Information Technology (IT) Assistant Salary
Pay for Information Technology Assistants in the United States sits in the ballpark of $14.75 per hour. Geographic location is the biggest factor affecting pay for this group, followed by years of experience. For the most part, Information Technology Assistants enjoy their work and report high levels of job satisfaction. Not all workers are lucky enough to have benefits; in fact, nearly one in four are without coverage. Medical insurance is claimed by a strong majority and dental insurance is reported by the greater part. Male Information Technology Assistants are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. Participants in PayScale's salary questionnaire provided the particulars of this report.
Job Description for Information Technology (IT) Assistant
Information technology (IT) assistants are in charge of helping with the day-to-day tasks in the systems department of their organization. They are responsible for monitoring different support ticket systems and following up to ensure prompt resolution of issues. In addition, they must maintain and update current and new software across networks and operating systems.Read More...
IT assistants must provide excellent service to end users and assist with training duties when new applications are incorporated into company use. They also troubleshoot and repair different hardware devices. Most of the time, IT assistants work on keeping company servers and databases functioning and must make frequent backups to prevent data loss.
IT assistants work in an office environment with other IT professionals and should have excellent interpersonal communication skills. Some of their main tools include a personal computer with Internet access to maintain computer software and email correspondence, in addition to a variety of precision screwdrivers for hardware repair. They report their progress to the IT manager in their department and often must report progress of issues within the relevant support-ticket system.
A bachelor's degree in information technology or a related field is necessary for this position; additional industry certifications are a plus. This position often requires the physical ability to lift computer equipment to resolve computer issues. These professionals should also have advanced knowledge of relevant and/or popular software packages.
Information Technology (IT) Assistant Tasks
- Assist with installation, troubleshooting and support for hardware, software, and networks.
- Troubleshoot, document, and resolve technical issues with local and remote equipment.
- Coordinate calls with information technology (IT) vendors and providers.
- Configure and maintain equipment like PCs, printers, scanners, phones, and network equipment.
Common Career Paths for Information Technology (IT) Assistant
Information Technology Assistants' salaries may rise greatly for those who assume a higher-end position such as an Information Technology Director. The average Information Technology Director brings home $103K per year. Information Technology Assistants moving up in their careers tend to step into positions as Information Technology Managers or Information Technology Support Technicians. The median paychecks in those roles are $44K higher and $5K higher, respectively.
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Popular Skills for Information Technology (IT) Assistant
Survey takers working as Information Technology Assistants report using a large range of professional skills. Most notably, facility with Web Development, Windows 2003 Server, and Network Management / Administration are correlated to pay that is significantly above average, leading to increases of 23 percent, 19 percent, and 6 percent, respectively. Those listing Customer Service as a skill should be prepared for drastically lower pay. Microsoft Excel and Help Desk / Desktop Support also typically command lower compensation. Those proficient in Computer Hardware Technician are, more often than not, also skilled in Help Desk / Desktop Support.
Pay by Experience Level for Information Technology (IT) Assistant
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Relatively untried employees who have less than five years' experience have a median salary of $33K. Those who have been around for five to 10 years can expect to take home more — $37K on average. Information Technology Assistants claiming one to two decades of experience make an estimated median of $37K. Big financial gains seem to result from working for more than two decades; veterans in this group report earning $43K on average.
Pay Difference by Location
Information Technology Assistants will find that Washington offers an impressive pay rate, one which exceeds the national average by 28 percent. Information Technology Assistants can also look forward to large paychecks in cities like Boston (+25 percent), Los Angeles (+24 percent), Burlington (+22 percent), and New York (+19 percent). With compensation 14 percent below the national average, Miami is not known for hefty paychecks and actually represents the lowest-paying market. Workers in Madison and Houston earn salaries that trail the national average for those in this profession (10 percent less and 9 percent less, respectively).
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Key Stats for Information Technology (IT) Assistant
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