An information technology (IT) coordinator is normally the backbone of all computer-related technology within an organization or project. In larger organizations, this coordinator may be assigned to individual projects by an organization; in smaller companies, the IT coordinator may work across multiple projects or departments.
Their primary responsibility is the maintenance of the company’s computer technology assets, which support the various departments or projects within the enterprise. They decide on which platforms the company or project works, and they establish protocols for computer usage and security (and ensure that all employees adhere to these rules). The IT coordinator also sets up systems for updating software applications and operating systems in use, as well as frequent redundant backups of necessary development or procedural work.
The IT coordinator also handle any aspects of training on a company’s software and computer systems. This can include group presentations, as well as one-on-one training. Additionally, the coordinator often advises management on whether organization’s software choices are sound, and they must be aware of new developments in the marketplace that can assist the technological security and efficiency of a company.
Normally, a person in this position has a bachelor’s degree in information technology or a related field. Additionally, since the coordinator’s job exists as a management or director position, the IT coordinator likely needs at least three to five years of experience within the field (or with their current company, if seeking promotion from within).
Persons in this position normally work during regular business hours. However, the requirements for various installations, training, and the potential need for around-the-clock “up time” for a company’s computer assets may put the IT coordinator “on call” at all hours of the day or night in the case of emergencies.
Information Technology (IT) Coordinator Tasks
- Coordinate contractors and equipment or resource allocation.
- Manage and maintain the computer network and database.
- Provide customer service support and end-user training via phone and the internet.
- Troubleshoot, diagnose, and repair hardware or software issues, and install updates or applications.
- Compile performance or sales data and report on trends and potential improvements.