Information Technology Specialist Salary with Help Desk / Desktop Support (Tier 2) skills (United States)

Information Technology Specialists with Help Desk / Desktop Support (Tier 2) skills typically take home $45,260 per year. Compensation ranges from $30,697 on the low end to $67,597 per year on the high end. Overall cash income ranges from $32,938 near the bottom to $69,888) near the top; it includes potential earnings of $4,905 from bonuses and $7,500 from profit sharing in exceptional cases. Location and career length each impact pay for this group, with the former having the largest influence. Most people in this field enjoy health coverage; most receive medical and dental insurance and more than half get vision insurance. Men make up the vast majority of Information Technology Specialists with Help Desk / Desktop Support (Tier 2) skills (87 percent). Work is enjoyable for the better half of Information Technology Specialists with Help Desk / Desktop Support (Tier 2) skills who claim high levels of job satisfaction. This overview is based on answers to PayScale's salary questionnaire.
Information Technology Specialist with Help Desk / Desktop Support (Tier 2) skills Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$32,938 - $69,888
(Median)
33K
39K
48K
58K
70K
MEDIAN: $48,231
10%
25%
50%
75%
90%
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Information Technology Specialist with Help Desk / Desktop Support (Tier 2) skills Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.88 - $27.32
(Median)
13
15
18
22
27
MEDIAN: $18.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Salary
$32,938 - $69,888  
   
Bonus
$0.00 - $4,905  
Profit Sharing
$225.00 - $7,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,697 - $67,597  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 520
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.88 - $27.32  
   
Overtime
$17.99 - $41.14  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,905  
   
Profit Sharing
$225.00 - $7,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,697 - $67,597  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 262
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Pay by Experience Level for Information Technology Specialist with Help Desk / Desktop Support (Tier 2) skills

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Though Information Technology Specialists with Help Desk / Desktop Support (Tier 2) skills can expect regular salary growth as they advance in their careers, experience does not seem to be a strong driver of pay increase. Starting at around $41K, salaries see a boost to $44K after five to 10 years. After spending one to two decades on the job, pay usually hovers around $55K. A 20-year tenure heralds decreased salary growth, and Information Technology Specialists with Help Desk / Desktop Support (Tier 2) skills who have made it this far report earning around $57K per year. Experienced employees who have 10-20 years of experience make up 26 percent of the workforce; inexperienced individuals who have been working for less than one year comprise 1 percent, and senior people with more than 20 years under their belt fill out the remaining less than 10. More than half of respondents report having between one and nine years of experience in this field.

Pay Difference By Location

San Francisco
up arrow 35%
Chicago
up arrow 32%
Washington
up arrow 30%
Los Angeles
up arrow 26%
Orlando
up arrow 19%
Denver
up arrow 14%
New York
up arrow 12%
Houston
up arrow 9%
Indianapolis
up arrow 9%
Atlanta
up arrow 8%
Portland
up arrow 6%
Minneapolis
up arrow 2%
National Average
$45,000
Columbus
up arrow 9%
Oklahoma City
up arrow 12%
Honolulu
up arrow 38%
Larger circles over a city indicate a job is popular in that location.
For Information Technology Specialists with Help Desk / Desktop Support (Tier 2) skills, working in the bustling city of San Francisco has its advantages, including an above-average pay rate. Chicago, Washington, Los Angeles, and Orlando also offer top salaries for Information Technology Specialists with Help Desk / Desktop Support (Tier 2) skills. Workers in these cities can expect to earn about 32 percent, 30 percent, 26 percent, and 19 percent more, respectively. Information Technology Specialists with Help Desk / Desktop Support (Tier 2) skills in Honolulu make 38 percent less than the national average, proving that location is a major factor in pay. Two other places where employers offer below-median salaries are Oklahoma City (-12 percent) and Columbus (-9 percent).

Experience Affects Information Technology Specialist with Help Desk / Desktop Support (Tier 2) skills Salaries

Late-Career
up arrow 26%
Experienced
up arrow 19%
National Average
$45,000
Mid-Career
up arrow 2%
Entry-Level
up arrow 10%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 220 votes.

Gender

Female
13%
female alumni
 
Male
87%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
36%
5-9 years
30%
10-19 years
26%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 73%
vision benefits Vision: 56% employee benefits None: 15%
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