Information Technology (IT) Assistant Salary

Average Information Technology Assistants in the United States make around $14.70 per hour. Location is the biggest factor affecting pay for this group, followed by career length. Not all workers are lucky enough to have benefits; in fact, approximately one-fourth are without coverage. Medical insurance is claimed by a strong majority and dental insurance is reported by the larger part. Most Information Technology Assistants survey respondents are men (75 percent). Most workers in this position report high levels of job satisfaction. This report is based on answers to PayScale's salary questionnaire.

$27,617 - $57,607
(Median)
$28K
$39K
$58K
MEDIAN: $38,740
10%
50%
90%

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$9.86 - $20.15
(Median)
$9
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$27,617 - $57,607  
   
Bonus
$0.00 - $2,250  
Profit Sharing
$1,444 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,286 - $51,131  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 425
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.86 - $20.15  
   
Overtime
$12.73 - $32.11  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $2,250  
   
Profit Sharing
$1,444 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,286 - $51,131  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 509
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Job Description for Information Technology (IT) Assistant

Information technology (IT) assistants are in charge of helping with the day-to-day tasks in the systems department of their organization. They are responsible for monitoring different support ticket systems and following up to ensure prompt resolution of issues. In addition, they must maintain and update current and new software across networks and operating systems.

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Information Technology (IT) Assistant Tasks

  • Coordinate calls with information technology (IT) vendors and providers.
  • Configure and maintain equipment like PCs, printers, scanners, phones, and network equipment.
  • Assist with installation, troubleshooting and support for hardware, software, and networks.
  • Troubleshoot, document, and resolve technical issues with local and remote equipment.

Common Career Paths for Information Technology (IT) Assistant


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Though some Information Technology Assistants move into positions like Information Technology Director (where the average salary is $101K), this progression is not the norm. Information Technology Assistants moving up in their careers tend to step into positions as Information Technology Managers or Information Technology Support Technicians. The median paychecks in those roles are $42K higher and $4K higher, respectively.

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Popular Skills for Information Technology (IT) Assistant


Information Technology Assistants report using a large range of skills on the job. Most notably, facility with Web Development and Windows 2003 Server are correlated to pay that is significantly above average, leading to increases of 21 percent and 6 percent, respectively. Those listing Customer Service as a skill should be prepared for drastically lower pay. Network Support and Microsoft Excel also typically command lower compensation. Those proficient in Computer Hardware Technician are, more often than not, also skilled in Help Desk / Desktop Support and Microsoft Office.

Pay by Experience Level for Information Technology (IT) Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Information Technology Assistants, more experience in the field does not usually mean bigger paychecks. Survey participants with less than five years' experience pocket $33K on average, but those with five to 10 years of experience enjoy a much bigger median of $37K. For Information Technology Assistants, 10 to 20 years of experience on the job amounts to an average salary of $41K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $44K on average.

Pay Difference by Location


Washington offers some of the highest pay in the country for Information Technology Assistants, 28 percent above the national average. Information Technology Assistants can also look forward to large paychecks in cities like New York (+22 percent), Burlington (+20 percent), Boston (+17 percent), and Los Angeles (+8 percent). Madison is home to the smallest salaries in the field, lagging the national average by 11 percent.

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Experience Affects Information Technology (IT) Assistant Salaries

Late-Career
up arrow 30%



National Average
$34,000


Skills That Affect Information Technology (IT) Assistant Salaries

Web Development
up arrow 21%


Network Management / Administration
up arrow 2%

Information Technology (IT) Support
0%

Windows Operating System General Use
0%

National Average
$34,000

Computer Hardware Technician
up arrow 1%

Help Desk / Desktop Support
up arrow 1%

Help Desk / Desktop Support (Tier 2)
up arrow 4%


Microsoft Excel
up arrow 5%

Network Support
up arrow 10%

Customer Service
up arrow 34%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 178 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
9%
1-4 years
61%
5-9 years
18%
10-19 years
9%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 72% dental benefits Dental: 57%
vision benefits Vision: 42% employee benefits None: 25%
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