Information Technology (IT) Assistant Salary
Earnings for Information Technology Assistants in the United States come in at around $14.70 per hour on average. Geographic location is the biggest factor affecting pay for this group, followed by career duration. Although a strong majority have medical coverage and the larger part have dental coverage, just under a third claim no health benefits at all. Making up 78 percent of those who took the survey, male Information Technology Assistants greatly outnumber their female counterparts. Most Information Technology Assistants like their work and job satisfaction is high. The data in this summary comes from the PayScale salary survey.
|Salary||$27,209 - $54,890|
|Bonus||$0.00 - $3,105|
|Total Pay (||$22,036 - $49,599|
|Hourly Rate||$10.04 - $20.51|
|Overtime||$13.81 - $31.01|
|Bonus||$0.00 - $3,105|
|Total Pay (||$22,036 - $49,599|
Job Description for Information Technology (IT) Assistant
Information technology (IT) assistants are in charge of helping with the day-to-day tasks in the systems department of their organization. They are responsible for monitoring different support ticket systems and following up to ensure prompt resolution of issues. In addition, they must maintain and update current and new software across networks and operating systems.Read More...
IT assistants must provide excellent service to end users and assist with training duties when new applications are incorporated into company use. They also troubleshoot and repair different hardware devices. Most of the time, IT assistants work on keeping company servers and databases functioning and must make frequent backups to prevent data loss.
IT assistants work in an office environment with other IT professionals and should have excellent interpersonal communication skills. Some of their main tools include a personal computer with Internet access to maintain computer software and email correspondence, in addition to a variety of precision screwdrivers for hardware repair. They report their progress to the IT manager in their department and often must report progress of issues within the relevant support-ticket system.
A bachelor's degree in information technology or a related field is necessary for this position; additional industry certifications are a plus. This position often requires the physical ability to lift computer equipment to resolve computer issues. These professionals should also have advanced knowledge of relevant and/or popular software packages.
Information Technology (IT) Assistant Tasks
- Coordinate calls with information technology (IT) vendors and providers.
- Configure and maintain equipment like PCs, printers, scanners, phones, and network equipment.
- Assist with installation, troubleshooting and support for hardware, software, and networks.
- Troubleshoot, document, and resolve technical issues with local and remote equipment.
Common Career Paths for Information Technology (IT) Assistant
Information Technology Assistants who transition into an Information Technology Director role may receive large pay increases as the latter position pays an average $103K per year. When Information Technology Assistants are ready for the next step in their careers, they often become Information Technology Managers or Information Technology Support Technicians. Those roles pay an additional $44K and $5K, respectively.
Information Technology (IT) Assistant Job Listings
Popular Skills for Information Technology (IT) Assistant
Survey respondents exploit a significant toolbox of skills in their work. Most notably, facility with Web Development, Windows 2003 Server, and Network Management / Administration are correlated to pay that is significantly above average, leading to increases of 23 percent, 19 percent, and 7 percent, respectively. Customer Service and Help Desk / Desktop Support as skills, however, tend to be associated with significantly smaller paychecks. Most people familiar with Computer Hardware Technician also know Help Desk / Desktop Support.
Pay by Experience Level for Information Technology (IT) Assistant
Pay by Experience for an Information Technology (IT) Assistant has a positive trend. An entry-level Information Technology (IT) Assistant with less than 5 years of experience can expect to earn an average total compensation of $32,000 based on 337 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. An Information Technology (IT) Assistant with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $37,000 based on 81 salaries. An experienced Information Technology (IT) Assistant which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $37,000 based on 44 salaries. An Information Technology (IT) Assistant with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $42,000 based on 11 salaries.
Pay Difference by Location
Home to some of the best pay for Information Technology Assistants, Washington offers exceptional salaries, 28 percent above the national average. Information Technology Assistants can also look forward to large paychecks in cities like Boston (+25 percent), Burlington (+22 percent), New York (+18 percent), and Dallas (+14 percent). Miami is home to the smallest salaries in the field, lagging the national average by 14 percent. Employers pay around 10 percent less in Madison and 9 percent less in Houston, below-median salaries for those in this field.
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Key Stats for Information Technology (IT) Assistant
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