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Information Technology (IT) Support Specialist Salary

An Information Technology (IT) Support Specialist earns an average salary of $45,211 per year. Most people with this job move on to other positions after 20 years in this career.
$32,193 - $66,708
(Median)
$32K
$45K
$67K
MEDIAN: $45,211
10%
50%
90%

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$12.94 - $26.31
(Median)
$13
$18
$26
MEDIAN: $18.00
10%
50%
90%

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Show Annual Salary Show Hourly Rate
National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$32,193 - $66,708  
   
Bonus
$0.00 - $5,026  
Profit Sharing
$290.87 - $4,740  
Commission
$500 - $16,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,229 - $65,009  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 2,352
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.94 - $26.31  
   
Hourly Tips
$0.25 - $1.53  
Overtime
$18.01 - $40.63  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,026  
   
Commission
$500 - $16,000  
Profit Sharing
$290.87 - $4,740  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,229 - $65,009  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 1,592
United States (change)

Job Description for Information Technology (IT) Support Specialist

The information technology (IT) support specialist is a generalist position devoted to all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance. The position can also include handling how computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as tablets, PDAs, and smartphones. The job duties can be performed remotely from a central location, in the customer's work environment, or in a combination of the two. The position may require some physical activity such as lifting and moving computer equipment into place or crawling in tight spaces.

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Information Technology (IT) Support Specialist Tasks

  • Follow maintenance protocols to ensure systems are secure and ready for users.
  • Lead design and deployment of servers, directories, wireless, backups, and personal devices.
  • Maintain and troubleshoot devices and systems, hardware, and software.
  • Document system performance, bugs, debugging, and program requirements.

Common Career Paths for Information Technology (IT) Support Specialist


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Information Technology (IT) Support Specialist Job Listings

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Popular Skills for Information Technology (IT) Support Specialist

Pay by Experience Level for Information Technology (IT) Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Information Technology (IT) Support Specialist Reviews

What is it like working as an Information Technology (IT) Support Specialist?

Information Technology (IT) Support Specialist in Huntsville:
"Excellent environment for starting IT career."
Pros: Casual dress, great management, strong leadership, job security, career advancement.
Cons: Lack of career path information and location.

Information Technology (IT) Support Specialist in Orland Park:
Pros: Great Benefits and Environment: 401(k), Casual Dress/Atmosphere, Education/Training/Tuition/Certification Reimbursement, Flex-Time/Flexible Schedule, Free Drinks/Coke/Juice/Water, Gym/Health Club/Fitness Membership, Life Insurance/Disability, Paid Holidays / Vacation, Paid Sick Leave, Stock Options, Stock Purchase Plan.
Cons: This entry is not applicable, sorry!

Information Technology (IT) Support Specialist in Dallas:
"Great Experience."
Pros: Love the experience I get working for a global company! Get to work with many different people from all walks of life!
Cons: Lack of telecommunications allowed wish we had a more lenient work from home policy.

Information Technology (IT) Support Specialist in Santa Cruz:
"I Enjoy Working As Information Technology Support Specialist."
Pros: Helping customers, building and fixing computers, installing and upgrading software.
Cons: I feel I am being payed to low for what I do.

Related Job Salaries

Experience Affects Information Technology (IT) Support Specialist Salaries




National Average
$43,000


Skills That Affect Information Technology (IT) Support Specialist Salaries


Help Desk / Desktop Support (Tier 2)
up arrow 3%

Software Knowledge
up arrow 3%

Software Installation & Upgrade
up arrow 1%

Network Management / Administration
up arrow 1%

Windows Support
up arrow 1%

Information Technology (IT) Support
0%

Troubleshooting
0%

Network Support
0%

National Average
$43,000

Customer Service
up arrow 1%

Microsoft Active Directory
up arrow 1%

Computer Hardware Technician
up arrow 2%

PC Support
up arrow 3%

Microsoft Office
up arrow 3%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 878 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
3%
1-4 years
41%
5-9 years
28%
10-19 years
23%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 69%
vision benefits Vision: 56% employee benefits None: 17%