Many businesses have multiple groups handling the different facets of business technology. Generally, an information technology (IT) operations manager oversees these multiple groups. They may supervise only a few or a large number of employees, depending on the size of the business. They must work closely with others and mentor subordinates when necessary.
The IT operations manager must have leadership experience and excellent communication skills. Typically a bachelor's degree and several years' experience in a related field are required, although many times experience can substitute for education or knowledge of a specific department or industry. Experience with a variety of operation systems such as Unix, Linux and Windows is highly desired, as is programming knowledge. General understanding of current technology is also helpful.
Information Technology (IT) Operations Manager Tasks
- Create plans and provide hands-on support during emergencies, outages, and service transitions.
- Manage help desk process, budget, and staff for smooth, responsive operations.
- Ensure day-to-day operations of technology infrastructure, including networks, servers, databases, etc.
- Schedule and budget maintenance and upgrades for optimum operational performance.