Many businesses have multiple groups handling the different facets of business technology. Generally, an information technology (IT) operations manager oversees these multiple groups. They may supervise only a few or a large number of employees, depending on the size of the business. They must work closely with others and mentor subordinates when necessary.
Information Technology (IT) Operations Manager Tasks
Create plans and provide hands-on support during emergencies, outages, and service transitions.
Manage help desk process, budget, and staff for smooth, responsive operations.
Ensure day-to-day operations of technology infrastructure, including networks, servers, databases, etc.
Schedule and budget maintenance and upgrades for optimum operational performance.