Information Technology (IT) Assistant Salary

Information Technology Assistants in the United States pull down an average of $14.63 per hour. In the world of Information Technology Assistants, overall cash allowance can occasionally include more than $3K from bonuses and, in some exceptional cases, $12K from profit sharing, causing incomes to vary widely between $23K and $52K. Geography and career duration each impact pay for this group, with the former having the largest influence. Generally, women make up less than a third of all Information Technology Assistants who answered the questionnnaire. Although one-fourth lack health benefits of any kind, a fair number do enjoy medical insurance, and the larger part get dental coverage, too. Job satisfaction is high and work is enjoyable for most Information Technology Assistants. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$27,945 - $57,913
(Median)
$28K
$39K
$58K
MEDIAN: $38,737
10%
50%
90%

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$9.97 - $20.26
(Median)
$10
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$27,945 - $57,913  
   
Bonus
$0.00 - $2,925  
Profit Sharing
$0.00 - $11,635  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,516 - $51,699  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 448
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.97 - $20.26  
   
Hourly Tips
$1.25  
Overtime
$12.66 - $32.68  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $2,925  
   
Profit Sharing
$0.00 - $11,635  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,516 - $51,699  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 529
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Job Description for Information Technology (IT) Assistant

Information technology (IT) assistants are in charge of helping with the day-to-day tasks in the systems department of their organization. They are responsible for monitoring different support ticket systems and following up to ensure prompt resolution of issues. In addition, they must maintain and update current and new software across networks and operating systems.

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Information Technology (IT) Assistant Tasks

  • Coordinate calls with information technology (IT) vendors and providers.
  • Configure and maintain equipment like PCs, printers, scanners, phones, and network equipment.
  • Assist with installation, troubleshooting and support for hardware, software, and networks.
  • Troubleshoot, document, and resolve technical issues with local and remote equipment.

Common Career Paths for Information Technology (IT) Assistant


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For Information Technology Assistants, progressing to an Information Technology Director role may result in a significant raise. On average, an Information Technology Director can earn $102K annually. Career advancement for the typical Information Technology Assistant often leads to becoming an Information Technology Manager or an Information Technology Support Technician; median salaries in these positions are $43K higher and $4K higher, respectively.

Information Technology (IT) Assistant Job Listings

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Popular Skills for Information Technology (IT) Assistant


Survey participants wield an impressively varied skill set on the job. Most notably, facility with Web Development and Windows 2003 Server are correlated to pay that is significantly above average, leading to increases of 22 percent and 15 percent, respectively. Those listing Customer Service as a skill should be prepared for drastically lower pay. Network Support and Microsoft Excel also typically command lower compensation. It is often found that people who know Computer Hardware Technician are also skilled in Help Desk / Desktop Support and Microsoft Office.

Pay by Experience Level for Information Technology (IT) Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Information Technology Assistants — those with more experience do not necessarily bring in higher earnings. The average worker who claims fewer than five years of experience earns around $32K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $37K. Information Technology Assistants claiming one to two decades of experience make an estimated median of $41K. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $44K.

Pay Difference by Location

National Average: $34,013

Larger city markers indicate a job is popular in that location.

For Information Technology Assistants, heading east means bigger paychecks — those in Washington, Boston, and New York earn more on average than Information Technology Assistants in the rest of the country. Madison is home to the smallest salaries in the field, lagging the national average by 11 percent. Employers also pay below the national average in Houston and Pittsburgh (4 percent lower).

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Experience Affects Information Technology (IT) Assistant Salaries

Late-Career
up arrow 30%



National Average
$34,000


Skills That Affect Information Technology (IT) Assistant Salaries

Web Development
up arrow 22%


Network Management / Administration
up arrow 1%

National Average
$34,000

Information Technology (IT) Support
up arrow 1%

Windows Operating System General Use
up arrow 1%

Computer Hardware Technician
up arrow 2%

Help Desk / Desktop Support
up arrow 2%

Help Desk / Desktop Support (Tier 2)
up arrow 3%



Network Support
up arrow 11%

Customer Service
up arrow 34%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 172 votes.

Gender

Female
26 %
Male
74 %

Years of Experience

Less than 1 year
9%
1-4 years
60%
5-9 years
18%
10-19 years
10%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 58%
medical benefits
Vision: 43%
dental benefits
None: 24%
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