burlington (+22 percent), New York (+19 percent), and Los Angeles (+14 percent). Those in the field find the lowest salaries in Miami, 14 percent below the national average. Employers in Madison and Houston also lean toward paying below-median salaries (10 percent lower and 9 percent lower, respectively).