Information technology (IT) trainers are in charge of developing and implementing technology-related educational sessions for their organization. They increase curriculum development and advise staff as needed to implement training initiatives. One of their main responsibilities includes showing others how to properly operate computer equipment and other hardware devices; they also instruct on how to run and troubleshoot system applications to increase productivity and minimize downtime.
IT trainers also facilitate group discussions and provide their expertise when deciding training materials for new and current employees. To be successful, IT trainers must have excellent communication skills to present to large groups of people at a time. At the same time, they must effectively use presentation tools such as handouts, PowerPoint presentations, and videos to make effective, engaging presentations. IT trainers must also use their communication skills to work with other professionals and take a mentorship role that helps increase trainee satisfaction. They prepare and review test materials to ensure comprehension of training materials, as well as work with trainees on an individual basis as needed. Generally, they report their progress to the information technology manager or supervisor in their department. Most of the time, IT trainers create project-based learning assessments that are effective for non-technical members of their team.
A bachelor's degree in information technology or a related field is needed for this position. In addition, training experience, leadership, and industry certifications may be preferred.
Information Technology (IT) Trainer Tasks
- Identify training needs that is aligned to company's vision.
- Develop training coursework including creation of technical classes.
- Conduct educational programs in information technology and systems.
- Observe and report employee progress and program effectiveness.