The information technology (IT) support specialist is a generalist position devoted to all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance. The position can also include handling how computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as tablets, PDAs, and smartphones. The job duties can be performed remotely from a central location, in the customer's work environment, or in a combination of the two. The position may require some physical activity such as lifting and moving computer equipment into place or crawling in tight spaces.
Information Technology (IT) Support Specialist Tasks
Follow maintenance protocols to ensure systems are secure and ready for users.
Lead design and deployment of servers, directories, wireless, backups, and personal devices.
Maintain and troubleshoot devices and systems, hardware, and software.
Document system performance, bugs, debugging, and program requirements.