Information Technology Specialist with Help Desk / Desktop Support (Tier 2) Skills Salary

Earnings for Information Technology Specialists with Help Desk / Desktop Support (Tier 2) skills come in at around $48K annually on average. Cash earnings for Information Technology Specialists with Help Desk / Desktop Support (Tier 2) skills — which occasionally include more than $5K from bonuses and more than $6K from profit sharing — stretch from around $31K to approximately $68K. Location is the biggest factor affecting pay for this group, followed by years of experience. Most workers in this position report high levels of job satisfaction. There are far more male Information Technology Specialists with Help Desk / Desktop Support (Tier 2) skills survey respondents than women, making up 88 percent. Medical benefits are awarded to most, and a strong majority earn dental coverage. This report is based on answers to PayScale's salary questionnaire.

$33,118 - $69,862
(Median)
$33K
$48K
$70K
MEDIAN: $48,168
10%
50%
90%

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$13.42 - $27.38
(Median)
$13
$19
$27
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$33,118 - $69,862  
   
Bonus
$0.00 - $4,904  
Profit Sharing
$246.58 - $6,082  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,078 - $67,874  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 963
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$13.42 - $27.38  
   
Overtime
$20.27 - $41.41  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,904  
   
Profit Sharing
$246.58 - $6,082  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,078 - $67,874  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 508
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Pay by Experience Level for Information Technology Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Information Technology Specialists with Help Desk / Desktop Support (Tier 2) skills, extensive experience does not lead to significantly more money. Respondents with less than five years' experience take home $41K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $47K. People with 10 to 20 years of experience make an average of about $53K in this role. Information Technology Specialists with Help Desk / Desktop Support (Tier 2) skills who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $57K on average.

Pay Difference by Location

National Average: $45,237

Larger city markers indicate a job is popular in that location.

For Information Technology Specialists with Help Desk / Desktop Support (Tier 2) skills, busy Washington offers a higher-than-average pay rate, 32 percent above the national average. Information Technology Specialists with Help Desk / Desktop Support (Tier 2) skills can also look forward to large paychecks in cities like Boston (+29 percent), Chicago (+23 percent), Denver (+20 percent), and Seattle (+17 percent). The smallest paychecks in the market, 13 percent south of the national average, can be found in Honolulu. Workers in Minneapolis and Columbus earn salaries that trail the national average for those in this profession (9 percent less and 8 percent less, respectively).

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Experience Affects Information Technology Specialist Salaries

Late-Career
up arrow 27%



National Average
$45,000

Entry-Level
up arrow 10%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 314 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
1%
1-4 years
37%
5-9 years
31%
10-19 years
24%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 74%
medical benefits
Vision: 59%
dental benefits
None: 15%
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